Sheraton Libertador Hotel, Buenos Aires, Argentina

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Sheraton Libertador Hotel, Buenos Aires

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1.0/10
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Official Contact Details - Sheraton Libertador Hotel

  • Address: 690 Avenue Cordoba - Buenos Aires - 1054 - Argentina
  • Phone: 4321 0000
  • Email:
  • URL: http://www.starwoodhotels.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 200
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"I stayed at the Sheraton Libertador Buenos Aires. I want to share some good points and recommend..."

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Reviews - Sheraton Libertador Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
Worse check-in ever! Never again.
Submitted by: Hilarion Martinez in 03/20/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
I stayed at the Sheraton Libertador Buenos Aires. I want to share some good points and recommend areas where improvement is necessary. (1) The reservation process was superb, especially the follow-up contacts with the dir. of reservations at the Sheraton Libertador. (2) The check-in process was a disaster. My experience was saved by a superb and concerned bellboy who realized that SPG Gold members needed special care. There was no organization (maybe 50 persons) crowding the desk area with no order. I had asked the bellboy for the SPG desk and he had directed me to that side of the counter. I waited there patiently but soon realized the young woman serving that side of the desk paid no attention to the SPG check-in sign and served whomever thrusted their documents to her first. Total chaos. Because I speak Spanish I kindly leaned forwar and asked if I was in the right place for SPG check-in (should be quick and simple). She, in a rude and loud voice (that others could easily hear) responded in Spanish "in this country we are all equal so you just need to wait." I was amazed by her response, her aggressivity, and the loud tone in which she voiced her directions. I caught the bellboy and explained what had happened and her rudeness. He apologized on her behalf and went behind the desk to inform the desk manager that there were some SPG's waiting in the crowd of 50 (as there was no line or rope or any other organizing system..the strongest and more aggressive move towards the front). The Bellboy then returned to his duties but told me that the desk manager (a young man wearing glasses) would take care of any SPG's shortly. The front desk manager was overwhelmed by the crowd and never came to assist me or ask if there were any SPG's in the crowd. 45 minutes later (!!!), the bellboy returned and was surprised to find me standing in the same spot waiting to be checked-in. He again went behind the desk int a back area. This time he succeeded and returned with a wonderful young lady who proceeded my check-in in less than 3 minutes, but that was after waiting nearly 50 minutes in absolute chaos. In sum, the behavior of this front desk employee, and the unconcerned front desk Manager wearing glasses were unacceptable, especially her rude and aggresive response. The SPG guest check-in signs existed but were ignored. There were no rope lines, no organized check-in process. Nothing. Any purse snatcher would have found the perfect location to commit her/his crime. I strongly recommend that she be sent to customer care training and learn about the SPG program. I also applaud and thank the ONE concerned employee (the bellboy) who is clearly the one with the poise and right attitude to be behind the desk representing SHERATON and assisting your SPG Guests. He must be rewarded for his concern, his approach, and his excellent judgment (i.e., knowing when immediate action is required). Again, she should be reprimaded, briefed on the Sheraton's SPG program, and if she does not improve radically, she should be dismissed. I was embarassed, humiliated, and offended by herapproach and the total chaos during my check-in at the SHeraton Libertador Buenos Aires.
 
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