SpringHill Suites Seattle Downtown Hotel

, Seattle, United States
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SpringHill Suites Seattle Downtown Hotel

3 star

Rooms: 234

1800 Yale Ave - Seattle - Washington - 98101 - United States Hotel Website | | 206 254 0500
218 Traveller

Reviews - SpringHill Suites Seattle Downtown Hotel

Historical Traveller Reviews of SpringHill Suites Seattle Downtown Hotel

Well Pleased

from travellator
Stayed here for 2 nights prior to going on a cruise. Based on the reviews, I knew that the hotel itself was pretty good, but I wasn't sure to expect in terms of its location.

First off, the room itself is great. It was clean and spacious, which is good considering we were three adults in the room. There is a bit of noise to be heard from the highway at night, and while i'm not used to the sounds of passing cars when I sleep, I had no problem sleeping with this. I felt the water pressure in the showerhead is softer than what i'm used to, but again, it's not a big deal.

The lobby is going through a bit of renovations, but is still a nice area. The buffet breakfast is great. Lots of different things to choose from and they even provide little bags or to-go packaging if you want to take any foods upstairs with you.

All the staff we encountered were very warm and friendly, and we were always greeted whenever we saw someone.

As for location, the hotel is not exactly in the heart of downtown, but it's easily accessible. It is a 20min straight-line walk to Pike Place Market (with a gentle up and down slope), and shorter if you're just hitting the shops. Of course, the hotel offers a free shuttle that leaves every hour to a few stops within the city and you make arrangements beforehand. So my big worry about the hotel's location was really not a big deal at all.

I would have no problems choosing to stay here again in the future.

One of the best hotel stays ever

from A TripAdvisor Member
I would suggest staying at the SpringHill to anyone wanting to visit seattle.

The room was better then I expected, it was fairly large (king suite), certainly enough to accomidate 2 people. The staff was super friendly, even if you're just riding down the elevator together, they would ask how the day was doing .. what we plan on doing.. etc. The breakfast is amazing, by far the best free breakfast at any hotel that I've been to. The location is great, just 3 blocks from the bus station and the onramp to the highway is right in front.

The $14 for valet kinda sucks, but it was included in our package and the valets are all good guys. There was a mix up with the keys and they apologized half a dozen times and you could tell they they felt really bad about the situation.

People need to be realistic when it comes to lodging.. you're IN A HOTEL! Yes, there might be a hair or two in the room, and you might be able to hear slight hum of the highway (just ask for a room on the higher floors, we stayed on the 9th and it was pretty quiet)... and small things could go wrong, but just take it easy and let the staff take care of it. Unless you're paying a large amount of money ($200+/night), everything will not be perfect.

For the quality, location, service and price.. springhill is hands down my top pick.

Very Nice Stay

from A TripAdvisor Member
My wife and I spent the past weekend here and found it to be a nice place to stay. We walked to the market one day. It is about a ten block walk and it is up and down hills. If you really aren't used to walking, I wouldn't advise it. We liked the room and the service was good. The drinks at happy hour in the bistro are very good with no lacking of alchohol content.
The breakfast is buffet and is comparable to others. The valet parking was not really an issue. We didn't have to wait over a minute or two. If you want you can call down, they will have it ready. We will stay here again.

Worst Experience at a Marriott Hotel Ever

from A TripAdvisor Member
My sister, daughter and I went to Seattle to visit my younger daughter whose Husband is in Iraq. We invited my daughter and her small child to stay with us at the "Suite" based on the photos accompanying the reviews on expedia. Big mistake, the rooms are small and not very well appointed. The suite must refer to the small dividing wall between the "sofa bed" and the 'bedroom". There was no privacy and no way to block off the "bedroom" area so the little one could sleep which you wouldn't expect from the description.

The front desk staff were rude, made promises that were never met, and couldn't even get our room ready when promised. We arrived at 2:45 for a room that they said would be ready at 3:00. We were told the room would be ready in about 30 minutes. So we left our luggage, tagged with our names, in their storage room and went to a late lunch. When we returned at 4:30 our room was still not ready. After much rushing around the obviously harried desk clerk (he let us know that he was harried, not very professional) gave us a room key and told us they would have our luggage brought up. This did not arrive and I finally went down and collected our luggage so we could get the little one taken care of. The front desk clerks who were standing around watching me while I collected all of our luggage (12 pieces), kept stating that "this is not a full service hotel so we are not responsible for your luggage". I was told that they would bring up the luggage and I was grateful they were going to, I did not ask for this service, but when I was told they would take care of it I accepted. Unfortunately they again did not follow through with their promise. And they were right, this was not a "Full Service" hotel, in fact this was not even a "Partial Service" hotel.

