Doubletree Hotel Crystal City

, Arlington, United States
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Doubletree Hotel Crystal City

, Arlington
3 star

Rooms: 630

300 Army Navy Drive - Arlington - Virginia - 22202 - United States Hotel Website | | 703 416 4100
339 Traveller

Reviews - Doubletree Hotel Crystal City

Historical Traveller Reviews of Doubletree Hotel Crystal City

Horrible Service--Overpriced

from A TripAdvisor Member
I stayed at the Doubetree for 4 nights for a business trip. The food was extremely overpriced, and twice during my trip I was automatically charged a 20% automatic gratuity. The rule is a 20% automatic gratuity for 6 plus people. Each time, there were only 3 of us eating, and they tagged it on hoping we wouldn't notice. The second time it happened, I brought it to the attention of the manager Gabriel and he was rude and said nothing could be done because the waitress was already gone for the night. Most of the staff spoke broken English, so getting help with these matters was difficult to say the least.
The rooms were OK, nice views, and clean. However, for the price of the rooms, service, and food, I would not stay again.

Best Service Ever, Wonderful Facility, Great Location

from everglades_gal
I stayed one night at the Doubletree Crystal City. This was a last-minute trip and I used priceline, so I was expecting some attitude (staff being less than nice b/c I didn't book directly through the hotel). Instead, I was treated wonderfully. My flight got in at 9 a.m. and I took the shuttle to the hotel. I was shocked to find out that at 9:40 in the morning, I could check in -- and they had upgraded me to a suite since I'm an HHonors Silver member. They did all this without my even having to ask. The front desk staff were so friendly & wonderful.

The actual hotel suite was great. The bedspreads & curtains are those outdated brown/tan patterns, but the chairs were all brand new in a funky black/white pattern - very appealing. The shower looked brand new - it was a glossy peach with all sorts of curves, if you can imagine that in a shower!

I was only staying one night, and couldn't remember when check out was. I called to ask, and they told me "Check out is at noon, would you like a later check out?" I didn't even have to ask for a late check out - they volunteered it! I didn't need it but it was very nice for them to offer.

All in all, I will certainly come back to this hotel during my next stay to DC. The location is great (a few minutes walk from the metro, plus their shuttle works well), they have a beautiful pool, a well-equipped work out room, plus that fabulous service.

Great location

from bjstirling
This is a nice, comfortable hotel. The best part in my opinion though was the location. It was within easy walking distance of shopping and some nice restaurants. Plus, it was a snap to get to a metro stop to check out the Smithsonians and the monuments.

Staff were quite friendly and the airport shuttle will have you at Reagan National in 5-10 minutes.

My only negative comment is regarding price. I had a reduced rate for the conference ($159) but was quoted $259 (weekday) for a separate stay after the conference. I found a much better deal ($170 weekday) at the Radisson Reagan National which wasn't much wose off as far as location is concerned.

Very pleased!

from Phil2016
Stayed at the Doubletree for two nights. Very pleased with hotel. Received through Priceline for $75/night and was given a suite at check-in. Bed was comfortable, furnishings were what you would expect from a Doubletree. The shuttle to the metro is only on the half hour, so not too dependable. The walk isn't bad...maybe 10 minutes to Pentagon City station. The rotating lounge is worth a visit.

Parking is $15 for self park, $20 for valet. You can self park right by an entrance door, so no real need to valet. Internet is wireless for $9.95/night and much more reliable that the wireless of many hotels.

Normally wouldn't choose to stay in Crystal City, but would stay here again if looking in this area.

Surprisingly good.....

from Connecticat
Stayed at the Doubletree Crystall City as a result of the final reunion of the veterans that had served in China, Burma and India during WWII (my dad (now deceased) was among those that had served in the CBI. Of course I was skeptical when the rooms were going for $89/night (convention rate), but wanted to be a part of the group.

(1) The hotel's website provided GREAT directions to the site (except for 1 little typo that mentions an I-85 split vs. an I-95 split) right to the door. (2) Bellmen were readily available to help and most welcoming. (3) Check-in was absolutely flawless and pleasant (and the cookie was warm and delicious!). (4) The room, in the North Tower - 12th floor - with a superlative view of the Pentegon and downtown DC, was more than adequate in size and more importantly very clean. The decor is OK - but the beds - are amazing - most comfortable hotel bed I've slept in in the US - in a LONG time. (5) A call to maintenance for a burned out bedside reading lamp was responded to within 10 minutes and ended with apologies and a coupon for a complimentary buffet breakfast (which, by the way is excellent) for 2 as compensation for our inconvenience (a more than generous gesture).

The hotel is still undergoing some renovation (Cafe in a temporary location, public area rejuvenations and hallway work, etc.) but all in all it was not an obtrusion or major inconvenience to the hotel guests.

Bar drinks (in Lobby Bar and Sky Dome) are a bit pricey - $8.50 for a call brand (Absolut and club soda). The food in the Sky Dome was average and priced fairly given the view. The Sky Dome was actually fun - as it revolved and your views of DC changed. No need to rush over to a window seat - as you'll eventually get one.

