Holiday Inn Virginia Beach Oceanside 21st Hotel

, Virginia Beach, United States
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Holiday Inn Virginia Beach Oceanside 21st Hotel

21st And Atlantic Ave - Virginia Beach - Virginia - 23451 - United States 757-491-1500
155 Traveller

Reviews - Holiday Inn Virginia Beach Oceanside 21st Hotel

1/10
Very Poor Customer Service
Submitted by: Lisa in 17/07/09
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
After requesting a brochure from VB to select a hotel for our family (we have 3 children) we chose the Holiday Inn "SunSpree" based on the fact they have an Indoor Lazy River to entertain them in the event of rain. Months have gone by and we leave in 2 days. We decided to give them a call to see if our room is "oceanfront" or "oceanview"...only for them to inform us that OUR ROOM ISN'T EVEN IN THE HOLIDAY INN WITH THE LAZY RIVER. They "mistakenly" reserved our room in a completely different Holiday Inn ("Oceanside") and offered to refund our money because my husband CLEARLY expressed at the time he reserved the room that he wanted the one with the LAZY RIVER. After my husband hung up and explained what happened, we decided to have our money refunded and find an alternate hotel. When he called them back to have our money refunded...they REFUSED. He has spent HOURS and has made NUMEROUS calls and spoke with several people (the manager at the hotel refuses to speak with us). They are very unreliable and in my opinion very unprofessional and it is my hope that no one else makes this mistake by reserving a room with Holiday Inn.
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Top Local Tips for Virginia Beach

Tautogs If you ask the front desk what the best seafood restaurant is, they will always recommend Tautogs. It's 2 short blocks away and has THE BEST food ever. Their vegatables are so fresh!

The Black Angus Restaurant Great Meal

Street sales people There is alot of hassling done while walking along the streets in Virginia Beach. These people are time share salespeople and they are RUTHLESS and annoying. You will say no thank you to one and another one will be on the next corner waiting to pounce.

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Other names for Holiday Inn Virginia Beach Oceanside 21st Hotel

  • virginia beach holiday inn
  • holiday inn virginia beach
  • Address: 21st And Atlantic Ave - Virginia Beach - Virginia - 23451 - United States
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