The Adolphus Hotel

, Dallas, United States
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The Adolphus Hotel

, Dallas
4 star

Rooms: 428

1321 Commerce Street - Dallas - Texas - 75202 - United States Hotel Website | | 2147428200
885 Traveller

Reviews - The Adolphus Hotel

Historical Traveller Reviews of The Adolphus Hotel

A Wonderful Experience

from BJM
We have just returned from a week stay at the Adolphus and had a fantastic time. The staff were excellent - helpful and friendly. Our room on the 20th floor was large, well furnished and very comfortable. The bed was probably the most comfortable I have ever slept on. The room service breakfasts were great and always hot when they arrived. The food in the Bistro was great and the bar service excellent.
Location was good for the West End and if you plan to use public transport, like we did, you are in an excellent location.
If ever we return to Dallas - we shall definately stay at the Adolphus again.

Palace on the Prairie

from A TripAdvisor Member
We visit Dallas often and consider ourselves pretty savvy travelers. In an age when most hotels don't give a hoot, we've always found a warm welcome and tasteful accommodations at the Adolphus Hotel. No hotel is perfect - and you can find fault with any place if that's where your mind is - but there are few hotels that can compare to the Adolphus for customer service. Their staff is so eager to please and each employee seems to make it his (or her) mission to make even the most routine stay memorable. In fact, we often think that this must be what one experiences at Buckingham Palace when one is a guest of The Queen!

One especially feels like royalty in the French Room. The food is fantastic - equal to any three-star Michelin restaurant in Paris, bar none. And it comes without a snooty wait staff. To contrary, the wait staff go out of their way to make you feel welcome and important. We've dined there when celebrities were in the room, and one would have thought our table had a celebrity, too - the attention was the same. The maitre d' has a dry sense of humor, and we always leave with a smile. The room itself is breathtaking. It's like dining in one of the salons at Versailles.

From time to time we've tried some of the other luxury hotels in Dallas, but we keep coming back to The Adolphus - it's like coming home.

Very overrated

from joepinstripe
The Adolphus is a classic case of someone taking a grand old hotel and thinking that if you throw every color, pattern and design element at the thing it will make it even more exceptional. It doesn't. In fact, the interior design of this hotel (aside from the lobby and French Room restaurant, which are magnificent) is like some awful Texas suburban McMansion. The busy pattern in the carpets, chairs, bed linens, art work, etc., darn near hurt my eyes!

Better they had done it in neutrals and lower lighting (you could land a jet in fog in the hallways, they are so bright), but there you have it.

There is also a serious problem with important structural aspects: the walls are so thin you can hear TVs in the next rooms (more on that in a minute) and the windows overlooking the busy city streets are not double-paned so you hear noise allllll night long.

To that point, my neighbor's TV started blaring at 11:30pm. I called and asked the front desk to look into this, and move me if needed. They never called back; after 15 minutes, I finally called them back and was told that security had "heard the TV was on from the hall, but that it was not too loud." I responded that I was not sleeping in the hall, I was sleeping in my room. They then offered to move me.

The room they put me in was on the 14th floor, overlooking the street! One of the loudest hotel rooms I have ever stayed in in my life. Also, the room's walls had scuffs and dirt stains...definitely not a $615/night experience as the rate card on the door stated!!!

The next morning, after a completely sleepless night, I asked to be moved again, and was. This room was on the 8th floor and looked out over a roof and airconditioning units, but was double-paned and quiet.

No one ever offered to knock anything off my bill, even though the rooms manager, front desk and security were all aware that my stay was not up to my epxectations.

All in all, I would rather stay at a quiet, earnest little Motel 6 than a pretentious, very expensive hotel that doesn't even have the basics mastered.

The Adolphus is riding on its laurels, the fact that too many people are cowed into thinking they should not protest poor service, and the fact that most business travelers will just settle for whatever is dealt them.

I won't...and so here I am with my one-star review!

Regal Service..

from A TripAdvisor Member
As a surprise birthday present for my husband, we stayed at the Adolphus Hotel in downtown Dallas. The service was superb and the food (at The Frenchman) was amazing. Dallas' downtown is unsafe and disappointing, but with such a great room, why leave?? I would recommend this hotel to anyone. If you do stay there, take a few minutes, have a drink in the bar, and just watch the patrons. You will certainly find an eclectic crowd!!

Adolphus Bar: Loves It!

from A TripAdvisor Member
As for the complaint about the Adolphus resturaunt ripping them off, I actually believe it.

It happened in a smaller way at the bar. I frequent the Adolphus bar with friends because it is nice yet laid back with a fun and sexy atmosphere. I was with a date in August and he was running a tab for me and two of our friends. When it was time to get the bill, he was handed a receipt for $433.76!!!! None of us had drunk anywhere NEAR that much! We hadn't even ordered a full bottle of anything! I had a few glasses of Bailey's and one strawberry daquiri, the other lady with us had only mineral water with lemon, and the fellas had imported beers. Hardly enough for a $400 bill. My date was laughing, thinking it was a mixup and told the head bartender who had came over to us that there was no way that they had drank this much. The bartender/manager or whatever told us that there is no mistake and that they charge to the tab after each drink so there won't be mistakes.

