Sheraton Rio Hotel and Towers, Rio de Janeiro
Reviews - Sheraton Rio Hotel and Towers
- Age Group: 60 +
- From: United Kingdom
- Traveller type: Special Interest/Event
- Age Group: 60 +
- From: Canada
- Traveller type: Retired
Read 526 additional reviews of Sheraton Rio Hotel and Towers at TripAdvisor.
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Historical Traveller Reviews of Sheraton Rio Hotel and Towers
Great for kids,... Butfrom A TripAdvisor Member
A distinctly average hotel, needs improvementsfrom UKTAdvisor
We arrived quite late and were offered an upgrade to a Junior Suite due to my Starwood Gold card. When we got to the room we found out that a) it was located next to a bank of 3 elevators, b) that the carpets were stained as was the wall of the wash basin (with what looked like red wine) and c) our reserved 'Ocean view' became more of a view of the favela across on the opposite hillside. I had asked on my reservation specifically NOT to have a room near the lifts as I am a light sleeper. I will acknowledge that the bed (their new 'Sweet Sleeper') was very comfortable however. The previous reviewer's photos were almost exactly what we had in our room, although I must point out that the elevators were actually being replaced with new one's when we were there, scheduled for completion in Feb '06.
Breakfast was varied but consisted of a stupid system (unless you had breakfast included in your rate) of having to choose from about 6 options of what you wanted unless you chose the complete buffet which was about £12. We ended up choosing a lower priced option and convienently 'forgetting' what bits of the buffet we actually had paid for! The tea/coffee replacements were painfully slow.
The outside pool area really needs a good refurbishment. I suspect it is the same pool since it first opened in the 70's/80's (?). The tiles are cracked in places and it just generally needs to be replaced. The surrounding environs are generally well kept with plenty of sunbeds, however if you are looking to relax in a quiet location - this is not the place. Bucket and spade tourism is very present here with hundreds of people trying to catch some of Rio's beautiful sunshine.
We tried their 'Pizza Place' one night for dinner & I have to say that it was one of the best pizza's I have ever eaten. (Yes, I have travelled to Italy as well). Very fresh and served nicely with some good service from the staff.
We found the concierge very helpful, and we took advantage of the regular shuttle bus which can either take you directly to the Rio Sul shopping centre or the indirect which will drop you along the Leblon/Ipanema/Copacabana beaches. The shopping centre isn't much to write home about.
I optimistically filled in a customer survey and posted it in the box by reception on leaving, however I strongly feel that they all get used to fire the pizza oven as they aren't listening to their customers!
A total fraud, Avoid!from A TripAdvisor Member
Good Hotel, Good Location, ONLY Hotel on the beach in Rio.from wearyLondon
All the other hotels are on the other side of the street, negotiate 6 lanes of traffic and all the hustlers before you get to the beach. Apparently it's not safe to walk on the sea side after sundown.
Don't know what the other guy was griping about the hotel not having Preferred Guest Rooms - the rooms are on floors 17 and 18. I know because we stayed in one of the rooms which was like a small suite, sea views on two sides. What more can you want? Room was great, the best of all the hotels we stayed in Brazil.
Unlike four other hotels we stayed at, provided was an iron and ironing board. No great shakes you say, but none of the other hotels would even loan you an iron, just pay for laundry services to iron your clothes.
Yes, the hotel is dated, Brassy Art Decor interior. Dining area is in dire need of updating.
Yes, $12 for a day's use of the Internet was expensive, yet I was paying $3 or more per hour in other hotels. For example Tropical Manaus charged $1 per 15 minutes. Ariau Towers charged $2+ for 15 minutes. You handed over your money and the connection was so slow that you couldn't even send a 5 line email. Down load was inevitably faster but still slooow. So you paid your money spent an hour and rarely did the email go out. Bandits!
Beach - literally a private beach as access by the public is difficult. Clear green/blue waters. The hotel even provides beach chairs and a beach drinks service. There is hotel security on the beach. Great.
Compare this with Copacabana Beach or for that matter Ipanema Beach. Copacabana Beach - not what it was years ago - so I am told. Frequented by large numbers of un-desireables. Just check out the clubs and what on offer on the street. Take a seat in a restaurant - check out the action.
The Copacabana Place Hotel is an Oasis in the area. Well worth a visit for a drink and a snack by the pool. Service is exemplary.Proper towels in the toilets, what a proper 5 star hotel should provide.
Ipanema beach you will find security offficers every 50 meters. Ipanema is the most expensive part of Rio.
Sheraton - Pool is large and in good nick, pool side restaurent is ordinary, a Pizza restaurent as well, yuk.
Bar is large, again dated but in good condition, live music in the evenings. Drinks are expensive, order a snack like the chicken strips and you will get a plate of it enough for four.
Cabs - yes expensive if you ask the hotel to organise one for you. Go for the cheaper option suggested by another writer. Do not however approach a yellow cab parked by the entrance to the hotel. They are bandits of the highest order. Overall no complaint with the cabs or the charges or the drivers.
Cheaper still are the public bus services, apparently dirt cheap and safe too. A couple staying at the hotel (2 weeks) did all their travel by public bus.
Hotel is safe with plenty of security.
