Metropolitan Flat Hotel

, Brasilia, Brazil
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Metropolitan Flat Hotel

, Brasilia
Shn, Quadra 2 - Bloco H - Brasilia - 70702-905 - Brazil 55 61 4243500
16 Traveller

Reviews - Metropolitan Flat Hotel

Good hotel, incompetent staff
Submitted by: Hugh in 27/07/07
  • Age Group: 41 - 50
  • From: Ireland
  • Traveller type: Business Traveller
The hotel is well appointed and has good sized rooms and is loctaed in the hotel sector. The main problem is the staff. Upon checkout I was presented with a bill of more than twice the guaranteed reservation amount. despite using no other hotel services whatsoever the equivalent of $70 pernight had been added to my stay. Even allowing for taxes the situation was ludicrous. The checkout employee and her companion could give me no reasonable explanation of the bill and steadfastly refused to give me back the document which showed my original reservation guarantee. Eventually i had to pay the amount [which I suspect was their top rate for the room in high season] because I feared missing my flight.Throughout my stay the staff were generally surly and unhelpful -a complete contrast I might add to my experience in Brazil more generally where i found hotels staff in other establishments to be more than helpful and friendly too. In other ways the hotel hads everything you would expect of a hotel in this category. However be warned there is some sharp practice at work here in there billing operation. Don't get caught like I was if you book with an internet compani it is very unlikely that the hotel will honor the rate.
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