Ritz Carlton Pentagon City Hotel

, Arlington, United States
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Ritz Carlton Pentagon City Hotel

, Arlington
5 star

Rooms: 366

1250 South Hayes Street - Arlington - Virginia - 22202 - United States Hotel Website | 703 415 5000
219 Traveller

Reviews - Ritz Carlton Pentagon City Hotel

Historical Traveller Reviews of Ritz Carlton Pentagon City Hotel

Expected more from a Ritz Carlton

from A TripAdvisor Member
As far as hotels go, it's pretty average. I didn't find anything particularly noteworthy about the accommodations. The staff, however, was wonderful. They were helpful and friendly every moment I encountered them.

Great Location, otherwise just ok!

from PTM1962
Just returned from extended weekend stay at Ritz Pentagon City. The location of the hotel is great. The metro stops right in front. The hotel is attached to a mall if shopping is your thing. The best part was an area behind the hotel called Pentagon Row. It had many places to eat and walk around and shop. We spent each evening there having Starbucks or Maggie Moo's ice cream. We also had our dinners there as well. There was a great italian restaurant and a place called champs for burgers and salads that was good. We have two children and they really liked this area as well. The Ritz has the Grill which is fine for breakfast, but too fancy for dinner with kids. The lobby is very small in this hotel and not good for sitting around and socializing. Pentagon Row has outdoor seating in a coutyard setting and great for socializing. We usually only stay at Ritz Carlton hotels when we travel and have stayed at many of them. This Ritz lacks the service that many other ones have. The first room we rec'd had people staying in it. The bellman had to find us another room. My wife requested a roll a way bed, and asked for it to be delivered and set up at turn down time. We returned later that evening and there was no roll a way delivered. The room was nice. The bathroom was too small and lacked the separate shower that we expect when staying at the Ritz. This is more a business hotel than a resort. The pool was only open certain hours during the day. It opened in the moring until 10am and closed until 5pm. Not good for kids. During the weekend the pool is open all day. Overall not a terrible stay, we still had a good time. I just didn't leave saying I can't wait to come back to this hotel, like we have after many other Ritz hotels (Ritz Battery Park, New York - We checked out after a great weekend and couldn't wait to return. The service was top notch). The price (value) was great for this hotel. We had a re-connect package that included buffet breakfast, valet parking and metro tickets for $249 per day. Great price for a hotel in the D.C. area. I booked directly with Ritz reservation system.

Ritz Pentagon

from THERESA
Just got back from DC/Arlington. Stayed at Ritz Carlton Pentagon. Landed at DCA and had no Problems getting to the Hotel via Metro Thanks to the Fantastic TA Forum People who are the Guru's of Info.

Got to the Pentagon City Station in No time, followed the Directions I was told Here on TA and it worked perfectly. It gave Me the willpower to use the Metro several times with no worries.

The Ritz was very Busy. I checked in with no problems and while My bag was sent up tp My room I headed to the Club Lounge to get Lunch. There was some crazy weather brewing there May 11 in the Afternoon, I could have swore it was snowing. Then it turned to rain and then tornado watches. But I was mighty comfy right there in the Club Lounge eating yummy little snacks and great coffee.

My Room was on the 17 th floor and faced the Pentagon. Now that's one strange looking building. But I could see the Washington Monument, Reflection Pool (limitied), Capitol Dome. The room was a King Deluxe and very nice. All the amenties and then some.
I booked My Trip through Expedia and I had no problems. The Hotel is not one of the Nicest Ritz's I've had the pleasure of staying at. And there was MAJOR security there. Secert Service and The President of Bosnia was staying there and they Had Security everywhere, including survellance in My Hallway, now that I did not like one bit. And walking out of My room to a small group of SS. But they ended up being Polite and Discreet. In fact someone else real important ended up staying there and so even more securtiy.

All the Employees were very Nice and went out of their way to make Your Stay Great. It is very expensive for everything in the Hotel, food etc. But there is a Mall attatched to the Hotel so You can cruise right out there and get just about anything You want. The Metro station is right there too which makes it super easy to use the system that works Awesome. Very easy to get anywhere in the city.

This is not a Hotel to stay at if Your on a budget. In fact unless You can find a good deal I would not recommend this Hotel. I got a decent deal from Expedia, and I like the fact it was away from all the hustle and bustle.

All the food I had while at the Hotel was Outstanding. Fresh, well presentated and abundance . The Crab Cakes I had were Fantastic. They were the size of Hockey Pucks and came with Mashed potatoes and sauteed spinach. I also had some Great Salads there and they served some great rolls and Bread. staying on the Club floor gives You access to the Club Lounge and they serve 5 small meals aday, and everything I had there was Wonderful. The Best coffee, and I love to have breakfast on Vacation, take my time and read the paper, so I was in Heaven every morning. The Service on the Club was very good. Especially Sonia who went way out of Her way to take good care of Me. However, There was a Man serving the Club Lounge, but He hadn't a clue about Customer Service. Thank God for the Women, they ran circles around Him.

