Grand America Hotel

, Salt Lake City, United States
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Grand America Hotel

, Salt Lake City
5 star

Rooms: 775

555 South Main Street - Salt Lake City - Utah - 84111 - United States Hotel Website | | 801 258 6000
312 Traveller

Reviews - Grand America Hotel

Historical Traveller Reviews of Grand America Hotel

The only place to stay in SLC!

from funsandiego
Beautiful, grand "old world" hotel. Incredible European antiques throughout. Fabulous rooms and baths. Great service and good location. Only downfall is the restaurant. The food is so-so and the only restaurant in the hotel is more like a "cafe". A hotel of this stature should have a five star restaurant. We were told that the reason they do not is because of the restaurants in their sister hotel "The Little America" which didn't make much sense. We did have Sunday brunch at the Little America and it was very good. However, it is rather inconvenient to have to go across the street to another hotel for a meal!

Outstanding but very busy

from Al4travel
We decided upon the Grand America for our anniversary this year. The hotel is outstanding in all respects. Executive room is breathtaking, with large entry, living room, bedroom, dressing area, two vanities, top of the line toiletries, separate shower/tub, and fantastic views of nearby mountains. The Grand America staff is excellent, no matter what part of the hotel services are utilized.

Hotel furnishings are elegant, the pool area is first class (although little mid day shade, and within earshot of nearby traffic noise). The spa services provided for my wife were upscale and very professional, the indoor pool and fitness center well equipped.

The dining area (Garden Cafe) served well prepared food, albeit at very high prices for serving size and ambience (no tablecloths at dinner in a five star hotel).

So, why isn't our review EXCELLENT instead of Above Average?

The Grand America and it's sister Hotel across the street (Little America), are headquarters for nearly every convention in Salt Lake City.

During our stay, 12,000 Barbershop Quartet members and fans were gathered in SLC, creating congestion and delays at almost every location in and near the hotel. In addition, these folks sing in the hallways, on the elevator, in the lobby, by the pool, while dining, and in the room next to us. We were warned that long lines would make checkout a problem, and were glad to have pre-checked out the night before. In the morning, the check out area was totally full of Barbershop folks, still singing their hearts out.

The Barbershop folks were nice people, not offensive in any manner other than failing to realize that other guests might tire of around the clock musical sounds.

We would stay at the Grand America again without hesitation.

Equal to a Ritz

from A TripAdvisor Member
This is a beautiful hotel with the finest touches of elegance throughout. It is very European in look so it was hard to believe it is located in the United States. I am a dedicated Ritz Carlton Hotel gal but the Grand America Hotel
is equal in every way. The gardens in the back of the hotel were cafefully manicured, peaceful and a respite from the usual city hotel environment. I highly recommend this property for business or pleasure.

Grand America a grand disappointment

from ashlandteacups
We were booked into the Grand by daugther as family in SLC for son's wedding. Looked great. When bellmen took suitcase rom car trunk they broke the handle so non retractable but wasn't noticed because of placement on luggage bench until ready to pack to leave. Room was spectacular, bed was great, pool great, spa great. Had afternoon tea in lobby and was left for 40 mins in between courses. Finally complained & met with excuses & blame shifting. Had breakfast with family next morning and food was cold and long in coming. Had to send 1 egg order back 3 times--still as replaced eggs, left potatoes on the plate so now THEY were cold. Car valets missed our order 3 times to get car so almost late for wedding! Lovely to look at but needs real work on staff & PR.

Very Nice surprise...

from welshboy
Arrived in Salt Lake 1am, at the little america hotel to find they'd double booked. So, they shifted over to the Grand America, where we had a massive suite.
Stayed for 3 nights in the lap of luxury, the biggest bath / tub I've ever seen. As for the super king size bed, well, it was nearly as big as my house back home!
Didn't really want to leave the hotel for the duration of the stay. If I've ever have the money, I'd definitely stay here again

t even check in

from dba74
Heard such good things about the hotel that I thought we couldn't go wrong. I made a reservation and waited a half hour for the van at the airport, which they said would come "any minute". When the van did come, it barely stopped and as we walked towards it, it drove away, in spite of my waving and yelling.

I immediately called the hotel and told them what happened, assuming they would have the van return. Instead they said it would be faster to get the next one "which had already left and should only be about 5 minutes".

25 minutes later (approx 1 hr total) still no van so I called back and suggested we take a cab at their expense (a fairly standard request which I have done several times at other hotels). They put me on hold for about ten minutes and denied my request, insisting their van would be there soon.

At this point I told them I wanted to cancel my reservation and you can guess what they did next-- tried to charge the full amount anyway! I was finally able to cancel without charge, but their service was so absolutely abysmal that I felt others should be warned.

Great Service

from A TripAdvisor Member
Great service, beautiful hotel. The spa was incredible--best massage I've ever had.
The food was poor--actually the food was poor everywhere we went. The concierge thought maybe it was because we were from L.A. and expected too much. We only had breakfast, but the eggs were dried out and cold. The waffle was doughy. The blueberries were small and two days too old. The strawberry in top of the meal was rotten on one side.
The room was beautiful. We had a view of the city on the 23rd floor. The best view faces the mountain. The city view is the next best. The other two views face the freeway and an industrial part of town.
I would definitely stay here again. I'd go by tripadvisor's rec. for food. The concierge also rec. Cucina Toscana--the food was too rich. Sunday was difficult because most places served brunch and then dinner--no lunch.

WoW!

from aptbroker1
I attended a conference at the hotel last week, and stayed in a suite for 2 days. It is one of the most impressive I have ever visited! The bathroom is bigger than many hotel rooms, and the living room and bedroom were magnificent. This is by far the best hotel in Salt Lake City. Room service was fast and the food very good. The meeting rooms and the catering were both first class. They even picked me up and deposited me at the airport, only about 10 minutes away. A great place to start or finish a ski vacation. 10 on a 10 scale!!!

nt get any better!

from A TripAdvisor Member
This is an absolutely outstanding hotel! Everything in this hotel was high-class. The lobby, the lounge, the rooms, the personel.... I give it a 10-star rating!

One of the Best!!

from gbraxton
Stayed twice in '04. Once at my conference and once at my wife's. Got great suite packages both times. Facilities and restaurant are great. The best bread pudding EVER!! Service was good considering not a major city or resort town. If business takes me back to SLC, that is where I will stay.

BTW, some great golf in SLC area. Highly recommend Soldier's Hollow out by the winter Olympics site. Thanksgiving Point was also fun. Prices are reasonable.

Top Local Tips for Salt Lake City

Restaurants Here are 2 good picks in SLC: Red Iguana - cheap, delicious Mexican food. Get there early or be prepared to wait. Takashi -excellent sushi in a hip setting.

Gateway! Great outdoor shopping and dinning!

Free trolley service to downtown and their new sports arena You can catch a free trolley at the corner, just across the street that takes you to Salt Lake City's "Temple Square", then turns west toward the new Gateway shopping plaza and their new sports arean where the Jazz plays. We noticed that even those who attend the SLC Ballet use this free downtown trolley service. Once you get past the hotel you'll have to pay for trolley service. The "Sandy" trolley goes south past the Grand America toward the subburb of Sandy, while the "University" trolley turns at the corner and goes all the way up the hill to the University of Utah campus, football stadium and the University Hospital. This is a great place to stay for visitng fans whose teams are playing the "Utes".

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Other names for Grand America Hotel

  • hotel grand america
  • grand america salt lake city
  • Address: 555 South Main Street - Salt Lake City - Utah - 84111 - United States
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