I stayed at this hotel with my children. We had the same issue posted by the previous reviewer, our bed sheets were not changed in a week! The bathroom needs some work. The toilet did not flush well. Also, it looks like the towels were white once, now they are yellowish. Carpet needs to be replaced. I requested a wake-up call and never got it. I tried to speak to the manager but he wasn't there. I asked the girl at the front desk to have the manager call me. He never did. Not worth the money. Stay at a different hotel.

I stayed at Hotel Estelar La Fontana in Bogota for a week. The hotel does not operate like a five star at all. Here are the issues I had: 1. The business center had an old printer with no ink. Nobody was able to solve this. 2. My relatives called the hotel and the receptionist said I was not staying there 3. My husband left me a message and it was never in my room voicemail service. I called the front desk and they were not able to explain what happened. 4. My bed sheets were not changed in four days until I personally requested clean sheets 5. Hotel does not have currency exchange service. Also, if you pay with US dollars they charge you more (you end up losing money because they do a conversion below the exchange rate). 7. Sliding doors (windows) do not have a lock. I stayed on a first floor room. I left my room to get breakfast and when I came back the sliding doors were wide open. The cleaning lady was not there. Nobody was able to tell me why the sliding doors were open. I did not feel safe. 6. Staff seems very young and inexperience. If you ask for help they keep looking at the computer screen trying to look busy. Very unprofessional. I do not recommend you stay at this hotel.

Excellent service, great food. The amenities are outstanding. The housekeeping and managerial staff couldn't have been better.