MarQueen Hotel

, Seattle, United States
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MarQueen Hotel

, Seattle
3 star

Rooms: 56

600 Queen Anne Avenue North - Seattle - Washington - 98109 - United States Hotel Website | | 206 282 7407
219 Traveller

Reviews - MarQueen Hotel

1/10
Plumbing not acceptable
Submitted by: Randy & Karen in 02/07/05
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Special Interest/Event
First night toilet plugged, and toilet had water coming out of the sides next morning. Moved to another room @ 6:45 am. The shower head for the next 3 mornings was either scalding hot, or ice cold, and tempartures changed every 1-2,minutes or less. Their reply was plumbing old, & a very busy time. We had to bend down & use the tap for the bathtub, with a glass to rinse the soap off by body. The last day was Wed @ 10:00 am and all we got was SORRY!! Listed as 'one of the TOP 100 of the WORLD.' How could they rank that, with poor plumbing. Also we were never compensated at all. Never stay there again!!!

Historical Traveller Reviews of MarQueen Hotel

Charming if you like old buildings...great location though.

from A TripAdvisor Member
Our review of the Marqueen Hotel.....Well let's see. It sounded great online. Plush robes, Valet Parking, etc. Overall, we weren't that impressed.

1.) No elevator. When you have been walking all day, the last thing you want is to walk up 5 flights of stairs. We lived.

2.) Hard bed!!!!!!!!!!!!!!! Woke up everyday with a sore back.

3.) The plumbing is a bit shady, but it is an old building. My shower went from Hot, to tepid, to cold, back to hot then to freezing before my shampoo was rinsed out.

4.) Valet parking was overpriced. $15 per night, and our car never left their parking facility. We walked everywhere. What did I pay for?

5.) The staff was friendly. We didn't get the snobbiness that others mention. We too did book online.

6.) Location is great. Walking distance to Space Needle, etc. Our favorite restaurant The Melting Pot is right next door.

We will try a new place to stay next time. This was our 3rd time spending time in Seattle and we have not found the perfect hotel yet.

Overall, nice but has a few negatives

from A TripAdvisor Member
We stayed at the Marqueen in October, 2004 after booking online. Overall, it was a good experience. The negatives were: snooty desk clerk at check-in (I had the definite impression that since we booked online, he thought we were second class citizens), room not being ready at 3:00 check-in time, and a noisy room (quite a bit of traffic noise). The positives were: pleasant and helpful staff other than our first check-in person, great location, and we were given a large suite with a little kitchen which was really nice. The hotel has alot of character and if you check around online, you can get a good price.

MarQueen great for babies

from lsbwinter
We stayed at the MarQueen for several days in August 2004. With a crawling baby, we were nervous about staying in a big city hotel. The MarQueen was perfect for us. The room was spacious enough to allow for the baby to sleep in one room while we talked in another. Our room had its own kitchen -- everything but a stove -- so we could feed the baby easily. Three grocery stores, a pharmacy, and a health clinic are all close-by, as is the Children's Museum, and great restaurants that have carry-out or are okay with kids. Staff were great, recommending family-friendly places and helping get the stroller in and out (the one downside is the lack of an elevator, but you can leave the stroller in a space in the lobby without problem). Having read some very critical reviews of the hotel, I was worried, but we had a great time. We would stay at the MarQueen again -- great location, friendly people, a home away from home.

Great Value

from A TripAdvisor Member
We stayed at the Marqueen for a few days and was pleasantly surprised by its value and service. Our room was spacious with a sitting area and an eat-in kitchen. Yes, the plumbing could be better, but it is an old building. It was so quiet (We had the room not facing the bar, obviously), I wondered whether there were any other guests on our floor. Finally, the staff was very friendly and provided excellent directions. I would definitely stay there again if I were to go back to Seattle.

Worst Service Ever!!! Gouging Rip Off!!!

from A TripAdvisor Member
We had a number of problems with our room and the way management handled our issues was worse - actually the worst we have ever seen.
First, our mattress pad and mattress were very wet - we didn't notice this until going to bed, though called the front desk and were offered to have someone come up and change the sheets. It was already late and changing the sheets wouldn't help with the wet mattress and pad. We piled down all the towels and robes and tried to sleep. But then......

Our room faced Queen Street, and was right across from a very loud bar. As closing time approached, the party and fights poured out onto the street. The noise lasted for hours and included people smashing bottles, loud swearing, car alarms going off, yelling - just a bunch of noise that the closed window and AC system couldn't possibly drown out. This happened both Friday and Saturday nights.

We had an early morning meeting and when we returned after meetings, we asked the staff if someone had taken care of the bed. The person seemed to be the 'floor manager' in the lobby. He said he hadn't heard anything about the wet bed, but we said we'd already told two staff members about the problem. He didn't offer to do anything or give us another room and basically seemed defensive. He blamed us for leaving the 'do not disturb' sign on the door. There was no message for us saying anyone had tried to fix the problem either. After we raised it for the third time, we realized all we'd gotten was grief from them but no one bothered to do a thing. It was as if they knew the bed was wet and should be dry by now.

When we checked out, we learned we'd been charged a 'last minute rate' ABOVE the published maximum rate. We brought that to the attention of the front desk staffer, and he said he couldn't do anything about it - that he had no authority. We asked to speak to someone with some authority, and another person came out from the back office. That person was very defensive about the pricing and we really felt like we were being taken to the cleaners. When we raised the issue of the wet bed that no one had tended to, as well as having the room right across from a noisy bar, we were offered free parking (a $30 value).

