The Westin Galleria Dallas Hotel
Reviews - The Westin Galleria Dallas Hotel
Read 215 additional reviews of The Westin Galleria Dallas Hotel at TripAdvisor.
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Historical Traveller Reviews of The Westin Galleria Dallas Hotel
Housekeeping needs worked onfrom Debbies48
The Oceanair restaurant is excellent. And being in the Galleria was the best part of the stay. Valet parking was wonderful and they were really nice guys that worked in that dept. Housekeeping needs to do a better job.
Great Location - But Not Worth The Pricefrom Petefamily
Heavenly Westin Beds!from kaj22
Loved itfrom A TripAdvisor Member
Overpriced for what you getfrom asianphilosopher
1. The Four Seasons Hotel Resort and Club Dallas at Las Colinas
2. The Westin Galleria Dallas
3. Hyatt Regency Dallas
4. Sheraton Suites Market Center Dallas
The above is listed in order of my preference. The difference between #1 (The Four Seasons) and the rest of the list is a factor of 10! The Westin Galleria Dallas and Hyatt Regency were of similar quality while the Sheraton Suites Market Centre was very disappointing (see my review there titled "NEEDS AN UPGRADE" to be posted September 3, 2005).
I am from Edmonton, Canada and the Westin Hotel has always been one of my favorite brands of hotels which I associate with high-quality and class. We have a Westin Hotel in Edmonton, Alberta, Canada and it arguably the 2nd or 3rd best hotel in town (after the Fairmont Hotel MacDonald & the Sutton Place Hotel). I researched which hotels to stay on the internet. The photos on the Westin website appeared very nice which enticed me to stay. Originally, I booked with American Express Travel Agency, which lowered the price from about $219 USD per night to about $179 USD per night. This rate is still quite high and I expected a lot for the cost. For that kind of money in Canada, you would certainly be in one of the best hotels in town.
The mall is conveniently connected to probably one of the best malls in the Dallas area, the Galleria. Many high-end stores here. The convenience, however, probably does not justify the premium of staying here.
Upon arrival, I used self-service parking although valet parking is available. When I walked into the hotel, it seemed quite nice... however, the lobby was off to the side, kind of disjointed from the sitting area and restaurant on the opposite side. If you walked straight from the entrance, you walked right into the mall. In my opinion, the Westin should have a grander entrance and more to differentiate itself from the mall surroundings.
There is an escalator to the 2nd floor of the hotel where all the conference rooms are. This hotel appears well-suited to business meetings. That being said, however, it's not a particularly "romantic" hotel nor suited to vacationers unless your idea of a vacation is to visit the shopping mall all day. I'm from Edmonton, Canada... and we have (still) the World's Largest Mall and Indoor Amusement Center... so malls really don't excite me that much.
There was a high quality seafood restaurant on the lobby level... although it was not open when I was in the hotel.
My room was relatively small. I did, however, have a separate bath and shower. The quality of the bed (the "Heavenly Bed" as they call it) was top-notch. I believe the "Heavenly Bed" in Westin & Sheraton hotels is one of the best in the hotel industry, having stayed in quite a few top hotels around the world. The Westin Hotel had a nice "dual showerhead" feature which made for a more enjoyable showering experience. The bathtub was pretty nice. Fragrant bathbeads were included for nice bathing experience. The towels were reasonably plush and of high quality.
The fitness room was of decent quality. There were televisions you could watch while working out (you can use wireless headsets). The outdoor pool, however, was a disappointment. It was advertised as being "heated", but if your idea is taking a "polar bear swim" in frigid temperatures, then this pool is not suitable. What does "heated" mean to Dallas hoteliers? ... "heated" by the sun??! Big disappointment not to be able to use the pool. The pool was also pretty small. The only hotel I have seen (anywhere) which has a worthy swimming pool for lane-swimming is the Four Seasons Resort and Club Dallas at Las Colinas. Most hotels, like this hotel, treat having a swimming pool as an after-thought. Make pools big enough to swim in... not just soak in!
The view in my room over-looked one of the entrances to the Galleria Mall. At nighttime, the lights from the mall were actually quite nice. The grand entryway to the mall which was visible from my room had many nice, tall "strobe-like" lights (cylindrical, like a saber-light from Star Wars, exempt they glow white). I could see part of the free-way system around the mall as well.
