Casa Andina Valle Sagrado Hotel

, Urubamba, Peru
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Casa Andina Valle Sagrado Hotel

, Urubamba

Rooms: 85

5to paradero Yanahuara, Centro poblado menor Yanahuara Cusco - Urubamba - 84 - Peru Hotel Website | | 51 84 976 5501
326 Traveller

Reviews - Casa Andina Valle Sagrado Hotel

Historical Traveller Reviews of Casa Andina Valle Sagrado Hotel

A gem of a place but terrible service

from ShropshireSkiers
Stayed two nights at this lovely hotel in beautiful surroundings. Such a pity it was let down by poor service. There seemed to be plenty staff in the dining room but service was terrible; there didn't seem to be a maitre de to take charge so we were ignored.

My husband was ill in bed one day and our tour guide had asked for medication to be delivered to him - it was delivered to someone else!

Take an eye mask, the wndows are large and curtains cream with no black-out linings.

A Wonderful Experienc

from AndeanTraveller
My wife and I stayed for several days at this beautiful resort. The setting is gorgeous.

The rooms are clean, spacious and contain all the usual amenities.

We were there on my birthday and we both booked massages in the resorts spas. I was very impressed with the spa facility. It's very tranquil and pleasing. Our massages were top rate and I felt great afterwards.

The staff was courteous, knowledgeable and prompt.

Our driver from the airport was attentive, friendly. We stopped along the way to the motel to take several pictures.

The staff arranged for a shaman to conduct a ceremony for us. Both of us were very pleased with the ceremony.

I have visited Urubamba and Cusco 5 times in the last 5 years and love both cities. I highly recommend this resort.

We had absolutely no complaints about it. We only wished they had a rate that included meals and rooms, maybe they do, but we didn't find it.

Since this is a resort, do expect to pay a little more for meals than you would in the smaller restaurants.

The resort is close to the town and if you desire somewhat less expensive meals, taxis into town are inexpensive. The resort has the menus of many of the smaller restaurants.

What a find!

from care2go
I also had a wonderful stay at this Oasis! The grounds were gorgeous,
the views were awesome, the rooms rustic but very comfortable and the
hospitality impeccable. After a day of hiking in the Sacred Valley, what a welcome reprieve! This was a great choice and I only wish I had another day here.

Lovely Location

from RhondaWhurl
We stayed at Casa Andina Private Collection Sacred Valley before and after going to Machu Picchu. As described by others, the hotel is in a lovely location with mountain views, flowers, green lawns, fountains. Our room both times was fairly large with standard amenities. A plus is that there free high speed wireless internet in the room. Dinner in the dining room was good with live entertainment provided by Adrian Flores. The dining room staff was very friendly and helpful. The breakfast buffet is quite good with a wide variety and individually made eggs if you desire. In Cusco, we stayed in the Casa Andina Private Collection and decided that we preferred the Sacred Valley branch as we found the food and service to be better and the room larger than in the Sacred Valley.

adequate handicap access

from Pat_the_wise
The Casa Andina, Sacred Valley, was probably the most "hadicap-friendly" of the nine hotels we visited in Peru. This is not saying much, because most of Peru is a nightmare for folks with walking problems.
Casa Andina provided us with a room relatively close to Reception. There were good ramps for pushing my walker, and a great grab-bar in the bath.
Otherwise, the hotel was lovely, my husband really liked the whitewashed interiors, clean and relaxing. Great buffet breakfast.
The landscaping deserves a day trip itself.
I apologized for guests who found our tour group bothersome, but we had a great although fleeting visit to Casa Andina.

nice hotel

from TAHOEAL
This hotel is clean, safe and has very good food. Our room was very comfortable and we had great views of the Andes Mountain.
The buffet breakfast was great and we had good food for dinner.
The grounds are beautiful and enjoyable to walk around. The hotel also has 2 pet Alpacas that are fun to feed .

The only complaint I have about this hotel is that is is used by many, many, many tour buses. We were enjoying the gardens, when about 7 different tour buses drive up. Dinner is impossible to enjoy because the groups pour in and overtake the resturant all at once. There is no peace and quiet here because of the hectic activity. The lobby was full at 6am and full again at 5pm, with buses coming all day and during the night.

If you are looking for a quiet place, this is not it. Its strictly a tourist type hotel, which is ok if thats what you want. We would not stay here again because we like to travel independently.

Best Place

from theverglow
My experience here was amazing. The people and staff were really nice and helped out with everything. The place itself was beautiful and just great. The facilities and rooming was superb. I had a great time here and will return again, hopefully more than once.

