Crowne Plaza Hotel Williamsburg
Reviews - Crowne Plaza Hotel Williamsburg
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- Traveller type: Special Interest/Event
Read 277 additional reviews of Crowne Plaza Hotel Williamsburg at TripAdvisor.
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Historical Traveller Reviews of Crowne Plaza Hotel Williamsburg
Very nice. Feels newfrom A TripAdvisor Member
Better than expectedfrom A TripAdvisor Member
ve Ever Seen - Renovations Started Much too late!from A TripAdvisor Member
I am a meeting planning professional working in event planning for many years now and have friends in the hotel industry, this was my absolute worst experience. If it had only been my experience, I would have chalked it up to lessons learned. Unfortunately, I brought 40 of my company’s most senior professionals. I was duped by the Radisson name, website, and sales staff that assured the hotel renovations were well underway, and unlike one of the other reviewers we had a bundled conference ($169/night/person) rate that included meals and lodging. At a typical Radisson this would have been a very nice package.
Our group was to be at the facility for (4) days, with only (3) working days prior to our meeting, I was told that our group would have to be “bumped” to another hotel for our last night in Williamsburg. The hotel had apparently overbooked and renovations had not gone as promised. When I asked if we could simply move to the other hotel, I was informed that this would be a breach of contract! I do not hold much store for raving customers, but I felt I had to rave a lot to get them to understand how terribly inconvenient and embarrassing this little drama was! Somehow, I had to explain to my group that I had let them down! All this happened before I even saw the hotel property…………………………
The accommodations were absolutely awful, once I saw how bad my room was I personally inspected our CEO, COO and VP of Sales rooms just minutes before they checked in. I looked at 10 rooms that were honest to goodness not acceptable! Once I picked out the best they had to offer for the top management team, I started with the rest of my group of 40 people! I just couldn’t believe this was a Radisson Hotel. The rooms that were not yet renovated were just gross – past tired actually.
The lobby has been recently worked on so the initial impression is favorable, once checked in I was again struck by the poor condition of the hallways leading to the rooms (yellowed, peeling wallpaper, large patch spots on the walls and ceilings, visible mold, bad smell, poorly air conditioned, stained, and worn carpet everywhere I looked). The elevator on the conference center end of the facility was out of order during our entire stay. No one seemed overly concerned about getting it fixed. A look down the hallways would have sent me the other direction - very low-class.
A large number of the rooms overlook parking lot and housing development in the back that made me nervous. It should be noted that this hotel clearly survives on kids groups and seniors! This is not your typical business meeting venue.
The sales people didn’t seem to grasp how awful the situation was! We had to stay at this rundown property for the majority of the conference – the inconvenience of being bumped was only logistical at this point. I figured the other hotel had to be better (and was). There were a few truly noteworthy exceptions to the service vacuum, Clayton Armstead our Catering Manager worked a lot of extra hours to help salvage the situation. There were a couple of genuinely nice and helpful people at the front desk and restaurant/bar (Louise, Debbie, Lewis, and Wilson), but I agree with the other reviewer they seemed to know how bad the hotel was themselves. They didn’t seem to be surprised by the condition of my room.
I would be happy to provide further details to anyone that is considering staying at this establishment. I am currently pursuing the proper channels within the Radisson to formally address the issues I’ve mentioned. I really wish I had checked out Trip Advisor.com!
Jamestown Settlement Offers Nicer Accomodationsfrom A TripAdvisor Member
Great Place to take the familyfrom A TripAdvisor Member
Rooms rivaled a Days Inn, and the hotel itself looks more like a Holiday Inn or something. Overall, just not what I expected from a Radisson. Had to move rooms due to the condition of the first room we were placed in. Bathroom VERY small (like a Days Inn or Motel 6) with the normal Radisson personal care items (which are WONDERFUL by the way!). The front desk was as helpful as they could be, but you could tell they knew how bad the hotel was themselves. They weren't at all surprised by the condition of my room. Another very minor thing that many people don't notice unless it's really bad was the condition of the hallways leading to the rooms. They were also in poor condition.
Overall... just very low-class.
Terrible - even at 50 dollarsfrom ChicagoBearsFan650
The room and hotel were run down and not well kept up. The biggest complaint is that the balcony door didn't work. There was little pieces of broken glass in the tracks and in the carpeting by the door - I bet someone broke the glass in the past and it wasn't really cleaned up very well.
Then, the second bed had this bizzare metal bracket that stuck out - its probably to accomodate different matress sizes. It is hidden by the bedspread, but if you walk by it, it will gash your ankles. The glasses in the room weren't clean either.
I paid 50 dollars per night. If I had paid the rack rate I would have really been steamed. Even at 50, it seems overpriced considering how run down the place was.
I'm not sure where to stay in the Williamsburg area - maybe you'd do better to go to VA Beach or Norfolk. Its not much further down the road. 40 minutes or so.
A Historical Dumpfrom A TripAdvisor Member
Most helpful stafffrom A TripAdvisor Member
There were more than 50 in our group, but the hotel staff did all they could to make as safe and as comfortable as possible under the circumstances. I plan to go back when conditions are better, it was a great experience.
Worst hotel experience everfrom A TripAdvisor Member
Top Local Tips for Williamsburg
Historic Section Hotels Easy to get during July 4th Forget reservation around July 4th. Best to wait for the last minute. The Historic Section tends to work with business travelers, which aren't around around holidays. Get the coupon books and stay in the highest rate hotel in the coupon book for the best deal (unless it is the crowne Plaza which is over rated.)
Busch Gardens not for young kids There are very few rides for children under 42" tall. Water Country on the otherhand is geared for young ones. Next time we're going to Kings Dominion. Neither place has good service on the food end (very slow).
So much to do!! Colonial Williamsburg is worth a walk around even if you dont intend to buy a pass and go through the buildings. The grandchildren (6 and 7 years old) enjoyed just walking down the streets looking at the old buildings. We also visited The Virginia Air and Space Museum which was pretty amazing!! We visit the area very often and plan to come back many times (just NOT at this hotel ever again!!)
Other names for Crowne Plaza Hotel Williamsburg
- williamsburg crowne plaza
- fort magruder
- crowne plaza williamsburg
- Address: 6945 Pocahontas Trail - Williamsburg - Virginia - 23185 - United States
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