Doubletree Hotel Charlottesville

, Charlottesville, United States
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Doubletree Hotel Charlottesville

990 Hilton Heights Rd - Charlottesville - Virginia - 22901 - United States Hotel Website | 434-973-2121
231 Traveller

Reviews - Doubletree Hotel Charlottesville

Historical Traveller Reviews of Doubletree Hotel Charlottesville

Doubletree is a disaster - Stay away!

from A TripAdvisor Member
We checked in on Friday, 9/9 - front desk was very courteous as told us they wanted us to have a corner room with lots of we went

Upon entering the hallway - they smell was nasty...into our room we went and I wouldnt even touch anything! First, it smelled of mildew. under the sliding door was duct tape - holding it together. Wallpaper was peeling of walls, stains all over carpet, horrible decor, and those windows provided a vew of a nasty pool on one side and Walmart trailers on the other.

We immediately went back to the front desk to check out and leave...they offered one more room. We gave it a try....still smelled, and when I pulled open the curtain, piece of the ceiling fell off because it was cracking and mildewed.

Needless to say I immediately checked out of that hotel....worst doubletree Ive ever seen. We didnt stay there and I strongly recommend that no one does!!!!!


from A TripAdvisor Member
This hotel is on the outskirts of town, right beside Sam's Club.Although the entry hall is nicely appointed, the rooms are tired and the furniture is scuffed.
The bed was uncomfortable, the linen was cheap and the pillows smelt.
There was no fridge nor microwave in the room and when I asked if we could have one, we were charged rental on the fridge of $10 a day
Doubletree ,managed by Hilton, charges for everything...even a simple request for a tea bag and hot water at the downstairs coffee station was $1 a cup.
I would not choose to stay here again

Very nice hotel - Pleasantly surprised

from Ginger9708
I have just returned from vacation and would like to share my comments on the hotel.

I will have to admit that I was pretty scared to stay at this place based on some of the comments but figured it was a 3 star hotel so how bad could it be. In fact I booked two reservations, one at Doubletree and another at the Hampton Inn down the road. Doubletree was a 3 star so I figured I would give it a try. They also had 2 pools which was also great. I figured I would check out the room and if I wasnt happy with it would either try to get our money back right away and stay down the road or just deal with it for the one night. Again I had a backup plan since I had another reservation which had a great cancellation policy in which you could cancel up until 6:00 p.m. on the day of arrival, this hotel also had that same policy.

The front desk clerk could have been a little friendlier but she wasnt mean to us in any way. Of course we also received our delicious cookie. We had gotten a first floor room. The first thing I checked was the bathroom - it was spotless and very clean. The bed is another thing I always check and sheets & bed were very clean. Overall the room was fairly nice with no problems as other people on this board have complained about. The decor was very nice and we had a sliding door to the outside which I found very easy to get our luggage in & out and it was convenient. I was very surprised after reading some of the stories on this hotel since I didnt experience anything bad. Another person had mentioned this hotel was in the middle of no where. I dont understand this as it seemed every hotel in this area was basically on the same strip. Another person mentioned they had to go into Sams Parking Lot to get to the motel, this is not true there was a seperate entrance. This hotel was further down the strip but still close to things in the area which would only take a minute or two to get to-a very very quick car ride. We also experienced no traffic as another person had commented on. I expected to find bumper to bumper traffic and it was nothing like that at all. It was pretty nice easy ride- no traffic. There were also 2 very nice pools, one indoor which wasnt crowded at all and another nice one outside. This was definitely a decent 3 star hotel.

There was another hotel which some people have mentioned on this board - The Omni which was in historic down town. We decided to drive around for awhile. Once I finally arrived and saw the middle of the downtown I wasnt impressed with the location at all and I was very glad that I made the correct decision on making my reservation where I did.