I hope this helps anyone considering staying here. If your doing business in the Pentagon or surronding area this would be an ideal Hotel. But for Families probaly not. There was a Young Man about 8 and He was very well behaved and Polite, but these old bitties were complaining about the fact that Children didn't belong on the Club lounge and Adults shouldn't bring kids there. I felt bad for the Kid and the Ladies who were with Him, that was way wrong of the Lady, she had nothing to complain about. He was a perfect little Gentleman.

OK but not what expected

from A TripAdvisor Member
I recently stayed for a long weekend with my wife and two children. While I travel frequently on business this was my first stay at a Ritz Carlton. Overall, I found the hotel to be OK but it did not blow me away. If you changed all the signs to say Marriott or Westin I would not have known the difference.

Pros
Good location - a metro stops is 30 feet from the front door. Only 2 metro stops away from the smithsonian museum (air & space).
Located next to a high end mall
Good breakfast buffett (included in hotel package) - waiters were excellent
Pool- nice size lap pool. Good for young children

Cons
Lobby- Smells like smoke - Lobby bar allows smoking & has a cigar bar.
The sitting chair in the room had a big stain - not what you would expect from a Marriott let alone the Ritz
Service - I know this seem shocking based on the Ritz's reputation. Was informed upon check in that they did not have a room with double beds (as I had reserved). I found desk clerk to be very aloof. When I asked if they could check to see if a room with double beds would be available the next night I got the impression that the clerk was just going through the motions. He then said "no" but at the same time the clerk next to him who has been listening to our coversation said "yes they definatly would". So he then said, "well maybe". I asked housekeeping for a robe and toothpaste ( twice) and neither was delivered - none of these things are the end of the world - just a little disappointing.

Summary - The hotel is nice but next time I think I will try somewhere else.

Five Star All the Way

from BSB21
Great hotel. The hotel staff is impeccably dressed and waits on you hand and foot. The lobby and public areas are decorated with paintings, rugs, sculptures, and crystal chandeliers. The rooms are spacious and comfortable. All rooms gave large marble bathrooms with luxury shampoos, soaps, mouthwash, towels, and bathrobes. The nightly turndown service really makes you feel special. They restock everything and leave French chocolates on your pillow. The hotel restaurant and lobby bar are great. Definitely the best hotel in D.C.

"

from Sashasmommy
The first thing you notice when you walk in the front door is a nice breath of cigarette smoke from the lounge that is right across from the front door. Not my idea of class. Also, no transportation from the airport, I was surprised. The staff was pretty nice... when I got out of the cab, the doorman got my luggage out of the car and must have looked at my luggage tag because he was radio-ing the front desk folks with my name before we walked in the door. The elevator requires a key card to go up, which sometimes works and sometimes doesn't. When you're on a lower floor, you really have to hurry and get it in there, otherwise you'll miss your chance and have to travel up and back down. The gym is nice, but there's no spray and rags to wipe stuff off yourself... the attendants usually will go wipe things down after people get done, but I saw them miss things when they weren't paying attention. The mall that's connected to the hotel is very nice and the metro stop right there is great.

Low-key Ritz

from adamunc
I have stayed at several other Ritz Carltons, but they were mostly resorts. This was my first experience with a business-oriented Ritz and it's pleasant but lacks the oomph of the full-scale resorts. The rooms are a little smaller [but the beds and linens are still divine] and the bathroom looks like one at a Marriott that's been dressed up with more expensive marble. The views are nothing special, so don't bother about your room location. The furniture around the rooms and entire hotel is slightly antiqued and scuffed but still high-quality. There are lots of frills from fancy and unusual lamps, nature paintings in gilded frames, and hutches full of china. It's all very English manor-house, down to the diamond-cut crytal chandeliers and light fixtures everywhere.

The location is fine; there's a not-too-exciting mall adjacent and a Metro stop literally right outside the front door. It's about 4-5 stops away from Georgetown and 8 away from the Smithsonian; very easy to get into DC.

The restaurant was quite good. More plush surroundings; the Sunday champagne brunch is a splurge at $58, but exceptionally good with a huge variety. The lounge is very comfortable with huge soft chairs and a nice small menu [simple but amazing pizzas], with good bartenders.

The service is highly professional but not quite as quick and proactive as I've seen at other Ritz properties. You will be waited on hand and foot, but it may take an extra minute to get your attention. When we pulled up in front of the hotel, we had gotten out of the car and opened the trunk and started to remove bags before anyone appeared with a luggage cart. We waited for several minutes for our check both times we were ready to leave the lounge. They're small things and certainly don't constitute "bad service", but it's just not as polished as the other Ritzes I've been to.

