The Fairmont Dallas Hotel

, Dallas, United States
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The Fairmont Dallas Hotel

4 star

Rooms: 550

1717 North Akard Street - Dallas - Texas - 75201 - United States | 214 7202020
307 Traveller

Reviews - The Fairmont Dallas Hotel

9/10
Excellent location and style
Submitted by: Gudni Gudnason in 12/05/05
  • Age Group: 41 - 50
  • From: Iceland
  • Traveller type: Business Traveller
Hotel and restaurant fulfilled completely my expectation. Centrally located. I will certainly choose this hotel again!

Historical Traveller Reviews of The Fairmont Dallas Hotel

Better late than never!!

from AUTUMNSUN
I stayed at this hotel for several days with my family. Check-in was slow and our room was not ready. The girl at the front desk wasnt the nicest. When our room was ready, we took ourselves and our luggage on up. We were not offered bell service. The valet parking was extremely slow. Also attendents were not friendly. Well , by now your saying what was good? Everything else! We had a small suite and enjoyed it. Seperate bedroom with king size bed. Large walk-in closet. Nice bathroom with fluffy robes. Nice dining table to eat at. Couch in living room made out into a bed for the kids. We had room service and it was wonderful!! Fast, accurate and tastey. We loved the pool. Was very large and had areas for small children to play. Lots of lounge chairs. Pool service was good as well. My husband and I really enjoyed having drinks and snacks by the pool. The pool is on the roof and at night it is really cool to be out there. The city is all lit up. They also had plenty of fresh towels on hand at the pool. We had lunch in the lounge area one day and it was good and reasonable for a hotel.We all agree we would like to go back to this hotel and just spend more time lounging around!!

Not much to look at, but a great stay for the business traveler

from dreifuerst
My colleague & I chose this hotel for a recent whirlwind tour of our major Dallas clients. After a long day of schmoozing one customer after another, it was nice to have someone else pampering *us*. The woman who checked us in was a bit snotty, but she was clearly new. There was a little confusion because I wanted a non-smoking room, and my colleague needed a smoking room. But a manager intervened & got it all settled. The valets & concierge staff were incredibly helpful, friendly and attentive. As we drove out each morning, the valets made a point of asking if we needed directions :)

I've stayed at Fairmonts all over the world and, looks-wise, this property isn't quite up to the Fairmont Standard. The lobby is suitably luxurious, but the exterior of the towers looks more Holiday Inn. The rooms aren't much to look at, either ... I could have been staying in a Sheraton. But almost every staff person I encountered was very solicitous, and requests were handled with speed & grace.

If you're a business traveler visiting downtown clients, this hotel is ideally located. We were no more than 10 blocks from any major office building, and even the Crescent Court area was just a few minutes away. This is now our default hotel for Dallas visits.

Absolutely pathetic from start to finish

from MrsYertleBoston
I travel a lot for work and have had better service and quality at a Days Inn. Their star rating is a joke. My experience started with a highly impersonal and grouchy check in at the front desk and continued with the following room problems:
1.) Called to request a fan for the room (I always sleep with white noise and always get a fan at hotels). Never arrived. Called again. Never arrived. Next mornning, after getting very little sleep, a man at the front desk gave me his little fan.
2.) Called down upon settling into my room because of horrible cigarette smoke coming from somewhere. Confirmed I was on a non-smoking floor, but was told the floor below me is smoking. No apology, no offer to move, nothing. (Actually, they did offer to come and "spray" my room.)
3.) Went to iron my clothes and discovered a scorched ironplate. Called to request a new one and went to dinner. Hours later, upon return, no iron. Called again and it took another hour.
4.) Next morning went to make coffee in the room - coffee maker was broken. Called for a new one. They sent up a new pot - not a new maker. Not scoring ANY points by now with me.
5.) Took a shower and stood in five inches of water because the drain didn't drain. Also had to do a backbend to get my head under the spray (and I'm 5'7").
6.) TV speakers are blown.
7.) Maid didn't check the clock in my room - it was set to PM instead of AM, so I didn't get woken up on time my first morning here.

This "5 star" hotel does not have it's act together - the quality is horrendous. I will never stay or recommend a Fairmont Hotel. Go somewher else!