The ONLY complaint that I have on this hotel is that the Treetops Restaurant menu is very limited, they should add more variety to their menu. Luckily we had eaten a big lunch and only ate there for a quick 8:00 p.m. snack.
I think that with any hotel you may find problems. Out of the hundreds of people who stay here a day, I think only the few bad ratings which it received isnt bad at all. If there were hundreds of bad ratings I would say watch out for this place. Some of the complaints were your usual things that can happen no matter where you go. All in all I was very happy with this hotel so dont be intimidated by some of the reviews on this board.


from Anita40
This hotel needs desperately to be updated. My room looked like it had been decorated in the mid-eighties by someone who is colorblind. Teal carpet, purple and yellow flowers on the bedspread, lilac and green flowers on the couch and very outdated furniture. The heating/cooling box on the wall was very loud but worked. The bathroom was quite run-down. The automatic front door of the hotel made a horrible, shrieking "fingernails on a chalkboard" sound whenever it opened and closed. The staff just kind of chuckled everytime someone went in or out - it was truly nauseating! They need more parking. I arrived quite early and was able to get a spot close to the hotel but I observed a number of retired/elderly people later on, struggling with bags from far across the lot and no one on the hotel staff assisted them.

On the plus side, my room was very large, had a nice view of the forest behind the hotel and the pools were nice. The restaurant had excellent food (their split pea soup was, hands-down, the best I've ever had; completely homemade!) and service along with a nice view. The small business center had free use of the internet. The warm cookies upon check-in were a nice surprise and delicious.

Next time I'm in Charlottesville I think I'll try another place to stay.

ve visited

from JeanninePC99
Inconsistency across a hotel chain "brand" is so frustrating. As a business traveler, I've learned NOT to stay at Doubletrees because without inquiring about the date of the last update done to the hotel, you don't know what you're going to get.

First of all, the hotel is all the way out Route 29. That's not convenient to anything but WalMart. On a Saturday, the traffic on 29 is heavey because of all the shopping on that road, so getting into town (the University, Monticello or just Downtown) would take quite some time.

Now, decor. This hotel needs to be updated, desperately. Wallpaper was dirty and peeling, furniture was worn and from the 80s, the beds weren't even close to fluffy and the linens were threadbare. To get to the elevators and some of the rooms, you have to lug your suitcase through two electronic doors that sometimes don't work. There's a "business center" that consists of one slow computer with an internet connection. This is located INSIDE the tiny room where three vending machines are in the lobby. Ugh.

The staff was pleasant and the lobby is nice but beyond that, there's not much to say about this hotel that's positive.

I should add that because of UVA, there are times when all the hotels in town are booked, but there always seems to be a room at the Doubletree. Sadly, Hilton thinks charging the full rack rate won't be met with horror when you see what you get for you $170 per night.

Potentially the worst hotel in America...

from Larry_L789
Here are the lowlights from a recent stay:
1) Ball of hair (and not from a person's scalp) found on bed pillow when first arriving in room
2) A worn woman's thong that did not belong to our party was found in a couch cushion in a guest room.
3) An actual roach was found in a cocktail served in the bar; when confronted by this fact, sweaty bartender merely laughed.
4) The next night, a dead fly was found in a glass of water served in the bar.
5) The lower floors of the hotel reeked of mildew and were extremely dank.
6) 3 ice machines on different floors were broken.
7) Furniture in the lobby is shabby and out-dated.
8) Furniture in rooms is shabby and out-dated.
9) Hallway walls and doors were heavily scratched, scuffed, and generally in poor condition.
10) Honeymoon suite was an absolute joke. The sitting room area is an abomination to the hotel industry with it's crappy furniture and awful design.
11) The hotel is located way away from UVA and historic downtown. Terrible location. Seemed like the armpit of C-ville.

If anyone is planning on holding a wedding or other function here, think otherwise. This hotel should be razed by Hilton and rebuilt.

OK rooms and service, but avoid the bar

from Migizi
We stayed for one night, and really only got to use a room, the front desk, the bar, and the restaurant for breakfast. Here is my review of those...

