Crowne Plaza Hotel Williamsburg, Williamsburg, United States

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Crowne Plaza Hotel Williamsburg, Williamsburg

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Rating

2.0/10
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Official Contact Details - Crowne Plaza Hotel Williamsburg

  • Address: 6945 Pocahontas Trail - Williamsburg - Virginia - 23185 - United States
  • Phone: 1-757-220-2250
  • Email:
  • URL: http://www.cpwilliamsburghotel.com
  • Official Website:
  • Rooms: 851
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"We, my husband, myself and our 9 year old daughter, went for a Convention that mostly involved my..."

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Reviews - Crowne Plaza Hotel Williamsburg

1 review (Showing 1 - 1)
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Rating:

2/10
Reservations ARE YOU SURE??
Submitted by: Brenda in 11/21/06
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  • Traveller type: Special Interest/Event
We, my husband, myself and our 9 year old daughter, went for a Convention that mostly involved my husband. The convention office made reservations for us for, Friday and Saturday. We returned our acceptance, after I called the Hotel (34 days before the event)to request a smoking room and expand our reservations to include: Wednesday and Thursday nights so that my husband would have time to see some of the area with us before his time was not his own. On the day we were to leave our home state Tuesday, I called to confirm our reservation dates, smoking room & that we were close to the indoor pool. (I also asked about a microwave, which they advertise as in the room but found out you are charged an extra $10.00 a day for it). Everything was confirmed, no problem. We arrived on Wednesday, 6:30 P.M. I tell the desk clerks our name and we have reservations, they looked in the computer, no reservations until Friday. I said no I had just called the day before and confirmed our reservations. The clerks talked and decided they had rooms available so they would let us stay!! Wasn't that great of them!! I was furious! I HAD CALLED AND TALKED TO THEM 3 TIMES, CONFIRMED TWICE AND STILL THEY SCREWED IT UP. PLEASE!!!! Don't expect them to tell you anything either. The guest book, tells you the ice machines are next to the snack machines located throughout the hotel and the snack machine entry tells you they are located next to the ice machines throughout the hotel??? So where are they again?? They just got through with their renovations, OK, so why is the paint peeling off the bathtubs?? TV reception is like watching through a snow storm, (we were rained in all day Thursday). I checked under the beds for my daughters' shoe and found two empty zip lock bags and a water bottle, that was not ours. None of the maid staff speaks English! And be sure and take food, a bowl of cold cereal is $3.50 not counting tax and tip. We were not happy campers and will not stay there again. We have some of these, and a lot more problems at the Crowne in Macon, it has been bought out (again), about 4 times in the last 10 years and it's always the same old stuff. NOT A FAN OF THE CROWNE!!
 
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