Novotel Cusco Hotel

, Cusco, Peru
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Novotel Cusco Hotel

4 star
San Agustín 239 - Cusco - Peru | (084) 881030
261 Traveller

Reviews - Novotel Cusco Hotel

Historical Traveller Reviews of Novotel Cusco Hotel

Very pleased with Novotel

from CanadianIslanders
We booked at the Novotel for three nights based on positive comments on this site. We found excellent prices through Peru Travel web site and passed them on to our travel agent who was able to get the same price. It included free transfers plus the Peru Travel rep met us at the airport, did the check-in, got our train tickets for Machu Picchu and oriented us in Cuzco. She also met us again for the return to the airport. A really great service! We had booked the modern room and were disappointed as it really is nothing special, but we were able to upgrade for $45/night and were really happy with the exceptional older rooms overlooking the indoor terrace. We had family staying at the Monasterio and I think our room was very comparable for a much lower price. We found the hotel very convenient and the staff very helpful. We ate in one night when they had a buffet and the food was exceptional and very reasonable. Would definitely stay there again. We also overnighted in Machu Picchu instead of returning same day and we were really glad we did. People call it Agua Caliente but the village is actually called Machu Picchu.

Novotel? No thanks.

from cousinM
I stayed in the 'modern' section of the hotel, which was absolutely ordinary. I've stayed in nicer rooms at the Holiday Inn. Small, no view, one pillow on the bed, thin blankets--all this for $165! The staff was ever present, and there is always someone to answer questions at the concierge desk, but it was business as usual without any noticeable friendliness. One agent insisted I sign a blank visa slip in order to receive my room key---huh? The reception/courtyard is usually mobbed with anxious people trying to check in or out, so it is not at all a tranquil enviorment. Our taxi driver tried to navigate the traffic around the hotel, but still had to let us out a block away---there is no drop off zone. For $200, one can stay at the Libertador in Cusco and recieve attentive service, beautifully appointed rooms, a large choice of quiet areas to read, use the internet, enjoy a snack--completely unlike the harried enviorment of the Novotel.

We Loved this hotel

from Mayazteca
We stayed here for 4 nights and loved this hotel. The staff is great - very friendly and always able to help. The hotel is located in a very central location, just a block or so away from the Plaza de Armas. We walked everywhere from the hotel - no need to take a cab. We stayed in the colonial part of the hotel in one of their duplex rooms (which has two floors) and were very comfortable. We spent a night at Machu Picchu in the middle of our 5-day stay at the Novotel, and they offered to store our luggage overnight so they wouldn't charge us for the night's stay since we'd be in MP. We had to check out of our room of course, but ended up getting back the same room when we came back. I thought that was great of them - we saved ourselves some money. They have internet available - which you buy a $5 per hour card for, or if you have your own laptop with wireless capabilities, then you can sit in their lobby/patio and get wireless internet. The food at their restaurant was great, especially their chicken soup. Loved it. I would highly recommend this hotel.

No surprises from an Accor Hotel. With a historic touch.

from A TripAdvisor Member
My husband and I stayed in this hotel on June 1st and June 4th (post Machu Picchu).

ROOMS. The first time, we stayed in the non-colonial (contemporary) room. We were given the 2nd floor which was obviously a smoking room. I asked for a change and they moved us up to the 5th floor overseeing a nice courtyard. It was a bed room with twin beds as they say it is their only non-smoking room available. When we returned the 2nd time, they upgraded us to a colonial room on the 3rd floor. It is a little small but definitely has much more character than the contemporary rooms. This time, we got a matrimonial bed! It is good that they got it right the second time round.

HOTEL COMMON AREAS. The courtyard of this hotel is beautiful. You have to give credit to Novotel for preserving this the facade of this hotel. It is here where you can also do your wireless internet....if you have a notebook of your own.

BUSINESS SERVICE. I don't think the hotel is well-equipped for business services. My office needed to send me a couple of faxes. They have to fax it a couple of times before I managed to get all my pages.

LOCATION. Great location. It is within walking distance to the Main Square and all the main attractions in town.

STAFF. The front office desk staff, on the whole, looks a little harrassed but professional. The bell-boys and doormen are all professional.

BREAKFAST. Good breakfast spread. Something you would expect from an Accor hotel.

An excellent value, well located and great service

from Girloadventure
We were very pleased with our stay at the Novotel which is located within easy walking distance of everything you want to see in Cusco: the San Blas artist district, Plaza del Armas, bars, restaurants, etc. Reception is very civilized: when you check in, you are shown a comfortable seat in a gorgeous attrium area (see picture), served tea and the staff takes care of all the details. Be prepared to hand over your passport for copying as this seems the rule in hotels in Peru. It is also required for Machu Piccu visits. Service was smooth for us, especially from the front desk. They even made dinner reservations for us for a place we'd heard about in Lima, for the night after our departure from Cusco. We were initially given one of the second floor rooms (street level) and when we complained because of the musty smell and the heavy foot traffic outside the window, we were promptly and politely switched to a lovely room on the fifth floor, overlooking a rose garden and with a view of the hills surrounding Cusco. Our fifth floor room was in the less expensive "modern" wing and it was very comfy: about the size of a NYC or Paris room, so smallish but not cramped; clean and with a super cheap mini bar (husband was delighted to finish the day with a cold $2 beer without leaving the room). Big breakfast buffet included in room price. The buffet has pastries, cereal, fresh fruit, yogurt, pancakes, eggs and more.