Some of the rooms lighting did not work when we arrived and even though they knew 4 women and one child would be staying they only gave us three towels and washcloths. They never fixed the burned out light bulbs and even after I requested more towels and pillows and blankets they never arrived. There was no extra bedding for the sofa bed, so we were forced to scavenge bedding off the other beds so that all of us could have covers for the night.

The experience became worse when the second day of our stay the Valet, More Than Once, could not locate our vehicle. The first time we had to describe the car since I guess they forgot where they put it and couldn't match the valet slips with the key slip. The second time we had to identify the key twice (even though the numbers on the slips matched) before they located the car. This of course made us very late for our dinner reservations. When we checked out they didn't have to bring our car since my youngest daughter got fed up and stayed at her home and came back to pick us up. The valets did try to apologize and stated that they had reorganised the way they stored the keys so they wouldn't "misplace" (read lose) a car again. Hopefully they did and succeeded.

The front desk merely made excuses for their incompetance. When I called down each day for more towels and pillows they said the hotel was full up and they would TRY to get them to us. The requested items never arrived. When we asked to speak with the manager, we were told he wasn't working at that time and would return our call when he was on duty. This never happened. The manager did try to excuse his not returning the call by saying "with the Hotel at full capacity, I just didn't have time", this only as we were checking out.

All in all, the hotel was below standard, mostly in service but also in the comparison between the actually hotel and the enhanced photos on the internet. I personally found that it was too far away from any of the attractions of Seattle to walk as stated in the description, too close to Highway 5 to be peaceful, too little real service (just the bare minimum), too pricey for the level of care and service we received. I have always enjoyed my stays at Marriott styled Hotels, but I am sorely disappointed in this one.

If you are working on a budget there are still less expensive hotels closer to attractions and better able to serve their customers then this one.


from 12bnbelize
We stayed here for 3 nights. They gave us an early check-in and a late check-out without any hassles or extra charges. The breakfast was above average (what can you expect for free), except for the egg patties, yuk. They also have takeout boxes so the kids had snacks for later that we put in the refrigerator. No hassle there either. There was a newspaper outside my door each morning. Even though I heard them discussing they were at full capacity one night I never was bothered by slamming doors or noise from other rooms. The freeway traffic wasn't loud even though we were on that side. With binoculars you can check out Lake Union and the REI climbing wall. There were a few problems with no hot water and dirt in the water after that due to a broken water main. The next night all 3 elevators went out while we were at the pool (very small, cold pool). The kids had to go outside to the stairwell, wet and cold, to climb up to the eighth floor. The windows have a low sill you can sit on and the window glass is probably perfectly safe but it seemed a bit flimsy to me so I was not happy to have the kids (acting like kids do in hotel rooms) anywhere near it. My sister's toilet in her room wouldn't flush, but they were quick to fix that. They did enjoy the two TV's which also made it possible for me to watch something after they went to sleep, a rarity in most hotels. The small van shuttle (reservations needed) only leaves on the hour to a few set spots, but was prompt, though cramped when full (kids on laps so no buckling in which we didn't like). All the staff were very polite and helpful. There is no bellman, but the luggage carts are directly across from the elevator and were easy enough go get on my own. The valet guys helped load the car. I never did figure out where the self park was so the valets made a fortune off our frequent trips out. Overall I would probably stay here again, but if I wanted a view and to swim I would look elsewhere.

Good value

from MissionBeachBums
The hotel lived upto expectations. It's not in the heart of downtown, but close enough on a fair weather day to walk to the shops, Pike's Market, or even the piers and Seattle Center. Keep in mind buses are free downtown Seattle so that works too. The room/suite was clean, big. Parking is $14/night, which is not too bad for Seattle, considering you get the in/out priviledges. It's valet parking, which I personally wouldn't pay an extra cent for, but here you don't have a choice.

The pool is tiny, but there is a hot tub which was all clean and a good facility to relax a bit.

Overall good value for your dollar, if you're looking for a cheaper yet comfortable stay.

Very Happy!

from LyndaMN
We stayed at this hotel in June of 2004 and only paid $39 a night through Priceline. The free breakfasts were wonderful, our room was big and comfortable. We had absolutely no complaints and would stay there again . . . and again . . . and again.