Rooms are just OK. I am a Gold VIP with HHonors, and I've come to the conclusion that Hilton uses the Doubletree brand for older hotels that USED to be very nice, but are now in need of renovation (I say this having stayed in four or five of them in the last few years). This fits that bill. The rooms were spacious and had all the features, but were in poor condition, not terribly clean, and in serious need of updating.

Front desk and other personnel were OK, though not very friendly.

The bar on our Friday evening was a disappointment, particularly because of a less than stellar bartender. We ordered one beer, one vodka tonic, one gin tonic, and one wine. The beer was fine. The wine was crappy. And the vodka tonic and gin tonic contained, as far as we could discern, no vodka, no gin, and amazingly, no tonic (it was soda water). When we asked for a bit more alcohol, the bartender asked if we wanted a double. No, we want our full single, thank you. He splashed a few more drops of vodka on both drinks (including the GIN and tonic), and walked off. Not the best bartender ever.

Restaurant was decent for morning breakfast. Nothing spcetacular.

I think one could probably do better in Charlottesville.

Better than what was reported by other customers!

from A TripAdvisor Member
We stayed at the Doubletree with our two teenage kids for a night (May 7) and we really enjoyed it. They honored our early arrival time which was around noon instead of 3pm. We were given warm chocolate chip cookies...sweet! The room was on the sixth floor with two double beds. We were pleasantly surprise because after reading some of the reviews here, we thought it would be a crappy room. It's a 3star hotel..what do they expect?! All in all it was a nice hotel.


from A TripAdvisor Member
I think the experience starts when you arrive. They do not have enough parking for this hotel when there is a convention going on. My husband and I drove around for several minutes to find a place to park and ALL the parking spots are a good walking distance from the entrance (especially in the snow!) The lobby is beautiful (oh yeah, and warm cookies are good too!) and really gives a good impression, but at this DoubleTree it ends there. The staff was not terribly helpful. A line of guests were waiting each time I went to the front desk and although three front desk people were standing around, it was an eternity before one of them could pull themselves from their obviously important paperwork to help someone. Additionally, we got weird phone calls in the nighttime. The kitchen staff apparently believed we wanted breakfast in bed in the morning and called us in the night between 11pm and 2am to confirm this. The rooms were semi-clean. The wall-paper was old, peeling, and had weird stains on it. The furniture had stains also and the carpet was worn thin in some spots. The walls were so thin that we could hear EVERYTHING (yes, everything) that was going on on both sides of the room. We stayed for two nights and at the buffet breakfast each morning there were more people than food. Everytime guests tried to go up and get pancakes or potatoes from the hot pan that was just brought out a huge line would form and many guests walked away unsatisfied. For the price of the buffet that's a travesty. The first morning I paid buffet prices for a bagel and some grapes. When we realized the same problem the second morning we went to IHOP. The buffet problems and the parking are probably side effects of having a convention there (check this before you stay), but the cleanliness and decor issues are there to stay.

Questionable Value

from A TripAdvisor Member
We stayed at this hotel over Thanksgiving week in November 2004. Somewhat of a disappointment considering our extended stay. There are better choices in Charlottesville.

Pros: Good location, nice view, friendly staff, reasonable cost
Cons: poor housekeeping (linens not changed every 3 days or sooner when I requested, coffee mugs apparently washed by maid in room, soap scum on shower walls, room not thouroughly vacuumed), tepid food in restaurant when all meals served together, servers resistant to letting you order wine by the bottle -rather sell it by the glass (3 occasions, 1 in a prior stay), room keys often did not work (others also experienced this problem).

Top Local Tips for Charlottesville

Rhetts- good eats Had a nice meal at Rhetts. Pub feel, but fine for a child when we were there on a Sunday afternoon. Helpful staff

Rhetts- good eats Had a nice meal at Rhetts. Pub feel, but fine for a child when we were there on a Sunday afternoon. Helpful staff

Hotels Stay at the OMNI for somewhere in the middle of town.

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