Lousy rooms

from A TripAdvisor Member
The Fairmont claims to be a high end hotel. They are no where near a high end hotel. The Lobby is nice and attractive, however once you go up the elevator, the rooms are lousy. They are small and the walls are very thin. The first night we were there, all we could hear were the elavators going up and down, all night long. We asked to be moved to a different room, and to their credit, we were moved. The second room was less noisy, but we could still hear the elevators. The first night we could hear a noisy party out in the hallway. We got up to look, thinking there were a bunch of people right outside our door. We couldn't seem anyone, but we could hear them, just as if they were right outside our door. We just spent the last week at the Sheraton in Fisherman's Wharf, San Francisco, which is advertised as a Starwood category 3 hotel, their middle. The Sheraton was FAR nicer than the Fairmont.

Professional Staff, Rooms?.......

from 1BEACHQUEEN
We stayed for two nights at the Fairmont in Dallas for a recent trade show. Upon our arrival we were greeted with a very friendly staff and check-in was quite efficient. The Lobby and bar area was lovely. Our room was on the 15th floor and had a view of downtown. The room had a queen bed (we requested a King), but did not complain. There was a comfortable work desk, internet access(did not use),complimentary coffee and teas in room. After a long day of travel with delays we were ready for a drink and relax in our room before meetings. The honor bar was stocked with a variety of beverages and liquors. There was also a fruit and cheese tray in the fridge which we thought was a lovely addition. However, after the discovery of another mystery container, & mold! we promptly set the containers in the hall. (gross!) The bed was most uncomfortable! We had two fretful nights of sleep! We will choose another hotel for our next stay in Dallas.

Not your average fairmont!!!

from A TripAdvisor Member
I just got back from staying 5 days at the Fairmont in Dallas. The hotel has a good downtown location and us right next to the Dallas Musuem of Art and close to the West End where some good restaurants are. The hotel facilities were up to Fairmont standards, however, not the nicest of the Fairmonts I have stayed in.

Upon arriving from the airport during mid-day, my colleague and I received no assistance with our luggage from the bellman who was standing in the drive doing nothing. There were no other cars in the driveway either! Check-in was prompt and we got to our room which was an upgrade to a junior suite - a large room with plenty of sitting area. On our second day at the Fairmont Dallas I was out of the room until 3pm attending a conference and was a little annoyed to see the room had not been made up when I returned. I called housekeeping and told them I would be napping and since I did not have a Do Not Disturb sign in the room, please have the room attendant come back when I left for dinner. Within 10 minutes of hanging up I was awakened by the knock of a housekeeper and told her I would call down when I was ready for room to be made up. After napping for for a few hours I called down to housekeeping and told them I would be leaving for dinner and they can send someone up to clean the room. I arrived back to the hotel 2.5 hours later to see that my room still had not been made up. By now, it was already 8:15pm. I went down and spoke to manager and the front desk and told her how frustrated I was and she said she'd would take care of it. I told her I would be in the bar waiting for the room to be cleaned. While I was not looking for anything free, she should have offered to get my colleague and I a drink while we had to wait for our room to be made up!

On our 3rd day at the Fairmont I was due to depart but then because of a blizzard in the Northeast, was unable to depart until two days later. The front desk was generous to extend the reservation 2 nights and keep the same rate, however, I would have to move to a regular room and vacate my junior suite - this was fine with me as I was just happy to be able to stay at the hotel longer. However, I no longer had clean clothes and it was a Sunday. I called down to the Laundry Valet department who said they could do nothing and had no suggestions. I then went to the concierge desk to see if perhaps they knew of where I could get laundry done. When at the concierge desk, the concierge in the suit was of no help - he just stood there and looked down and a bellboy had to help me. For being stuck in an unfamiliar city and staying at an upscale/luxury hotel, this is totally unacceptable. The hotel could not even suggest a coin-operated laundrymat in the general area. As a result, I was forced to take a cab ride to a mall and purchase new clothes. The lack of service and compassion regarding my situation greatly upset me and the situation was never remedied.

Be careful if you stay at this hotel. While the facilities are nice enough and comfortable, the service is terrible. I stay at many hotels and generally think highly of the Fairmont chain but the Fairmont Dallas should be avoided until their service is brought up to par!!!

Fantastic Fairmont

from kwins0113
Kidnapped my boyfriend for his birthday, and spent 2 wonderful nights at the Fairmont Hotel Dallas.

Service was great, and the suite was fantastic. Wonderful soft robes and a very comfortable bed to sleep in.

Both the lobby lounge and the Pyramid Grill had wonderful service.

The hotel is close enough so you can walk to the West End, and enjoy some great restaurants, and see Dealy Plaza, the 6th Floor Museum and where Kennedy was shot.

