Marcus Whitman Hotel & Conference Center

, Walla Walla, United States
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Marcus Whitman Hotel & Conference Center

, Walla Walla
6 W Rose St - Walla Walla - Washington - 99362 - United States Hotel Website | 509-525-2200
335 Traveller

Reviews - Marcus Whitman Hotel & Conference Center

Historical Traveller Reviews of Marcus Whitman Hotel & Conference Center

Fantastic!

from A TripAdvisor Member
We live only an hour away from Walla Walla and have stayed at the Marc twice. The second time was on our 25th anniversary because we wanted a memorable evening and knew we could get it there. The first meal we had there was the greatest we ever had and it just keeps getting better! If you want the treat of your life, do the chef's table. You don't know what superb dining is until you've eaten at Chef Bear's table. They serve fresh, organically grown vegetables and cheeses from the Walla Walla valley. The owner has greeted us as we checked in and enjoyed wine with us at the chef's table. This is a remarkable place and you won't want to miss it.

Travel Journalist Who Loved Marcus Whitman

from A TripAdvisor Member
I am amazed at any of the negative reviews written about the Marcus Whitman. My Luxury Suite (I understand Junior Suites are also available), was huge and completely elegant - well equipped with every amenity. This property is delightful in that the interior renovation is "old world" and relaxing, but high speed internet and DVD players are provided. I was not on a formal press trip - so nobody knew that I am a travel writer. I attended the Wine Maker dinner which was excellent lamb, quail and shrimp courses with four local wines, then peeked in on a conference in another room to see what type of food was being served to attendees. Everyone I spoke to was very complimentary of both the property and the food. I suppose they've become so successful (I understand this property has set the occupancy record for the state of Washington six months in row as of August 2004) that maybe someone happened to stay at a bad time or on a particularly busy day - when the staff was overloaded? All I can tell you is that I stay in MANY hotels and eat in many fine restaurants - including a recent stay at the Marriott in Paris. I've eaten supposedly "fine" cuisine that wasn't fine at all, and I've had chicken-fried steak in Wyoming that was killer. Bottom line, via my experience, The Marcus Whitman seemed to me to be an excellent value and a very charming "get-away" or business retreat. Glad I didn't let some of these head scratching reviews affect my recent invitation to friends in California to join me for another stay.

A FABULOUS FIND

from A TripAdvisor Member
I spent two nights in this wonderfilly restored hotel, and wished I could stay longer. Wonderful food, high end furnishings and very occomodating people. One highlight was the continental breakfast which went beyong any I have experienced. Parking is convienent and the mid-town location is handy. I will definitly return.

s for sure

from CYork
Just got back from a 3 night stay at the renovated Marcus Whitman in Walla Walla. Although the room was decent (beautiful bedding, nicely painted color-coordinated wall, upgraded complimentary toiletries), my "view" of the parking lot was a distraction, to say the least. The hotel made some attempt at "room darkening" as there was a thick shade in place. However, the curtain was much too short to keep out the glare of the parking lot lights and early morning sun. Don't bother asking for bell service... there isn't any. The same is true for room service... none. Their lack of basic services quite frankly surprised me since they're toted as THE place to stay in Walla Walla. Oh well. Skip the food at the Mark, the hotel's restaurant. Everything we ordered was pretty disgusting. I think the shrimp in the shrimp cocktail had been sitting around the kitchen for a week, and the grilled beef appetizer with teriyaki was waaaaay overcooked and chewy. The hotel's complimentary breakfast buffet never varied in the slightest way all three mornings in which I ate there. (Mediocre oatmeal, fruit, breakfast breads and pretty average hot cinnamon rolls... nothing special here.) I also ate the buffet dinner meal provided at the conference I attended. That too was pretty crappy. Nothing outstanding but the JamesLeigh Cellar cabernet (a local wine). Skip the "exercise room." The magnet for the treadmill was held on oh so elegantly with duct tape (don't step too hard or it will fall off) and I witnessed the tract on the exercise bike fall off while another guest rode. Skip it altogether and head for the local YMCA which will provide you with a complimentary pass for a couple of days. All in all my stay was pretty unsatisfying. Good thing I only paid the conference rate of $75 per night.
Management Response from A TripAdvisor Member
Although I would completely disagree with the perception of this guest's stay, I would be remiss to assume that everything is always perfect at our or any hotel.
It is true that we do not offer bell or room service, however we don't claim to either. In the market of Walla Walla it is not an amenity that is needed or offered by any other hotel in our market. If we were in Seattle or Spokane there would be a call for such services.
In regards to the continental breakfast not varying each morning, I know of no hotel that changes the contents of their complimentary continental breakfast each morning. In fact, most hotels offer the exact same items from location to location.
The only comments that I received about the conference that you attended were positive. Actually, the conference organizer called me just yesterday to say how wonderful everything was and how much she appreciated all that we had done for this event.
I understand that every person may have a different concept of what their hotel stay should be and we appreciate comments that can better help us service our guest needs. It would be more helpful for the guest who is not fully pleased with their stay to let us know at that time so that we can address those issues and correct them immediately.
I would invite anyone who would like to enjoy the wonderful Walla Walla Valley to experience our hospitality for yourself.