Be Cautious

from HaFinkne
The grounds of the hotel were incredible. The flowers, the fountains, the setting was beautiful. The rooms were more of a mountain cabin, basic, clean but rustic. We did run into problems with the service. It seemed that the infrastructure was in place, but the hotel didn’t have it’s act together. The only place to eat is at the hotel, which is what we expected. We reviewed the menu ahead of time and given that we weren’t very hungry decided on soup. When we arrived at the restaurant they said that they only had a $20 buffet. We’d eaten at many hotels on our trip but this was the most expensive that we’d seen. Most meals were about $10. It was more food than we wanted so we decided to skip dinner and have power bars in our room. When we checked in we mentioned that we would be taking the train to Machu Picchu the next morning and they told us to be ready by 6:15am for the shuttle. We arrived at 6:10 and waited 10 minutes. I checked at the desk to see when the shuttle would be arriving and the three desk attendants all started talking at once to each other. I don’t speak the language, but it seemed that they were surprised that someone needed the shuttle. The shuttle/taxi finally arrived at 6:30. We made it to the train. One note, be sure to have 2 Sols for the toll road to the train station. In general it was a nice place to stay, but just be sure to follow up with the hotel on your needs to make sure you’re taken care of.
Management Response from CasaAndina_GRM
Dear Guest:

We are truly sorry for the inconveniences we may have caused you and for the poor impressions you got from our hotel during your stay on 2007.

There is no question that your perception of our service did not meet the very high standards our guests have come to expect and should continue to demand.

Several improvements have been made since your stay. For instance, we have recently started working with a different taxi company that works with a vast number of new units to attend our guests on time.

Please, rest assured that several other improvements have been made in order to fulfill the standards we have placed for all of our hotels.

We really hope to get the opportunity to serve you properly and offer you the real Casa Andina experience.

Kind regards,

Casa Andina Team.

Gorgeous Night Skies

from meteorcollector
A beautiful hotel in a little town where you wouldn't possibly expect something so nice. Great appearance / landscaping, nice rooms, usually excellent service in the restaurant.

It can be a bit of a hard climb up the mountain to your room if you are suffering from shortness of breath (I was having some problems with the altitude), and do look out for some of the steps - the night lighting on the walks could definitely be improved ... so be careful on those steps.

Despite this, it was the most beautiful setting for a hotel on my 4-week trip through South America. Also since it's in a very little town with almost no outside night activities, it has really great night skies - NO light pollution. Sit out on your balcony and enjoy it. Many of "us city dwellers" haven't seen a real night sky.

It's a great site if you can do without all the night-life of a normal city location.

It was a dream!

from Eliffio
This hotel is really a dream. As a peruvian I must say this hotel combines the peruvian essence with the sofistication of an international hotel.

I was there in my honey moon and it was a great time. The service was excellent. The view of the valley, the mountains, the gardens, everything was great.

The service is so personal that makes you feel as the center of the world.

The hotel has an excellent location, there are many great places to visit so close to it. If you like to walk, the views are excellent and you have many distractions.

I will definitely return. It was a magical experience.

Eliffio Rodríguez.

Top Local Tips for Urubamba

Middle of nowhere Nice hotel with a great view, but nowhere to go. If you are not going on a tour to Machu Picchu, stay in a hotel in Cusco. Even if you are going to Machu Picchu, maybe it is better you stay in Cusco. All the restaurant items at this hotel very high, especially the wine, which was local and was just too much!

Ollayantambo Make sure you go to these ruins before getting on the train to Machu Picchu. It is definitely worth the climb. Interesting temple/sun outcroppings and good view. Also good exercise.

Preparing for Machu Pichu When visiting Machu Pichu (10,000 ft), altitude sickness can be a real issue and vacation spoiler ... especially if you're use to living a much lower altitudes. Our tour group did it right by first visiting the Sacred Valley (8,500 ft), and giving us a chance to relax and adjust slowly to the higher altitude. Unless you're a well conditioned athlete or teenager, I can't imagine trying to immediately launch into the rigors of exploring the heights of Machu Pichu. Even then, taking it slow and easy is the best way to enjoy Machu Pichu and ensure feeling well doing it. You can also check with your doctor before going. He/she can prescribe medications to prevent and/or treat altitude sickness. Personally, I chose to take a homepathic remedy called, "Breathe Easy," before and during the trip. Although I could feel some effects of the altitude, I didn't get sick and didn't have to curtail my adventures.

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