Gaylord Texan Resort & Convention Center Hotel

, Grapevine, United States
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Gaylord Texan Resort & Convention Center Hotel

, Grapevine

Rooms: 1511

1501 Gaylord Trail - Grapevine - Texas - 76051 - United States Hotel Website | | 817-778-2000
918 Traveller

Reviews - Gaylord Texan Resort & Convention Center Hotel

Historical Traveller Reviews of Gaylord Texan Resort & Convention Center Hotel

Poorly planned

from A TripAdvisor Member
The hotel is nice, but parking is terrible! Unless you pay each time for valet parking you will either be subject to the weather or a VERY VERY long walk in from the convention area parking garage.

The parking is so bad, that myself and a number of other folks have crossed it off our list of places to visit. This is too bad as some of the restarants are quite good.

Enjoyed our stay!

from squirrelfriend
My husband and I stayed at the Gaylord as part of a package deal to see a Cowboys game. I had been to the Gaylord Opryland and thought it was beautiful, so we decided to try the Texan. We were greeted at the door and quickly directed to the front desk.
While checking in, they did not have a smoking king sized room, so we were moved to a 2 queen smoking room that was larger. I thought it was great. The beds were huge with lots of fluffy pillow and just the right mattress support. We had a safe, a leather recliner and two balconies that looked out onto the Riverfront. Towels were large and the room was very clean.
We ate breakfast at the Riverfront Cafe and the buffet was really good. My husband ate three plates (he is a big eater!) Wait staff was very pleasant and quick.
In the evening we ate at the Sports Bar which someone told us has the largest TV screen in the world. There were many many TV's all over the walls and the place was packed. We didn't have to wait very long to get a table at the bar and we were served fairly quickly given the number of people. Our waiter was fast and polite.
We enjoyed a cocktail in the cigar lounge which had numerous recliners. The lobby area and center of the hotel are gorgeous and they were decorated to the max for the Christmas season. Several train sets were set up to weave throught the foliage. We wish we would have had a few more days to stay. We did not check out the pool area. I'm not sure that there would have been a great deal of things to do at the hotel for children. There were several bars and a wine bar that we would have loved to had time to check out along with several shops. It was definitely worth the trip and we would not hesitate to go again for a few days.

Nice Hotel - Bad Value

from stlmurph
This is a nice, new, clean property. However, I give it only two stars as it is a very bad value. I have accrued almost 2,000,000 travel miles in the last 20 years, spending some 100 nights a year on the road, and I can tell you that this property has one of the worst cost/value propositions on the planet.

The food is terribly expensive. There is a buffet restaruant on the property. The bill for three adults and only two of us having one drink before dinner was $102 plus tip. There is also a sports bar and one other portugese style restaraunt eqaully over priced. There is a series of small shops including a coffee shop that offers sandwiches, snacks and pastries. Nice, but overpriced.

The rooms are nice but rather cramped. Also, I dont know if it is a problem with the ventilation system or some gimmick like with the bakery at Sams, but I could smell the exhaust from the restaurant on the 8th floor.

The rooms are not well built. When I was shaving, the guest in the bathroom of the room next to me sneezed, i said god bless you and he chuckled through the wall that i could hear him. I can only imagine what I would have heard if he had been traveling with his wife or gf.

My room rate was a "convention rate" of $216. It was a room close to the convention side and it included "turn down service and other amenities" (but a bottle of water was #3.00). When I called to enquire about switching to a room posted on the web site at $50 a night less, they said it was "a long walk to the other side of our 4 story atrium." What A Joke! If you must stay at this property, get the cheapest room you can, the walk is NOT bad.

I would advise anyone attending a conference at Gaylord Texan to stay at the Hilton or Hampton Inn a mile or so a way, rent a car and hold your nose when you pay for parking. It will save you tons of money on the room, you can go off property for food and save a bundle of cash.

I am one of those folks who likes to be positive about things in general and I dont get any pleasure in giving this property low marks. However, it is simply a very bad value.

