Hilton Seattle Hotel

, Seattle, United States
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Hilton Seattle Hotel

4 star

Rooms: 237

1301 6th Avenue - Seattle - Washington - 98101 - United States Hotel Website | 206-624-0500
209 Traveller

Reviews - Hilton Seattle Hotel

1/10
Worst Experience Ever
Submitted by: Roger in 27/04/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
I'm trying to keep my review within guidelines, because I feel it's important for people to know the kinds of business practices we ran into.

We stayed at the Hilton for two nights, on the second night we were having our wedding reception at the top of the Hilton.

All the booking went smoothly, the room was decent (executive sweet) and not overpriced, since we got a discount for having our reception there.

The problems arrived later during our reception, and here is a short summary of things that happened.

-Elevators were having issues off and on throughout the night.
-Myself and several others from the reception were stuck in the lobby, and couldn't get back up to the reception due to elevators not working, and the key card we were given not working to go back up
-The DJ closing the party early since only a few were at the party (no one could get back up)
-Hilton Staff locking up the room, and not allowing us entrance to gather our belongs, or use the reception room for the additional hour and a half is was booked for by contract
-A Hilton staff member challenging me to a fist fight, telling me to hit him, after I got aggravated and insisted he let us back up.
-Having the head of security apologize for the actions of said staff member.
-Finally getting back to the executive suite at least, to stay the rest of the night.
-Having the police show up, because my wife assaulted the Hilton staff member who tried to fight me, be putting a hand on him and getting between the two of us, even after security had apologized to us.
-After the police left, from hearing our story, an hour later (so long because the elevators were broken again) the night manager and security officer showed up to kick us out, for above mentioned assault, and we should be glad an arrest wasn't made.
-After threatening to get lawyers involved for the breach of contract, being told we can stay.
-Getting a call 15 minutes later from the night manager to apologize to me, and being told that we would work out some sort of discount for our trouble.
-Waking up in the morning finding that we were double charged for the room, and parking for vehicles that were not ours.
-Dealing with people that were at first nice, saying they would work on getting charges reversed and would call us right back.
-Finding out that the Hilton made additional charges not outlined in the contract without consent
-Being told that they're only willing to reverse a small portion of the charges, because the staff there says our story is false.

So in the end, they breached our contract, and refused to credit us back for it. Not sure if we'll take any further action because we're already burned out from the abuse we received.

Historical Traveller Reviews of Hilton Seattle Hotel

Worst Hilton in US

from RobnJack
I am a Hilton Hhonors Diamond VIP and stay over 60 nights a year at hilton properties. I have never been to a Hilton as bad as this one. It took 20 minutes to get an elevator from the parking to the 13th floor lobby. I was given a room on the executive floor, but right above the noisy freeway. The room furniture is from the 70's, dark woods and scratched, small 17 inch TV and the 2 small chairs were worn thin and dirty. The only clean thing in the room was the carpet, it looked newer. The air conditioner didn't work well and the room was hot and stuffy, I had to keep the windows open to get any air at all. I am writing Hilton on Monday to demand my money back, I wanted to tell the girl at check out how bad the hotel was, but I think she knew because she never asked. Do not stay here, if you are a Hilton Hhonors member and want points, try the Hampton Inn a mile away. It's not that great either, but at least you know what you are getting

No one would miss it

from I-heart-Travel
If this hotel were to vanish, no one would miss it. This hotel is far from being a jewel of the Hilton family crown. I found it long-in-the-tooth. My room carpet had a very pronounced grease stain and the temperature was difficult to control. The room was pooly lit. Taking the elevators is a thrill ride in itself: half the time the floor number display in the elevator didn't work, or missed a digit, sometimes the elevator would rocket past my floor only to open its inner doors while still in motion to the next floor making it paticularly worrisome for someone with a small child. The interior elevator doors were scratched with grafitti. The businessman's continental breakfast was never in the same place twice making one play detective each and every morning. Sometimes the breakfast was held in the tiniest of "conference" rooms, sometimes next to the gym.

Internet service in the room was often off-line, yet refunds were never offered - one would have to ask for them specifically.

The parking garage is horrendous - caution do NOT rent a large, long vehicle you'll never make it on the U-turn required on the second floor.

Chances of me staying here again: Zero.

Just okay

from RetroK
This is an old hotel, and it is not near a beach, unlike the information given by Hilton. It is on top of a parking garage and the lobby is on the 11th floor or something. The rooms are really small. The beds are old, the breakfast is okay, but expensive. Hilton rates this a Level 5 hotel, and we had a talk with them about it. They say it is so rated due to the location. I say atmost, this is a Level 3 hotel.

excellent choice

from A TripAdvisor Member
great choice for our stay close to the airport ( right across the street) . The room was lovely, the price was right, booked through hotels. The room was quiet and offered everything. Just be aware that parking is $ 15.00 overnight.

t actually stay here but was displeased with phone service

from smonion
Last month I was calling quite a few Seattle hotels to inquire about a suite for a romantic in town get away with my partner. I specifically was looking for a room with either a sunken bath tub or a jacuzzi bath. Most of the hotel personnel that I spoke with were polite and accomadating. The only really negative response I got was from the Hilton.

