I was in Curitiba for a conference and our group stayed at this hotel for 2 weeks. From the beginning we had problems with the hotel management, we had been told that breakfast was included in the rate we had negotiated(the price for the room was already significantly higher than usual because of the conference), however when we arrived, the hotel told us that we had to pay for breakfast (12$ for a horrible breakfast buffet). After a couple of days, our group was informed that the hotel was overbooked and others who were supposed to join us for the conference would not have rooms. Some people in our group were asked to share rooms. Even though I never agreed to share a room, I arrived one night to find that all my stuff had been removed from my room. When I went to reception, I was told that my stuff had been moved to another room, which I would now be sharing with a colleague. My colleague and I were understandibly very upset about this happening without our consent or any warning. To make matters worse, my passport and plane ticket were still in the safe in my old room. When we asked to speak to the manager, we had to wait 20 minutes and he came out to tell us that he would investigate the matter, but would not agree to give us any compensation for this invasion of privacy. I insisted on keeping the room I had been assigned and the hotel did, after much arguing, move all my stuff back, but they never even apologized or try to make it up to us. This is supposed to be a 4 or 5 star hotel. The hotel's only excuse was that they were overooked! I found out that the same thing had happened to 2 other people in our group. I travel a lot for work and I have to say I have never had such a bad experience in any hotel. I will never stay in any Pestana hotel ever again and will write to their headquarters to make a complaint.