Hilton Burlington Hotel

, Burlington, United States
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Hilton Burlington Hotel

Rooms: 257

60 Battery Street - Burlington - Vermont - 5401 - United States Hotel Website | | 802-658-6500
340 Traveller

Reviews - Hilton Burlington Hotel

Historical Traveller Reviews of Hilton Burlington Hotel

poor housekeeping

from Spaggis
As others have mentioned, the hotel rooms are a bit more rundown than you would expect. Our biggest issue on this visit was related to housekeeping. The first thing we noticed after checking in was some peanuts on the floor - obviously housekeeping didn't vacuum too well that day. Thinking this was just a small oversight, we went out for supper. When we got back and got our daughter ready for bed (late for her since it was already 9:30), we found peanuts in the sheets - obviously housekeeping didn't strip the bed after the last guests!

We've stayed at this hotel about 6 or 7 times over the last 10 years, and it seems to be on a steady downhill slide. It needs renovation desperately. It's too bad there isn't another hotel near the waterfront & downtown. As others have said - love the location, starting to really dislike the hotel.

Great view - little else to reccomend

from scooty
The less than stellar experience began with trying to book a room. Even when calling the hotel directly, one is transferred to a national phone line, and I waited for over 20 minutes for an agent to come on the line. I was told the only room available was the lakeview for $209 - pretty pricey for little Burlington.

I took the room and was told a shuttle would come get me at the airport in 15 minutes. Over a half hour later the shuttle finally arrived.

I took the elevator up and noticed scratch marks and grime inside and on all the buttons - fairly surprising for a hotel charging this much. The hallway leading to the room was not much better: every room door had scuff and kick marks along the base.

Opening the door I was greeted with some seriously musky and muggy air. The carpet was sopping wet, and they had placed a large blow-dryer right in the doorway which was loudly and feverisly attempting to dry the rug. The area of moisture covered perhaps a third of the room.

I called down to let the front desk know my dissatisfaction and ask for another room. They were extremely nonchalant and said they'd call back.

Twenty minutes went by, and while I waited I checked out the room. The furnishings, art, and drapes were Holiday Inn level: utilitarian and ordinary. It was reasonably clean but very tired. I tried to check tripadvisor to read up on the hotel, but I found to my dismay their wifi is $10 a day: ridiculous when you're paying so much already.

The front desk finally called back and I was told I'd be moved to another room. When I asked if it was also a lakeview room, I was told it was not. What was the rate? I inquired. The same, the woman said.

While the wet rug was not ideal, I certainly did not want to be banished to a room without this view, especially at the same price. I told the woman to forget the other room, and if she saw it in her heart to reduce the rate due to the wet room and noisy blow dryer, so be it. (I was charged the full rate.)

I then walked downtown and had some great beer and food in Burlington's pleasant little village. The AC took care of the mugginess by the time I returned, though the carpet was still wet and I had to listen to the blow dryer all night long.

In the morning I awoke to a fantastic view of the lake and the Adirondacks, which I enjoyed with my coffee and Dunkin Donut.

All in all, the Wyndham is pretty dumpy with mediocre service. The view and location almost make up for it......almost. Considering the price, I'd look elsewhere.

s a mixed bag!

from GabyTraveler
We stayed at this hotel last year, and I don't know what's happened, but the hotel is a mess. Horrible housekeeping- our room was dirty, and one day housekeeping NEVER CAME! The elevators were broken the WHOLE TIME we were here (7 days)! I don't know if management has changed, but wow! How disappointing! Despite all this, the front desk staff is very nice, and the hotel has the best location in Burlington- our room had a lovely view of the lake. Maybe the hotel was just having a bad week, but hopefully, the hotel will address some of these issues. We noticed many other guests complaining too-.

Really liked the Wyndham

from no1riggie
We stayed here and really liked it. We had a room at the back - no view, but nice and quiet. We were at the end where the building work is going on but we stayed on Friday and Saturday nights and there was no work while we were there. The hotel is clean and comfortable. The staff were friendly and helpful - what more do you want?
We didn't eat at the hotel or use any of the other facilities so I can't comment on them.
We'd definitely stay here again if we visited Burlington as this hotel has the best location for downtown. If you arrive by plane and are only here for a few days you might not even need a car. The hotel has a courtesy bus which will transport you to and from the airport and Church Street is only a few minutes walk away.

