The Edgewater Hotel

, Seattle, United States
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The Edgewater Hotel

, Seattle
4 star

Rooms: 236

2411 Alaskan Way - Seattle - Washington - 98121 - United States Hotel Website | | 206.728.7000
755 Traveller

Reviews - The Edgewater Hotel

Clean and the staff friendly
Submitted by: Jon Stettner in 31/05/05
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Weekend Breaker
That particular trip was for business. I found the hotel clean and the staff friendly. I would certainly book again in the future.

Historical Traveller Reviews of The Edgewater Hotel

Noisy Room

from mikecra
The room was beautiful with a killer view, but we were right under one of the ballrooms with a wedding reception going on. My wife took me here for my 40th birthday and we were supposed to have a romantice evening away from the kids. What we got was a noisy (until 11:00) evening listening to muffled 70's music and people dancing. The manager wouldn't budge on giving us something to compensate us for the bad experience. They did offer to move us, but to a smaller room! I would never stay here again! If you do stay there on a Friday or Saturday night, ask to stay as far away from the ballroom as possible.

Beautiful view-disappointing service

from A TripAdvisor Member
Stayed at the Edgewater for 15th anniversary. Paid a small fortune for a beautiful waterfront room. Unfortunately, the only water was what we could see in the bay - there was no water in our room. Apparently they were replacing the whole plumbing system while we were there, but no one told us that. Nothing was said when we reserved or even when we checked in! We went upstairs to shower and change for dinner and found out there was no water when we couldn't flush the toilet! When we inquired with the front desk manager she just said it should have been on already and just wait awhile. Sure enough, we got water within an hour. I got all excited and got ready for a shower. Turned the water on and got brown goop. Ran it for awhile and it cleared up, but no hot water. Inquired again and was told, it will be back on soon. After a couple of hours we tried again. Lukewarm. Called the front desk and they assured us it was hot. Finally we go the hotel "engineer" to come to our room. He turned the water on full blast and stood there for at least 10 minutes (with me in my pj's) before he would agree it wasn't hot. He had no explanation or promise to fix it. We thought about leaving the hotel, but by this time it was late. The manager had nothing to offer but free breakfast coupons! The next day we encountered a new manager that refunded the night, but nothing really makes up for a miserable stay. What was supposed to be a relaxing romantic night away from the kids was a stressful miserable stay.

Great spot; super-friendly staff

from A TripAdvisor Member
I would not normally stay at a hotel in this price range but found myself there for a conference (at the conference rate, which made it somewhat more affordable). What a pleasure!

I don't know whether it's true that *everyone* in Seattle is friendly and helpful, but it was certainly true at this hotel. The staff was really nice without having a lot of attitude.

Of course not everything was perfect-- one of the lights in the room was buzzing, and the blinds were worse for the wear. But the room had so much character-- a fireplace and even a teddy bear. It was much more inviting than your typical anonymous luxury hotel.

We were not on the water side with the more expensive rooms-- we had what is either a "city view" or a "parking lot view" room depending on whether you're a glass-half-full or glass-half-empty type. I was concerned about possible noise, but at least up on the third floor, it was not a problem. The hotel has good-quality double-pane windows which muffle the sounds. Though the water-side rooms are stunning, we ended up being perfectly happy with our view of the Space Needle and the comings and goings.

This hotel is not smack in the middle of downtown-- but on the other hand, it's quite convenient to tourist destinations such as the aquarium and Pike Place Market.

You'll probably be happiest at this hotel if you can afford to eat in their restaurant sometimes, which I hear is delicious (conference attendees said that, and so does the local paper). Otherwise it's a couple blocks' trek for food.

By the way, somebody wrote about incessant Beatles music on the sound system. I heard it a couple times but not incessantly, so maybe they learned from feedback.

If I were in Seattle again I'd be seriously tempted to stretch my budget and stay at the Edgewater.

