Hotel Murano

, Tacoma, United States
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Hotel Murano

, Tacoma

Rooms: 320

1320 Broadway Plaza - Tacoma - Washington - 98402 - United States Hotel Website | 253-238-8000
393 Traveller

Reviews - Hotel Murano

Historical Traveller Reviews of Hotel Murano

Not bad at all!

from cicalmama
My husband and I stayed at the Hotel Murano overnight. I was excited to see the changes since the switch from the Sheraton but also a bit apprehensive from the reviews. Also, just looking at it from the streets in Tacoma, the outside of the very tall building did not (yet, hopefully) experience the renovation... It seems as if it needs a serious paint job or some pressure washing.

However, in contrast, the inside of Hotel Murano is incredible. It immediately speaks trend and class. We did not have to leave at all since drinks and meals were offered right there. Although, there are a bunch of places to eat just steps away.

The front desk registered us quickly. We were on the patron level which provided a couple extra perks... wine hour and continental breakfast. Unfortunately, our room keys did not permit us to enter the floor that provided this. We had to return to the lobby to ask get this fixed. Once we did get to wine hour, there was nothing up there. The front desk girl apologized and got us free beverage cards for the Bite which was a fair compensation (since we paid extra to be on the "Patron Level"). Continental breakfast was nice... beautiful view of the city, nice layout of items, tv and reading material too.

Our room was too cool! We had the glass blown lamps which we would like to somehow get in our home! I agree with one of the reviews where it mentioned the hotel gives off a sort of cold feeling. The fixtures and furniture are trendy and simple... lots of stainless steal which did make it seem a bit cold. But the bright blue chaise and the bright white down comforter cover and headboard and all of the other colors distracted us... we felt more of the artsy aspect of it.

There is a spiritual menu and pillow menu available, as well as an ipod selection in case you forgot your own ipod. It says to just to press the "Help Me" button for any of these. I called more than five times and no one ever answered the phone. We did get an ipod but the genres they said they had available did not really exist and the only music I recall was by Dionne Warwick. Next time we will try even harder to not forget our own...

We enjoyed our complimentary beverages plus some food to snack on at the Bite. We really liked it there. Very few people were around. The bartender made quality drinks and provided excellent service with descriptive menu recommendations. The drinks average at about $10 and menu cholces are limited. But, what they make is very good. The atmosphere was comfy, artsy and trendy.

Parking is right next to the hotel and is pretty safe. The atmosphere was nice and very relaxing. It was quiet and low key. The front desk seemed to try to be invisible, I think in a good way. Overall we had a good time taking in the environment and enjoying the amenities the Hotel Murano has to provide. We appreciated the fact that they were quick to apologize and take care of a problem (good service!). On the other hand, it would have been nice if the front desk or whoever is at the other end of the "Help Me" button would have been available some time. I would think we would return! Hope this helps!

Just like Italy!

from January561
The Hotel Murano in Tacoma, Washington is incredible! I've visited the Island of Murano off of Venice, Italy which is also incredible. The artwork and decor of the Hotel Murano was comparable to the fine hotels of Venice and I was very impressed. We had an wonderful two night stay. Our room was very modern and comfortable. The restaurant "Bites" was also very good. When I am in Tacoma, I will certainely try to book with Hotel Murano again.
Thank you,
Laura Goode

Style in Tacoma

from beglisc
I joined a friend who was visiting the Hotel Murano for a conference, and I was very impressed. The Hotel is beautiful in both public and private spaces, with gorgeous artwork dedicated to glasswork (a theme throughout the city). Great attention to detail--comfortable beds, quality linens, flat screen TV, IPod stations, excellent food (though pricy), etc. The best word to describe the entire experience might be stylish--not what I was expecting in Tacoma!

s my Hotel

from FVDAD
We were in town to attend the wedding of our nephew and my wife and I could not get into the Courtyard around the corner. All of our family was there and we wanted to be close so we booked at the Murano not expecting what we would later find to be a beautiful hotel. The Courtyard is nice, but the Murano is AWESOME.

We were lucky that we didn't experience the same issues that others may have because construction was complete, and the hotel was in great working order. The glass displays are breathtaking. The rooms are comfortable, the pillow menu, the real baby crib (not a pack and play) for my son, ipod docking station, 40 inch LCD TV's, vessel sinks, room service, valet parking, portable phones, daily newspapers, marble floors, and everything else in the rooms showed class above what I expected for the price. I have stayed many nights in the Ritz, Montage, Four Seasons, and many other fine Hotels, and while the Murano may not have their prestige (and price tag), they sure aspire to great heights, and don't fall short.

The only 3 negatives that I could say were, first the wireless internet service in each room costs $10 a day, or $50 a week (the Courtyard had free wireless). Second my neighbor was very loud at 4:45am every morning of our 4 day stay. Finally the gift store closes a little early at 8pm. If those are the only negatives you are in store for a great nights stay.

