In early 2009 I booked 6 rooms with the Ramada Inn Suites at 16720 International Drive. Then as our friends gave me credit card numbers, I re-booked the reservations under their names and credit card numbers. I still believe that I cancelled the original 6 reservations, but can find no proof of that now. On 6/19 the 12 of us arrived at the hotel and checked into 6 rooms for 2 nights. The desk clerk said, "are these other 6 reservations your's?" I told her that it did appear to be my 6 original reservations, but that I was sure I had cancelled them on the internet. She said that I would need to speak to Manager Stephanie Green the next morning to work out the problem. Manager Green said that I would have to pay for the 6 "no show reservations". I reminded her that we were using a total of 14 nights and that surely she could forego the "no show" revenue on the double bookings. She insisted on billing me on 6/22 for the 1st night of the 6 duplicate reservations. We spent about $1,500 total for the 14 nights that we did stay. Two of the couples had reservations to stay again 6/28 and they did go use those reservations. My advice is that you find a different hotel to book when you are at SeaTac Airport. If Manager Green is this greedy I doubt you want to get involved with her hotel.

On April 26th I stayed at the Ramada Inn at Seatac, I payed online previously. When I checked in I was asked for my credit card, and gave them the card, I was informed at the time it would only be held for phone charges in the event there were any. When I checked in I was not given any type of confirmation from them, even when I asked about that. On the 27th I checked out and everything seemed to be fine. However within the following week I noticed a charge of 304.00 on my credit card, charged on the 27th of April, which meant that it was charged on the 26th here in the US. I was furious and spoke to my husband about the situation. He inquire to Ramada Inn at Seatac and spoke to a Stephanie(who ironically has the same phone voice as the infamous Stephanie Green), who said she had no power to do anything about it and that he needed to call the following date and speak to Amy. He called and spoke to Amy the following day as informed, while speaking with Amy, she informed him that the charges accrued from another room and that somehow the credit cards had gotten mixed up. She also stated that it was odd, because somebody would have to gone behind the counter and charged the card. He was then told they would have to do a complete investigation, checking there film and questioning the people who were working. She also informed him that Stephanie Green, the general manager, would be contacting us Monday morning and that the charges would be reversed within 72 hours and that we should see the reversal by the following Tuesday. To date, I have seen no reversals on my credit card nor a phone call from the General manager, Stephanie Green. To make matters worse, my husband called this past Monday, 5/18/2009 and spoke with the General manager, Stephanie Green, who informed him, that Amy had indeed reversed the charge and that he would need to call back the following day and speak with her. When he asked her for a confirmation number of the reverse she said there was none and that she had no access to the file. Odd considering the General manager is the superior to Amy, information obtained from an anonymous employee. I have decided to inform the authorities as this is credit card fraud and hopefully informing the rest of you that this type of behavior in business has no place in the US nor anywhere else.It may do good for Ramada Corporate to strip Stephanie Green of using their good name to front such an un-America, distasteful so called hospitality service.