When I called I stated my question and then the man I was speaking to listened and asked me to hold. I held for several minutes and then when he came back to the phone he seemed to forget what I wanted to know. I reiterated my request and he kinda laughed at me and said 'Oh yeah, you're the one that wants to know about the bathroom, it has a john, a tub, a sink. Do you neeed to know anything else?' I just couldn't believe this man thought it was professional to call a toilet a 'john' to a customer. How crass. I was not impressed and chose not to stay there as a result.

Pretty much okay

from lscott
We stayed the night before taking Victoria Clipper to BC and again at end of week before flying home. HHonors member, chose because was Hilton and seemed to be reasonably located for us. Both nights, had room on 14th (lowest hotel floor, lobby is one floor down) . Rooms quite okay but ordinary and unmemorable, neutral decor, well lighted baths, king bed, slight view of waterfront over roof. Really like the new alarm clock/radios in the Hiltons, understandable and functional.
About 10:30 the first night we were wakened by a terrible noise, like an air raid siren. It seemed to be coming from inside the wall over our door. Another guest came running in his pajama bottoms! I called the desk but it stopped while I was on the phone. Said would send someone up but never did. When we inquired at desk if this had ever happened before, they were politely mystified but not too interested. Said might be the plumbing??! Or the elevator?? Well, it's a mystery.

There was a lobby and bar just off the checkin area. Looked pleasant but we did not linger there. Seemed strange and isolated with lobby on high floor . Heard other people complaining in elevator that it seemed so impersonal and not bustling like a city hotel should be. We paid lowest rates available on Hilton pay-in-advance website, big city prices but no ambience. Was satisfactory for our brief overnights but would not choose it for a longer visit.

Convenient Location

from A TripAdvisor Member
Older hotel centrally located in Downtown Seattle with easy acess to I-5. Room was small and the air conditioning was noisy. Staff was friendly and accommodating. Checked in late in the evening and had difficulty locating the hotel because of the absence of a street level lobby. Lobby is located above the parking floors. This made checking in somewhat inconvenient, having to carry all my lugggage from my car. Porters are available at street level during the day. From the tiny rooms to the standard ceiling lobby, I just felt very cramped in this hotel. I'll consider staying at a newer hotel during my next visit.

Posh Hotel

from angela_durham
My husband and I stayed at the Hilton in Seattle in September 2003 for the night and really liked it. We stayed in a queen room with one bed. The bed, linens, wall paper, furniture and bathroom were all really nice. We had a nice view too. And it's centrally located to so much. We reserved a room off Hotwire.com so the room was about $100.

Excellent Location, Needs Interior Renovation

from yepperz
comfortable but average room, free pass to Golds Gym at the convention center, ethernet internet in room didnt work but the free wireless in lounge did, restaurant on top of hilton is nice... basically, this hilton is in an excellent location downtown close to business areas, mall, convention center, bars/restaurants, however, needs to undergo some interior renovation.

Outdated - Perfect for your Grandma!

from A TripAdvisor Member
I stayed at this hotel 23-26 December 2004.

The hotel had not been updated in years, and the front desk tried putting me in a standard room even though I booked an executive room. In addition, the HHonors lounge was closed for the week, but that information wasn't advertised on Hilton's website.

The best part about the hotel was the 'Top of the Hilton' restaurant and the internet access in my room was pretty good. The view from my 23rd floor room wasn't bad either.

Also, the hotel's central location is pretty good, but if you want to be closer to the shopping district I would recommend the Sheraton or Westin.

Top Local Tips for Seattle

Duck Tours The Duck Tours are always a great time, cheesy, but fun! This is a great way to see Lake Union, the city from the water, and the boathouse from the movie, Sleepless in Seattle. I learned a lot of great city facts as well as had some good laughs. I believe our guide was Eddie(?) and he was awesome.

Do the city on the cheap We rented a car. You don't need one. Walk or use the public transit. And,it is possible to eat your way through Seattle on the cheap. Start with Pike Place Market. You can buy fresh produce, bread, cheese, cold cuts, etc., there for your hotel room and picnics. You can also eat for cheap at the various in-line restaurants. Try the $6 Chicken Borek at Turkish Delight. Great food, great price, and you can sit down!

Salty's Limo Arrange a dinner reservation with Salty's across the bay and have the limo pick you up at your hotel door. It's free and they give you a great table facing the skyline including the Space Needle. Very cool.

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Other names for Hilton Seattle Hotel

  • seattle hilton hotel
  • seattle hilton
  • hilton seattle
  • hilton hotel seattle
  • Address: 1301 6th Avenue - Seattle - Washington - 98101 - United States
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