The Westin Galleria Dallas Hotel

, Dallas, United States
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The Westin Galleria Dallas Hotel

4 star

Rooms: 432

13340 Dallas Parkway - Dallas - Texas - 75240 - United States Hotel Website | 972 9349494
215 Traveller

Reviews - The Westin Galleria Dallas Hotel

Historical Traveller Reviews of The Westin Galleria Dallas Hotel

Housekeeping needs worked on

from Debbies48
Hotel is really nice but our room was never made up the 3 nights we stayed there. We always had to ask for towels from the maids in the hall.
The Oceanair restaurant is excellent. And being in the Galleria was the best part of the stay. Valet parking was wonderful and they were really nice guys that worked in that dept. Housekeeping needs to do a better job.

Great Location - But Not Worth The Price

from Petefamily
The great location (connected to the fabulous Galleria Mall) and "heavenly" features almost make up for the slightly outdated and rundown decor (peeling wallpaper, dirty carpet, lamps that don't work,etc) - but overall not worth the price.

Heavenly Westin Beds!

from kaj22
The Westin Galleria Dallas is located right next to the Galleria Mall which has stores such as Coach, Nordstroms, Aveda, etc. The hotel itself was pretty clean and well kept. The only exception that I could tell was a spot on the carpet in the hallway of my room and that the bathtub had a constant drip. The A/C worked great and I was treated to the western view so I had a couple of wonderful sunsets while there. The room had the usual "Heavenly" bed which lives up to it's name. The room was cleaned daily but oddly enough the housekeepers didn't once take the tip I left on the bed for them. I tend to tip daily instead of at the end of my stay so I make sure the person who cleans the room actually gets it. The TV worked great too plus the room does offer broadband internet for $10/day. I didn't make use of room service instead I ate the hotel's restaurant Options on the 2nd floor a couple of nights. It's more of a bar than restaurant, a small but pretty good menu and the food was tasty. The mall also offers other dining options and a Oceanaire Restaurant is in the lobby but I was lead to believe it's not associated with the hotel. If I have to go to Dallas again for work I'd stay here again!

Loved it

from A TripAdvisor Member
Upon check-in my husband realized that he left his credit card at the Stoneleigh Hotel(which we did not stay at since it was a "historic dump") and the desk clerk "Dy" said she would drive to get the card since we were pushed for time. That's service!!!!! Can't beat the location of IN the Galleria. My teeenage daughter was very jealous.

Overpriced for what you get

from asianphilosopher
This is 1 of 4 hotels I stayed at while I was in Dallas between late-April and early May 2005. The hotels I stayed in included:

1. The Four Seasons Hotel Resort and Club Dallas at Las Colinas
2. The Westin Galleria Dallas
3. Hyatt Regency Dallas
4. Sheraton Suites Market Center Dallas

The above is listed in order of my preference. The difference between #1 (The Four Seasons) and the rest of the list is a factor of 10! The Westin Galleria Dallas and Hyatt Regency were of similar quality while the Sheraton Suites Market Centre was very disappointing (see my review there titled "NEEDS AN UPGRADE" to be posted September 3, 2005).

I am from Edmonton, Canada and the Westin Hotel has always been one of my favorite brands of hotels which I associate with high-quality and class. We have a Westin Hotel in Edmonton, Alberta, Canada and it arguably the 2nd or 3rd best hotel in town (after the Fairmont Hotel MacDonald & the Sutton Place Hotel). I researched which hotels to stay on the internet. The photos on the Westin website appeared very nice which enticed me to stay. Originally, I booked with American Express Travel Agency, which lowered the price from about $219 USD per night to about $179 USD per night. This rate is still quite high and I expected a lot for the cost. For that kind of money in Canada, you would certainly be in one of the best hotels in town.

The mall is conveniently connected to probably one of the best malls in the Dallas area, the Galleria. Many high-end stores here. The convenience, however, probably does not justify the premium of staying here.