The birthday dinner was great, and they even surprised my boyfriend with a special dessert with a candle. Fabulous martini menu and excellent wine list. A very romantic piano player made the evening perfect!

The concierge was extremly helpful with suggestions and directions.

Would definately return!!

Nice Hotel, Service Lacking

from A TripAdvisor Member
I just got back from a conference at the Fairmont in Dallas and although the hotel is very elegant, the lobby, meeting rooms and ballrooms, restaurant all all beautiful, some of the hotel's staff could use some training.
First, we put in for a wake up call that never happened on the first day. After attending a very nice evening put on by our organization, many of our group found our way into the lobby bar. All of the tables were taken, so we thought we could sit at the bar and order drinks and food. Well, after sitting there for about 5 minutes being completely ignored, we waved down the bartender (John) and asked for a menu. He threw it at us and told us that he does drinks only and we couldn't eat at the bar, even though there were no other tables. However, there was another business man sitting right next to us eating a hamburger. So we went to the front desk and complained, they just stared at us and said, "sorry." So we headed over to the conceriege, where we did get directions to another restaurant to eat. I do feel that the bartender was extrememly rude and the steps once we complained were nonexistant. Housekeeping was exceptional and got a disposable razor for my friend and had maintence come up to repair our tub drain. I think this hotel is very nice, but could use some training of it's staff. Our convention went very smoothly and all of the food was wondeful! Especially the lobster bisque!!!

Fantastic Hotel Experience

from A TripAdvisor Member
My husband and I stayed here for a weekend get away. We had a fantastic time and were always treated like "special guests". Everybody was friendly and courteous from the time we drove in until the moment we departed. When I called the concierge to ask about the location of Dakota's Steakhouse (which is also fabulous) he not only gave me directions but offered to make reservations for me. He made reservations and called me back directly to give me confirmation. Everybody seems to go out of their way to make you feel welcome and comfortable.

The only thing that could have been improved was cleanliness of the pool. It is located next to the gardens which is very pretty but seems to contribute to the large amount of floaties and dirt in the pool. It wasn't horrible but definitely not inviting, my kids got in but not me! To be fair I did see a "pool person" with one of those pool nets cleaning it the day we left.

Room service is very prompt. They tell you when you order that you can expect your meal in 20 minutes and they aren't kidding, it arrives on time every time. We ordered room service at breakfast time each day and once for a bedtime snack.

The big reason I'm writing this review is to report on the rooms. If it's one thing that disappoints me when staying at a hotel it's when the hotel exterior and lobby are beautiful and you get to your room and the furniture is worn, carpet pulling up, smells stale, or just plain old and tacky looking. These rooms are absolutely beautiful. We stayed in a king suite (Mission Suite) and everything looked brand new. The beds are comfortable, and everything is clean, shiny and spotless! The bathrooms are a little on the small side but maybe that has to do with the age of the building. I think everything has been updated last year. They have a very good AAA rate which makes it pretty affordable as well.

Over all a lovely stay, would stay there again.

Location great- hotel is not!

from TXWV
Big disappointment! To begin with... Parking at this hotel is $18.00!!!!! My family and I stayed there on a weekend- we had hoped for dinner before we went out but dining room was not open until 6pm, so therefore the family (young children included) were tightly seated in the bar with only appetizers to choose from on menu. Check-in was a very long process and then check-out was even worse..after I got home I saw where they added an additional $75.00 to my bill for mini bar charges (vodka, gin and brandy) in my parents room- and they do not drink alcohol! I am still trying to get someone to help me with that one! Although the location is great- the hotel is not. I will definitly never return there again.

Top Local Tips for Dallas

Take the Downtown Trolley! Its free and gets you around a lot faster and easier than anything else!

Getting around in Dallas Forget the old saw about not being able to get around in Texas without a car. Dallas has taken great pains to make it very easy to get about safely by cab, train, or foot express. A car was totally unnecessary to get anywhere I wanted to be. Feel free to ask directions. Dallasites are very friendly people who appreciate your visit.

Oaklawn Dallas has a superior nightlife (and daylife as well) scene for gays and lesbians in the area surrounding Cedar Springs Blvd., and Oak Lawn Blvd., a mere five/ten minute drive from downtown.

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Other names for The Fairmont Dallas Hotel

  • fairmont dallas
  • dallas fairmont
  • Address: 1717 North Akard Street - Dallas - Texas - 75201 - United States
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