Food is ok, good selection and variety, but a little too international, would be nice if few more regional dishes were available . Try the Guava Jelly and Cheese. If you drink tea, take your own tea bags. The tea is generally rubbish at any of the hotels.If you thinking prunes for breakfast, take a tablet instead.
Milk - no comprehende, try asking for MILKY.
Walked from Ipanema all the way to Copacabana Palace Hotel - no problems. Met a couple who had walked all the way to Copacabana Palace Hotel to the Sheraton, some 9 miles, again without incident.
Went downtown at to a club, returned late at night by cab - no problem.
In fact after 15 days of travel not one incident to report. I guess you have to be un-lucky or just plain naive to get in to trouble in Brazil.
So where to stay in Rio, in my book it's either the Sheraton or the Copacabana Palace.
Have a good time, be safe.
Glad we stayed here!from JMC1000
Difficult access, a little outdated, expensive servicesfrom A TripAdvisor Member
2) Get ready to pay for every little hotel service. It is not so much how much things cost but you do feel nickel and dimed. Ex: Gym costs extra and is outdated. Using the business center to send emails was expensive.
3) Gorgeous view if you get a room that overlooks Leblon (yes, the favela is in your peripheral vision). Room I staid in was pretty nice and updated. Many parts of the hotel have the 70s feel.
4) Delicious breakfast buffet for about $10 with a nice view
I would recommend this hotel to people concerned about their security in Rio (compound is heavily guarded) and don't have an interest in interacting with locals. Just be ready to take taxis everywhere (traffic is bad) and spend more than in other places.
Great hotel with kidsfrom givemesunshine
On the beach Sheraton had their staff provide great service with beach chairs and umbrellas. Also if you travel with kids, you can have them in the same room, because they have rooms with two king beds.
The place is ok, but....from cyberman
Super Sheraton Rio!from A TripAdvisor Member
We made full use of the pools and other facilities, which were well staffed at all times as well as the beach where the Hotel provided security staff and life guards. Others have commented that the hotel is distant from Ipanema beach - but it took us only 30 mins to walk this distance - much of which was along Leblon beach front. We also used the free beach/Rio Tourist Zone shuttle bus and the bus to the Rio Sul shopping centre so this helped with getting around.
However, what made this a wonderful experience for us is without doubt the atff. All the staff we met were exceptionally friendly, engaging and happy to help and responded quickly to any request.
We are already planning to return to Rio and will certainly plan to stay at the Sheraton - the only hotel in Rio with direct access to a beach.
Only beach hotel in Rio, highly recommendedfrom Planedriver
We managed to get a preferred guest room which looked fabulous and had one of the most comfotable beds I have ever slept in, with nice soft duvets & pillows. I do not know if normal rooms had similar standards.
It is the only hotel in Rio that gives you direct access to the beach, which is nicely shielded from the main Leblon/Ipanema beaches further north.
The only annoying thing we found was that there is a considerable daily charge for using the health club, although this is not clearly mentioned in the hotel description. We also found this to be the case with another Sheraton in Brazil, so perhaps it is a country specific rule. Also, expect charges for the kid's club.
The food is superb, good choice and high quality. We met a few of the chefs and they all seemed very dedicated, caring and proud of their achievements.
Top Local Tips for Rio de Janeiro
Best location for a hotel Do not saty in Copacabana. This is a very touristic area and, because of that, an area with thieves and prostitutes. The beach is not so beautiful and clead. We reccommend the Sheraton rio because at the same time it is located in Leblon (a very good and high profile neighborhood) it is not in the middle of the crowd. If you need piece and quiet you'll find.
Taxis use The taxis in Rio have been an easy and not expensive way to move in the city. There are everywhere in the city. A good tip is to sit in the front seat of the taxi near the conductor : they will put automatically the taximeter and apply the local rate ! Even if I am more Woody Allen than Schwarzy, I did not experience ANY problem. Maybe by good protective angel !
Beautiful Rio We found the setting of Rio as one of the most if not the most beautiful cities in the world. The beaches are beautiful and plentiful. They are all open as there are no private beaches and the Carioca’s love their beaches and visit them regularly especially on Sundays. The beaches are divided by various mountains and hills that come right up to the ocean and bay. The city is built in the small valleys between the mountains, with several parks, etc. It boasts the largest forest area within any city in the world. It’s just majestic. While the concern for crime is very evident, we had no trouble. We were very cautious but did wonder about on our own a few times within well defined limited areas in day light or early evening. We did go to the open street market in Ipanema or Copacabana in the middle of the boulevard one evening. We had some of the best meals on our own. There are several nice places in the Leblon and Ipanema areas. Try a little place called La Mole. The food was great, the service nice and we ate like pigs for $20. Via Sete grill is great for lunch. We went to Marius for dinner one night in Copacabana. I guess it’s a must for tourists. The food is very good and plentiful (to say the least), the service is terrific and it’s a fun place but it’s a tourist trap and it’s not cheap. If you don’t have a lot of time to find restaurants, it’s a must.
Other names for Sheraton Rio Hotel and Towers
- sheraton rio hotel
- sheraton rio de janeiro
- sheraton rio
- rio de janeiro sheraton
- Address: 121 Avenida Niemeyer - Rio de Janeiro - 22450 - Brazil
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