Holiday Inn Riverwalk Hotel, San Antonio
Reviews - Holiday Inn Riverwalk Hotel
Read 243 additional reviews of Holiday Inn Riverwalk Hotel at TripAdvisor.
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Historical Traveller Reviews of Holiday Inn Riverwalk Hotel
Dated but Clean and Convenientfrom A TripAdvisor Member
The best thing about the hotel is the location. We parked our car in the hotel garage (pricey 14.01 a day) and never got back in it until we left to go home. We walked everywhere we went - we even walked back to the hotel after the Bills/Saints game and it only took us maybe 15 minutes. There is also a water taxi that sits right outside the back door.
Breakfast buffet was good, relatively good selection. The wait staff was friendly, but service was not the best. My husband asked for water and was given orange juice. He ordered sausage and never got it.
I'm not sure I would stay here again, but it was O.K.
A very disappointing trip back through timefrom FlyGuyFLA
what on appeared to be a great location---close to the Riverwalk activity and excitement, yet slightly off the beaten track. We learned, the hard way, over our 4 day stay, that location is this hotels ONLY benfit.
A few notable disappointments:
---All the common areas are much too small for the number of rooms which constantly give the place a noisy, unatttractive, dirty and uncomfortably crowded feeling. The place is a throwback to the bare-boned Holiday Inns from the 1960 and 70s, horrible architectually throughout.
---The rooms are cramped and very dated. Frequent lack of hot water and no water pressure for showering after a long day in the 100 degree Texas heat. Slow and surly housekeeping staff.
---Restaurant staff, below that of you local Denny's in terms of attentiveness and attitude. This is compounded by the fact that the hotel's
"Kids Eat Free" policy encourages a sloppy circus atmousphere. The hotel bar with its $6 well drinks, stale air and sad bar staff was no alternative.
---The front desk staff was an absolute horror show in terms of competence and attitude. A combative "guests are an interruption" mood permiated all shifts. The morning we were checking, they failed to make
the 5am wake-up call we had requested, which almost resulted in our missing our early flight.
There are numerous new hotel alternatives along the Riverwalk which appear to be much better alternative. Skip this one unless you are looking for a trip back through time and lots of mediocrity.
Great location!from Petty
All employees that I encountered were very nice, but the check-in time of 4:00 was hard and fast without much flexibility, even though there were surely some rooms ready before then.
The restaurant was good, although I only ate the breakfast buffet since there were so many great places to eat nearby. The hotel is at the end of the Riverwalk, and only a few minutes from the Alamo.
Not very good...from Uncle Webster
t Stay Here!from A TripAdvisor Member
Good Valuefrom A TripAdvisor Member
I had some trepidation after reading some of the reviews here, but once we got there the hotel was fine.
The location is fine, we walked to everything; it's between the Hotel Valencia Riverwalk and La Mansion del Rio, both of which receive rave reviews on this site regarding their location. So either all 3 of these hotels are poorly situated or not.
Even though we arrived at 11:00 in the morning on a Thursday, we were able to check into our room right away. The room was slightly dated, in particular the bathroom, but overall it was clean and relatively quiet.
The bathroom had some cosmetic rough edges, for instance the cap for the drain stopper was missing, but it was clean, the shower worked fine, the hairdryer worked fine and all necessary amenities were provided (tissue, soap, glasses, etc). However, the bathroom light was ghastly (indirect florescent) and I had to put my makeup on by the balcony so I could see it in natural light.
Overall, a good value for the money and well situated. I didn't have any cleanliness complaints and I received satisfactory service.
Curly hairs in my ice bucketfrom A TripAdvisor Member
This hotel was on the bad end of the Riverwalk. The lobby was nice, but the rooms were musty and loud. The exit hallway to get to the Riverwalk smelled like chlorine and mold. There was no view of the riverwalk from my room, only rooftops of other buildings. The entire bathroom was pretty gross, with small hairs everywhere. The tub looked like it had not been cleaned throughly, as it had a yellow ring all around the tub and little hairs near the drain. I even found curly hairs in my icebucket!! When I called the front desk to get another icebucket, I was told that someone would be right up with a new one. Needless to say, I waited 45 minutes and no one from the front desk had even budged. The bathroom did not have any tissue available, and the slot that normally would be filled with tissues was instead crammed with trash and old food wrappers. When I pulled back my comforter, I saw a massive yellow stain on the underside of the material.
great experiencefrom A TripAdvisor Member
Go Anywhere But Herefrom A TripAdvisor Member
This hotel should be called the Dirty Innfrom A TripAdvisor Member
Top Local Tips for San Antonio
Have a map!! Study the map BEFORE you get there and know which lane you need to be in if you are going to have to turn! The traffic is horrid if you don't know your way around. Lots of construction going on in San Antonio so lots of streets and lanes are closed!!
Location is a PLUS! Without realizing how close everything was, we drove to the Rivercenter Mall... pretty much everything is within walking distance being on the Riverwalk! You can park your car in the hotel's garage and use the Riverwalk to access all you need! Food, shopping, the Alamo, and more!
Close to all riverwalk attractions Great location!!! My son was graduating from Lackland AFB and it was great for him to rest and for us to visit with him.
Other names for Holiday Inn Riverwalk Hotel
- san antonio holiday inn
- riverwalk holiday inn
- holiday inn san antonio
- holiday inn riverwalk
- Address: 217 North Saint Marys Street - San Antonio - Texas - 78205 - United States
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