I was visiting a friend in Dallas but she had to work during the weekdays so I had to entertain myself during the day. I did enjoy walking around the Galleria and did manage to walk around the entire mall and do some good quality shopping. If I had company, I may have tried renting some skates and going around the skating rink right in the mall.
Thankfully, I rented a car during my stay. Without a vehicle, you really can't go anywhere in Dallas (get a GPS Navigation system while you're renting a car... otherwise you'll get lost really FAST... with all the complicated highway overpasses/exits). This city is very typical of the American mentality. Have lots of big nice suburbs and spread out everything! It's always "drive here or drive there"... nothing is together.
Dallas nightlife is pretty disappointing. There is no central area where everything is "happening". I did, however, go to a nightclub called "Pergatory" which was a cool 3-level nightclub. Drinks there, however, were incredibly expensive ($15 for a martini??!)
Dallas is a city of big business & commerce. It's not really a tourist city. Even my friend who lives here agrees. If you are looking around, do visit one of the "must-see's in Dallas, the JFK Museum (called the Sixth Floor Museum at Dealy Plaza). JFK was assassinated in Dallas... so it's interesting to learn about the history around the event. Also visit the Dallas Museum of Art (a pretty large and impressive building). When I went, there was a large Chinese exhibit going on. Besides these places, the city didn't have a whole lot of interesting things to do (especially in April/May). Had I come a month later, the Six Flags amusement center would have been open (just south of Dallas) and made for a more interesting time. Without that, I have to say that I can't imagine myself coming back to this city unless I had a good reason to.
I was originally booked into this hotel for another day or so, but I left a day early because my friend in Dallas told me that I could get a similar quality hotel off PRICELINE for less than half of what I was paying. Through rebooking on PRICELINE, I ended up at the 4-star rated Hyatt Regency Hotel in downtown Dallas. I only paid $70 USD a night there, versus the $179 USD I was paying at this Westin Galleria Hotel... so I would have been mad not to change hotels. I was glad I did. The Westin's regular price is about $219 USD per night. Only if the price were at least HALF of that would I consider this hotel again. I guess there is too much money around in Texas... because people seem to flock to these hotels regardless of cost.
If you are a saavy business or vacation traveler, I would suggest finding a good deal on websites like Priceline or Orbitz to find comparable hotels and avoid paying full-Westin prices.
Hope my review helps your planning. Good luck.
Great Location, Not so great Service - 8/20/05from KelleyinAustin
Later that evening, I tried to order an in room movie (Mr. & Mrs Smith) and got a TV screen message that I had to call the front desk to process the request. When I called the 'Service Express' button, the phone rang for 15 minutes before anyone picked up to resolve the issue.
Overall, the convenience of the location and the spaciousness of the rooms made up for the poor service on this quick trip. However, if I was staying for several days and wanted to be able to depend on the staff more for things like directions, in room dining, valet services, recommendations etc...I would reconsider the location and hotel choice.
Really nice hotelfrom pier1travel
galleria shoppingfrom A TripAdvisor Member
Dont be fooled!from A TripAdvisor Member
Terrible Servicefrom A TripAdvisor Member
Top Local Tips for Dallas
Shopping in DFW For Shopping, go to the following centers/malls: Northpark, Galleria, Willowbend, Highland Park Village
Thank you Westin and hotwire! Try and use Hotwire as much as you can. You can find amazing 4 star hotels for 2 star prices if you are not picky about location. You won't know which hotel you are in until after you pay but it is worth it! If you are staying in Dallas snag the rate for the Galleria which is the only 4 star hotel listed on their site.
Traffic Try to time your arrival after morning rush hour (after 10am) and before evening rush hour (before 3:30pm). Traffic is always bustling, but if you avoid those times getting around is not difficult at all. In some cases speed limits seem to be a slight suggestion. Just try not to drive to closely to the vehicle in front of you in case traffic halts suddenly. Stay aware of the cars around you.
Other names for The Westin Galleria Dallas Hotel
- westin galleria dallas
- westin dallas
- dallas westin
- Address: 13340 Dallas Parkway - Dallas - Texas - 75240 - United States
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