One last note, there are lots of dignitaries and celebrities who stay here. [The Utah Jazz were in the hotel the same time I was.] Therefore, there is key access only at the entrance to the hotel from the mall, as well as key-access in the elevators.

Excellent Service, Walls are thin

from A TripAdvisor Member
I stayed here with my wife on a Saturday and Sunday night. A nice thing about this hotel is that if I booked a Saturday night through the website, I got a Sunday night at the same rate. We paid $220 a night, which included a buffet breakfast for two. Without the breakfast it would have $20, but the food was very good and the service was simply outstanding and for $10 it was an outstanding value (who'd ever think that a Ritz-Carlton is a value?).

On to the review:

The public areas are very nicely decorated. The room was nicely decorated as well, but it didn't feel that much better than a spruced-up Hilton room. In other words, same type of layout and same sized rooms, but nice glass lamps and artwork on the wall. The bed was very good and the sheets were very soft.

A big, big downside for this place, which knocks off the 5th star for me is that the walls in the rooms are thin and I could hear the two kids (probably 4 and 6 years old or so) in the room next to me bouncing around in their room and being loud. Kids are kids and kids are loud (that's part of the job of being a kid), but I would expect to have a much quieter room in a Ritz-Carlton.

The staff in the hotel was very helpful, friendly and efficient, especially the people in the fitness center and the grill restaurant. The fitness center was the nicest I've ever seen and was very, very clean.

I'd recommend staying here, but be prepared to hear your neighbors.

Sorry about the blurry pics, but I hope that they're still helpful.

Always a pleasure whether for business or leisure

from FS_Junkie_with_kids
Between business and pleasure, we've probably stayed at this property 5-6 times in the last 3 years and we have always been pleased. Our most recent visit was Oct 15, 2005, and it seems like service has improved another notch, particularly the staff in the main restaurant (Ricardo, Ramiro and Isabel, especially). Ricardo overheard my daughter ask me for pancakes when we were at the breakfast buffet (they were serving french toast) and in five minutes, to our surprise, he appeared at our table with two of the most delicious pancakes. Now, that's personalized service! The fitness center staff was equally friendly.
For location, this hotel is hard to beat (and we've stayed in Georgetown at both the Ritz and Four Seasons in August 2005). The hotel is attached to the Pentagon City mall and Pentagon Row (good dining option). The Metro is literally right outside the main entrance (you don't even have to cross a street) and it's two stops from the National Mall/Smithsonian or Arlington.
The staff was accommodating to our two young children (ages 6 & 4).
We also enjoyed afternoon tea at the hotel. The food was delicious and the server was extremely helpful and allowed the kids to share the teddy bear tea/hot chocolate.
The accommodations themselves were comfortable and well-kept. Nice added security, too, as you are required to insert a room key to access any guest room floor.

Worst Ritz I have ever stayed at

from A TripAdvisor Member
This Ritz property and staff do not meet Ritz Carlton world class service. The room wasn't ready as reserved, and the reservations were wrong. Luckily I had a printed confirmation in hand with rates, time, etc, and the front desk still insisted it was wrong. We finally got to our room which had a lovely view of rooftops and airconditioners. The air never worked properly. Never supposing that the reservation would be messed up once I showed my written confirmation and the discussion at the front desk, I recevied my bill summary for check out two days prior to my actual check out. Again, I went down to the front desk to straighten out the reservation.

The elevators were blocked off for arounf 45 minutes to all paying customers while the Chicago Bulls were escorted to their rooms via private escort. Finally one elevator was released which was packed to capacity for another 20 minutes, until the more important Chicago Bulls went to their rooms. The carpet in the main dining room is torn and the facility overall needs repair. We never reached the "Service that delights" stage, furthermore the Ritz staff shrugged off the complaints as if we could take it or leave it. We "left it" never to return.

Top Local Tips for Arlington

Metro is the way to go Make sure you use the metro if you're sightseeing. It's quick and easy! However, there was some work being done on a few of the metro lines and it was fairly busy on the weekend.

Care Hire Car Hire not needed for a stay at RC Pentagon City - metro is right on doorstep and access to Washington National Airport is only 2 metro stops away. Dulles Airport is a $50 cab ride.

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Other names for Ritz Carlton Pentagon City Hotel

  • ritz-carlton arlington
  • ritz carlton pentagon city
  • ritz carlton arlington
  • ritz arlington
  • arlington ritz-carlton
  • arlington ritz
  • Address: 1250 South Hayes Street - Arlington - Virginia - 22202 - United States
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