The location is very good - close to shopping (Fashion Center - Pentagon City) and close to Metro and buses - regarding Metro - what a great way to get around - the Yellow and Blue Lines seem to work best - for effort-free travel to most of the super sites in the City from this area - a 10 minute ride - at most - to where you need to go.

Also....a really fun tour to do is the DC Ducks - catch the Ducks from Union Station - it's a real quacker - $30/person - unless gas prices continue to soar!

All in all - great experience at the Doubletree and superlative experience in DC.

Location

from A TripAdvisor Member
stayed recently for some business meetings and thru the weekend for some personal time as well. The staff was accomodating, friendly and eager to please. The shuttle service was convienient to metro & the airport. I was was in a recently renovated room with fantastic views of DC. This hotel is a great value!

Okay for touring DC

from dunewalker
My husband and I spent Fourth of July weekend here, had a car and found it to be a convenient jumping-off point for visiting DC attractions and Montgomery County, MD, as it's near both highways and Metro to National Mall, RFK baseball stadium, etc.

Biggest problem and one mentioned frequently here was the weak AC, and I'd hate to think how it functions when it's REALLY hot and humid. (We were there at an unusually low-humidity time for DC summer.)

Highlight was watching the fireworks over the Washington Monument at "Windows on Washington" restaurant on the 14th floor of the hotel, with the Pentagon standing off to the left and an incredible view of the Jefferson Memorial, Capitol Bldg and National Cathedral. They had a $129 per person open bar/sumptuous buffet with red/white/blue streamers, balloons and leis, Uncle Sam hats, Liberty tiaras, champagne, wines and even free-flowing mineral water. We have never done anything so "kitschy," but we had a terrific time. It was like a New Year's Eve party for the USA, and a group of friends decided it might be easier than fighting the Metro crowds on the Mall or trying to find another place near the confluence of highways to watch the light displays. Tender medallions of beef, shrimp cocktail, Maryland crabcakes, buffet of every selection on the somewhat upscale restaurant's menu with personal and friendly service, the chef made the rounds and greeted everyone, etc.

We paid $89 for Sat and Sun nights and $99 for Monday (night of the 4th) for a standard room with a view of the Potomac, DC monument skyline and planes taking off from National, although rates can go up to $250 during business days, due to proximity to National Airport. We had asked for a king room, but they gave us a double double, informing us that the view from the North Tower was much better amongst the available rooms, and they were right.

Breakfast buffet and restaurant was regular Hilton/Doubletree price and fare (minus omelet station), and fine if you need to eat hearty early and get out to tour. Also, a Starbucks station offered limited bagels, muffins, sandwiches, salads and drinks, which was nice. The gift shop kept conveniently long hours for munchies and cold drinks.

We are from Manhattan and lived in DC for a few years, so the 3-4 block walk to the Pentagon City Metro across a block of warehouse parking road and cement streets in the 90-degree weather didn't faze us. At that Metro stop, there are many lively stores -- Macy's, Marshall's, Nordstrom, BB&B, etc.

Our room had 3 phones (at desk, bedside, and toilet), so when the bedside phone went out, it wasn't a disaster. When they couldn't fix it, they gave us a $15 (one night) parking voucher as recompense.

A friend using our "facilities" after the fireworks commented that she'd never seen a smaller bathroom, but, as I said, it was $89. Towels and sheets were good quality, pillows were flat, beds had inviting down comforters.

Worst features? The indoor pool, which was a good size and temperature and a place where the kiddies stay at one end so adults can really swim was never open at its promised time of 10 a.m., and in mid-day we had to hunt down the lifeguard to open the pool again. One day, there were no towels by 11 a.m. at the pool and parents and their 7 kids didn't know how to leave the pool area, which, by the way, has a great view of Pentagon. Another day, the lifeguard started playing a hiphop station, the kids began to get rambunctious, and he gladly turned the station to pleasant jazz/salsa.

The absence of pleasant outdoor space was a real minus. A few sitting benches, potted trees or flowers would make a huge difference.

Other bad feature, they have a rotating dance/cafe at the very top of the restaurant, accessible by only one elevator. They publicize it ferociously, but was so crowded on July 3rd evening, with at least three high school bands from Midwest staying there, that we and a group of young folks we "adopted" were unable to access it after going up and down elevators and stairs to and from the front desk, etc., unable to get straight answers. The Lobby Lounge w/several large TVs for sports had "last call" at 11:30, although there were many patrons who would have preferred to sit longer, since the hotel is not as near to local bars/restaurants as some hotels 1/2 mile to the south.

We've stayed better places in the DC area. Our favorites are the Embassy Row Hilton near Dupont Circle, North Bethesda Marriott, Rockville Doubletree (because they have weekend rates and are all in lively areas w/in a block of the Metro), as well as the flagship Marriott Suites on Democracy Blvd in Bethesda.

