Historical Traveller Reviews of Sheraton Madison Hotel
Avoid this hotel
I booked two rooms at this hotel via the hotel's website. Booked two rooms, non-smoking, with 2 beds in each room. When I arrived at the hotel at about 11 pm following a football game, the hotel clerk informed me that the hotel had been overbooked and there were no non-smoking rooms available. My choices were to stay in a smoking room or not stay there at all. The clerk was not helpful, somewhat rude and and did not seem to understand that it was the hotel's fault in overbooking. The smoking room I took was seriously in need of an overhaul, the carpet was dirty, the entire room stunk of fresh cigarette smoke and had one bed. An Assistant Manager said the hotel was converting to non-smoking, but were not there yet. The hotel did give me a reduced rate on the room, after I complained, but this hotel will overbook during football weekends and even if you reserve a particular room (2 beds, non-smoking, etc), it is first-come, first-serve and your reservation may not be honored. I would NEVER stay there again, and recommend booking rooms at other, much nicer hotels early for the football weekends.
Drab but doable
We booked this hotel last minute for a weekend trip to Madison. Because there was a game, most hotels were booked and we ended up paying a fairly high price for the Sheraton. It was clean and the bed was decent, but the hotel really needs to be updated. The hallways were so drab and depressing. And the lighting in the rooms was bad and fluorescent. The lobby and reception desk staff were also pretty lifeless. I would try to stay somewhere else if returning to Madison.
Stay, Esp. @ Priceline Rate
Stayed one weekend night in mid-October 2007. Had a two-bed room on fifth floor. Room was in good shape, was satisfactorily clean, pool/spa/small workout area area were fine, and desk staff were friendly. Did not eat at the restaurant or use wireless. Complimentary Madison Sunday newspaper, which was an unexpected treat. No huge campus or arena events that weekend, so hotel was only partially full and nicely quiet.
Only minor complaint was staff weren't quick to clean the entry area of cigarettes and beer containers after the previous evening's dinner/reception.
Chose this room because of its location relative to a family gathering and because of a sub-$60 Priceline bid (just over $70 total w/fees and taxes added). I'd stay here again if I needed a room under the same circumstances (sharing room w/adult sibling and had no need for breakfast or plentiful space) and could get a similar price.
t be back
I come to Madison a lot for work. Sometimes I'm not able to get a room downtown so I turned to the Sheraton to give it a try. My work pays for the room so I'm not sure about value but I will say this. In this day and age to charge for internet access in the room is just lame. I think it is lame to not have wireless but I will plug my computer in if I have to. But not to even have any free internet, wireless or t1? They do have a service that charges $10 per night (or 24 hour period).
The room was pretty good. The bed spread on one of the beds looked like they washed it and all the stuffing in it became clumpy, so it looked like there were a bunch of pillows under the sheets. Funny.
The staff was nice at the front desk. They screwed my bill up and rather than fix it right away they said I had to fax something from work. I was too tired to tell them otherwise so I just did it and they promptly took care of the error.
So all in all an ok room in an ok place but they need to rethink business needs.
Room nice - wireless not
Doing business at the Alliant Center, so booked here due to proximity. Front desk area is nice, service was good. Halls are terribly dingy, but the room was surprisingly nice - did have a slow running toilet and they came up and fixed it promptly. Room was very clean, bed very comfortable and hotel was quiet at night (weeknight stay). Biggest downfall is Sheraton's failure to provide free wireless - I will stay elsewhere next time due to this. It was really too nice and upscale of a place to be nickel and dimed to death over wireless service.
Ok/Good hotel - nice comfy bedding - Ok service - would visit again
from A TripAdvisor Member
Well, when I first checked in, I was greeted by 50 girls with pom poms. The Alliant Energy center is 1 block away so major groups book this hotel - (national cheerleading finals - glad it wasn't a rowdier group). The hotel check in was fine (not exceptional). The room was good (some dust in corners & normal hotel issues like a small rip in our sheets). My view in the distance was nice but if I looked down, I could see sand bags on the roof holding some wood beams in place. Overall I'd stay again. 10 mins to downtown Madison. Very comfortable bed - great bedding. Showtime on tv & hairdryer in bathroom. I would say the reviews of the pool were acurate. The pool was a bit chilly but it didn't stop my daughter or lots of make-up'd cheerleaders from swimming. The hot tub's chlorine made my eyes hurt after 10 mins. I did see railroad tracks next to the hotel but I never heard any trains. My experience with the hotel was good. My only suggestion is to bring food because there aren't any food places near this hotel except the hotel restaurant.
