I stayed at this hotel for about 2 1/2 months. I was lucky to get in before Cheyenne Frontier Days started on July 18th. The staff was very friendly and helpful. The rooms were clean and reasonably priced prior to Cheyenne Frontier Days. The owners are continuing to improve and renovate this hotel. If you want a hotel that is clean, friendly, and safe, I would recommend this one. Not a chain hotel at all.

THE WORST MOTEL/HOTEL I have EVER encountered and I have been to a bunch of them. We had made reservations and we had a late arrival. The front desk gals checked us in, gave us a key and told us to use the elevator. We couldn't find the room but there was a BIG party going on in a room with the door wide open. We asked a girl hanging outside that party if she knew where the room was. She did and pointed us to it. We left the pot filled area and went to find our room. We noticed a mattress leaning against the railing outside our room. We unlocked the door and found the box springs half off the bed laying on the floor. The top mattress was outside! I kid you not! There was no bedding. The foul smell of stale cigarettes and alcohol were overwhelming and nauseating. The bathroom door had a HUGE hole in it that you could see right through. We hauled our luggage back down to the lobby and complained. She gave us another key and my wife said that the desk girl should go with her and show her the room BEFORE we hauled our luggage up there again. And quite frankly, my wife didn't feel safe with all the people partying up there. I stayed with our luggage/packages. We didn't feel that the parking lot provided any safety to even leave our packages inside our locked vehicle! My wife and a gal from the front desk went up the elevator and when the desk girl opened THAT room there was a couple in bed!!!! (and they were NOT sleeping) My wife was mortified. I was ticked off and tired. We wanted our credit card credited and asked that they find us a room. They booked us a room at the Holiday Inn which I suggested that THEY pay for because of all the trouble we had indured. They would not do that. The Grand Plaza is a flop house, a dump, poorly run and if you ask to talk to the owner, he can not be located. The front desk gals didn't even know where he was but had a cell number. I called that number and got the owner. I told him what I thought and that I thought he should PAY for a room at another motel. Even though he had a heavy Mid-Eastern accent, I understood perfectly that he could care less!

The entire Grand Hotel Plaza facility was poorly maintained, dirty, overpriced, and in a bad neighborhood. My instincts were correct when I decided to cancel my reservation there and stay at the Days Inn outside of the city. There was gunfire and police arrests in a bar across the street that night. The parking lot is so inadequate that most everyone has to parallel park on the city streets around the hotel. The on-site owners, a middle eastern couple, lied to me because my deposit was never refunded.