Park free-ripped off

from A TripAdvisor Member
I have eaten at the riverwalk cafe twice. The first time was when it was new and the second time in August 04. I was told both time if I ate at the resturant the valet parking was free, just tip to pay. Both times I received a parking voucher from the Riverwalk resturant and was told there would be no charge. The first time this was true but the second time I was made to pay and additional $7. on top of giving them the voucher before I could recover my car. The food and service had gone down hill and I was embarresed the second time as we took friends with us. Needless to say there was less then six tables of customers and this was prime time lunch hour and we sat there for over an hour and it never did go over 10 tables. They are on the downhill slide. I won't eat there again.

Parking Rip Off

from KyBoy777
During a recent trip to Fort Worth, I noticed a full page color ad in the Forth Worth Visitors Guide inviting tourists to come out and see the New Gaylord Texan resort. Having seen their Nashville location, I thought it might be worth a look. I drove up to the hotel early one morning and parked out in the south 40 "self park" lot. I walked around the hotel - a major disappointment - it does not even compare to Opryland Hotel. When I gave the parking attendant my ticket (with time stamped on it), she told me I owed $7. This was for less than 30 minutes parking!!! She said I must pay it to get out the gate. So even though they time stamp your ticket and have an attendant there to collect the fee, it is a flat $7 - for 2 miinutes or 24 hours. Someone needs to teach the Gaylord folks the meaning of Texas hospitality. Needless to say, I'll never return.

Beautiful hotel

from A TripAdvisor Member
This is a beautiful resort and convention center. It hasn't been open even a year so I would expect the rooms to be exceptional. The linens and towels were very nice. My only concern was that there was a light burned out over the sink and the sinks were plugged up. (I notified maintenance and they did not come to my room before I left) I dropped a grape on the floor the first night and decided to leave it there to see if it was picked up and it wasn't. (three nights) I hope they maintain the rooms better or it may not receive such high remarks next time. The restaurants were OK and expensive. Bring your own bottled water as they charge $3/bottle.

Trouble at Gaylord Opryland Texas

from A TripAdvisor Member
I stayed at the resort on Feb 14, 2004. I thought it would be great to stay at a new resort. When we approached the counter to check in, we were told that the room that was quoted to us over the telephone was no longer available. I found that somewhat strange since I made the arrangements myself. We had requested a room overlooking the riverwalk and the garden. After arriving there we were told that the only rooms that were open to us were rooms in the back without a view. I did not accept that response since I had written down everything that had been agreed upon when I called to arrange our stay. After 10 minutes of waiting for the desk clerk to get a manager to take care of the matter, I then learn about the daily parking fee and the computer fee. This did not make me happy, I wanted to walk out at that very moment due to the comment that the clerk made to us. She stated that "maybe you should eat at some of the local dinning areas over by The Grapevine Mills Mall because the the prices at the hotel wereso expensive. What was she really saying? We felt as if she did not think we could afford to eat at where we were staying. We both agreeded that the prices were out of line with the quality of food that was served. Our friends drove us to the hotel, we did not have a car during our stay. We were still charged the parking fee even though we made the clerk aware of the fact that we did not drive ourselves and our friends were not staying at the hotel. The parking is a rip off and so in the fee for the computer hook-up. I will never stay at the hotel again. The hotel does have a great look and very pleasing to look at. The rooms were o.k. Our room was to be a non smoking room, I could tell that some one had smoked in the room before. My eyes were itching during the total stay from the smoke smell. Upon check out, I made the clerk aware of the situation, she took $10 off the stay. I guess that was her way of making it better.

ll have a good time.

from Durango4x4
I stayed at the Gaylord Texan Resort from 9-23 to 9-26 for a convention. I had stayed at the Gaylord Opryland in Nashville so I knew a little of what to Expect. Everything was very beautiful especially since it is new. The hotel rooms are a lot nicer than in Nashville. A lot of hardwood and marble are used in the rooms themselves. No cheap cheesey room decor. I am very glad I got to stay here on business. It was pricey enough at convention rates, not to mention retail rates. If you have a family with small children, it would be hard to justify the expense, for the benefit received. Overall a nice experience, but again it is a little on the pricey side for a lot of families.