A good value

from A TripAdvisor Member
A friend & I stayed here for 2 nights. The hotel is off the beaten path a little (it's east of Belltown, but kind of in nowhere land, with a Starbucks and Subway and 24 hr Fitness across the street but little else unless you count a corned beef factory as a must see!) but is modern, clean and quiet (it overlooks the freeway but is soundproofed nicely). The rooms are small suites but unfortunately there is no door between the sleeping area and living room so it's really like one bigger than average hotel room. Still, you get a fridge, sink, microwave and coffeemaker, which is a real plus. The staff is great, and the free breakfast buffet has more than the usual fare. My only real complaint is the valet parking. It's $14/day with unlimited in/out, but service is slow at any hour. I would prefer to get my own car and save time but that's not an option here, so you end up waiting and waiting for someone to finally pull your car around. All in all, a fine hotel for the money (it's offered on Priceline as a 2 star hotel--I'd give it 3 stars) but if you're not into Priceline check out the hotel's website for the best prices--we paid $69/night, which is hard to beat at orbitz, expedia, etc.

3rd Time is a charm.

from victoriabcguy
I reviewed this place once before (about a year or so ago). I stayed for 3 nites in mid September. The place hasn't changed since I last reviewed it, other than it seemed a LOT busier. A large wedding party (and/or their guests) were staying in the hotel. Was nice having a free Sunday paper (lots of hotels don't offer weekend papers!). Free Seattle's Best in the lobby. I am usually not the type to get up before noon, so I can't vouch for the quality or lack thereof when it comes to the breakfast. The deli is still located a block or so away to load up on cold beer, etc. (It's also the closest place with an ATM). There is a new pub/bar just down the steet on the corner that looked half decent -- though I didn't visit it personally. Parking was a bit chaotic, but I just paid the fee and walked/taxi'd around town - which is what I normally do. Was misled (again!) by the front desk staff about what constituted a free local call. They claimed that any call which went through by local dialing was "free" but clearly some of the prefixes were considered "long distance" -- I got the charges taken off but the staff should be a bit more careful. The one front desk guy I had when I arrived and checked in was a space case (black guy in his 30s) --he was more interested in gazing at one of the dressed up wedding reception guests than checking me in. The supervisor promptly checked me in herself and I could tell she was less than happy with his attitude. I'll definitely stay here again. Note: If you want a place thats really close to Pike Place, Seattle Center etc-- then this is probably NOT your best choice.

Dear god! HIGH CARB BUFFETS!!!!!

from hoser9
This was a great hotel. Staff are helpful as long as you're not a complete snob (ie; from Victoria, want to be pamperred like you're at a W hotel, etc). Rooms were clean, well decoraded, and the mini-fridge was great to have. Buffet was good even though it, um, was not, "Atkins Friendly" (I'm a nutritionist, don't get me started on that diet ;) Housekeeping staff were friendly and attentive, and best of all, it's close to Qwest and Safeco Stadium. You'd be a fool to take a Cab from this hotel to the stadiums, simply jump on a Pierce Transit bus. Unless you're easily spooked by, *gasp* the homeless and racial minorities, it's a great way to actually see SEA and to get from place to place. Have fun!

Top Local Tips for Seattle

Getting to the downtown cheaply Cheap way to travel from the airport to downtown and back is the Metro Route 180. Costs is only $1.25 to $2.00 depending on time of day. More info is available here: http://transit.metrokc.gov/tops/bus/flymetro.html

Experience Music Project and Sci-Fi Museum One of the best bargains in Seattle! For $15 you get admission to both museums. The Experience Music Project is great for all ages. Current exhibits are Jimi Hendrix and Disney Movies and Music. Both were great. Most things in the museum are very hands on - you can play several different instruments or record your own CD! There is a room where you can listen to many different music artists tell their stories and experiences. They also have a decent restaurant. The Sci-Fi musuem is a must for all you Sci-Fi buffs. I'm not into Science Fiction at all, but I thoroughly enjoyed walking through.

10-15 minute fwalk rom dowtown If you're in the diowntown area and would like to walk to hotel, tgo on 5th St. (walk towards Pine, away from Pike Street)... right on Stewart,.... takes you straight to Yale, where hotel is...


Other names for SpringHill Suites Seattle Downtown Hotel

  • springhill suites seattle
  • seattle springhill suites
  • Address: 1800 Yale Ave - Seattle - Washington - 98101 - United States
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