Sheraton Libertador Hotel

, Buenos Aires, Argentina
Review this Hotel
Popular Travel Destinations

Recently Reviewed Hotels Around Buenos Aires

  • Bisonte Palace Hotel 910 Marcelo T. de Alvear, Buenos Aires, Argentina 8.0/10 - 58 reviews Hotel Class 4 stars 62 Rooms
  • Melia Buenos Aires Boutique Hotel Reconquista 945, Buenos Aires, Argentina 9.0/10 - 387 reviews
  • Regis Orho Hotel Lavalle 813, Buenos Aires, Argentina 6.0/10 - 69 reviews Hotel Class 3 stars
  • Hotel Reconquista Plaza Reconquista 602 (1003) C. A. de Bs. As, Buenos Aires, Argentina 7.0/10 - 36 reviews Hotel Class 4 stars
  • Hotel Dolmen Suipacha 1079, Buenos Aires, Argentina 8.0/10 - 155 reviews Hotel Class 4 stars
  • Lafayette Hotel 546 Reconquista, Buenos Aires, Argentina 8.0/10 - 52 reviews Hotel Class 4 stars 83 Rooms
  • Plaza San Martin Suites Hotel 1092 Suipacha, Buenos Aires, Argentina 8.0/10 - 73 reviews Hotel Class 4 stars 58 Rooms
  • Park Tower Hotel 1193 Avenida Leandro N. Alem, Buenos Aires, Argentina 8.0/10 - 185 reviews Hotel Class 5 stars 181 Rooms
  • Embajador Hotel Carlos Pellegrini 1185, Buenos Aires, Argentina 7.0/10 - 62 reviews Hotel Class 3 stars
  • Hotel NH Latino Suipacha 309, Buenos Aires, Argentina 8.0/10 - 63 reviews Hotel Class 4 stars
  • Nh Jousten Hotel 240 Avenida Corrientes, Buenos Aires, Argentina 7.0/10 - 62 reviews Hotel Class 4 stars 85 Rooms
  • Argenta Tower Hotel and Suites 868 Juncal, Buenos Aires, Argentina 8.0/10 - 54 reviews Hotel Class 4 stars 97 Rooms
  • Hotel de Las Americas 1020 Libertad La Recoleta, Buenos Aires, Argentina 7.9/10 - 102 reviews Hotel Class 4 stars 164 Rooms
  • Feirs Park Hotel 1366 Esmeralda, Buenos Aires, Argentina 8.0/10 - 51 reviews Hotel Class 5 stars 115 Rooms
  • Art Deco Hotel & Suites 446 Libertad, Buenos Aires, Argentina 8.0/10 - 76 reviews Hotel Class 4 stars 50 Rooms

Sheraton Libertador Hotel

, Buenos Aires
5 star

Rooms: 200

690 Avenue Cordoba - Buenos Aires - 1054 - Argentina Hotel Website | | 4321 0000
325 Traveller

Reviews - Sheraton Libertador Hotel

Worse check-in ever! Never again.
Submitted by: Hilarion Martinez in 20/03/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
I stayed at the Sheraton Libertador Buenos Aires. I want to share some good points and recommend areas where improvement is necessary. (1) The reservation process was superb, especially the follow-up contacts with the dir. of reservations at the Sheraton Libertador. (2) The check-in process was a disaster. My experience was saved by a superb
and concerned bellboy who realized that SPG Gold members needed special care. There was no organization (maybe 50 persons) crowding the desk area with no order. I had asked the bellboy for the SPG desk and he had directed me to that side of the counter. I waited there patiently but soon realized the young woman serving that side of the desk paid no attention to the SPG check-in sign and served whomever thrusted their documents to her first. Total chaos. Because I speak Spanish I kindly leaned forwar and asked if I was in the right place for SPG check-in (should be quick and simple). She, in a rude and loud voice (that others could easily hear) responded in Spanish "in this country we are all equal so you just need to wait." I was amazed by her response, her aggressivity, and the loud tone in which she voiced her directions. I caught the bellboy and explained what had happened and her rudeness.
He apologized on her behalf and went behind the desk to inform the desk manager that there were some SPG's waiting in the crowd of 50 (as there was no line or rope or any other organizing system..the strongest and more aggressive move towards the front). The Bellboy then returned to his duties but told me that the desk manager (a young man wearing glasses) would take care of any SPG's shortly. The front desk manager was overwhelmed by the crowd and never came to assist me or ask if there were any SPG's in the crowd. 45 minutes later (!!!), the bellboy returned and was surprised to find me standing in the same spot waiting to be checked-in. He again went behind the desk int a back area. This time he succeeded and returned with a wonderful young lady who proceeded my check-in in less than 3 minutes, but that was after waiting nearly 50 minutes in absolute chaos. In sum, the behavior of this front desk employee, and the unconcerned front desk Manager wearing glasses were unacceptable, especially her rude and aggresive response. The SPG guest check-in signs existed but were ignored. There were no rope lines, no organized check-in process. Nothing. Any purse snatcher would have found the perfect location to commit her/his crime. I strongly recommend that she be sent to
customer care training and learn about the SPG program. I also applaud and thank the ONE concerned employee (the bellboy) who is clearly the one with the poise and right attitude to be behind the desk representing SHERATON and assisting your SPG Guests. He must be rewarded for his concern, his approach, and his excellent judgment
(i.e., knowing when immediate action is required). Again, she should be reprimaded, briefed on the Sheraton's SPG program, and if she does not improve radically, she
should be dismissed. I was embarassed, humiliated, and offended by herapproach and the total chaos during my check-in at the SHeraton Libertador Buenos Aires.

Top Local Tips for Buenos Aires

Ride Metro Line A Line A on the metro still runs original turn-of-the-century (1900s) cars. A real step back in time!

Airport Tax Rember to keep aside a little cash, US$10-$20 per person, for the Argentina Airport tax that is not included in you ticket. All flyers must pay this tax when leaving the country.

Tango Show Even if you have no liking for dancing (like my husband) do go and see and Tango Show it was very enjoyable


Other names for Sheraton Libertador Hotel

  • sheraton buenos aires
  • buenos aires sheraton
  • Address: 690 Avenue Cordoba - Buenos Aires - 1054 - Argentina
Travel Library Traveller Rating?

See All 325 reviews

Review this Hotel
Candid Traveller Photos
  •  Loading Image...
  •  Loading Image...
  •  Loading Image...
  •  Loading Image...

Hotels Near Sheraton Libertador Hotel