Menger Hotel

, San Antonio, United States
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Menger Hotel

, San Antonio
3 star

Rooms: 318

204 Alamo Plaza - San Antonio - Texas - 78205 - United States Hotel Website | | 210-223-4361
433 Traveller

Reviews - Menger Hotel

10/10
Beautiful Hotel
Submitted by: Pat Johnson in 04/07/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
The Menger is beautiful and the staff is friendly and courteous. The food is excellent. Whenever we are in the area we stay at the Menger because it is the BEST!
6/10
Friendly
Submitted by: Jeffrey Wagner in 27/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Ok. Friendly employees. Good location. Reasonable rate via the web.

Historical Traveller Reviews of Menger Hotel

A disappointment for our girls weekend away...

from A TripAdvisor Member
My stay at the Menger turned out to be a disappointment in most aspects. It's a nice place to visit but I would not stay there again.
The hotel is rich in history and is supposedly haunted. The decor is original (along with the smell) and quite interesting. There are lots of framed photos with a little history to go along with each of them.
The rooms are quite another story. They need updating in the worst way.
For such an expensive hotel, the room amenities just aren't there. The bed was quite comfortable but there was no coffee maker (which I thought was standard today) in the room. Also, if you are in need of some dermabrasion, the showers at the Menger can take care of this free of charge- Ouch! The windows were absolutely filthy. Old and historic is one thing, dirty is another. The staff at the front desk need to re-vamp there system as it took us a very long time to check-in. Partly because the girl at the front desk had NO idea of each rooms amenities.
We had originally asked for the family suite (which we were told had two baths and slept 7-8), but she told us the hotel didn't have a suite with two baths and the room did not sleep 7-8. The family suite had a king bed as well as a full sofa pull-out, so we had to get two cots to accomodate our party. The lock on the balcony doors in the family suite is VERY unstable. Each time we left the room, a chair was shoved under the knobs for extra security. Check-out was interesting as well. I'm pretty sure the total we were given was not right. The bills that were put under our door were very confusing. There were five of us. One persons bill was $400+, two $200+ and one at .50 . If I revisit San Antonio and want to stay near the RiverWalk I will definitely stay elsewhere.

Just Returned

from A TripAdvisor Member
My husband and I just returned from a 3-day week end at the Menger, and the only thing we could think of to complain about is that the bed is hard. Well, most hotel beds are hard! We found the experience wonderful, from the valet check-in, to the Colonial Room meals we had, having a few drinks in the Bar, to the room itself, all the way to check-out. The staff was friendly and helpful. We arrived about 3:30, and were given a room in the oldest part of the hotel, which we loved!
For a room built in 1859, we thought it was great! It wasn't tiny or huge, but just right, and OK, the bathroom wasn't anything to write home about, but there was a hairdryer and a shelf onto which to place your things. The furnishings looked like actual antiques, except for the TV armoir, which probably was a reproduction. Would we stay at the Menger again? In a heartbeat!

Historic Hotel, Great Location!

from A TripAdvisor Member
The Menger Hotel is both beautiful and facinating. We stayed five nights and had a great time. We never needed to rent a car because everything is so close by. The staff at the Menger was helpful and curteous, although employees should buff up on their history. The energy is infectious and you feel inspired to soak up information about Texas' past. I am recommending the Menger to all my traveling friends!

Nice House, Poor Service

from david7031
I love historic hotels, and I was not disappointed by the Menger. The old and new lobbies are visually attractive and comfortable to sit in.
In the new lobby, an electronic player piano provides soft music in the afternoons: very nice. Our room in the historic wing was not large, but very nicely furnished with antiques (or faux antiques).

Unfortunately, the service did not meet my expectations for a first-class hotel. Or even a second-class hotel! When we arrived at 11:30 am, our room was not ready, and the front desk told us to check back at 2:00. When we came back (at 2:30), we were told "Well, check-in time isn't until 3:00". There was no attempt (either time) to check for the availability of another room (and there were other rooms available).

When we finally got our (double) room, there were only towels for 1 person and no soap. After 2 days, they brought more towels, but in 4 days they never noticed that there was no soap! We called housekeeping once to request a hair dryer. This was promised ("Right away, sir!"), but never delivered.

The Menger Bar - a replica of the bar in the House of Lords - is optically pleasing and comfortable to visit. It is also very historic: Teddy Roosevelt recruited his Rough Riders there, and Carrie Nation tried to destroy the bar with an axe! But having a very loud sitcom running on the TV just doesn't fit the historic atmosphere at all! In addition, the service seemed more interested in the TV then in us!

The Colonial Room restaurant featured good food and more attentive service. And we also enjoyed eating breakfast outside, on the beautiful patio with a pretty fountain. However, at dinner, one of our party was refused a doggie bag for her steak because "The Hotel doesn't allow any food to be taken off the premises for health reasons." I have never encountered this anywhere else in the United States. (No, this wasn't a buffet...)

I have the impression that the service at this hotel is totally out of control. Sometimes it's good, sometimes not. It's almost as if the management is off on a long vacation somewhere... They really should come back and fix up the service, because with the wonderful House that they have, they could be running a wonderful hotel!