A Pacific Northwest Treat

from A TripAdvisor Member
From the moment we first saw The Edgewater until the second we had to leave, I was entranced with the place. To begin with, the indoor decor looked just as I had hoped: like a mountain lodge full of ambiance and crackling fires in the fireplaces. The room was a delight as well...from the balcony ON (not near, but ON) the water, the hand-carved wooden beam bed, the already lit fire in our own fireplace, to the Ralph Lauren plaid comforter complete with a welcoming Gund bear situated comfortably on the European pillows, and an umbrella by the door, I was thrilled. Then later, dinner...again, ON the water, at was beautiful and a dream. I would highly recommend a visit, if but for a night, in order to experience the one hotel that I feel personifies the mountains and lodges of the Pacific Northwest. Its truly a MUST for a first-time visitor to Seattle!

Unique, but exceptional! We loved our stay!

from sarleo
My husband & I spent nine days in May at the Edgewater--we were amazed with our find. Sitting on a pier, we felt like we were on a ship. The lobby having all glass walls, with comfy chairs and a fireplace. The decor unique with a lodge like look. Our room was small, but romantic & cozy. Clean, nice fireplace with a bear stool, a balcony where we sat watching the ferries, ships, planes, trains and our own seagul that ate out of my hand. The shuttle was great, the Victoria Clipper next door, the whole waterfront. Again, different, we loved the restaurant for dinner and a small late snack. The only negative point was that the staff, although very kind and responsive, were not very good in providing directions or information about the area. Last time we stayed at the Alexis and loved that--but this will be our hotel again.

ve seen the worst...

from Jaydog-7
I've been to some of the best, stayed at some that were average, and now I've seen the worst. The difference is the service. We stayed at the Edgewater for 3 nights over labor day. The service was, without mentioning the price, abysmal. The attitude of the staff was that of a fraternity house, where the guests are NOT members. Guest services was unhelpful with the simplest of requests, and management was rude and snotty. Even the bell boys and valets treated the guests with disdain and outright disrespect.
This overpriced hotel(we payed $200/night) needs new management terribly and I would not refer my worst enemy there. The new waterfront Marriot is right across the street, which is where we ended up- they know a thing or 2 about service and the edgewater should be taking notes. Don't waste your time here, Seattle is too beautiful a town to have your trip spoiled by a terrible hotel stay and that is what this glorified motel will do!!


from syrahgirl
We stayed there for three nights. Ah, heaven on earth. We were booked under the Breakfast on the Bay package, had a full view room, fireplace and breakfast each am at Six Seven.

This property is so gorgeous with the glass, rocks and wood. The Six Seven restaurant has beautiful views and there was no limits as to what we could order each am for breakfast.

Our room was adorable, with teddy bears on the beds, and a furry bear footstool that sits in front of the fireplace.

One morning while sipping my coffee in my white fluffy robe, with the fire roaring, with my feet snuggled on the furry footstool, gazing at the ferries passing by on Elliott Bay, I thought, "this is as good as it get!"

Oh, I must mention that the hotel shuttled us to all major Seattle attractions and picked us up with ten minutes.

They even orderd a complimentary limo to take us to Salty's for dinner. Pricey, yes, but worth every cent. We will return to this place again and again.

Two stays, one awful, one great

from A TripAdvisor Member
The Edgewater is everything other reviewers have said -- it is wonderful, it is overpriced, it is cozy, it is spacious, it is noisy, it is convenient.

We booked with them expressly because the Victoria Clipper is next door so we could stay at the Edgewater for the first part of our trip, they would hold part of our luggage while we took a multiday trip to the San Juans & Canada, then we could literally walk off the boat and down the block at 11 p.m. and collapse back into a hotel room.