Well, my date went ahead and paid the $400 but took it up with his lawyer who is suing for the release of video that can show us racking up the $400 bill.

But the bar is FUN just don't run a TAB or give your credit card to these people!

safe place

from A TripAdvisor Member
I stayed here a couple of months ago on a business trip and found it to be very satisfactory.
My non-smoking room was clean and comfortable. When I first got here it smelled like cigarette smoke. I called Housekeeping and someone came up immediately and sprayed the room with something which removed the smell for the rest of my stay. ALL of the employees I came in contact with were friendly, courteous, and helpful. When I got home I realized that somewhere I had lost a little gold chain with a tiny heart pendant with a speck of a diamond on it. Definitely not an expensive piece of jewelry but of great sentimental value to me as it was a gift from my husband when I was 18 & I have worn it for 30 years. I was very upset because I could have lost it anywhere. I called the hotel & spoke to housekeeping, who had not found it, but they transferred me to the security department. Security immediately said they had it- someone had found it in the lobby & turned it in. They mailed it to me immediately, all packaged up with great care. I am very grateful for their response. They give Texans a good name!!!
I would recommend this place and would love to stay here again.

5 Star Hotel

from A TripAdvisor Member
The Adolphus is a 5+ star hotel with lush accommodations, superb amenities, delicious food, and above-all first class service. This hotel is amazing. We stayed in a corner suite with separate sitting area, breath-taking view, large walk in closet and enormus bathroom. The suite also had a entertainment unit with DVD, CD, VHS players as well as large plasma screen TV. If you are going to Dallas stay here!! The food of the hotel is great; wonderful room service, Walt Garrison Rodeo Bar and Grill, the Bistro and French Room are also delicious. If you stay here be sure to enjoy Afternoon Tea. Also be sure to take advantage of the numerous hotel amenities; the fitness room with tvs and complimentary bottled water and fruit, the hotel car is great! It takes you around Dallas complimentary in a town car. The service is amazing, too. John, a bellmen, was one of the nicest people in Dallas. He not only brought our luggage to our room but also set it up on our dressers along with complimentary cookies and bottled water. The concierge is also very nice. We asked him to make reservations for us at the Palm Restaruant and he had the Palm give everyone in my party complimentary desserts. The hotels gift shop is also nice and convient. It has a variety of snacks and drinks and typical gift shop stuff at a nominal fee. The front desk also had complimentary chocolate covered strawberries and wine set to our room in celebration of my parents 25th Wedding Anniversary. The maids were also very nice with their chocolate turn-down services.
If you want a 5 star time be sure to stay at the Adolphus, I know we will!

Nice rooms, but terrible food

from A TripAdvisor Member
I stayed at the Adolphus for a week on business in January, 2004. I was disappointed, the rooms are nice sized and staff very friendly, but unfortunately I chose their Rodeo Grill restaurant for dining and ended up with a bad case of food poisoning. The service at the Grill was horrible, I should have paid heed and left before I ordered dinner.
Management oversight is clearly lacking and since I couldn't see what was going on in the kitchen, I can only imagine what the staff there must be doing to result in the food poisoning. If trapped at the Adolphus for a conference you don't have a choice, but otherwise I'd recommend another hotel until the Adolphus comes under new management.

Great hotel, convienent for downtown business

from A TripAdvisor Member
Great hotel if you are downtown on business. Wonderful lobby, though the meeting rooms seem a bit dated compared to the newer hotels. Still an opulent gem, though.

Service is top-notch.

The sensible choice for business travelers in down town Dallas

from BG007
Stayed at the Adolphus twice. Old fashioned luxury hotel, you can see it's been there for a long time. Rooms are good but nothing special, staff is friendly and professional. If you come down town for business, you actually don't need a car (parking is 20$/day, and you have to wait for it to be brought over), the hotel is walking distance from some of the office buildings. Also stayed at the Magnolia which is a block away and would probably come back to the Adolphus next time I'm in down town Dallas.

Top Local Tips for Dallas

Great Art Museums Many people may not be aware but Dallas has a an excellent Museum DMFA and Sculpture museum (The Nasher). If you are willing to trek to Forth Worth you must see one of the finest buildings in the country: The Kimbell Museum as well as the recently opened Fort Worth Museum of Modern Art.

Downtown Atmosphere Before you visit downtown Dallas, have reasonable expectations. Downtown Dallas has been dead for many years and the city is trying to revive it by bringing in housing and more business. But, it still has a ways to go. This is not Chicago or New York. I have never thought of downtown Dallas as unsafe, but the streets at night are not always well lit and there is not much commercial activity or nightlife afterdark--unless you consider a few wandering homeless folks. The Adoplhus is definitely the best hotel in downtown Dallas, but just realize that Dallas is not the most happening downtown area there is.

There's good Mexican food in Dallas! Who knew?? Try the Iron Cactus around the corner if you like spicy Mexican food. Staff is superb as well.

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