Submission date: 2006-03-20 - Date of Stay: March 2006
Submitted by: Hilarion Martinez - From: United States
Type of Traveller: Business Traveller - Age Group: 41 - 50
Worse check-in ever! Never again.
I stayed at the Sheraton Libertador Buenos Aires. I want to share some good points and recommend areas where improvement is necessary. (1) The reservation process was superb, especially the follow-up contacts with the dir. of reservations at the Sheraton Libertador. (2) The check-in process was a disaster. My experience was saved by a superb
and concerned bellboy who realized that SPG Gold members needed special care. There was no organization (maybe 50 persons) crowding the desk area with no order. I had asked the bellboy for the SPG desk and he had directed me to that side of the counter. I waited there patiently but soon realized the young woman serving that side of the desk paid no attention to the SPG check-in sign and served whomever thrusted their documents to her first. Total chaos. Because I speak Spanish I kindly leaned forwar and asked if I was in the right place for SPG check-in (should be quick and simple). She, in a rude and loud voice (that others could easily hear) ...Read more
