Based on our June 2005 stay at Puerta del Sol Hotel (which shares facilities and management with the Valle Nevado Hotel) the Valle Nevado resort area is not ready for prime time. Four examples:
One: We arrived at about 1 pm and asked about early check-in. We were told that no rooms were available but that something might open up by 2:30. We went back to the desk at 2:30 and spoke to a different person. That person reiterated that check in was at 4. When we said the person we spoke to earlier had said that rooms might be available at 2:30 the response was 'well, I didn’t say that.' Nevertheless, we were told to check back at 3. As it turns out we didn’t get rooms until 4:25.
Two: The rooms we were given were on a floor that was otherwise occupied by a group of unsupervised teenagers. We began calling the hotel operator at 11:10 p.m. to try to get someone to get the teenagers to quiet down. As near as we could tell nothing was done until 12:20 a.m., by which time our......
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