Experience the Class of a Great Old Hotel

from gump14
My wife and I almost cancelled our reservations because of the reviews on the internet. I am really happy we didn't! This is a beautiful old hotel steeped in tradition and filled with glimpses of the past. If you like modern large cookie cutter rooms of the national chains this isn't for you, but if you would like to experience old world charm you'll love it. I sat every mornimg out in the beautiful courtyard and enjoyed a coffee in total relaxation. The pool is great, the location is fabulous and with most hotels some staff were helpfull and some were just average. The rooms were small but clean and comfortable. I would go back any time.

The Menger - The Lady Still has Plenty of Class

from A TripAdvisor Member
I just spent a wonderful mini-vacation at the Menger Hotel in San Antonio. The Hotel is quite nice, and I am glad that I made the choice to stay, even after reading some of the prior reviews. The room was adequate, clean and comfortable. OK, so the bathroom is a little 'out-dated' but for anyone that wants a sterile and non-descript room, maybe a chain would be a better choice. The lobby and common areas were beautifully decorated, and the staff was very accommodating. The hotel itself is less than a five minute walk from the main part of the Riverwalk( or 2 minutes through the RiverCenter Mall), and next door to the Alamo. Unfortunately, we didn't get to experience any of the eerie experiences described, but walking through the halls, lobby and bar and gardens, one can truly "feel" the living past. I am so glad that I was able to "experience" the Menger and it is still one of the "Grand Dames" of San Antonio .

Nice, but room service was clueless.

from tweisse
Th hotel was great. Based on some of the reviews here, I asked for a decent room right when we checked in and I think I caught the clerk off guard. Our room was small, but comfortable. Everything worked fine and AC/cooling was welcome in the humid temps of Labor Day weekend. The only complaint I had was with Room service. We ordered a pizza (delicious...best one I ever had for $8.95) and 4 bottles of Corona.
Thet beer came with the caps still on and they weren't twist-offs. When I called room service, they said they had no way to open them and that I should call housekeeping to see if they had an opener. They did not.
Then room service suggested that I take the four bottles down to the bar and have them open them. I said, "I'm getting charged for room delivery, so zI shouldn't have to go all over the hotel to get the beer opened." Anyway, I used an old college trick to get the tops off despite no help from room service. This is a great old hotel and I would recommend it for its great location and Sunday brunch.

t go back

from A TripAdvisor Member
The Menger and its famous bar are full of history and are pretty to look at. But the Hotel rooms are old and hot. Some rooms have ceiling fans, but the air may not work well. The worst part is they lost almost all of their parking spaces so there is no Valet parking and to us that was not acceptable and not safe. They did not try to help us out either. No exceptions. Self park and walk, no matter if you have sore hip or pulled muscles or if you are scared of parking garages or how much you have stored in your car. They offer no compensation or sympathy!! We will not go back.

Loved the Menger!!!

from A TripAdvisor Member
We visited the Menger in August of 2003. After reading some of the reviews, I was a little apprehensive about staying there, but the Menger met and exceeded my expectations!! The rooms (we had 4 families traveling with us) were spacious and nicely decorated and, most importantly, clean. The restaurant offered a fabulous breakfast buffet each a.m. with an omelet bar and homemade waffles. The large courtyard pool was centrally located with the rooms overlooking the area. The location was perfect as it was only steps away from the Riverwalk.

There are better choices

from TexasYokel
When we couldn't get the Rivercenter we decided to stay at the Menger.
Musty but not so much run down. Everyone was nice. We did the necessary valet parking and the bellman told us he'd have the bags up in 5 minutes. After 10-15 minutes (we wanted our bags) we called the desk and the manager acted like we were just then ordering our luggage--he took our number. After 10 more minutes I went down to get our bags.
They were over in the corner and I think would have been for quite a while longer. He refused to let me take them but agreed to bring them up with me. The hotel system clock on the tv was 15 minutes early and the bedside clock was 15 minutes late. There were four messages (in Spanish) for a previous guest (?) on my telephone. Didn't try the restaurant or room service.

Top Local Tips for San Antonio

Road Closures Before you get to SanAntonio, definitely contact your hotel and find out if there will be any road closures due to festivals or whatever. Maybe try to arrive early also just keep in mind that once you get in you may not be able to get back out except on foot.

Best Mexican Restaurant: Acenar Go to Acenar! It is on Houston St. Best Margarita's and Mexican food in the area. Slightly upscale compared to some of the other restaurants, but definitely worth the cost.

Great Upscale Tex-Mex Restaraunt We had one of the best Mexican/Tex-Mex meals ever at Acenar. I would have never tried Fish Taco's without a strong recommendation from our waitress, and they were indeed incredibly good. And the appitizer made of some delectible fungus (I forgot the name) was to die for! This is a place I would return to again and again, if I lived here.

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Other names for Menger Hotel

  • menger hotel san antonio
  • Address: 204 Alamo Plaza - San Antonio - Texas - 78205 - United States
Travel Library Traveller Rating?
7.0/10

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"Beautiful Hotel" - Pat Johnson

"Friendly" - Jeffrey Wagner

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