The staff couldn't have been nicer to us, but the entire experience is dependent on the room you get. Our first room did have a balcony which we couldn't use (the chairs were mildewy and one of our kids is highly allergic). We had requested two queen beds (2 adults, 2 kids on the reservation) and got a king only. We asked to be moved, but they were full. They said they'd bring up a double rollaway. The rollaway was only a single -- barely was large enough for one of the kids and there was NO WAY there would have been enough space in the room for a second rollaway, so one of our children had to sleep in the bed with us. Worst of all, though, was how noisy the room was. The heating/cooling system goes on for about 20 seconds, then shuts off for about a minute. Repeat ad infinitum. Quite loudly. The room faced the front of the hotel, and although traffic sounds weren't bad, there is a railroad track and a trolley track right in front of the hotel. The clanging of the trolley did cease in the late evening, but the squeal of train brakes never did. The walls are so thin that I heard every word of the cell phone conversation next door to me and thought they were talking in the hall outside my room.

But the showers .... ah, the showers almost totally made up for it. Blissful. The bathroom was spacious, the entire space was impeccably clean, the lounge was gorgeous and had lots of games the kids could play, and the restaurant, though frightfully expensive, was quite delicious (although SO slow!!!).

When we returned for our second stay, we had a bayview room, which was stunning, with two queens. Again, the rooms aren't too spacious, but they are more than adequate unless you need two rollaways (which, thankfully, we didn't this time around). The fireplaces are a nice touch, as are the "bears" they have for footrests. It is MUCH quieter on the bayside with the sole exception of being right next door to the Victoria Clipper -- if you are on street side, you are kept awake all night long, but on the bayside, you can sleep until 5:45 a.m., when the first of several Victoria Clippers leaves dock with a loud horn blast.

We did not experience much convenience with the courtesy van. The trolley got us to a Mariners game with ease, but you are a fair distance (walking) from anything else, including Pikes Place Market, though our kids were able to handle it. There are a few places to eat within a few blocks walk, as well, so you aren't held hostage to their good but pricey restaurant.

Would I stay here again? Truthfully, if I got a good deal and was taking the Victoria Clipper again, I might, otherwise, there are many other hotels in Seattle that offer a MUCH better value for the price and are not nearly so LOUD.

m spoiled now...

from A TripAdvisor Member
A client flew us out to Seattle and put us up at the Edgewater. WOW! Bring some sturdy walking shoes, because it is within walking distance of the Market and so on, but only if you like walking. I was wearing cheapo Keds knockoffs, and ended up with gigantic blisters on my heels.

The staff was simply fabulous. When my husband went down to the front desk to ask for bandages for my poor feet, they gave him extra supplies and told us to keep what was left for the rest of our stay. They gave us directions to the mall to get backless shoes. When we checked out the next morning, the front desk clerk asked me how my feet were! This sort of personal service is what differentiates a classy hotel from a less-classy hotel.

The food in the restaurant is expensive, but is WONDERFUL. The bartender chatted with me about local history, attractions, and Seattle culture in general. One of the bell hops and I struck up a conversation, and he was smiling and calling me by name for the rest of our stay. Everyone who worked at the hotel was just lovely.

The courtesy van saved my poor feet for the rest of our stay. I programmed the hotel's number into my cell phone, and simply called them about 20 minutes before I was ready to be picked up, told them where I was, and they fetched me back to the hotel! What a luxury!

I found all of the people of Seattle to be warm and friendly. I would go back in a heartbeat! I hope that if we return, we'll be able to stay in the Edgewater again.

Overpriced and Underdelivered

from marissa2c
Don't bother staying here. As a preface, I will admit that I have stayed in many 5 star hotels and am quite used to superior service. However, this hotel is lacking in service and is definitely overpriced. I paid $200 for a non-view room. An ocean view room would have costed an addl $75. I selected this hotel b/c it was walking distance to our cruise departure pier. Next time I'll stay further away and take a taxi.

The rooms are small to average - only Manhattan rooms are smaller. The walls are thin - you can hear conversations from other people as well as noise from the street and other people taking showers. The beds are uncomfortable - I woke up with quite a lower backache.

They closed the restaurant at 930am on sunday morning with no advance notice. I couldn't preorder breakfast that I wanted the night before. Could only preorder off of their limited door hanger menu.

Top Local Tips for Seattle

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