InterContinental Dallas Hotel
Reviews - InterContinental Dallas Hotel
- Age Group: 31 - 40
- From: United States
- Traveller type:
- Age Group:
- From: United States
- Traveller type:
Read 200 additional reviews of InterContinental Dallas Hotel at TripAdvisor.
Want to see more hotels? View all hotels in Dallas
Historical Traveller Reviews of InterContinental Dallas Hotel
Nice room, but not perfect yetfrom A TripAdvisor Member
However, a couple of not so good points. Decided to eat at the restaurant and was not impressed - they would like to think this is high-class dining, but food was not good and quite expensive. Service, however, was excellent. But there are plenty of restaurants nearby.
Again the front desk seems very understaffed. Luckily, there didn't seem to be many people staying at the hotel, otherwise I could see the potential for long lines. When I checked out, there was a trainee there on his own, and he was not able to something pretty simple - add the item I had taken from the mini-bar to my bill - so I have to wait for it to appear in a few weeks. Seemed to have some problem helping the guy in front of me also.
But for me, the location, room and price are all very good, so I will probably return there again for my next business trip.
Not up to Intercontinental Standardsfrom jepmdr
Unfortunately everything about the experience during the meeting was unsatisfactory. The food was mediocre at best, served by very inexperienced banquet personnel. Several times it wasn't even what we ordered. The basic norms of business meetings such as refreshed coffee throughout the day wasn't done properly once in two days.
We sent our newly custom made company polo shirts out for a cleaning the day before the meeting and one of the shirts, mine (I am the company CEO) was lost despite the fact that it was in with the entire lot. It was never found. I managed having my other company shirt washed late at night prior to the next meeting day. The Front Office Manager offered to pay for its replacement, which was the least he could do, but it took nearly five weeks after the event to get a check with three follow up calls.
The meeting space needs were not handled with the level of professionalism and care that I expected from a supposedly top notch chain such as the Intercontinental. Materials shipped to the hotel a week in advance were no where to be found upon arrival until my associate made a huge stink with the management after confirming with FED EX that they had indeed been delivered as promised...the boxes had arrived on time but were deeped sixed somewhere for a day and unless we had screamed we would not have had access to our meeting materials. NO one in the front office cared about our needs during this stay and we spent a fairly good dime in two days.
Some of the rooms have been renovated and are a great improvement over the older rooms. Insist on them.
Shortly after our meeting we learned the Director of Sales quit..supposedly because the hotel's standards were so low and beneath him (he was a European hotel guy), but in fairness I think he was a big reason our meeting planning was such a disaster.
This same Director of Sales offered us 40,000 Priority Club Pts to make up for the poor experience. Five months later NO POINTS have been credited to my account and there is no one at the hotel to substantiate his offer.
Another thought to consider. The lobby area and bar permits smoking and this place seems to attract lots of smokers to the point where being anywhere in the lobby nearly any time of day can make a non smoker like myself instantly sick besides finding your clothing stinking of smoke within five minutes or less. If you have to wait downstairs, wait outside if possible rather than in the lobby.
If you are considering a hotel for a meeting in the North Dallas area I suggest you AVOID this hotel for such a purpose. It doesn't deserve its affiliation with the Intercontinental chain which generally in my experience runs and maintains top flight properties. Consider the Marriott Quorum just down the block instead. We did for the follow up meeting and had a very good experience.
A Solid Choice for Adultsfrom A TripAdvisor Member
Having to worry about parking was the biggest down side for us. We had a blast at the hotel in the health club. The hotel is conviently located to several excellent restaurants and other businesses. In the right circumstances (right price and knowing there are no major parking-spot eating events), we would stay at the InterContinental again.
A good optionfrom pvilletraveler
The location is central to the galleria and right off the tollway (you can avoid paying the toll by staying on the service road). We were able to park right out front and enter into what is an enormous lobby. The staff was friendly but I did think they were trying to upsale us.
Upon check-in we were asked if we wanted to spend $15 to upgrade to a "remodeled" room. They just need to do all the rooms remodeled and up the price for all rooms.
The facility and public spaces are very nice. The room itself that we got was big by normal hotel standards. The furniture and room itself was clean and not run down, but does look a bit tired. The best part of the room was the down top mattress, water pressure, and size of room. The amenities of coffee and toiletries were adequate as well.
I would stay here again at the hotwire price but not over $100 a night.
Nothing short of wonderful!from A TripAdvisor Member
To my amazement, the hotel was awesome! The staff was friendly, always an elevator waiting to take you to your room (I'm impatient so that's a huge plus for me - I hate waiting!), and wonderful service. The bed was so comfortable with lots of pillows. Another big thing of mine is the water pressure, and we had a really nice shower! It's also in a great location and very close to a liquor store. =)
I don't know why anyone would rate this hotel low. It is true to 4 star form and definitely a steal for $58 a night. I've stayed at some dumps and some really nice places, and this is one of the nice ones!