Loved the hotel, not the prices

from ILuvToTravelUSA
I stayed at a 3 day conference in September 2004 and thought the hotel looked beautiful from the inside and outside. My room was a spacious King size room in the Hill Country section and it had a small balcony that overlooked the Atrium. Surprisingly, no noise filtered in the room from the Atrium. Except for the drilling next door, the Yellow Rose ballroom was sufficient for our conference needs. As a previous person mentioned, there were only 3 stalls in the restroom which created a challenge during the breaks. The food was very good for lunch at the Riverwalk Cafe with a variety of salad options, tortilla soup & chili, various meat and vegetable entrees, a fajita bar, beef brisket, and a nice selection of desserts. We ate there for lunch two days in a row and they did vary the main entrees and dessert bar on each day. One night we ate at the Old Hickory Steakhouse and my filet was very good but the mixed green salad and bittersweet chocolate cheesecake wasn't.

As a previous person mentions, you can easily get nickeled and dimed to death. We tried to take the shuttle to the Grapevine Mills mall and after waiting 30 minutes found out it only runs every 2 hours (we thought it ran every 20 minutes). Since we had 1 1/2 hours until the next shuttle, we had to take the Town Cars they had available at a cost of $12 each way. Also, there is a $3 a day tech fee they don't mention at check-in but it is explained on your key card envelope. It includes unlimited high speed internet, wireless internet in the atrium, free internet access I think at the Texas Bar, and 20 minutes of free local calls.

If you are coming from the airport, take the blue Super Shuttle vans. They run specific vans to/from this hotel only and it costs $9 each way.

Nickel-and-Dime at a Grand Scale

from A TripAdvisor Member
I was at Gaylord Texan for a conference in September 2004. Stayed there for 6 nights. The scale of the place is grand, comfortable microclimate in the atrium and overall the atmosphere is good. This is where it ends. The guests are definitely a captive audience -- there is nothing nearby if you don't have a car (if you do, then it is 5 minutes ride either to the Grapevine Mall or to the Restaurant Row just behind Grapevine downtown). The few restaurants on premises are overpriced ($10 burger is the cheapest fare you can get short of $8 cold sandwich in the cafe). The drinks will set you back quite a bit in addition to that. Being at the conference, I had to receive few packages by FEDEX. Starting with the second package, Gaylord was charging me over $10 for the privilege of receiving the package -- this is the first time ever I was charged for that and I travel around the world quite a bit. Parking for guests is $9/day -- in addition to nearly $200/night room. In today business environment when it is tough to get travel authorization to begin with, there are more reasons to have your conference elsewhere or at least to stay in multitude of hotels nearby (Amerisuites, etc. few minutes away plus car will cost you much less than staying in Gaylord Texan).
Conference rooms are passable. Acoustics in large conference rooms is bad - echos make sound almost unintelligible. If you need to have a showfloor and also rooms for classes and conferences, keep in mind that these may be at different levels and routing people from one place to another may become confusing at the least.
Overall, this is not the place I would do the conference or symposium.

Top Local Tips for Grapevine

Super Shuttle and Gaylord Transportation Use the Super Shuttle if you are arriving by plane. Great price and very convienent. Use the Gaylord free shuttle to go to the shopping mall and the town of Grapevine which has interesting shops and other dining options

Eat at the Old Hickory Steakhouse This place knows how to cook a steak. We were a large group so I got to try a bit of everyone's meal and they were ALL good.

Amphibious duck tours They offer a WWII amphibious vehicle that gives rides across the Grapevine lake. Kids will love it!

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  • Address: 1501 Gaylord Trail - Grapevine - Texas - 76051 - United States
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