Watermark Hotel & Spa, San Antonio
Reviews - Watermark Hotel & Spa
Read 219 additional reviews of Watermark Hotel & Spa at TripAdvisor.
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Historical Traveller Reviews of Watermark Hotel & Spa
t Expect to get the Room you Reserved and had Confirmed!!from MsGhost
If only the REST of the experience had been so pleasant!!! Forty-eight hours prior to our Thursday arrival, I received a call from the Watermark stating that they wished to discuss our room options with us. Seems they had overbooked and though the Spa Suite was in order, the only OTHER room they had was on the street side—they had obviously given our one-bedroom, river view suite to somebody else. That, in itself, was bad enough news….but the matter in which they handled it compounded the problem. We were told that, as “compensation”, we would be offered the street side room at the “special, introductory rate” of $179 which, mysteriously, changed to $189 in a matter of a minute or two. The other “option”, the one that REALLY angered me, though I remained polite throughout the conversation, was that we would be PERMITTED to cancel our reservation entirely, even though we were WITHIN the cancellation period. REALLY!!! How extremely “generous” of them! How “kind” of them to “permit” us to cancel when they well knew, as did we, that on a Tues. evening before a Thurs. arrival in mid May for 3 nights---there would be no comparable rooms available in any hotel overlooking the river!! Obviously, the motive here was to GET us to cancel since their hotel was overbooked due to THEIR errors!
Our friends’ room was lovely with a great view, though it was a bit cramped when the 4 of us gathered there. Our room, though the physical properties were nice, was very noisy as it was on the 3rd floor (lowest possible as far as street noise goes since the spa was on the 2nd floor below our room) directly above Commerce St. which was extremely noisy all of Friday and Saturday nights. The charming “view” was of a parking garage across the street and an abandoned building next door. Not what we had envisioned for our anniversary, nor was it what we had reserved! We got the feeling this is not an unusual occurrence, however, since there was some sort of problem with another guest’s reservation who was checking in at the same time we were!
Nor were those the end of the problems! We had wanted hot stone massages, but were informed there were absolutely none available between Thurs. when we arrived mid afternoon and check-out on Sun. It would be helpful of the hotel to alert future guests when they reserve the room that the spa books up very far in advance! At least I was able to arrange a facial at 8:00 AM on Sat. The spa is a lovely facility, and the facial was very competent.
Housekeeping and dining were both very erratic. Times for housekeeping varied widely from late morning/early afternoon hours on Friday to returning on Saturday to find our room just being finished at 4:00 pm, and our friends’ Spa Suite still being done at 5:00 pm! The restaurant varied from being excellent for breakfast on Sat. and dinner Sat. night (great crab cakes!) to inedible on Sun. morning! It took around 40 min. to get the breakfast, and when we did almost everything was cold as well as burned and/or tough (pancakes) and a pitifully flat supposed three-egg omelet that looked the size of a corn tortilla! To their credit, the waiter apologized—knowing how long it had taken and seeing the food—and comped breakfast…..however, the whole hotel experience (crowned by that breakfast) left a bad taste in our mouths!
Apparently the “location, location, location” adage really does hold true! The Watermark, even though it has been open almost a year and a half, can offer woefully dismal service and still remain full! It’s such a shame because it COULD be, with effort, a stellar property! One can only hope it gets new management!
Outstanding Spafrom A TripAdvisor Member
Should have picked the Westin instead....from NAquino
The only remedy the staff could offer was to allow us to walk across the street to the sister hotel! When we were finally allowed in the pool - an hour before it closed - there were many guests there - no doubt also turned away earlier.
I hope the hotel made enough from the private party to make up for the return visits they won't get from me and other disgruntled guests. At over $600 a night for our parlor suite I expected to at least have access to the standard advertised amenities.
The hotel restaurant serves very good food but it is expensive and the service is atrocious. With excellent choices every ten feet skip this one!
I was torn between this hotel and the Westin when I was planning the trip. Next time we will stay at the Westin which has a much nicer location on the River Walk and would no doubt have private party facilities that wouldn't infringe on the enjoyment of the property by the hotel guests.
San Antonio is a fantastic city full of things to do and see - don't miss the Alamo or the San Jose Mission - both are incredible. We will definietely be back - just not to the Watermark.
ll be backfrom SfSkierEastBay
Just OKfrom andiamo
lovely hotelfrom A TripAdvisor Member
Loved the Watermarkfrom A TripAdvisor Member
Very Clean!from A TripAdvisor Member
The Best !from ee
wonderful hotelfrom anniek64
Top Local Tips for San Antonio
Forget the rental car If staying on the RiverWalk for only a few days, skip the rental car. Hotels charge up to 30 bucks a day to valet park.
Getting around Just walk. You don't need to rent a car. If you do, do so downtown.
Guiness World Book of Records This was way overpriced!!!!! It was fun and interesting, but astronomical in price.
Other names for Watermark Hotel & Spa
- watermark hotel san antonio
- watermark hotel
- Address: 212 West Crockett Street - San Antonio - Texas - 78205 - United States
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