Hilton Burlington Hotel
Reviews - Hilton Burlington Hotel
Read 340 additional reviews of Hilton Burlington Hotel at TripAdvisor.
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Historical Traveller Reviews of Hilton Burlington Hotel
poor housekeepingfrom Spaggis
We've stayed at this hotel about 6 or 7 times over the last 10 years, and it seems to be on a steady downhill slide. It needs renovation desperately. It's too bad there isn't another hotel near the waterfront & downtown. As others have said - love the location, starting to really dislike the hotel.
Great view - little else to reccomendfrom scooty
I took the room and was told a shuttle would come get me at the airport in 15 minutes. Over a half hour later the shuttle finally arrived.
I took the elevator up and noticed scratch marks and grime inside and on all the buttons - fairly surprising for a hotel charging this much. The hallway leading to the room was not much better: every room door had scuff and kick marks along the base.
Opening the door I was greeted with some seriously musky and muggy air. The carpet was sopping wet, and they had placed a large blow-dryer right in the doorway which was loudly and feverisly attempting to dry the rug. The area of moisture covered perhaps a third of the room.
I called down to let the front desk know my dissatisfaction and ask for another room. They were extremely nonchalant and said they'd call back.
Twenty minutes went by, and while I waited I checked out the room. The furnishings, art, and drapes were Holiday Inn level: utilitarian and ordinary. It was reasonably clean but very tired. I tried to check tripadvisor to read up on the hotel, but I found to my dismay their wifi is $10 a day: ridiculous when you're paying so much already.
The front desk finally called back and I was told I'd be moved to another room. When I asked if it was also a lakeview room, I was told it was not. What was the rate? I inquired. The same, the woman said.
While the wet rug was not ideal, I certainly did not want to be banished to a room without this view, especially at the same price. I told the woman to forget the other room, and if she saw it in her heart to reduce the rate due to the wet room and noisy blow dryer, so be it. (I was charged the full rate.)
I then walked downtown and had some great beer and food in Burlington's pleasant little village. The AC took care of the mugginess by the time I returned, though the carpet was still wet and I had to listen to the blow dryer all night long.
In the morning I awoke to a fantastic view of the lake and the Adirondacks, which I enjoyed with my coffee and Dunkin Donut.
All in all, the Wyndham is pretty dumpy with mediocre service. The view and location almost make up for it......almost. Considering the price, I'd look elsewhere.
s a mixed bag!from GabyTraveler
Really liked the Wyndhamfrom no1riggie
We didn't eat at the hotel or use any of the other facilities so I can't comment on them.
We'd definitely stay here again if we visited Burlington as this hotel has the best location for downtown. If you arrive by plane and are only here for a few days you might not even need a car. The hotel has a courtesy bus which will transport you to and from the airport and Church Street is only a few minutes walk away.
Burlington great, Wyndham OKfrom A TripAdvisor Member
As another reviewer has said it is not directly on the waterfront though it is on the closest road past the waterfront. That said it will take you all of five minutes to get there and get some exercise.
Reception were very pleasant. Our booking was through hotwire which they seemed to need referring to their back office a number of times to get the billing right. Given perhaps it was through hotwire and we'd paid very little were were granted a "city" view room (read: view of Filene's multi-storey car park and the Chittenden office block).
Our first room was next to the ice machine which actually made the wall and floor in our room vibrate. We asked to be moved and this was no problem, we were moved to another floor, three rooms from another ice machine which again was incredibly noisy (to hear it through three rooms has to be something). However at least we were away from the building work the other end of the hotel (it's another hotel by the way).
There's a good size pool, which was never busy. A previous reviewer has mentioned the Cabana rooms, one of the other downsides with these rooms is lack of privacy from people in the pool area so something to think of. There's also a mini gym which had a few exercise and weight machines just for guest use.
Tried breakfast at the Green Mountain Roaster's coffee cart which was rubbish. Overpriced (and you know this because GMRs are all over Burlington), burnt and tasteless. Burlington Church Street Marketplace is just a few minutes walk away, lots of trendy cafes for breakfast, and for the evening loads of good restaurants and bars, try the American Flatbread for pizza and beer and Stone Soup for lunch.
We didn't dine at their restaurant but the menu did look good and the hotel does have tremendous views overlooking beautiful Lake Champlain and if you can get your room to be one that has the same view, you're probably in for wonderful sunsets over the lake.
Budgeting for some extra costs, parking is in the council multi storey car park and costs $5.50 per day billed to your room. We used the phone and were charged equivalent of $5 per minute for a long distance US call. Was a bit annoyed because they don't publish a tariff but instead suggest you call their Operator on each occasion to get a call estimate (hmm how likely is that). So if you have a US cellphone, it's probably going to be cheaper to use that.