However, those negatives were overcome by the friendly staff, (the valet card tells you to call ahead for you car and within 5 minutes every time that I called my car was already waiting for me, nice when it is raining and 38 degrees outside.) The beds are very comfy, the feather duvet was soft, warm, and didn't poke me once. Our view from the 20th floor was very pretty overlooking the Puget Sound and Vashon Island. The exercise room has state of the art Precor equipment with televisions. The breakfast on the 4th floor was very tasty and way too much to eat, although I did pay $12 for an omelette..

Take a chance to walk over to one of the neatest and largest toy stores right around the corner the "Learning Sprout", it had new and vintage toys. We loved the whole experience.

I would definitely recommend the Murano to anyone, and will stay there if life ever brings me back to Tacoma.

Comfy but cold

from seremarcus
Got a great discounted rate because of their April special for grand reopening. Parking is $11/day, or $15 Valet. The hotel is absolutely gorgeous, and good location for walking to everything downtown. Rooms very spacious, nice flat screen tv, although the channel selection is very minimal which was a surprise.. Ipod docking station, power strips for plug in, and vey comfy beds and pillows. I ran out of hot water during my shower at 8:30am, not a good experience at all! They had computers to use, free to print out your boarding pass for airlines but had to pay to use their computer for any other use, $5 for 15 min. I have found most other hotels now let you use their lobby computers for free, so disappointed in this. Most of the staff friendly and helpful with the exception of a few.
An absolutely gorgeous hotel, great nights sleep, but a few problems that make me give it a mixed review.

Elaine

Fabulous new hotel

from Rollingball
We stayed at the Hotel Murano in Tacoma over Easter weekend! Not only is the hotel beautifully remodeled, the staff was wonderfully friendly, and the location is incredibly convenient. We walked to the Glass Museum, enjoyed massages at the hotel spa, and had a great dinner. It was the perfect weekend. We would definitely recommend this hotel if you are in Tacoma.

swank wihout pretense

from bemd
I was in Tacoma for four days on business, and thoroughly enjoyed staying at the Hotel Murano. There were a few rough spots, but overall I highly recommend this hotel.

The lobby is absolutely beautiful. The lounge area is very inviting with the wall fireplace, and coffee table books for the guests to enjoy.

The room was perfect. The bed was the best I've slept in in a hotel in a very long time. Nice touches such as a power strip on the desk for all electronics. Spacious and clean.

The best part of the hotel is it's dedication to the glass arts. It is a beautiful gallery. After a long work day of meetings, I don't have the time or energy to truck off to a museum or gallery, and most are closed in the evenings. I came back to the hotel after a long day, changed into jeans, and walked the halls on each of the floors. Each floor is dedicated to an artist, with photos of the artist at work, and one of their pieces on display. WONDERFUL.

Obviously, the majority of the effort was put into the "gallery" features. Some other glitches I'm sure will get worked out as the "hotel" is up and running: No hand towels in the exercise room. Water cooler was there, but no one had bothered changing water jugs despite a fresh one sitting by the empty cooler--I changed it myself. No towels to be found in the jacuzzi area, either.

One aspect that may discourage some is the lack of room service. There are a number of restaurants just a block away, and there is a snack basket and stocked bar in the room, but during a hectic business week, I missed having room service.

Glass Art Hotel

from AccidentalBavarian
I stayed at Hotel Murano with a friend who was staying there for a conference. it was exciting to be staying at this newly remodeled hotel. Formerly a Sheraton property, Hotel Murano is being billed as a boutique hotel. I would describe it as more of a theme hotel. It feels too large and prominent for what I think of as a boutique.
That being said, the theme works for me. I love art glass. The Museum of Glass, within walking distance of the Murano is an exciting art museum dedicated to the art and craft of glass. The Murano takes advantage of this Tacoma destination by bringing the art and craft of glass to every corner of the hotel. The lobby is dominated by a huge metallic colored glass chandelier. The front desk is fronted by colorful glass pieces. The entry from the parking lot has large glass boats floating above. While I was there the front entrance was still under construction. Sea blue/green glass pieces were being installed on either side of the front entrance. Even the light fixtures on the walls and the sink bowls in the public restroom were chosen to reflect the theme and did so nicely.
As we stepped from the elevator on the 20th floor we were impressed to see a large etched glass display featuring artwork and a biography of the featured glass artist. Photos down each hallway gave more insight to the artist's work. The day after check-in I took a trip down each hallway beginning on the top guest floor and down the stairways to view more art. Every floor features a different glass artist. On my visit not every display was finished. Workmen were hard at work everywhere I turned. But the work did not disturb the peace one bit.
Our room was a twin double deluxe. It featured a flat screen TV, a roomy clothes closet, a funky and modern turquoise chaise lounge, and an iPod docking station. Internet connection is available for a fee. The beds were comfortable and a pillow menu allowed me to order a body pillow. I did have trouble getting hot water in the room one morning, but that was during the busy pre-conference period. Since I wasn't attending the conference, I could afford to wait for a shower. Overall the room was clean, comfortable and I slept well.
My friend and I ate at the upstairs restaurant for breakfast and dinner. The advertised fourth floor casual dining eatery was not open due to the remodel. The staff of that grill was serving breakfast and dinner on the top floor, which is home to an Italian fine dining restaurant during the dinner hour. The traditional eggs benedict at breakfast was good. The apple sausage served at another breakfast was bland. The seasonal fruit bowl served at breakfast was fresh and the fresh squeezed orange juice was delicious.
One evening we ordered pizza from room service. It arrived quickly and was hot and tasty.
The hotel is in walking distance to the Museum of Glass, The Washington History Museum, The Tacoma Museum of Art and Union Station. There are shops on nearby Pacific Avenue worth checking out. A couple of standouts are BKB & Company (a gallery of wearable and decorative art) and Hello, Cupcake (a delightful cupcake bakery).
I would definitely stay again and the Hotel Murano.

