Submission date: 2007-08-08 - Date of Stay: March 2007
Submitted by: E - From: United States
Type of Traveller: Family Traveller - Age Group: 31 - 40
SCAM
The hotel on a whole was nice. The room was dated and you could definitely tell it had been ransacked (the door jam was broken and put back together with visible wood glue) at some point.
The staff while we were there was very friendly.
We stayed there spring break 2007, paid through Expedia. First week of July 2007 noticed odd charge on debit account from Red Lion Tacoma. Contacted the GM, she assured me she would credit my account back, that apparently during an 'audit' someone 'hit the audit button twice' and that it was Expedia's problem, although the charge was from the Red Lion.
Long story short, it is now the second week of August, I have called the Red Lion corporate office, they have been unable to refund as the location is a franchise, the corporate office has been wonderful and followed up w/ me on numerous occasions to see if GM refunded erroneous charge. I have left the GM over 5 messages and have never heard back from her until late last week, I left a mess...Read more
Submitted by: Bradley Warren - From: United States
Type of Traveller: Mature Couple - Age Group: 41 - 50
Great Location...Helpful Staff
The staff was great about helping us get around a town we were unfamiliar with. We also needed help with auto repair, and they were there to assist. Great work.