Upon arrival, I used self-service parking although valet parking is available. When I walked into the hotel, it seemed quite nice... however, the lobby was off to the side, kind of disjointed from the sitting area and restaurant on the opposite side. If you walked straight from the entrance, you walked right into the mall. In my opinion, the Westin should have a grander entrance and more to differentiate itself from the mall surroundings.

There is an escalator to the 2nd floor of the hotel where all the conference rooms are. This hotel appears well-suited to business meetings. That being said, however, it's not a particularly "romantic" hotel nor suited to vacationers unless your idea of a vacation is to visit the shopping mall all day. I'm from Edmonton, Canada... and we have (still) the World's Largest Mall and Indoor Amusement Center... so malls really don't excite me that much.

There was a high quality seafood restaurant on the lobby level... although it was not open when I was in the hotel.

My room was relatively small. I did, however, have a separate bath and shower. The quality of the bed (the "Heavenly Bed" as they call it) was top-notch. I believe the "Heavenly Bed" in Westin & Sheraton hotels is one of the best in the hotel industry, having stayed in quite a few top hotels around the world. The Westin Hotel had a nice "dual showerhead" feature which made for a more enjoyable showering experience. The bathtub was pretty nice. Fragrant bathbeads were included for nice bathing experience. The towels were reasonably plush and of high quality.

The fitness room was of decent quality. There were televisions you could watch while working out (you can use wireless headsets). The outdoor pool, however, was a disappointment. It was advertised as being "heated", but if your idea is taking a "polar bear swim" in frigid temperatures, then this pool is not suitable. What does "heated" mean to Dallas hoteliers? ... "heated" by the sun??! Big disappointment not to be able to use the pool. The pool was also pretty small. The only hotel I have seen (anywhere) which has a worthy swimming pool for lane-swimming is the Four Seasons Resort and Club Dallas at Las Colinas. Most hotels, like this hotel, treat having a swimming pool as an after-thought. Make pools big enough to swim in... not just soak in!

The view in my room over-looked one of the entrances to the Galleria Mall. At nighttime, the lights from the mall were actually quite nice. The grand entryway to the mall which was visible from my room had many nice, tall "strobe-like" lights (cylindrical, like a saber-light from Star Wars, exempt they glow white). I could see part of the free-way system around the mall as well.

I was visiting a friend in Dallas but she had to work during the weekdays so I had to entertain myself during the day. I did enjoy walking around the Galleria and did manage to walk around the entire mall and do some good quality shopping. If I had company, I may have tried renting some skates and going around the skating rink right in the mall.

Thankfully, I rented a car during my stay. Without a vehicle, you really can't go anywhere in Dallas (get a GPS Navigation system while you're renting a car... otherwise you'll get lost really FAST... with all the complicated highway overpasses/exits). This city is very typical of the American mentality. Have lots of big nice suburbs and spread out everything! It's always "drive here or drive there"... nothing is together.

Dallas nightlife is pretty disappointing. There is no central area where everything is "happening". I did, however, go to a nightclub called "Pergatory" which was a cool 3-level nightclub. Drinks there, however, were incredibly expensive ($15 for a martini??!)

Dallas is a city of big business & commerce. It's not really a tourist city. Even my friend who lives here agrees. If you are looking around, do visit one of the "must-see's in Dallas, the JFK Museum (called the Sixth Floor Museum at Dealy Plaza). JFK was assassinated in Dallas... so it's interesting to learn about the history around the event. Also visit the Dallas Museum of Art (a pretty large and impressive building). When I went, there was a large Chinese exhibit going on. Besides these places, the city didn't have a whole lot of interesting things to do (especially in April/May). Had I come a month later, the Six Flags amusement center would have been open (just south of Dallas) and made for a more interesting time. Without that, I have to say that I can't imagine myself coming back to this city unless I had a good reason to.