This is the most amazing hotel

from SamJohnson1
The previous comments about construction are no longer an issue in my mind - the glass art in this place looks amazing with some of the nicest staff in the Northwest.

We checked in with apprehension after readging the prior comments but were pleased to see virtually all areas of the hotel completed.

we will be back in April

Nice overall, but still room for improvement

from NY_traveler77
I stayed at the Hotel Murano for three nights while in Tacoma on business in January 2008. My experience was fairly good overall, but there were a few areas that could use some improvement.

I was warmly greeted by the staff upon my arrival late on a weeknight. The lobby is still undergoing massive renovations, which was a little off-putting, but the friendliness of the staff compensated for it. Check-in went smoothly.

I had a room on the club floor. Unfortunately, although the hotel advertised club floor perks of continental breakfast and evening cocktail hours, they didn't appear to be up and running yet - if they were, I couldn't find them. This was disappointing, as it is a big part of the reason why I am willing to pay a premium for a room on a club floor. The room itself was very nice -- everything was brand-new and clean, and there was plenty of space for me to unpack my things. There was a lot of counter/shelf space in the bathroom, which was nice. The bed was very comfortable. I only have two complaints about the room. One is that I was on the wrong side of the hotel to get a good view, which I found strange because my floor was definitely not full -- in fact, I didn't see or hear another guest on the 25th floor the entire time I was at the hotel -- so it seems like a room with a view should have been available. The other is that I could hear noise from the restaurant on the 26th floor late at night -- footsteps, vacuuming, etc. -- which was distracting when trying to fall asleep.

I ate breakfast in the top floor restaurant one morning. The view was great and the food was fine. Service was slow but friendly. I also ordered room service one night. The server was extremely nice and I received the food quickly, but the meal itself left something to be desired. I ordered a salad that was supposed to contain fresh mozzarella, tomato, onion, cucumber, mushrooms, gorgonzola cheese, salami, and prosciutto over mixed greens. The salad I received was mostly a pile of mixed greens, did not include all of the advertised ingredients (there were no mushrooms, onion, or gorgonzola cheese), and the salami and prosciutto was of a poor quality.

I would suggest that the hotel consider providing complimentary internet access (it costs $9.99/day). Also, the hotel provides a complimentary newspaper in the morning -- which is a very nice service -- but it was the local paper. As a business traveler, I would have preferred a paper with some more national news, as the local paper was more geared towards things like local school boards, etc.

In summary, I think this will be a very nice hotel when the renovations are complete. The owners have already taken several steps in the right direction by outfitting the rooms nicely and hiring such a warm and friendly staff. However, I think some of the kinks are still being ironed out as the hotel is in transition, which made my experience only average instead of above average or excellent.
Management Response from MuranoTacoma
Thank you for taking the time to tell us of your stay. We are rapidly approaching the end of our 22 million dollar renovation which will conclude March 8, 2008. The Club Lounge will open with breakfast and wine hour within 2 weeks. We will also offer the Wall Street Journal, USA Today and NY Times in the lounge. In the meantime, we are offering coupons for use in our bar and restaurant. Also the top floor restarant will close in favor of the brand new "Bite' restaurant on the 4th floor. This will eliminate all noise issues from the top floor.

I will address the food quality issues with out culinary team. We will be conducting complete re-training of all culinary staff during the nest 3 weeks as we prepare to open Bite

Top Local Tips for Tacoma

A little thin Shopping is a little thin in the area. I already mentioned a couple of notable shops in walking distance. Each of the area museums has a typical museum shop. Hopefully more shops will go in soon. The University of Washington bookstore on Pacific Avenue is worth a stop.

Free Light Rail If you're wanting to see the downtown area - take the free light rail - it runs every 10 minutes during the week and every 20 minutes on the weekends...It's very clean and seems safe.

Indochine There is a very good Asian enspired restaurant within walking distance of Hotel Murano, about four blocks from the Hotel called "Indochine", that is very good if you don't want to eat all your meals at the Hotel Murano, whose restaurant "Bites" is also very good.

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Other names for Hotel Murano

  • murano hotel tacoma
  • Address: 1320 Broadway Plaza - Tacoma - Washington - 98402 - United States
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