Crowne Plaza Hotel Williamsburg

, Williamsburg, United States
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Crowne Plaza Hotel Williamsburg

Rooms: 851

6945 Pocahontas Trail - Williamsburg - Virginia - 23185 - United States Hotel Website | | 1-757-220-2250
278 Traveller

Reviews - Crowne Plaza Hotel Williamsburg

2/10
Reservations ARE YOU SURE??
Submitted by: Brenda in 21/11/06
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  • Traveller type: Special Interest/Event
We, my husband, myself and our 9 year old daughter, went for a Convention that mostly involved my husband. The convention office made reservations for us for, Friday and Saturday. We returned our acceptance, after I called the Hotel (34 days before the event)to request a smoking room and expand our reservations to include: Wednesday and Thursday nights so that my husband would have time to see some of the area with us before his time was not his own.
On the day we were to leave our home state Tuesday, I called to confirm our reservation dates, smoking room & that we were close to the indoor pool. (I also asked about a microwave, which they advertise as in the room but found out you are charged an extra $10.00 a day for it). Everything was confirmed, no problem. We arrived on Wednesday, 6:30 P.M. I tell the desk clerks our name and we have reservations, they looked in the computer, no reservations until Friday. I said no I had just called the day before and confirmed our reservations. The clerks talked and decided they had rooms available so they would let us stay!! Wasn't that great of them!! I was furious! I HAD CALLED AND TALKED TO THEM 3 TIMES, CONFIRMED TWICE AND STILL THEY SCREWED IT UP. PLEASE!!!!
Don't expect them to tell you anything either. The guest book, tells you the ice machines are next to the snack machines located throughout the hotel and the snack machine entry tells you they are located next to the ice machines throughout the hotel??? So where are they again?? They just got through with their renovations, OK, so why is the paint peeling off the bathtubs?? TV reception is like watching through a snow storm, (we were rained in all day Thursday). I checked under the beds for my daughters' shoe and found two empty zip lock bags and a water bottle, that was not ours. None of the maid staff speaks English! And be sure and take food, a bowl of cold cereal is $3.50 not counting tax and tip. We were not happy campers and will not stay there again. We have some of these, and a lot more problems at the Crowne in Macon, it has been bought out (again), about 4 times in the last 10 years and it's always the same old stuff.
NOT A FAN OF THE CROWNE!!
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Historical Traveller Reviews of Crowne Plaza Hotel Williamsburg

Very nice. Feels new

from A TripAdvisor Member
Stayed there this weekend and thought it was very nice. Hotel was recently renovated (there is a display of "swatches" in the lobby) and the lobby, lounge and room all seemed new. Has a very comfortable and traditional Williamsburg/Ethan Allen feel. Would definately stay there again - especially at the great priceline rate I received.

Better than expected

from A TripAdvisor Member
After reading your reviews I was nervous about attending a trade show at the Radisson, but everything turned out OK. The hotel is under a massive renovation, but the disruption was minimal. It is going to look very nice when finished. I understand that the association meeting at which I represented my company has re-booked for again next year. Williamsburg is very beautiful in the spring.

ve Ever Seen - Renovations Started Much too late!

from A TripAdvisor Member
I sure do wish I had checked out Trip Advisor.Com!
I am a meeting planning professional working in event planning for many years now and have friends in the hotel industry, this was my absolute worst experience. If it had only been my experience, I would have chalked it up to lessons learned. Unfortunately, I brought 40 of my company’s most senior professionals. I was duped by the Radisson name, website, and sales staff that assured the hotel renovations were well underway, and unlike one of the other reviewers we had a bundled conference ($169/night/person) rate that included meals and lodging. At a typical Radisson this would have been a very nice package.