I have never written a review for a hotel, but my recent experience at the Ramada Seatac hotel was so HORRENDOUS that I was compelled to warn everyone I can about how TERRIBLE the hotel and its staff are. A few weeks ago, on Thanksgiving weekend, we had a reservation at this hotel for 1 nights stay and 17 days of parking while we went on a family holiday. We arrived to the hotel at 10:30pm after a 7 hour drive(bad traffic) from our home in Vancouver, Canada. We had our 3 very young children with us, two of whom had just developed food poisoning along the way. Needless to say we were all exhausted and at our wits end by the time we arrived. When we pulled into the hotel arrival area, the sign out front said “Lot Full”. I asked the 2 men on duty where our car would be parked if the lot was full and they said that they couldn’t help me because they had no room left. Confident that the hotel would have kept a space aside for us because we had our reservation, I went into the lobby to talk to the front desk. I assumed that it would all get sorted out by the front desk clerk. I was sorely mistaken! This was made very clear from the minute I walked up to that desk and started speaking to the girl there. She was the RUDEST, MOST UNPROFESSIONAL, FLIPPANT and unhelpful service person I have ever come across. Her attitude was OFFENSIVE from the minute I arrived. I presented her with my email confirmation stating that we had a 1 nights stay and 17 days of parking, and asked where our car would be parked if their lot was full. Her response was that they don’t offer parking anymore so parking “wasn’t her problem”. The hotel had contracted out their parking at the beginning of that month- AFTER my travel agent had already made my reservation. (My travel agent checked into all this after the fact and was told that although they had contracted out the parking, all pre-existing reservations with parking should have obviously been honoured! ) When I showed the desk clerk my confirmation/contract that stated very clearly that I had booked the room AND parking and that now i was being told by the guys outside that they had no parking.....she shrugged and reiterated that it WASN'T HER PROBLEM. No matter what I said to her and no matter how much proof I had that the Ramada hotel had a CONTRACTUAL OBLIGATION TO US to honour our reservation, it was very clear that she didn’t care and wasn’t going to honour it. I felt desperate, extremely frustrated, distressed after our long drive with sick kids and completely at a loss. It was very late at night, we had 3 sick and tired kids in the car who wanted nothing more than to be “there”, many of the lots in the area were full (as their signs said), we didn’t know the city and feared that a lot of the hotels would be booked up because it was a holiday weekend. Our flight was due to leave early the next morning and here we were in a strange city with NO WHERE TO SLEEP AND PARK our car while we went on vacation. I felt so utterly and completely desperate and became very angry with this girl who so obviously could have cared less about her contractual obligations and our resulting dilemma. I almost got the sense that the girl found some sort of sick amusement in our predicament and her ability to hold all power over our situation. She told me that I could either to accept the room without parking, or to call her Manager on Monday. Neither of those were really options- we had to make a flight the next morning and needed somewhere to leave our car while we were away (as we had arranged)- and we would be long gone by Monday so little good talking to her manager would be by that point. I got so frustrated that I threw the business card that she handed me with her Managers number on it back at her. In the end, I left the hotel in completely shaken, DISTRAUGHT, in tears, unsure about what we were going to do and terrified that our whole trip was in limbo. As it turned out, after driving around and checking with other hotels, we did in fact manage to find a hotel and parking (AT MUCH GREATER COST than we had intended or would have had to pay if we had booked with any other hotel in the area in advance.) Although I had intended to pursue our completely unjust treatment when I returned from holiday, over the course of the holiday I decided that it just wasn’t worth my time and emotional energy. You can imagine my shock when I arrived home to find that we had been CHARGED ANYWAYS by the RAMADA!!!!!!! That precipitated an immediate call to Stephanie Green, manager of the hotel. She further solidified my impression of the staff there as being COMPLETELY INCOMPETENT. She essentially said that because in my complete frustration and despair I used one swear word, threw her business card down and got so frustrated with her clerk (as I believe anyone in my position would have done), and I didn’t cancel the reservation as per their cancellation policies ( I didn’t arrive there wanting to CANCEL- I WANTED A ROOM AS PER MY BOOKING!!!!! ), that we would be charged for the room. After a very lengthy discussion she brought the charge down to a random $30 ($50 canadian). I FIND EVEN THIS AMOUNT TO BE COMPLETELY UNACCEPTABLE. I find nothing less than a complete reversal of the charges in light of the fact that they did not honour their contractual obligations to be acceptable. In short, I have been left with no option but to SPREAD THE WORD AS FAR AND WIDE AS POSSIBLE- on trip advisor websites, blogs, word of mouth, friends in the travel and travel writing industry and through any other means possible about the unbelievably terrible service and ATROCIOUS behaviour of the staff at this Ramada hotel so that no one else ends up suffering the same injustice as us. My faith in the Ramada chain has been broken and I will never again stay in one and will encourage anyone I know to do the same. Had Stephanie Green apologized for our inconvenience and issued us our rightful refund, I would not have felt compelled to broadcast this message as far and wide as possible, but unfortunately this did not happen. Be forewarned, if you book here, you may find yourself in a complete bind as we did. This was the most awful hotel experience we have EVER HAD!!! (Having now gone on to these trip review websites, I realize that THIS IS A CHRONIC PROBLEM with this Ramada hotel and with the Manager Stephanie Green and her crew of terrible staff- I encourage you to read about this hotel carefully if you are considering it as an option).

We were surprised that they had some smoking rooms on the same floor as non-smoking. It appeared the staff was smoking while cleaning a room. Our room, even though it was non-smoking, smelled like it had been previously a smoking room. In other words, the room did not smell good and the hallways smelled smokey. Also, the sound from another TV in another room kept me awake until they turned it off later that night. The access is lousy and since it was snowing, the uphill grade was almost impossible.

For a full service hotel at a mid-level price, this place can't be beat. Good food, friendly and knowledgeable staff, 24 hour shuttle, and very clean newly remodeled room. Will stay next time for sure.

I've stayed at this hotel 3 times now. I've only used this hotel for one night stays before an early flight out and it's always clean with a 24 hour shuttle. No problems.

I booked this hotel through hotels.com and when I arrived our PREPAID 2 bed room room was not available. According to them bedding is not guaranteed. The manager was rude and treated us like some kind of lowlife because we booked through hotels.com. He looked through us as we talked to him and was extreemly rude. The room was not up to standard. The remote for the tv did not work nor did 2 of the lamps. No breakfast was offered except at the chinese restaurant in the hotel lobby. This was terrible, expensive, and sat in our guts for the remainder of the day. The shuttle service to and from the airport was slow. We waited nearly 1/2 hr before it arrived. In the meantime we watched other hotel services go round 4 or 5 times. Be very careful if you choose this hotel. We are used to much better service and not being unreasonable people we re not used to be treated in this manner. BEWARE.