Very Nice with Accomodating Staff

from A TripAdvisor Member
I have to admit, I didn't have any of the problems at this hotel that many of the other people did. We had an excellent room with a great view with touches such as granite countertops, new tile showers, and a down comforter.

To be clear, I booked my room on Priceline and paid only $55 per night, far below the going rate for this hotel or any other decent place in the DC area. Upon arrival, Kodi (who was our contact during our entire time at the hotel) informed us that our first choice of a king size non-smoking room was available, but without a view. We took a room with a view that had 2 doubles, and Kodi called us the next day to tell us that a room had become available that we would probably like and offered to move us into it. Not bad for $55 a night!!

Some renovation work was still taking place - the elevators are unbelieveably slow, and the escalators were inoperable. To me, these were fairly minor issues, but some may disagree.

The shuttle to the Pentagon City metro station was nice, but consistently late or early. It was better to walk (1/3 mile or so).

Parking is pricey, but it is everywhere - we rode the metro only, so we avoided that issue.

The a/c in our room was adequate at best. We had it set at 55 the whole time and it never seemed to get cooler than 75 or so.

Overall, this is a very good place to stay - book it on priceline and save big!! I would definitely stay here on future trips to DC, particularly once the renovations are complete to the elevators.

, not renovated

from wff
Having endured two stays during the construction period referred to in earlier reviews, I was not prepared to return to this hotel again. However, after reading of "marble and granite" bathrooms and the great service some recent reviewers received, I decided to give this property another chance. Big mistake.
Upon arrival, I was encouraged by the nice new lower and upper lobbies. Unfortunately, that good (new) first impression faded after the desk clerk, who could barely speak English, check me in as if I were an item on a production line he was working. I asked him if the room was upgraded, since I am Diamond level HHonors member. He told me that my room was a suite in a "renewed but not renovated" area of the hotel. "Renewed" apparently means that the elevator and hallways have been renovated but the room still has a back to the '70s" look, complete with cracked enamel in the sink, dim lighting in the bathroom, and a molded shower. Nice euphemism. So much for upgrades. I can only conclude that the review about the wonderful room with "granite and marble" was planted by someone trying to promote this hotel. Surely, the management would not "upgrade" someone to a room that was not renovated during the recent lengthy construction period. The room was well worn, including a few stains in the carpet and lots of dust/lint in the bathroom overhead including both the "honeycomb" plastic panel over the lights and the exhaust fan. However, the bed had been recently replaced and was quite comfortable, despite the threadbare poly-cotton sheets. To cap off a disappointing stay, I went down the lobby restaurant to have my complimentary breakfast (due to HHonors status) only to be ignored by the staff while waiting to be seated for about five minutes. Having observed the wait staff moving at a snail's pace, I decided to leave in order to arrive on time for a meeting close to the hotel scheduled for 45 minutes later. I left a critique card with the front desk at checkout and was never contacted by management despite some fairly negative comments. One can only conclude that business is "good enough" at this property and that customer service has take a back seat. Bottom line: there are better places to stay in Crystal City.

not satisfied

from A TripAdvisor Member
was not told i must pay 15.00 a night to park until i arrived i was short on money also i requested first floor room was told i would get it when i got there they were gone

Top Local Tips for Arlington

Don't Drive In DC Unless You're Experienced With Our Kind of Traffic The DC metro is very easy to understand, and goes to many outlying neighborhoods (including Arlington). A great view of the city is on the Yellow Line, between the Pentagon and L'Enfant Plaza (crossing the bridge). Metro here is expensive, so one way to save a little cash is to buy a day pass. These are good all day after 9:30am for only $6.50, and give you unlimited subway rides and can be purchased in every metro station, at any machine which sells SmartTrip cards. Feel free to ask a station manager for assistance. DC Metro closes most days at 23:30pm (later on Friday and Saturday nights). Also, please try not to irritate the commuters (who are always in a hurry). Metro ettiquette is not to block doors or escalators, to say 'excuse me' when attempting to shove past, and to stand on the right side of moving escalators so that others may walk on the left.

Wonderful arlington The metro is clean, reliable and very cheap. It was centrally located and very easy to understand the maps. Paying for a ticket was easy and convenient with all destinations clearly marked and the correct travel price. This is a good way to get around and I would recommned using the metro in favour of expensive monotoned guided sightseeing tours. The metro was easy and convenient to use when we visited Arlington Cemetary. I would recommend you take the guided tram tour as the cementary is very hilly and its a long walk to all the relevant sites. Take water with you as you cannot ourchase any there and its its hot you will need refreshements and only water is allowed.

The Metro Use this! It's cheap, fast, and clean, as well as easy to use. It'll take you anywhere you need to go so don't rent a car!

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Other names for Doubletree Hotel Crystal City

  • doubletree hotel crystal city
  • doubletree hotel arlington
  • doubletree crystal city national airport
  • Address: 300 Army Navy Drive - Arlington - Virginia - 22202 - United States
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