Terrible Inconvenience:
Our group was to be at the facility for (4) days, with only (3) working days prior to our meeting, I was told that our group would have to be “bumped” to another hotel for our last night in Williamsburg. The hotel had apparently overbooked and renovations had not gone as promised. When I asked if we could simply move to the other hotel, I was informed that this would be a breach of contract! I do not hold much store for raving customers, but I felt I had to rave a lot to get them to understand how terribly inconvenient and embarrassing this little drama was! Somehow, I had to explain to my group that I had let them down! All this happened before I even saw the hotel property…………………………

The accommodations were absolutely awful, once I saw how bad my room was I personally inspected our CEO, COO and VP of Sales rooms just minutes before they checked in. I looked at 10 rooms that were honest to goodness not acceptable! Once I picked out the best they had to offer for the top management team, I started with the rest of my group of 40 people! I just couldn’t believe this was a Radisson Hotel. The rooms that were not yet renovated were just gross – past tired actually.

The lobby has been recently worked on so the initial impression is favorable, once checked in I was again struck by the poor condition of the hallways leading to the rooms (yellowed, peeling wallpaper, large patch spots on the walls and ceilings, visible mold, bad smell, poorly air conditioned, stained, and worn carpet everywhere I looked). The elevator on the conference center end of the facility was out of order during our entire stay. No one seemed overly concerned about getting it fixed. A look down the hallways would have sent me the other direction - very low-class.

A large number of the rooms overlook parking lot and housing development in the back that made me nervous. It should be noted that this hotel clearly survives on kids groups and seniors! This is not your typical business meeting venue.

The sales people didn’t seem to grasp how awful the situation was! We had to stay at this rundown property for the majority of the conference – the inconvenience of being bumped was only logistical at this point. I figured the other hotel had to be better (and was). There were a few truly noteworthy exceptions to the service vacuum, Clayton Armstead our Catering Manager worked a lot of extra hours to help salvage the situation. There were a couple of genuinely nice and helpful people at the front desk and restaurant/bar (Louise, Debbie, Lewis, and Wilson), but I agree with the other reviewer they seemed to know how bad the hotel was themselves. They didn’t seem to be surprised by the condition of my room.

I would be happy to provide further details to anyone that is considering staying at this establishment. I am currently pursuing the proper channels within the Radisson to formally address the issues I’ve mentioned. I really wish I had checked out Trip Advisor.com!

Jamestown Settlement Offers Nicer Accomodations

from A TripAdvisor Member
We made reservations to check into the Radssion Fort Magruder for Easter week, 2004. The telephone agent described it as a very nice property and mentioned his coworker stayed there and loved it.We walked into a lobby which was being renovated. The smell from the wood stain was so strong you couldn't take a breath. As we walked down the hall to the pool area we saw the wallpaper yellowing and falling off the wall.Once poolside I saw a filthy, disgusting mess. The pool had scale on the tile and mold on the cement that surrounded it. It looked quite nice if you were a duck but not for humans.After the pool we went to look at the room. It smelled of mold and had wallpaper that was around since Pocohantas was there. No Playstation was present as advertised and the general condition was dirty.When we complained to the manager he said we should have checked their website. This would have told us it was under renovation. Well, I did and nowhere could I find that. In fact, the pictures and the desription on the Radisson website sound totally inviting.Lucky for us we found a Holiday Inn Express on Richmond Rd., Williamsburg with an available room , which was less than one year old. This worked out for the best. But not before we had to spend an extra four hours calling hotels and riding around do to the holiday weekend.Radisson you should be ashamed of yourself. The Jamestown Settlement offers better accomidations.

Great Place to take the family

from A TripAdvisor Member
My family and I visited Williamsburg on Valentines Weekend. We had a great stay at the Radisson. The rooms clean and the food was good. My kids enjoyed the pool and pizza. All the staff were very friendly and helpful.

