Watermark Hotel & Spa

, San Antonio, United States
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Watermark Hotel & Spa

, San Antonio
5 star

Rooms: 99

212 West Crockett Street - San Antonio - Texas - 78205 - United States 866-605-1212
219 Traveller

Reviews - Watermark Hotel & Spa

Historical Traveller Reviews of Watermark Hotel & Spa

t Expect to get the Room you Reserved and had Confirmed!!

from MsGhost
If you do, you might be as terribly disappointed with the hotel as we were during our stay! We had booked two rooms in mid March, 2005, for a stay in mid May. It was to be a special occasion celebrating not only our anniversary, but also a visit from some dear friends from out of state who hadn’t had a vacation in a number of years and had never been to the Riverwalk! Thus we booked a river view Spa Suite for them and a river view one-bedroom suite for ourselves to have a spot where the 4 of us could gather as, thanks to Tripadvisor, I knew the rooms weren’t extremely spacious. The gentleman who took the reservation was very nice and helpful, and the next day we received an e-mailed confirmation of exactly what we had requested and reserved for our 3-night stay.

If only the REST of the experience had been so pleasant!!! Forty-eight hours prior to our Thursday arrival, I received a call from the Watermark stating that they wished to discuss our room options with us. Seems they had overbooked and though the Spa Suite was in order, the only OTHER room they had was on the street side—they had obviously given our one-bedroom, river view suite to somebody else. That, in itself, was bad enough news….but the matter in which they handled it compounded the problem. We were told that, as “compensation”, we would be offered the street side room at the “special, introductory rate” of $179 which, mysteriously, changed to $189 in a matter of a minute or two. The other “option”, the one that REALLY angered me, though I remained polite throughout the conversation, was that we would be PERMITTED to cancel our reservation entirely, even though we were WITHIN the cancellation period. REALLY!!! How extremely “generous” of them! How “kind” of them to “permit” us to cancel when they well knew, as did we, that on a Tues. evening before a Thurs. arrival in mid May for 3 nights---there would be no comparable rooms available in any hotel overlooking the river!! Obviously, the motive here was to GET us to cancel since their hotel was overbooked due to THEIR errors!

Our friends’ room was lovely with a great view, though it was a bit cramped when the 4 of us gathered there. Our room, though the physical properties were nice, was very noisy as it was on the 3rd floor (lowest possible as far as street noise goes since the spa was on the 2nd floor below our room) directly above Commerce St. which was extremely noisy all of Friday and Saturday nights. The charming “view” was of a parking garage across the street and an abandoned building next door. Not what we had envisioned for our anniversary, nor was it what we had reserved! We got the feeling this is not an unusual occurrence, however, since there was some sort of problem with another guest’s reservation who was checking in at the same time we were!

Nor were those the end of the problems! We had wanted hot stone massages, but were informed there were absolutely none available between Thurs. when we arrived mid afternoon and check-out on Sun. It would be helpful of the hotel to alert future guests when they reserve the room that the spa books up very far in advance! At least I was able to arrange a facial at 8:00 AM on Sat. The spa is a lovely facility, and the facial was very competent.

Housekeeping and dining were both very erratic. Times for housekeeping varied widely from late morning/early afternoon hours on Friday to returning on Saturday to find our room just being finished at 4:00 pm, and our friends’ Spa Suite still being done at 5:00 pm! The restaurant varied from being excellent for breakfast on Sat. and dinner Sat. night (great crab cakes!) to inedible on Sun. morning! It took around 40 min. to get the breakfast, and when we did almost everything was cold as well as burned and/or tough (pancakes) and a pitifully flat supposed three-egg omelet that looked the size of a corn tortilla! To their credit, the waiter apologized—knowing how long it had taken and seeing the food—and comped breakfast…..however, the whole hotel experience (crowned by that breakfast) left a bad taste in our mouths!

Apparently the “location, location, location” adage really does hold true! The Watermark, even though it has been open almost a year and a half, can offer woefully dismal service and still remain full! It’s such a shame because it COULD be, with effort, a stellar property! One can only hope it gets new management!

Outstanding Spa

from A TripAdvisor Member
The spa was excellent. I didn't stay at the hotel, but I highly recommend the spa. Excellent services.

Should have picked the Westin instead....

from NAquino
Very nice hotel but we were dismayed by the decision to close the pool to guests. Spent the day site seeing in 95 degree weather with 90% humidity and had been promising to let our six year old hit the pool as soon as we returned to the hotel. Hot, sticky, and very much looking forward to using the lovely rooftop pool we were shocked to find it had been closed to guests for a private party. This was inexcusable for a property of this caliber.

