Holiday Inn SunSpree Resort Virginia Beach on the Ocean Hotel

, Virginia Beach, United States
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Holiday Inn SunSpree Resort Virginia Beach on the Ocean Hotel

3 star

Rooms: 266

3900 Atlantic Avenue - Virginia Beach - Virginia - 23451 - United States Hotel Website | | 7574281711
190 Traveller

Reviews - Holiday Inn SunSpree Resort Virginia Beach on the Ocean Hotel

4/10
don't stay there
Submitted by: meredith in 17/08/10
  • Age Group: 4150
  • From: United States
  • Traveller type: Family Traveller
They are having major issues with the key cards somehow demagnetizing and not letting people into the rooms. Had engineering at our room 3 times to fix the issue but was unsuccessful. Housekeeping was unable to enter the room with the master key on numerous occasions. Requested the front desk clerk accompany me to the room to "show me" how to use the card properly, and he was unable to enter the room. The front desk manager refused to acknowledge the problem was mechanical and maintained that I was using the key card improperly. While sitting in the lobby, I also witnessed other people complaining about the same issue. Actually saw a man return 3 times for a new card. Come on Holiday Inn...get your act together!
4/10
Very dirty place
Submitted by: alex in 25/09/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
Very dirty. Interior is ugly and run down. Hot tub and indoor pool temps are cold. The bathroom has cracks and mold. The rooms are dingy and tiny.
1/10
Unbelievable
Submitted by: Brenda in 08/05/08
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
Rooms were nasty, bugs, whole in ceiling in bathroom,dirty tubs, smelly,dirty carpet, whole in sheets, staff not to warm, manager needs training in customer service, person changing clothes in laundry room, noisy air conditioning unit and the list goes on and on.
9/10
Nice hotel
Submitted by: Sarah in 08/10/07
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Sun Seeker
I have stayed in the hotel numerour times and i thought it was very nice. The pools were crystal clear and the staff was incredible. Although other reviews may not suggest the same, the rooms were kept clean, and about the pools again, i dont think people realize that they put chlorine in it to keep clean. I loved the hotel!!!
1/10
Disgusting
Submitted by: Patricia in 24/08/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
Rooms were filthy.
Pools slimy and algae ridden.
Staff not friendly.
No lifeguards and teens take over pool - too rough for small kids.
Don't waste your money -- too expensive
9/10
Coolest hotel at the beach!
Submitted by: Alyssa in 25/05/06
  • Age Group: Under 18
  • From: United States
  • Traveller type: Sun Seeker
Hi. I'm 12 years old. Me and my mom, dad, and brother stayed at this hotel last summer. We are staying here again this year. I love this hotel. Spongebob was everywhere! Me and my brother LOVED the lazy river. We always went backwards! The only complaint is the sink broke and we lost a small mirror my dad brought with us. Other than that it was great. Stay at this hotel. It's great!
1/10
GO SOMEWHERE ELSE
Submitted by: Brittney in 02/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
This is the worst hotel we have ever stayed in. The rooms stunk of mildew and mold. The indoor poors are filthy and unless the kids have teflon eyeballs, don't even let them in it. The bleach fumes are very strong. Cheap chlorine obviously. There are holes in the walls of the rooms, some rooms have mirrors, working fridges and some don't. It's the luck of the draw. We changed rooms three times. They use PVC piping on the balcony - regardless of which floor you are on - and they are very loose and a safety issue.

Historical Traveller Reviews of Holiday Inn SunSpree Resort Virginia Beach on the Ocean Hotel

Loved the SunSpree Resort

from A TripAdvisor Member
We spent a wonderful getaway at the SunSpree. The staff members throughout the hotel show some of the finest customer service that we have encountered in a long time. The Lazy River family pool is a wonderful addition to the hotel and KidZone was enjoyed by our children. We look forward to a return trip next year.

A little bit nice and a little bit ghetto

from A TripAdvisor Member
My parents, sister and I stayed over memorial day weekend. We had an overall good stay. The room was very nice and had a partial ocean view on the balcony, which was great. Minifridge, hairdryer and reasonably sized bathroom were all pluses. Also beds were pretty comfortable though I think only full size instead of queen. The pool area was nice but very overcroweded. Beach only steps away, which is great, and the beach is not too crowded as it is pretty far down the strip -- no riffraff as my mother said.

Bad points: stayed on fifth floor which was undergoing renovations: no drywall, lighted hallways, BUT no airconditioning, which makes for very hot hallways. AND, the elevators were SLOOOWWWWWW as molasses, we took the stairs alot going down. The room cleaning staff were totally sketchy, and strangely insistent on cleaning the room when we had the do not disturb sign out, we had to tell the woman firmly to GO AWAY. I would say don't leave your valuables in the room. Restaurant is veerrrry average, breakfast buffet is 10 bucks, don't get it order off the menu, it is a ripoff in my opinion. There are two hot tubs and a heated pool, but there are in an inside area and smell vaguely of unpleastant things. Didn't try the nice restaurant upstairs.

All in all, this place is probably good for VA Beach -- but don't pay too much, compare prices with the Marriott and if its not SIGNIFICANTLY cheaper stay there.:)

PS: I think the glowing reviews are probably from hotel management...take them with a grain of salt.

