Submission date: 2007-04-06 - Date of Stay: April 2007
Submitted by: Janet Nichols - From: United States
Type of Traveller: Mature Couple - Age Group: 60 +
Not In The Hospitality Business
We made reservations two months in advance for 3 rooms for 6 nights. Called hotel several days before arrival to reconfirm. Arrived late in the evening after a full day of travel. Next day hotel began completely replacing carpet throughout in every room and all public places. We had never been advised of this at any time. Returning from lunch that day found our hall full of mattresses and furniture. We asked to be moved to another room on another floor. This operation went on all weekend all day long with much hammering, moving of heavy furniture and other noise. We complained several times to the front desk and were advised that no allowance in room rates was being given for any inconvenience. The afternoon before we left the manager finally came to our room. She said she had been away for the weekend. We expressed that for the safety and comfort of occupants, the hotel should have been closed during this renovation. We asked to have our rooms comped as we were never notifi...Read more