Disappointing

from A TripAdvisor Member
My wife and I stayed here on a 2 day wine tour of the Walla Walla valley (7/6-7/7) and we both were very disappointed. Although the lobby of the hotel was very nice, 'guests' are relegated to the new section of the hotel that differs little from a budget hotel. From the literature we expected to stay in the 'beautifully renovated hotel' not the annex with the view of the parking lot. We were told that there only a few suites in the old section, as it consisted mainly of offices and condominiums. A couple of small things could have made a big difference, serve the continental breakfast in the elegant lobby not the hallway of the annex, and allow the drapes to be closed at night so the glare from the parking lot doesn't keep one awake all night.

An excellent property for families

from Rebelelement
I've been to the Whitman twice and stayed in the renovated, historic part of the hotel. The rooms were immaculate and the service very good. The desk clerks sometimes come off as small town girls, but no problems with communication. The rooms are generous in size, parking was never a problem, food was quite good...if I go to Walla Walla, our family of 5 will stay in a suite there. The historic painting collection outlining the life and times of the Whitmans does not require your time unless you truly have lots of time and interest. I did not see the potential for the poorer reviews on this property during my stays. I sensed some degree of whining in a lot of the unfavorable posts.

Missing Gift

from A TripAdvisor Member
I left an expensive personal item at the hotel the last time I stayed there, and I called back to let them know, and they somehow could not locate this item after first saying they did find it and knew what I was talking about. I guess someone on the staff has themselves a very special gift that was given to me by my parents for my birthday. So in addition to it being monetarily expensive, it has, or HAD sentimental value.

6 Stars?

from A TripAdvisor Member
6 Stars? We recently attended a conference at the Marcus Whitman and when I signed on here I thought the 6 Stars must have been written by the owners or Management. This is not well done at all. Extremely apathetic service by the staff and food which , honestly, must be from a staff more attuned to family style or corprate chain type background.
Wonderful building and excellent wines of the region coupled with a bbq. rest. or pizza/bar food quality.

WW is certainly moving but this isn't the direction the cook should take or the service staff will be remembered for.

Geeeesshh!

Yuck!

from A TripAdvisor Member
Wondeful building in WW, absoulutely terible and generic food and service............don't bother. We ate at the Mark twice, and dinner and breakfast were not only unreMARKable they were absoluetly pathetic.
Try some of the locals hangouts they are not bad for an out of the way town, and the wines were wonderful.

Cautions about the Whitman, and skip the Marc

from A TripAdvisor Member
The Whitman looks gorgeous, but you can't get into the historic part of the hotel if you're a guest in the new wing. The new wing looks just like every other conference hotel. On the plus side, it was clean and reasonably quiet. The Marc specializes in Rosemary Crusted Prime Rib, and they warn you they run out rapidly, but we were there, with a reservation, just as they opened on a Friday night, and they 'ran out' - but they served the high political poobahs at the next table, who got there and ordered after we did, the prime rib. Maybe you have to grease palms to get it. The Marc bar 'didn't have the ingredients for a Mojito' (mint leaves and light rum are pretty basic cocktail ingredients, in the summer, aren't they? I think their bartender just didn't know what s/he was doing.).

Top Local Tips for Walla Walla

Wineries, Wineries, Wineries If wine is your thing there are 80+ Estate Wineries in the area. A wine tour of the area ould easily take a few days but be sure to bring your designated dirver.

Wineries The wineries in Walla Walla are nice. Most of them are boutique wineries which is nice in the fact that you can chat with the winemakers. Most of the winemakers are nice and friendly. However, the wine is still evolving in Walla Walla and is more expensive than neighboring Yakima and Red Mountain regions. You will find more value for your money in the other wine regions. The wine is simply better in other locations. However, Walla Walla wines will be better once they have had a chance to evolve the area and vines a bit more. Worth a day visit but I would not recommend any longer than that.

26 Brix After having a dreadful meal at the hotel we found our way to one of the few restaurants open over the Memorial Day holiday, 26 Brix. We went to Walla Walla to visit the many wineries there and the highlight of our trip was the food and service at this restaurant. We were very surprised that most of the town shut down for a long holiday weekend so if you are planning a visit to Walla Walla, don't do it over a holiday. The many wineries are really the only reason to go there and even some of them were closed.

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Other names for Marcus Whitman Hotel & Conference Center

  • marcus whitman walla
  • Address: 6 W Rose St - Walla Walla - Washington - 99362 - United States
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