MarQueen Hotel, Seattle
Reviews - MarQueen Hotel
- Age Group: 41 - 50
- From: Canada
- Traveller type: Special Interest/Event
Read 218 additional reviews of MarQueen Hotel at TripAdvisor.
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Historical Traveller Reviews of MarQueen Hotel
Charming if you like old buildings...great location though.from A TripAdvisor Member
1.) No elevator. When you have been walking all day, the last thing you want is to walk up 5 flights of stairs. We lived.
2.) Hard bed!!!!!!!!!!!!!!! Woke up everyday with a sore back.
3.) The plumbing is a bit shady, but it is an old building. My shower went from Hot, to tepid, to cold, back to hot then to freezing before my shampoo was rinsed out.
4.) Valet parking was overpriced. $15 per night, and our car never left their parking facility. We walked everywhere. What did I pay for?
5.) The staff was friendly. We didn't get the snobbiness that others mention. We too did book online.
6.) Location is great. Walking distance to Space Needle, etc. Our favorite restaurant The Melting Pot is right next door.
We will try a new place to stay next time. This was our 3rd time spending time in Seattle and we have not found the perfect hotel yet.
Overall, nice but has a few negativesfrom A TripAdvisor Member
MarQueen great for babiesfrom lsbwinter
Great Valuefrom A TripAdvisor Member
Worst Service Ever!!! Gouging Rip Off!!!from A TripAdvisor Member
First, our mattress pad and mattress were very wet - we didn't notice this until going to bed, though called the front desk and were offered to have someone come up and change the sheets. It was already late and changing the sheets wouldn't help with the wet mattress and pad. We piled down all the towels and robes and tried to sleep. But then......
Our room faced Queen Street, and was right across from a very loud bar. As closing time approached, the party and fights poured out onto the street. The noise lasted for hours and included people smashing bottles, loud swearing, car alarms going off, yelling - just a bunch of noise that the closed window and AC system couldn't possibly drown out. This happened both Friday and Saturday nights.
We had an early morning meeting and when we returned after meetings, we asked the staff if someone had taken care of the bed. The person seemed to be the 'floor manager' in the lobby. He said he hadn't heard anything about the wet bed, but we said we'd already told two staff members about the problem. He didn't offer to do anything or give us another room and basically seemed defensive. He blamed us for leaving the 'do not disturb' sign on the door. There was no message for us saying anyone had tried to fix the problem either. After we raised it for the third time, we realized all we'd gotten was grief from them but no one bothered to do a thing. It was as if they knew the bed was wet and should be dry by now.
When we checked out, we learned we'd been charged a 'last minute rate' ABOVE the published maximum rate. We brought that to the attention of the front desk staffer, and he said he couldn't do anything about it - that he had no authority. We asked to speak to someone with some authority, and another person came out from the back office. That person was very defensive about the pricing and we really felt like we were being taken to the cleaners. When we raised the issue of the wet bed that no one had tended to, as well as having the room right across from a noisy bar, we were offered free parking (a $30 value).
We were expected to pay $255 per night, which is $30 higher than the maximum published price, and when they kept saying there was nothing they could or would do, we requested a discount for our troubles - and all we were met with was defensiveness and extreme rudeness.
As a final insult, our car was parked outside in the hotel loading zone - since we were checking out and had just loaded our bags into the car in the proper area. While we spent over 20 minutes dealing with the front desk staff on the problems of pricing, the unresolved wet bed problem, and not being able to sleep being across from the bar, one of the bellman glared at us and then snarled DIRECTLY TO US saying that we were blocking traffic for incoming guests and causing a big traffic jam out on the street.
We were appalled that our issues were blatantly ignored. It truly seemed that this place was in the business of ripping off guests and didn't care about their own reputation. I should add that we have stayed in hotels all over the world and have NEVER seen such rude service.
After spending more than 20 minutes at the front desk, expecting a hefty discount (for their price gouging, the wet bed and the sleepless nights), we got frustrated that no one would do anything and we left our name for the manager to call. Five days later, the manager has not bothered to call us and we have put a call in to her but she hasn't returned our call either.
We would never stay there again and will be certain to tell all of our friends about their poor ethics and lack of customer service. Had the hotel dealt with us in a professional, ethical manner, we would have been more understanding.
Comfortable and friendlyfrom A TripAdvisor Member
Unequal treatmentfrom A TripAdvisor Member
However, my friend had a problem with his shower, he got scalded because the hot water control did not work. In fact one night he could not turn the hot water off and maintenance had to respond to the room to fix it. He requested another room and was told they did not have any available. He then took bathes so that he at least knew how hot the water was going to be once he filled the tub. However, it turns out the plumbing leaked into the room below. Lo and behold when guests in the room below complained my friend was told he then had to move and they placed him into a magically appearing vacant room.
The first day I arrived I had picked up a brochure and sent it to my parents. They had been looking for a place to stay in Seattle where they could take all the grandchildren and parents for a week or two.
After the above experience I called them and told them to throw the brochure away! I feel had we been full price paying customers my friend would have not been treated so terribly. The manager offered my friend a bottle of wine, however, when my friend tried maintaining contact with the manager he was threaten with being reported for harassment. My friend's greatest disappointment was he was never apologized to, nor given an explanation as to why when he requested to move he couldn't.
Only when another guest complained then he was told he had to move.
It's a nice hotel, I suspect, if you pay full price and there's nothing wrong with your room. Otherwise, their idea of "customer service" can be scary!
Just like the movies!!from A TripAdvisor Member
Great Staff!from A TripAdvisor Member
Perfect for our needsfrom A TripAdvisor Member
Top Local Tips for Seattle
EVERYBODY IS SOOO NICE! From the check out lady, to the panhandler, everyone is ridiculously nice!
Don't do the Space Needle! During day time go to the Obervatory instead - it's in the huge black 76 story office tower downtown - easily the tallest bulding there. The observatory is on the 73 floor and is just about twice as high as the space needle. The entrance fee is only 5.00 compared to the 20 or so at the Needle and the views just as great - panoramic and you sure see far from that high up.
The Bus Very easy to catch.The driver was friendly as were the people on the bus.I am not a big public transportation lady. And it was just fine. The bus was clean as well. I am big on cleaniness!
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