Tips/highlights/annoyances:
-- The atmosphere here is less "Best Western" that some posts would have you believe. The lobby area is positively charming and high end, complete with tea. (See photo of lobby which is also weher breakfast buffet is served). The cheapy, poly blend sheets seem to be standard in Peru, so don't expect a Heavenly Bed but service is professional, dignified and similar to a Starwood, Hilton, Marriott in USA.
--Room service is free. In other words, food and drink via room service is the same price as going to the restaurant yourself. No service fee, no padded menu prices. Nice to know after a long day of trekking.
-- Avoid the 1st and 2nd floor rooms in the new part of the hotel. The 1st floor is more like a basement. The second is right at street level. Both floors are dark-ish and smell musty.
--Stay here for $165 or so a night and have a drink at the Hotel Monasterio which is up the street a block or two, thus enjoying the Orient Express hotel splendor but not paying the $500+ a night they charge for somewhere to sleep!
--Very quiet place, other guests seemed to be part of tour groups from UK, USA, etc. Middle aged, older and families.

Highly Recommended

from bantin
We stayed in the colonial section of the hotel - it was charming and not a "chain". The room was first rate. The staff was helpful. Central location. Strongly recommend this hotel and would definitely stay there again. I also stayed at the Liborador later in the same trip and it was more expensive, the location was not as convienent and overall was not worth the higher price.

The room was just OK

from givemesunshine
I stayed at this hotel in one of the non-colonial rooms which are cheaper. I was disappointed with the room. It was like a room in a lower end US hotel chain such as Comfort Inn or Best Western. The sink was clogged the whole time during our stay and the water drained very very slowly. The plumbing was not good and there was a sign to put the toilet paper in the waste basket instead of the toilet. I stayed at 6 different hotels during my trip to Peru and only saw this in a hostal and this hotel. The lobby of this hotel is very nice and inviting. And the free breakfast good. The internet was located in a very smokey bar and I was double charged for the usage. When I questionned the charge they said that my husband had used the internet. I was travelling alone with two kids. For security purposes I did not like the fact that we had booked a trip to Macchu Picchu through a travel agent. The hotel gave a copy of our passports to this agent without consulting me. The clientelle at this hotel was mainly large American groups of senior citizens when we were there. The hotel is located a short walk away from Plaza des Armas the main square.

Perfect with two minor exceptions

from A TripAdvisor Member
I agree with all of the postings:

- oxygen readily available (this is a must!)
- amazingly polite and helpful concierges
- clean and spacious rooms

I only have two small grips:

- I made reservations over the internet with the use of my name and credit card for my six year old son and myself. The confirmation over e-mail and the name at check in time used the name of my son. This was quite surprising!! I did the research, made they payments and and was the responsible adult here. But Novotel Cusco chose to use the male name on all of the reservations and confirmations. I considered this an insult. Please do get into the 21st century.

- While there, I purchased a card to use over the Internet for $5.00. Unfortunately, their internet connection was spotty and often down! Upon asking for a refund, they refused to give me my money back. This was a waste of money - it was small, but still... if I pay for an hour of Internet time, I would like to use it. If the connections are down, it is only fair to get a refund.

Other than that, it is a great hotel. Internet users and women beware!

This hotel has great staff

from yaz4ever
We recently stayed at the Novotel. After about 12 hours both of our teenage sons began to have a pretty severe reaction to the altitude and required medical attention. The staff at the Novotel were so helpful throughout the rather unpleasant experience...truly beyond the call-of-duty. They really treated us so kindly and thoughtfully. Something we'll never forget. My wife and I had been in Cuzco 22 years before and had almost forgotten why we enjoyed the Andes so much...the main reason was the people and their kind, friendly, human nature. The staff at the Novotel reminded us of that again.
Obviously we highly recommend this hotel to anyone who is looking for value for money. Can't go wrong here.

Great Hotel!

from Promethius
Really great place to stay in Cusco. My wife and I had a room in the colonial section of the hotel, and everything about the Novotel was first rate. The bed was the most comfortable that we can ever remember having in a hotel, and the room was clean and nicely appointed. The staff was courteous and helpful as well. Free, full breakfast buffet every morning was also a big plus. Would strongly recommend this hotel and would definitely stay there again.

Top Local Tips for Cusco

paso horses - train to Macchu Piccu The tourist train to Macchu Piccu is just sth young people should better avoid. It takes more than 4 hours and it is not an interesting trip at all. It is overpriced. Just avoid it. It is much better to go to Ollantaytambo by car which would take 1.5-2 hrs and then get on the train there. From there Maccu Piccu is just 45 minutes or so and thus you would save time and avoid the boring train trip at much reasonable cost. In essence, if you have already stayed in Cuzco 1 or 2 nights, it is much better to spend the rest of your stay at Urubamba. It is closer to Maccu Piccu, Pisac, Ollaylatambo, and other activities. Even if you dont have any horseriding experience, try a horse range to experience horseback riding in the Salina mountains region with Paso horses. They are so lovely, comforty, and you cannot experience this somewhereelse.There are a couple of ranges, all in Urubamba. Horseriding was best part of my all Peru trip.

Sacsayhuaman Fortress This is a "must-see" Inca construction on the outskirts of Cusco, the Incan capital. The site is huge and the stones are enormous - some are so large they beggar belief.

Hotel Van We used the hotel van to and from the airport. They were always there on time and it was convenient.

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Other names for Novotel Cusco Hotel

  • novotel cusco
  • cusco novotel
  • accor cusco
  • Address: San Agustín 239 - Cusco - Peru
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