It was nice to be able to find a hotel where you can park your car at the hotel ($5.50 per day) and use your legs to explore the city.
In summary, friendly staff, good location, ask for a lake view (best of luck if you're a Hotwire customer) and one away from the building works and remember that a hotel's somewhere to sleep and get out and explore quirky Burlington.
A downtown hotel near a big lake....from Steedappeal
Great location, good views, but outdated and noisyfrom A TripAdvisor Member
That being said, don't expect too much from the hotel. The hallways are dark, stuffy, and slightly dirty. The rooms are nothing to write home about. Not bad, but not above average. Although clean, our room was slightly on the small side. The walls were slightly on the thin side, and the shower didn't have enough light inside.
The noise is the real potluck. This hotel has it all: rumbling ventilation, noisy ice machines, and a construction site next door that starts hammering at 6 AM. Luckily our room was far enough from the ventilation and ice machine, but the construction did wake us up.
s a Wyndhamfrom MrCottage
Suggest dinner at L'Amante's a 5 minute walk on College Street.
Great bed and pillows - rude front desk stafffrom A TripAdvisor Member
That said the bed and pillows were fantastic
Great Location, Average Room, Maintenance Issuesfrom BC97
There's no parking at the hotel, so you have to leave your car in the city parking garage for a fee. It wasn't too much. I can't remember the exact cost, but probably close to $10/day or so. Probably less. It's worth it to be able to walk to everything and not have to worry about parking in downtown. The lake is right across the street and Church Street is only a block or two away. This hotel has probably the best location in Burlington. Church Street is the place to be in Burlington each night after long days of exploring, skiing, etc. Check out the NECI (New England Culinary Institute) on Church Street. I hope I got the name right. Great food, great presentation. Worth it even if there's a wait. I have to admit that I found it funny to watch several people walk out of this place when they heard it was a 15 minute wait for a table. I wouldn't consider 15 minutes much of a wait. Those of you from the larger cities know what I'm talking about. This is what adds to the charm of Burlington when people consider 15 minutes too much to handle.
The reason I wouldn't pay to stay here is because the rooms just aren't that terrific for the price. The Sheraton only 5 minutes away is much cheaper. But given that it was free, I'd rather stay at the Wyndham because of the location (and the rooms are a little nicer than the Sheraton in my opinion, my wife disagrees).
Here are the issues we had at the Wyndham though - the TV in the room was blurry. Looked like the tube was going. Couldn't have been a new problem. The room actually had two air/heating units which was a plus. Unfortunately, both of the squeeked so bad that we couldn't sleep. Had to leave them off. Luckily, July evenings in Vermont are very nice. Housekeeping was horrendous. We ran out of TP and had to call for more. No one showed up, so I had to find someone cleaning another room and raid her cart. Ran out of shampoo for my wife. It was never re-stocked. Had to ask for more. Never got the extra pillows we requested. Cleaning was a joke. We had crackers and cheese waiting for us at check-in (Wyndham by Request program). No one ever took the platter and no one ever emptied the trash. Had to finally leave everything outside the door. The bed was made with the length of the sheet across the bed instead of lengthwise. So the sheet didn't go all the way down to the botton of the bed. I guess she was trying to wrap it around the width instead???? Walked in on the housekeeper one afternoon and found her vacuuming. Was nice to see they cleaned something.
After leaving the hotel, I wrote to them to let them know of the housekeeping and maintenance issues. I didn't want to mention anything while we were at the hotel because I didn't want a maintenance person in our room doing work while we were trying to enjoy our vacation. They were kind enough to offer a free night for a future stay at any Wyndham.
Overall, I absolutely love Burlington and think the location of this hotel is terrific. For the price (free), the rooms are decent. With all this going for them, too bad the maintenance and staff were so bad. If you're looking to walk to the mall, Church Street, the lake, etc., then this is your place. If you don't mind a short drive and want something more reasonably priced (by Burlington standards), look elsewhere.
Top Local Tips for Burlington
Ethan Allen ferry ride The Ethan Allen ferry ride on Lake Ontario is relaxing and offers a beautiful view. It is worth the trip. The shops and restaurants were also within walking distance.
Toko restaurant You must try this Japanese restaurant, they cook the meal in front of you and it is delicious
church street Church street is where all the action is not to mention the ferry ride at Lake champlain
Other names for Hilton Burlington Hotel
- hilton hotel burlington
- hilton burlington
- burlington hilton hotel
- burlington hilton
- Address: 60 Battery Street - Burlington - Vermont - 5401 - United States
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