Burlington great, Wyndham OK

from A TripAdvisor Member
Given the website photos (especially on Expedia) I was expecting something kind of plush and it was a lot older than I thought it would be.
As another reviewer has said it is not directly on the waterfront though it is on the closest road past the waterfront. That said it will take you all of five minutes to get there and get some exercise.

Reception were very pleasant. Our booking was through hotwire which they seemed to need referring to their back office a number of times to get the billing right. Given perhaps it was through hotwire and we'd paid very little were were granted a "city" view room (read: view of Filene's multi-storey car park and the Chittenden office block).

Our first room was next to the ice machine which actually made the wall and floor in our room vibrate. We asked to be moved and this was no problem, we were moved to another floor, three rooms from another ice machine which again was incredibly noisy (to hear it through three rooms has to be something). However at least we were away from the building work the other end of the hotel (it's another hotel by the way).

There's a good size pool, which was never busy. A previous reviewer has mentioned the Cabana rooms, one of the other downsides with these rooms is lack of privacy from people in the pool area so something to think of. There's also a mini gym which had a few exercise and weight machines just for guest use.

Tried breakfast at the Green Mountain Roaster's coffee cart which was rubbish. Overpriced (and you know this because GMRs are all over Burlington), burnt and tasteless. Burlington Church Street Marketplace is just a few minutes walk away, lots of trendy cafes for breakfast, and for the evening loads of good restaurants and bars, try the American Flatbread for pizza and beer and Stone Soup for lunch.

We didn't dine at their restaurant but the menu did look good and the hotel does have tremendous views overlooking beautiful Lake Champlain and if you can get your room to be one that has the same view, you're probably in for wonderful sunsets over the lake.

Budgeting for some extra costs, parking is in the council multi storey car park and costs $5.50 per day billed to your room. We used the phone and were charged equivalent of $5 per minute for a long distance US call. Was a bit annoyed because they don't publish a tariff but instead suggest you call their Operator on each occasion to get a call estimate (hmm how likely is that). So if you have a US cellphone, it's probably going to be cheaper to use that.

It was nice to be able to find a hotel where you can park your car at the hotel ($5.50 per day) and use your legs to explore the city.

In summary, friendly staff, good location, ask for a lake view (best of luck if you're a Hotwire customer) and one away from the building works and remember that a hotel's somewhere to sleep and get out and explore quirky Burlington.

A downtown hotel near a big lake....

from Steedappeal
This Wyndham has the best location in downtown Burlington. Contrary to photos the hotel is not directly on the water but about 2 blocks away. However, the lake can be directly viewed from the hotel's public areas, especially a magnificent view from the mezzanine restaurant "Seasons on the Lake". Initially, I was put in a corner town room but noticed that it overlooked a big construction site (possibly building a competing hotel right next door?). The room had a tiny bathroom but had a very pleasant layout. Since I'm from New York City (and don't need any more jack hammering in my life) I requested and was granted a room further away from the noise. One glitch: while waiting for my new room the door lock suddenly clicked and someone else was trying to enter my room! Fortunately, the intruder was just another traveler handed the wrong key by the Front Desk. My new room was not as good a layout (more like a hospital room) BUT faced the Lake and had a larger bath room. I would avoid the handful of poolside cabana rooms since the smell of chlorine must be overpowering. Unfortunately, the Lobby is dominated by the numerous banquet rooms so it is not a place to unwind and relax. The very young looking Front Desk staff had a good grasp on where to go for this-or-that but there is not one Concierge to consolidate local info and advice. There is a complimentary airport shuttle which is a nice amenity. The "Seasons" restaurant had a very nice bar and the food quality was much better than average hotel fare.

Great location, good views, but outdated and noisy

from A TripAdvisor Member
We picked the Wyndham because it is right downtown, walking distance to all the shopping, and nightlife. It is also across the street from the lake and we got a room with a great view.

That being said, don't expect too much from the hotel. The hallways are dark, stuffy, and slightly dirty. The rooms are nothing to write home about. Not bad, but not above average. Although clean, our room was slightly on the small side. The walls were slightly on the thin side, and the shower didn't have enough light inside.

The noise is the real potluck. This hotel has it all: rumbling ventilation, noisy ice machines, and a construction site next door that starts hammering at 6 AM. Luckily our room was far enough from the ventilation and ice machine, but the construction did wake us up.

s a Wyndham

from MrCottage
My wife and I traveled here for the annual Penquin Plunge for Special Olympics. It was a great event and this Wyndham location (formerlyRadisson )has the best view of Lake Champlain. Great staff.
Suggest dinner at L'Amante's a 5 minute walk on College Street.