The only remedy the staff could offer was to allow us to walk across the street to the sister hotel! When we were finally allowed in the pool - an hour before it closed - there were many guests there - no doubt also turned away earlier.

I hope the hotel made enough from the private party to make up for the return visits they won't get from me and other disgruntled guests. At over $600 a night for our parlor suite I expected to at least have access to the standard advertised amenities.

The hotel restaurant serves very good food but it is expensive and the service is atrocious. With excellent choices every ten feet skip this one!

I was torn between this hotel and the Westin when I was planning the trip. Next time we will stay at the Westin which has a much nicer location on the River Walk and would no doubt have private party facilities that wouldn't infringe on the enjoyment of the property by the hotel guests.

San Antonio is a fantastic city full of things to do and see - don't miss the Alamo or the San Jose Mission - both are incredible. We will definietely be back - just not to the Watermark.

ll be back

from SfSkierEastBay
The entire staff we came in contact with were so kind, considerate and extremely helpful! We will be back!

Just OK

from andiamo
Spent 4 days recently. Room was never cleaned properly.... no daily vacuuming; hit & miss with replacing used tolietries; bottom sheet had a hole in it!! Restuarant service was fair... hotel location very noisy. It was a toss up between the Westin (river view room) and the Watermark. The location of the Westin is perfect and quiet...lovely rooms (checked them out) and very large. It will be my choice next time...hands down!

lovely hotel

from A TripAdvisor Member
Stayed here over Easter weekend- hotel never felt crowded. The public rooms are lovely, high ceilings. The actual room, although it did have a brick wall view, was similarly elegant, clean, great 4 poster bed, beautiful bathroom with separate tub and shower. I got an internet deal, and they did mention that at check in, and probably gave me the worse view as a consequence, but it didn't bother us. Location is fab. Didn't really like their oyster-heavy menu at their restaurant. LOVED the rooftop pool- great view, great hot tub- very special. Yes, it could have been cleaner, but it was a great place to hang out in the chilly evenings. Overall would go back for a weekend break in a heartbeat. half a heartbeat

Loved the Watermark

from A TripAdvisor Member
I must say that I have never stayed in a hotel as fabulous as this one. The beds were absolutely fabulous (this being from someone who has to take her own pillow and blanket on trips but didn't). The service was fantastic, for example, you come back to your room after a long day and they have your bed turned down (the most comfortable bed I have ever slept in), slippers are by the bed and soft classical music is playing. Also, there was a motorcycle convention in town and I worried about the noise. But once you close the terrace door, you can't hear anything but silence and comfort. And for those of you who love ceiling fans while you sleep, they have them as well as dimmer lights in ever room which make waking up each morning a pleasure. It is just those little extras that make it so fabulous. The staff was fabulous and helpful as well as friendly. It was fantastic and I would recommend this hotel to anyone going to San Antonio. It was a pleasurable and luxurious experience that everyone should experience.

Very Clean!

from A TripAdvisor Member
My husband and I recently stayed for week at the Watermark and greatly enjoyed out stay. The room was large, the bathroom was way above average, the staff very friendly, and we enjoyed the cleanliness. I loved the turn-down service with the slippers! I only had one problem and that was the fact that in one week our room was never cleaned promptly in the morning as I thought it should be. I hope they are able to clear up that situation and keep the hotel as nice as it is now. Very pricey, but hightly recommended!

The Best !

from ee
We just spent a wonderful night at the Watermark and can't wait to go back. They seem to think of everything, comfortable bed ,beautiful bathroom and turndown service with peaceful music playing.An excellent touch ,strawberries and champagne with a nice note wishing us a happy anniversary.Loved it so much we didn't want to come home.

wonderful hotel

from anniek64
Stayed recently at the Watermark. Beautiful room and great bath. My husband loved the jacuzzi. I visited the spa and had great massage. Great location. Great staff. Definitely one of the best in San Antonio.

Top Local Tips for San Antonio

Forget the rental car If staying on the RiverWalk for only a few days, skip the rental car. Hotels charge up to 30 bucks a day to valet park.

Getting around Just walk. You don't need to rent a car. If you do, do so downtown.

Guiness World Book of Records This was way overpriced!!!!! It was fun and interesting, but astronomical in price.

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Other names for Watermark Hotel & Spa

  • watermark hotel san antonio
  • watermark hotel
  • Address: 212 West Crockett Street - San Antonio - Texas - 78205 - United States
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