One Word: HORRIBLE!!!

from A TripAdvisor Member
I am in highschool and recently my choir went on a trip to Virginia Beach for a competition. We stayed at the Holiday Inn SunSpree Resort and I have never experienced a hotel and service worse than that! The top floor (where some of our choir was staying) was being worked on and the halls were dust filled and drywall was all over the place. The rest of the rooms were not all that clean either. The workers at the front desk were just plain unpleasant. Don't even get me started on the security guards. We are an increadibly well behaved group of young adults and they treated us like the scum of the earth. Some of our chaperones over heard the guards making fun of Wisconsin and the "Wisconsin kids" (we are from Wisconsin)...How immature! One night my friends and I were sitting up talking (we were talking with our "indoor voices")but we did have the TV on and that is probably what they heard...(it wasn't loud either though) The guards came and nocked on our door so I looked through the peep hole to see who it was and it was a little blurry but I could see a badge so I knew it was the guards so my friend opened the door and the three of them asked us to keep it down and my friend politely said "We're sorry and we will go to bed." Than the guy guard asked why we opened the door. What kind of question is that! He said..."I had my had over the peep hole...if you can't see out you DON'T open the door!!" My friend was speechless...it was like they wanted to try and trick us...and they wanted to just yell at us for something. This was all just a few of the issues this hotel has. I could go on for quite some time...but I won't. My advice to anyone who is going to visit Virginia Beach...DON'T stay at the Holiday Inn SunSpree Resort!!!

Would not stay there again

from Markvalv6
Stayed at this hotel March 5th since my son's college lacrosse team had a game in VA Beach. The hotel was under renovation and they put us on a floor where there was no lighting, no wallpaper, tools and ladders in the hallways etc. We found out about the lighting when we came in at midnight and fumbled down the hallway in the pitch black! The management was not helpful in any way. The food for breakfast was less than average but for 2 people to have a buffet breakfast was $25. I would not recommend this hotel. The only plus is that it was on the beach - big deal - in March it's too cold to go out!

Not bad...

from A TripAdvisor Member
We planned on staying at the Holiday Inn Sunspree but hadn't made a reservation since it was off-season and asked to see the room first.
After seeing the room, we decided not to stay there. Not because of the room...it was above average but the hallway smelled awful...the people hanging around made it seem more like a party kind-of hotel. The indoor lazy river wasn't as spectacular as we had imagined. It was small with waterfalls but really lacked any kind of ambiance...could have been done in a much more tropical way that would have been much more inviting and enjoyable. The outdoor pool looked pretty neat, though.
Overall it may be a nice place to stay, as long as you make sure you have a clean room.

re already dead

from Weary Travellery
This is not a resort, is a Hotel from Hell that just happens to be on the beach. The ONLY bright spot was the bellboys, they at least seemed to know why they were there. The front desk staff - forget it. The managers - forget it, they didn't care whether you liked your stay or not, there were plenty of other pigeons, and that goes for the assistant manager right up to the top guy. For what you pay, the rooms are no better than marginal, always dirty; the balconies have enough sand and trash to make a small castle out of; Isle Of Capri restaurant is hideously overpriced for very, very mediocre food; the ground floor restaurant is okay for breakfast only, IF you don't get pneumonia because the wait staff has the AC set at 60 - but don't let that upset you, you are just the guest and the reason they all have jobs; the outdoor pool is serviceable but forget the indoor one, it is a JOKE; the elevators, when they work, are a near death experience; they had ONE working washer and dryer for the entire complex while we were there; supervision in the kids programs was so lax you ended up watching them anyway to make sure they wouldn t wander into the ocean and drown; and those are just the least-bad things that happened during our week there.

ll love this place!

from A TripAdvisor Member
What a weekend! This place is a MUST for quality at a reasonable rate.
The room itself was super! The beds were set high and had really fluffy, new mattresses with a great decor. The bathroom was roomy and modern with plenty of towels and supplies. And ah, the waterfall pool...

The staff was terrific, the location perfect -- a great memorable visit to Va Beach. (ds)

Soccer Fun Weekend

from A TripAdvisor Member
My daughter and I came for a soccer tournament and stayed here in an ocean front room. The room was clean and very average - comfortable.
However, the waterfall pool made it all worth it for my daughter. She LOVED it. Also, walking out and seeing the ocean was awesome, as well.
This hotel has 2 indoor pools, jacuzzi, and an outdoor pool. It was great and we would most definitely stay here again!

t go but I did anyway. I was happy I did!

from A TripAdvisor Member
My friends where just there a week ago and complained about everything.
I think they overreacted. We had a wonderful time. The staff was pleasant, the maid (Danielle) was fantastic. My friend said her sheets were not changed the whole time she was there. I knew she was lying before I even got there. This was not our first trip to HI Sunspree Resort. Our sheets were changed everyday as usual. The rooms are a little small but it's not because they are all that small, there is just too much furniture in them. A little run down, but we like it. The new pool is wonderful, although it needs some color. My friend also blamed the hotel for the jet noise. HELLO??? Is that really fair? Being prior Navy, why would you stay there if you don't like or can at least put up with jet noise? Silly.

Free Trip yet still a Bad Experience

from A TripAdvisor Member
We stayed there for 2 nights for a company paid trip. The hotel had a great oceanfront view, however the room was small, the bathrooms were dirty, Room service was not that great, prices were too high, and room Iron ruined a nice dress shirt, and not much was done by hotel management to help. Would not recommend !!

Top Local Tips for Virginia Beach

the trolley use the trolley card its worth the 5 dollars for three days if you dont use the card its a dillar a trip

Take the trolley Trolley costs 1 dollar per ride and rides all day till 2am. It has it's own lane and rides up and down Atlantic Ave. A great way to get around

Use the trolly system! lll

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Other names for Holiday Inn SunSpree Resort Virginia Beach on the Ocean Hotel

  • virginia beach holiday inn
  • holiday inn virginia beach
  • Address: 3900 Atlantic Avenue - Virginia Beach - Virginia - 23451 - United States
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8.8/10

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