Great bed and pillows - rude front desk staff

from A TripAdvisor Member
I have been staying at this hotel for years and have come to accept the outdated heating/cooling system as the location is great and the staff were very friendly. This is my 1st time staying here since it switched to Wyndham and I found the front desk staff to be rude when responding to simple requests.

That said the bed and pillows were fantastic

Great Location, Average Room, Maintenance Issues

from BC97
We stayed at the Wyndham in downtown Burlington for 3 nights in July. First let me say that our stay was free as an award from my wife's company. I certainly would not have paid the room rates for this hotel as it's the most expensive chain hotel in Burlington. The room was fairly nice. We had a corner room (which I highly recommend), but we didn't have a view of the lake. There was a convention and we couldn't get an upgrade. Oh well, we didn't spend much time there anyway.

There's no parking at the hotel, so you have to leave your car in the city parking garage for a fee. It wasn't too much. I can't remember the exact cost, but probably close to $10/day or so. Probably less. It's worth it to be able to walk to everything and not have to worry about parking in downtown. The lake is right across the street and Church Street is only a block or two away. This hotel has probably the best location in Burlington. Church Street is the place to be in Burlington each night after long days of exploring, skiing, etc. Check out the NECI (New England Culinary Institute) on Church Street. I hope I got the name right. Great food, great presentation. Worth it even if there's a wait. I have to admit that I found it funny to watch several people walk out of this place when they heard it was a 15 minute wait for a table. I wouldn't consider 15 minutes much of a wait. Those of you from the larger cities know what I'm talking about. This is what adds to the charm of Burlington when people consider 15 minutes too much to handle.

The reason I wouldn't pay to stay here is because the rooms just aren't that terrific for the price. The Sheraton only 5 minutes away is much cheaper. But given that it was free, I'd rather stay at the Wyndham because of the location (and the rooms are a little nicer than the Sheraton in my opinion, my wife disagrees).

Here are the issues we had at the Wyndham though - the TV in the room was blurry. Looked like the tube was going. Couldn't have been a new problem. The room actually had two air/heating units which was a plus. Unfortunately, both of the squeeked so bad that we couldn't sleep. Had to leave them off. Luckily, July evenings in Vermont are very nice. Housekeeping was horrendous. We ran out of TP and had to call for more. No one showed up, so I had to find someone cleaning another room and raid her cart. Ran out of shampoo for my wife. It was never re-stocked. Had to ask for more. Never got the extra pillows we requested. Cleaning was a joke. We had crackers and cheese waiting for us at check-in (Wyndham by Request program). No one ever took the platter and no one ever emptied the trash. Had to finally leave everything outside the door. The bed was made with the length of the sheet across the bed instead of lengthwise. So the sheet didn't go all the way down to the botton of the bed. I guess she was trying to wrap it around the width instead???? Walked in on the housekeeper one afternoon and found her vacuuming. Was nice to see they cleaned something.

After leaving the hotel, I wrote to them to let them know of the housekeeping and maintenance issues. I didn't want to mention anything while we were at the hotel because I didn't want a maintenance person in our room doing work while we were trying to enjoy our vacation. They were kind enough to offer a free night for a future stay at any Wyndham.

Overall, I absolutely love Burlington and think the location of this hotel is terrific. For the price (free), the rooms are decent. With all this going for them, too bad the maintenance and staff were so bad. If you're looking to walk to the mall, Church Street, the lake, etc., then this is your place. If you don't mind a short drive and want something more reasonably priced (by Burlington standards), look elsewhere.

Top Local Tips for Burlington

Ethan Allen ferry ride The Ethan Allen ferry ride on Lake Ontario is relaxing and offers a beautiful view. It is worth the trip. The shops and restaurants were also within walking distance.

Toko restaurant You must try this Japanese restaurant, they cook the meal in front of you and it is delicious

church street Church street is where all the action is not to mention the ferry ride at Lake champlain

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Other names for Hilton Burlington Hotel

  • hilton hotel burlington
  • hilton burlington
  • burlington hilton hotel
  • burlington hilton
  • Address: 60 Battery Street - Burlington - Vermont - 5401 - United States
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