I was originally booked into this hotel for another day or so, but I left a day early because my friend in Dallas told me that I could get a similar quality hotel off PRICELINE for less than half of what I was paying. Through rebooking on PRICELINE, I ended up at the 4-star rated Hyatt Regency Hotel in downtown Dallas. I only paid $70 USD a night there, versus the $179 USD I was paying at this Westin Galleria Hotel... so I would have been mad not to change hotels. I was glad I did. The Westin's regular price is about $219 USD per night. Only if the price were at least HALF of that would I consider this hotel again. I guess there is too much money around in Texas... because people seem to flock to these hotels regardless of cost.

If you are a saavy business or vacation traveler, I would suggest finding a good deal on websites like Priceline or Orbitz to find comparable hotels and avoid paying full-Westin prices.

Hope my review helps your planning. Good luck.

Great Location, Not so great Service - 8/20/05

from KelleyinAustin
I stayed here on August 20th and thought the location was perfect for my shopping adventure. The room was quite spacious and the bed was very comfortable. The bathroom was average. The lobby is very small unlike what the pictures depict but it leads directly into the Galleria mall. I was not impressed at all with the staff and their impersonal service. Upon arrival there were about 6 valet personnel and staff outside. When I pulled up and started hauling my luggage out, no one attempted to assist me at all...I am a 30 yr old woman who who was carrying 5 bags and no one even attempted to open the door for me much less assist me with the bags I was carrying. Unbelievable but true. The front desk staff was very average - they were impersonal but quick.

Later that evening, I tried to order an in room movie (Mr. & Mrs Smith) and got a TV screen message that I had to call the front desk to process the request. When I called the 'Service Express' button, the phone rang for 15 minutes before anyone picked up to resolve the issue.

Overall, the convenience of the location and the spaciousness of the rooms made up for the poor service on this quick trip. However, if I was staying for several days and wanted to be able to depend on the staff more for things like directions, in room dining, valet services, recommendations etc...I would reconsider the location and hotel choice.

Really nice hotel

from pier1travel
This hotel has been here a while, but you really would not know it. There are small signs, if you really look. The hotel is elegant and clean. It is connected to the Galleria mall. The lobby area has a sitting area with comfortable chairs. The front desk puts out snack items throughout the day (Luna bars, cookies, fruit). There are adequate conference/meeting facilities and a business center. I did not use the business center, so I cannot comment on the cost. Our room was on the 18th floor. The 18th & 19th floors are part of the Executive Club. This includes a continental breakfast, fresh fruit, nuts, and drinks (soda, coffee, tea) throughout the day, and fresh-baked cookies at night. The room was very clean, comfortable, and modern. Westin has the Heavenly bed and Heavenly bath. The bed has ample pillows, nice comforter, a second "comforter" in a duvet, and good quality sheets. The bath has shampoo, conditioner, mouthwash, shower cap, sewing kit, and lotion provided. The shower had a double showerhead. There were plenty of towels and hot water. They even provide a Heavenly bathrobe. There is a coffee maker provided with Starbucks coffee and tea. The mini bar is well stocked and, of course, expensive. We also had a desk and sitting area. Not all rooms have the sitting area. I also had access to the Imperial Suite. This was a nice area as well. One of the connecting rooms is a standard room. The other is much more opulent with a huge bath that includes a large Jacuzzi tub with a separate shower. As for the negatives, the parking is terrible. Remember, it is connected to the Galleria mall and there is no dedicated hotel parking. Also, as I said before, there are subtle signs that show the hotel's age such as air conditioning vents that look somewhat dirty, the glass-block ceiling decor in the Imperial suite (dated), and the caulk around the tub that was chipped in some places. Overall, it is a great place to stay as long as you get a price with which you feel comfortable.

galleria shopping

from A TripAdvisor Member
love to shop at the galleria in dallas and found the westin very convenient, could roll out of bed and be at the door to macy's..if i goi tired shopping i could go to my room and rest.. the only problem i had with the westin was the prohibitive cost, was spending shopping money on lodging, therefore i no longer can afford to stay there, it was fun but i would rather have that extra pair of shoes....

