SpringHill Suites Seattle Downtown Hotel
Reviews - SpringHill Suites Seattle Downtown Hotel
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Historical Traveller Reviews of SpringHill Suites Seattle Downtown Hotel
Well Pleasedfrom travellator
First off, the room itself is great. It was clean and spacious, which is good considering we were three adults in the room. There is a bit of noise to be heard from the highway at night, and while i'm not used to the sounds of passing cars when I sleep, I had no problem sleeping with this. I felt the water pressure in the showerhead is softer than what i'm used to, but again, it's not a big deal.
The lobby is going through a bit of renovations, but is still a nice area. The buffet breakfast is great. Lots of different things to choose from and they even provide little bags or to-go packaging if you want to take any foods upstairs with you.
All the staff we encountered were very warm and friendly, and we were always greeted whenever we saw someone.
As for location, the hotel is not exactly in the heart of downtown, but it's easily accessible. It is a 20min straight-line walk to Pike Place Market (with a gentle up and down slope), and shorter if you're just hitting the shops. Of course, the hotel offers a free shuttle that leaves every hour to a few stops within the city and you make arrangements beforehand. So my big worry about the hotel's location was really not a big deal at all.
I would have no problems choosing to stay here again in the future.
One of the best hotel stays everfrom A TripAdvisor Member
The room was better then I expected, it was fairly large (king suite), certainly enough to accomidate 2 people. The staff was super friendly, even if you're just riding down the elevator together, they would ask how the day was doing .. what we plan on doing.. etc. The breakfast is amazing, by far the best free breakfast at any hotel that I've been to. The location is great, just 3 blocks from the bus station and the onramp to the highway is right in front.
The $14 for valet kinda sucks, but it was included in our package and the valets are all good guys. There was a mix up with the keys and they apologized half a dozen times and you could tell they they felt really bad about the situation.
People need to be realistic when it comes to lodging.. you're IN A HOTEL! Yes, there might be a hair or two in the room, and you might be able to hear slight hum of the highway (just ask for a room on the higher floors, we stayed on the 9th and it was pretty quiet)... and small things could go wrong, but just take it easy and let the staff take care of it. Unless you're paying a large amount of money ($200+/night), everything will not be perfect.
For the quality, location, service and price.. springhill is hands down my top pick.
Very Nice Stayfrom A TripAdvisor Member
The breakfast is buffet and is comparable to others. The valet parking was not really an issue. We didn't have to wait over a minute or two. If you want you can call down, they will have it ready. We will stay here again.
Worst Experience at a Marriott Hotel Everfrom A TripAdvisor Member
The front desk staff were rude, made promises that were never met, and couldn't even get our room ready when promised. We arrived at 2:45 for a room that they said would be ready at 3:00. We were told the room would be ready in about 30 minutes. So we left our luggage, tagged with our names, in their storage room and went to a late lunch. When we returned at 4:30 our room was still not ready. After much rushing around the obviously harried desk clerk (he let us know that he was harried, not very professional) gave us a room key and told us they would have our luggage brought up. This did not arrive and I finally went down and collected our luggage so we could get the little one taken care of. The front desk clerks who were standing around watching me while I collected all of our luggage (12 pieces), kept stating that "this is not a full service hotel so we are not responsible for your luggage". I was told that they would bring up the luggage and I was grateful they were going to, I did not ask for this service, but when I was told they would take care of it I accepted. Unfortunately they again did not follow through with their promise. And they were right, this was not a "Full Service" hotel, in fact this was not even a "Partial Service" hotel.
Some of the rooms lighting did not work when we arrived and even though they knew 4 women and one child would be staying they only gave us three towels and washcloths. They never fixed the burned out light bulbs and even after I requested more towels and pillows and blankets they never arrived. There was no extra bedding for the sofa bed, so we were forced to scavenge bedding off the other beds so that all of us could have covers for the night.
The experience became worse when the second day of our stay the Valet, More Than Once, could not locate our vehicle. The first time we had to describe the car since I guess they forgot where they put it and couldn't match the valet slips with the key slip. The second time we had to identify the key twice (even though the numbers on the slips matched) before they located the car. This of course made us very late for our dinner reservations. When we checked out they didn't have to bring our car since my youngest daughter got fed up and stayed at her home and came back to pick us up. The valets did try to apologize and stated that they had reorganised the way they stored the keys so they wouldn't "misplace" (read lose) a car again. Hopefully they did and succeeded.
The front desk merely made excuses for their incompetance. When I called down each day for more towels and pillows they said the hotel was full up and they would TRY to get them to us. The requested items never arrived. When we asked to speak with the manager, we were told he wasn't working at that time and would return our call when he was on duty. This never happened. The manager did try to excuse his not returning the call by saying "with the Hotel at full capacity, I just didn't have time", this only as we were checking out.
All in all, the hotel was below standard, mostly in service but also in the comparison between the actually hotel and the enhanced photos on the internet. I personally found that it was too far away from any of the attractions of Seattle to walk as stated in the description, too close to Highway 5 to be peaceful, too little real service (just the bare minimum), too pricey for the level of care and service we received. I have always enjoyed my stays at Marriott styled Hotels, but I am sorely disappointed in this one.
If you are working on a budget there are still less expensive hotels closer to attractions and better able to serve their customers then this one.
Good valuefrom MissionBeachBums
The pool is tiny, but there is a hot tub which was all clean and a good facility to relax a bit.
Overall good value for your dollar, if you're looking for a cheaper yet comfortable stay.
Very Happy!from LyndaMN
A good valuefrom A TripAdvisor Member
3rd Time is a charm.from victoriabcguy
Dear god! HIGH CARB BUFFETS!!!!!from hoser9
Top Local Tips for Seattle
Getting to the downtown cheaply Cheap way to travel from the airport to downtown and back is the Metro Route 180. Costs is only $1.25 to $2.00 depending on time of day. More info is available here: http://transit.metrokc.gov/tops/bus/flymetro.html
Experience Music Project and Sci-Fi Museum One of the best bargains in Seattle! For $15 you get admission to both museums. The Experience Music Project is great for all ages. Current exhibits are Jimi Hendrix and Disney Movies and Music. Both were great. Most things in the museum are very hands on - you can play several different instruments or record your own CD! There is a room where you can listen to many different music artists tell their stories and experiences. They also have a decent restaurant. The Sci-Fi musuem is a must for all you Sci-Fi buffs. I'm not into Science Fiction at all, but I thoroughly enjoyed walking through.
10-15 minute fwalk rom dowtown If you're in the diowntown area and would like to walk to hotel, tgo on 5th St. (walk towards Pine, away from Pike Street)... right on Stewart,.... takes you straight to Yale, where hotel is...
Other names for SpringHill Suites Seattle Downtown Hotel
- springhill suites seattle
- seattle springhill suites
- Address: 1800 Yale Ave - Seattle - Washington - 98101 - United States
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