We were expected to pay $255 per night, which is $30 higher than the maximum published price, and when they kept saying there was nothing they could or would do, we requested a discount for our troubles - and all we were met with was defensiveness and extreme rudeness.

As a final insult, our car was parked outside in the hotel loading zone - since we were checking out and had just loaded our bags into the car in the proper area. While we spent over 20 minutes dealing with the front desk staff on the problems of pricing, the unresolved wet bed problem, and not being able to sleep being across from the bar, one of the bellman glared at us and then snarled DIRECTLY TO US saying that we were blocking traffic for incoming guests and causing a big traffic jam out on the street.

We were appalled that our issues were blatantly ignored. It truly seemed that this place was in the business of ripping off guests and didn't care about their own reputation. I should add that we have stayed in hotels all over the world and have NEVER seen such rude service.

After spending more than 20 minutes at the front desk, expecting a hefty discount (for their price gouging, the wet bed and the sleepless nights), we got frustrated that no one would do anything and we left our name for the manager to call. Five days later, the manager has not bothered to call us and we have put a call in to her but she hasn't returned our call either.

We would never stay there again and will be certain to tell all of our friends about their poor ethics and lack of customer service. Had the hotel dealt with us in a professional, ethical manner, we would have been more understanding.

Comfortable and friendly

from A TripAdvisor Member
We dropped by chance into the MarQueen Hotel last month and felt very lucky to have picked it. The staff was friendly and professional. The studio-style room is a very good value and is well appointed. The location is very convenient to downtown, but there are so many pleasant restaurants within a few blocks, there's little need to venture outside the neighborhood, except for fun. We will definitely stay there again.

Unequal treatment

from A TripAdvisor Member
A friend and I stayed there about a year or two ago. I would have written a more timely review had I known about this site earlier. The key should have been when we checked in and the person helping us said, "Oh, I see you made your reservations through Priceline....". The rooms actually were very nice and the price I "thought" reasonable.

However, my friend had a problem with his shower, he got scalded because the hot water control did not work. In fact one night he could not turn the hot water off and maintenance had to respond to the room to fix it. He requested another room and was told they did not have any available. He then took bathes so that he at least knew how hot the water was going to be once he filled the tub. However, it turns out the plumbing leaked into the room below. Lo and behold when guests in the room below complained my friend was told he then had to move and they placed him into a magically appearing vacant room.

The first day I arrived I had picked up a brochure and sent it to my parents. They had been looking for a place to stay in Seattle where they could take all the grandchildren and parents for a week or two.
After the above experience I called them and told them to throw the brochure away! I feel had we been full price paying customers my friend would have not been treated so terribly. The manager offered my friend a bottle of wine, however, when my friend tried maintaining contact with the manager he was threaten with being reported for harassment. My friend's greatest disappointment was he was never apologized to, nor given an explanation as to why when he requested to move he couldn't.
Only when another guest complained then he was told he had to move.
It's a nice hotel, I suspect, if you pay full price and there's nothing wrong with your room. Otherwise, their idea of "customer service" can be scary!

Just like the movies!!

from A TripAdvisor Member
My stay at the MarQueen was everything that I was hoping for. This Hotel is absolutely beautiful and is second only to the great staff . I felt like I was in one of those movies where the very wealthy live in the hotels. Please keep in mind that I travel for a living. When I travel I typically stay in modern or recently renovated "cookie cutter" hotels. I was skeptical about staying in a vintage hotel such as this one; however the MarQueen hotel is as classy and beautiful as they come. It is a true treasure and wonderful addition to an already marvelous city.

Great Staff!

from A TripAdvisor Member
As noted by several reviews, the Marqueen is located in a great section of the city. In exchange for chain stores and high-rises, the Queen Anne district is loaded with great restaurants & shops and has a neighborhood feel other parts of the city lack. Request a room that doesn't face the street if you are staying over a weekend. There is a pretty rowdy bar across the street that was quite noisy at 2am... But other than that, the staff was extremely friendly & helpful and the rooms were charming. YES, this is an old building and YES, the plumbing is a little sketchy, but if you are willing to sacrifice the sterility (and bordom) of the chain hotels, you will enjoy the personality of the Marqueen... I would absolutely stay here again!

Perfect for our needs

from A TripAdvisor Member
The Marqueen was a nice change from the typical boxy hotel room. If you like brand new everything this will not be for you, but if you love a sense of history you'll appreciate the Marqueen. On the advise of another Trip Advisor we asked for a room on the back side and were not bothered by noise - in fact we thought maybe we were the only ones there (not the case). Because it was once an apartment, there was a nice, equipped kitchen space. Its proximity to a market, good restaurants, Kerry Park, the Seattle Center and the Monorail made walking a workable option. The staff was very gracious.

Top Local Tips for Seattle

EVERYBODY IS SOOO NICE! From the check out lady, to the panhandler, everyone is ridiculously nice!

Don't do the Space Needle! During day time go to the Obervatory instead - it's in the huge black 76 story office tower downtown - easily the tallest bulding there. The observatory is on the 73 floor and is just about twice as high as the space needle. The entrance fee is only 5.00 compared to the 20 or so at the Needle and the views just as great - panoramic and you sure see far from that high up.

The Bus Very easy to catch.The driver was friendly as were the people on the bus.I am not a big public transportation lady. And it was just fine. The bus was clean as well. I am big on cleaniness!

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