Intercontinental Melbourne The Rialto, Melbourne, Australia

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Intercontinental Melbourne The Rialto Hotel Melbourne

Traveller Reviews

     Rating

3/10

Official Contact Details - Intercontinental Melbourne The Rialto

"Staff insisted on charging to my personal credit card, despite the fact that......"

"1-Office personel only spoke to and looked at my husband. Welcomed husband......"

Reviews of the Intercontinental Melbourne The Rialto

2 reviews
Review this Hotel

Rating:

5/10
OK not great.
Submitted by: JB in Jan 2009
  • Age Group: 31 - 40
  • From: Australia
  • Business Traveller
Staff insisted on charging to my personal credit card, despite the fact that our financial controller made booking using another credit card. I asked on several occasions to have this corrected, yet were unable to accommodate me, with one staff member refusing to contact our finance person, saying "It would be a bit brash for me to call without you calling first." No qualms about causing me personal inconvenience and no effort to make the stay an especially comfortable one.
3 out of 3 readers found this review helpful
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Rating:

1/10
Worst hotel experience of my life
Submitted by: Debra in Dec 2008
  • Age Group: 41 - 50
  • From: Australia
  • Special Interest/Event
1-Office personel only spoke to and looked at my husband. Welcomed husband and didn't even look to welcome me or acknowledge my presence. 2-Decor was dark, room minimal Very hard bed and chair. Balcomy locked and looking very closely at office block. We shifted room later and the room took over an hour by the inefficient staff to find. We were offered a bottle of wine to placate us, which we were willing to accept,instead we received two small bottles of water on a tray and they rang back to ask for the tray. Friends stayed and also found the toilet area had not been cleaned. We decided to carry our bags down to the next room after waiting for 20 mins for someone to get them. The next room looked directly into someone else room opposite. It was mentioned the place looks like a jail. 3-My birthday celebration, the waiters interrupted my conversation 3 times to ask if we wanted any white wine which we had given the same answer 3 times previously, he put the wine bottle and himself...... Read more
5 out of 9 readers found this review helpful
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