Dont be fooled!

from A TripAdvisor Member
Hi, I came to the Westin to do some Christmas shopping and what an awful place for such a pricey bill. First of all we checked in, and our rooms werent ready and it was 330 and check in is 300 p.m so we had to go eat in the mall and came back and they still were not ready ,so the check-in lady recommended us that someone "special" had stayed in our room and he could just check out when he wanted to and apparently he had just checked out before the limo let us out,and again it was 330pm,so our friends we were traveling with,there room came open, so we jus went up there and sat for and hour,by this time is was almost 6 o'clock!!! When we went in our friends rooms we were automatically disappointed by the rooms, they need new wallpaper and new amenities. Finally our room came avaible went and checked in ours, and it was the same. The rooms look like nothing on there website, at best it looks like a holiday inn, not what we were expecting. Let alone were we disappointed but ashamed at this hotel. You have to pay .50$ to make a local call, what a ripoff! Plus anything you use is very expensive, unlike other hotels they charge for everything. I feel if you pay 350.00 a night for a simple room they should at least have amenties to sub-due the price. I always stay at 4-5 star places and I thought I would give this place a shot and boy was I wrong, and plus I felt crazy because I had travel buddies with me! One more thing the outside is like a circus, not in order at all, needs to be spruced up a little, very very heavy traffic all day long!Our limo brought us back from dinner one night and it was raining we waited for 15 minutes to even pull under the owning,because cars were just stalled all under there. The only good thing was the bed and shower, I have had better, but they werent bad at all! I am a very normal, easy to please ,family person, but when u pay over 700.00 for a two night 1 king bed room you expect more than what I received. So if I could get it for 85.00 a night and I was by myself I might think of staying there again,but then again I doubt it! The mall is wonderful and the atmosphere is great would deffiantely recommend stopping by the Galleria while your in town! Thanks for letting me voice my opinion and expressing my stay at "The Westin Galleria"!

Terrible Service

from A TripAdvisor Member
I recently stayed here over the Thanksgiving holidays, as I always do. Usually the service is good, but this time Eric at the front desk was very rude and had a major ATTITUDE PROBLEM!!!! I arrived with my sister, her two small children and my 2 kids. I went to the front desk and asked him to give us two rooms either connecting or very close to each other. He acted like he was unable to arrange it, and said he had no idea if they would be near each other. Please! Give me a break!!! He had the hotel computer screen in front of him. Finally, a very nice, friendly, and accomodating lady at the desk, Di, was able to arrange our rooms across from each other. As far as I am concerned, Eric, needs to either get a new job, because in the hotel business, you need to be a "people" person and have an upbeat attitude, or be retrained for his job, which he obviously hates!!! Other than his attitude almost ruining our trip, the hotel was fine for our stay.

Top Local Tips for Dallas

Shopping in DFW For Shopping, go to the following centers/malls: Northpark, Galleria, Willowbend, Highland Park Village

Thank you Westin and hotwire! Try and use Hotwire as much as you can. You can find amazing 4 star hotels for 2 star prices if you are not picky about location. You won't know which hotel you are in until after you pay but it is worth it! If you are staying in Dallas snag the rate for the Galleria which is the only 4 star hotel listed on their site.

Traffic Try to time your arrival after morning rush hour (after 10am) and before evening rush hour (before 3:30pm). Traffic is always bustling, but if you avoid those times getting around is not difficult at all. In some cases speed limits seem to be a slight suggestion. Just try not to drive to closely to the vehicle in front of you in case traffic halts suddenly. Stay aware of the cars around you.


Other names for The Westin Galleria Dallas Hotel

  • westin galleria dallas
  • westin dallas
  • dallas westin
  • Address: 13340 Dallas Parkway - Dallas - Texas - 75240 - United States
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