Best Western Sol Ipanema Hotel, Rio de Janeiro, Brazil

 

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Best Western Sol Ipanema Hotel, Rio de Janeiro

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Rating

2.0/10
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Official Contact Details - Best Western Sol Ipanema Hotel

  • Address: 320 Avenida Vieira Souto - Rio de Janeiro - 22420 000 - Brazil
  • Phone: 21 2 5252020
  • URL: http://www.bestwestern.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 90

"This hotel touts itself as a 4 star hotel - but I beg to differ. I stayed here in November 2006..."

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Reviews - Best Western Sol Ipanema Hotel

1 review (Showing 1 - 1)
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Rating:

2/10
Not what it is cracked up to be!
Submitted by: Travlnlite in 12/12/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Weekend Breaker
This hotel touts itself as a 4 star hotel - but I beg to differ. I stayed here in November 2006 -and would have moved after the first night if another hotel had been available. I would not recommend this hotel unless you really HAVE to be across the street from the beach. Although the room was ok - there are so many better hotels in the lovely Ipanema area – Here is a list of a few from a string of inconveniences: 1) The restaurant is too small to accommodate everyone who (literally) dives in for their free breakfast. You may not get a seat on your first try – and they also stop serving breakfast one hour earlier than the Ipanema Plaza (10:00am instead of 11:00am) which is kind of tacky. 2) Although the staff is nice (they are Brazilian – and this is their nature) - but this hotel clearly does not focus on customer service nor training or paying for staffing as some of the higher end hotels. One afternoon it took 5 attempts to reach someone at the front desk - including their taking the lobby phone off the hook and hanging up on the caller 3 times! - keep in mind this hotel claims to be 4 stars 3) Be sure to leave an extra 10 minutes to get to and from your room via the elevator. There are two elevators but one only operates for guests (the other is a service elevator). No matter how you cut it you are likely to get stuck waiting for a MILK RUN as the elevator must go to the top floor and hit every stop along the way before coming to you. I consistently had to wait at least 5 minutes for the elevator to arrive and then wait through the multiple stops to get up or down... very frustrating if you are working with a schedule of any kind! Other small details that added to the overall negative experience of this hotel: * The mini bar was not replenished in 5 days; * The soap and shampoo are the lowest possible quality; * The air conditioner is a unit (with labels only in Portuguese - good luck) instead of central air; * They CHARGE a daily fee for the lock on the in-room 'safe' (I thought this one was just unbelievable); * There are no bathtubs in this hotel at all (also unbelievable) * There is no fitness area * The hotel overall can really use a good refurbishing - from scratches on the walls and in the elevator to revamping tired upholstery Overall, I was thoroughly unimpressed, especially since I stayed at the Ipanema Plaza just 2 months prior and it was wonderful. So the location is the big selling point but not really enough to outweigh the rest – Go to the Ipanema Plaza instead - the staff and hotel are simply outstanding.
 
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