Bad!

from tgw
I stayed at this hotel for two nights and found the accomodations to be absolutely awful. What an embarassment to the Radisson Hotel name.
Rooms rivaled a Days Inn, and the hotel itself looks more like a Holiday Inn or something. Overall, just not what I expected from a Radisson. Had to move rooms due to the condition of the first room we were placed in. Bathroom VERY small (like a Days Inn or Motel 6) with the normal Radisson personal care items (which are WONDERFUL by the way!). The front desk was as helpful as they could be, but you could tell they knew how bad the hotel was themselves. They weren't at all surprised by the condition of my room. Another very minor thing that many people don't notice unless it's really bad was the condition of the hallways leading to the rooms. They were also in poor condition.
Overall... just very low-class.

Terrible - even at 50 dollars

from ChicagoBearsFan650
These are the types of hotels that make me wonder about Priceline. Its a "3 star" according to them, but their star ratings refer to ammenities, not to quality standards. According to them, even a 1 star should be clean.

The room and hotel were run down and not well kept up. The biggest complaint is that the balcony door didn't work. There was little pieces of broken glass in the tracks and in the carpeting by the door - I bet someone broke the glass in the past and it wasn't really cleaned up very well.

Then, the second bed had this bizzare metal bracket that stuck out - its probably to accomodate different matress sizes. It is hidden by the bedspread, but if you walk by it, it will gash your ankles. The glasses in the room weren't clean either.

I paid 50 dollars per night. If I had paid the rack rate I would have really been steamed. Even at 50, it seems overpriced considering how run down the place was.

I'm not sure where to stay in the Williamsburg area - maybe you'd do better to go to VA Beach or Norfolk. Its not much further down the road. 40 minutes or so.

A Historical Dump

from A TripAdvisor Member
We stayed for two consecutive weekends... each time found our rooms poorly maintained... mold growing in the shower, rooms smelled of must... non-smoking rooms had clearly been smoked in...staff unwilling to move rooms, because "all the rooms have been assigned"... even though it was mid-afternoon...rooms that overlook parking lot in back (about half, by my estimation) are treated to a steady stream of buses beginning at 6 AM as they pick up noisy kids or seniors groups. This hotel also balked at accepting the rate we had booked via the Radisson corporate web site... "we don't have that rate"... We will definitely NOT go back.

Most helpful staff

from A TripAdvisor Member
We stayed at the Radisson Fort magruder during Hurricane Isabelle.
There were more than 50 in our group, but the hotel staff did all they could to make as safe and as comfortable as possible under the circumstances. I plan to go back when conditions are better, it was a great experience.

Worst hotel experience ever

from A TripAdvisor Member
Went there in summer of 2002 with wife and two kids. The room we were given had a moldy smell, there was "dust webs" hanging from the ceiling, black mold along the edges of the room and air vents, the box spring mattresses were worn and torn, the pool water needed to be cleaned. And this was the second room we were given after complaining about the first one. It was a total turnoff. On the second night we fled to a Hilton Inn.

Top Local Tips for Williamsburg

Historic Section Hotels Easy to get during July 4th Forget reservation around July 4th. Best to wait for the last minute. The Historic Section tends to work with business travelers, which aren't around around holidays. Get the coupon books and stay in the highest rate hotel in the coupon book for the best deal (unless it is the crowne Plaza which is over rated.)

Busch Gardens not for young kids There are very few rides for children under 42" tall. Water Country on the otherhand is geared for young ones. Next time we're going to Kings Dominion. Neither place has good service on the food end (very slow).

So much to do!! Colonial Williamsburg is worth a walk around even if you dont intend to buy a pass and go through the buildings. The grandchildren (6 and 7 years old) enjoyed just walking down the streets looking at the old buildings. We also visited The Virginia Air and Space Museum which was pretty amazing!! We visit the area very often and plan to come back many times (just NOT at this hotel ever again!!)

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Other names for Crowne Plaza Hotel Williamsburg

  • williamsburg crowne plaza
  • fort magruder
  • crowne plaza williamsburg
  • Address: 6945 Pocahontas Trail - Williamsburg - Virginia - 23185 - United States
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