Not So - O.K. Continentalfrom A TripAdvisor Member
Big Disappointmentfrom A TripAdvisor Member
Not a four star hotel!from A TripAdvisor Member
Great Experience at the InterContinental Dallasfrom A TripAdvisor Member
The hotel is in a great area of town that is much more upscale than my Downtown Dallas experiences and has much to do within a relatively small area. I would certainly stay here again next time.
Mediocre At Best - Not Intercontinental Materialfrom A TripAdvisor Member
Firstly, the elevators are older and most had a stale cigarette smoke odor that was quite noticeable. The hallways were clean and appeared ok but they looked as if they had been renovated with little attention to detail. Crown molding on the doors looked cheap. Also, the walls must be paper-thin because as I was entering my room I could hear the peron in the room next door urinating! That's right - urinating! It was extremely loud in the hallway and felt like I was in the person's restroom! The rooms are mediocre at best and the bedding is horrible! Usually, Intercontinentals have superb bedding with down featherbeds, comforters, etc. Not this location! It was just the run-of-the mill hotel bedding with a cheap mattress and cheaper bedding. I have stayed at Holiday Inn Expresses (which are owned by Intercontinental Hotels) that have nicer and more sumptuous rooms and bedding! The bathrooms were also lackluster. Older fixtures and an outdated shower were really disappointing. Even the towels were horrific! I kid you not, the towels at Holiday Inn Expresses are much nicer than at this location! Cheap and thin is the order of the day for this Intercontinental's towels. I was EXTREMELY disappointed with this location and WILL NOT stay here again. I may sound like a nitpicking complainer but for the price of $195 (I was a chump and booked my room straight through Intercontinental) plus a $6.00 fee to use the gym you would be better off at a HI Express, Hampton Inn or any other location that is much cheaper! After having stayed at the Intercontinental Atlanta many times (and being spoiled by it and its amenities) and then the Intercontinental Dallas I must say that Intercontinental Hotels should be ASHAMED to have this location bear its usually superior name! Shame on you Intercontinental - you can do better!
Top Local Tips for Dallas
Fabulous restaurant in Dallas If you like great cuisine, you MUST eat at Abacus in Dallas! It was phenomenal.
Go to Nate's! If you like Cajun-style food...definitely check out Nate's!
Toll booths The tollbooths on 635 are not traveler friendly. The signs don't keep you from winding up in the wrong lane where you can pay cash. I'm sure if you are a local it is all very simple and easy to follow. If you're trying to figure out where your next turn is, the toll is a surprise right in the middle of the city.
Other names for InterContinental Dallas Hotel
- dallas intercontinental
- Address: 15201 Dallas Parkway - Dallas - Texas - 75001 - United States
- Loading Image...
- Loading Image...
- Loading Image...
- Loading Image...
Hotels Near InterContinental Dallas Hotel
- Hawthorn Suites Hotel Addison, Texas Distance: 0.6 km / 0.4 mi
- Marriott Quorum by the Galleria Hotel Dallas, Texas Distance: 0.6 km / 0.4 mi
- Staybridge Suites Dallas/Addison Hotel Dallas, Texas Distance: 1.3 km / 0.8 mi
- Hyatt Place Dallas-North Hotel Dallas, Texas Distance: 1.8 km / 1.1 mi
- Fairfield Inn Dallas North Hotel Dallas, Texas Distance: 2.6 km / 1.6 mi
- The Westin Galleria Dallas Hotel Dallas, Texas Distance: 2.9 km / 1.8 mi
- Hilton Dallas Lincoln Centre Hotel Dallas, Texas Distance: 3.6 km / 2.3 mi
- Doubletree Hotel Dallas Near the Galleria Dallas, Texas Distance: 3.8 km / 2.4 mi
- Westin Park Central Hotel Dallas, Texas Distance: 6.1 km / 3.8 mi
- Best Western -Dallas Hotel and Conference Center Dallas, Texas Distance: 6.2 km / 3.8 mi
- La Quinta Inn and Suites Plano West Hotel Plano, Texas Distance: 7.1 km / 4.4 mi
- Fairfield Inn Plano Hotel Plano, Texas Distance: 7.2 km / 4.5 mi
- Comfort Inn Plano Hotel Plano, Texas Distance: 7.2 km / 4.5 mi
- Courtyard Dallas Plano Parkway Hotel Plano, Texas Distance: 7.3 km / 4.5 mi
- Extended Stay Deluxe Dallas Parkway Hotel Plano, Texas Distance: 7.3 km / 4.5 mi