The Sheraton Madison needs some help
The Sheraton seemed tired. The linens, bedding, and furniture had been updated but the carpeting was very old, dirty, and worn. It was a dirty brown color, while the room had a nautical theme. Also, the bathroom setup was strange. The sink was outside the bathroom. In the bathroom there was a long counter minus a sink, in addition to the toilet and tub shower combination. It is listed as a 4 star on priceline but I wouldn't rank it any higher than a 2.5.
Not a disappointment
This hotel turned out to be a Hotwire steal. The property isn't new, and it shows wear in some places (carpet, for instance), but overall it falls well within what one expects of a Sheraton. They appear to have done everything possible to make the hotel appealing, given the limitations of the building's architecture.
Amenities included 3 newspapers at the door each morning and fresh Starbucks (I hate leaving a hotel to get a decent cup of coffee when I'm not yet awake, but I too often have to.) at the grab and go.
The room was tasteful. The bed and linens were fresh and comfortable. Daily housekeeping was thorough. Desk staff very professional.
The hotel is just off the beltway, right across the street from the Alliant Energy Center and only a few minutes from downtown.
Comfy bed but some annoyances
This property is located more than two miles from downtown but is listed as a downtown location. It is within walking distance to the Alliant Center. Room 502 located on the back of the hotel was much smaller in size than what I would expect from a 3.5 star hotel. The room was clean and the bed was very comfortable. I received a complimentary copy of USA Today and the local paper in front of my door each morning. Internet access was available through Wayport but was an additional daily charge starting at midnight each day. Parking was complimentary. Television stations were limited but there were two Showtime channels. Sink is outside the bathroom and there was a counter with mirror in the bath area which made it cramped. There was no hair dryer. There is no sound proofing between walls so I could not help but hear conversations and other noises from the adjoining room. There is a railroad track about 50 yards behind the property. Trains using the track during the night woke me each of the three nights I stayed at the property. Guests who may be bothered by this should request a room on the front of the hotel. Fitness equipment was old. Part of the Nautilus weight machine was disassembled. While there was a functional treadmill, there was not an elliptical exercise machine. Indoor swimming pool was small but clean. There is also a hot tub in the pool area. Desk clerk was courteous and checked me in at noon which was much appreciated. At check out, the desk clerk had a problem with the printer and was not able to print a final receipt for me. She advised that she emailed my receipt, but a day later, I have yet to receive it. This is a problem when traveling on business and receipts are necessary to substantiate expenses. As a gold Starwood Preferred Guest, I have stayed at my share of Sheraton’s over the years and overall would rate my stay at the Madison Sheraton below the average I am accustomed to with the Sheraton brand.
We booked this hotel on Hotwire, which said the hotel would be a 3.5 star hotel. This was definitely the worst 3.5 hotel we've stayed in! The hotel seems very run-down. The lobby is fine, but as soon as you get to the hallways, things go downhill. They're dark and dingy, and look institutionalized. The rooms were also dark, with bad lighting. The beds are turned down for you, and the first room we walked into had a huge rip in the top sheet! It just didn't seem like they cared at all for how the room looked. The bathrooms also looked beaten up -as if at one time they might have been nice, but no one has cared to keep them looking nice. We won't be going back!
Top Local Tips for Madison
Make Time for Frank Lloyd Wright and the Capitol
Madison has several examples of Frank Lloyd Wright architecture and an over-the-top capitol. Set aside plenty of time to explore the Wisconsin Capitol - it's the kind of grand public building that'd be impossible to build today. At the other end of the architecture spectrum, visit Wright's Monona Terrace - a grand public space of another kind.
visit the zoo
Henry Vilas Zoo is an excellent smaller zoo - free admission - with exotic animals. You can tour the whole thing in under 2 hours. Super zoo!
Bike and pedestrian paths
Get exercise and see the towns and lakes up close by taking advantage of the Madison area's bike/pedestrian trail system.