Hyatt Regency Austin Hotel

, Austin, United States
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Hyatt Regency Austin Hotel

4 star

Rooms: 446

208 Barton Springs - Austin - Texas - 78704 - United States Hotel Website | http://www.hilton.com/en/
310 Traveller

Reviews - Hyatt Regency Austin Hotel

9/10
Convenient & Courteous
Submitted by: Norma Dickey in 06/06/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
I remember your courteous staff and comfy pillows! I'm very much looking forward to staying at your Hyatt Regency- Hill Country location in San Antonio in a couple of weeks! Thank you and keep up the great work!

Historical Traveller Reviews of Hyatt Regency Austin Hotel

Check in on time or call

from bayoupots
Stayed at Hyatt while at a convention held at the Convention Center. We thought that since we had made a guaranteed reservation made months in advance that we would be safe to check in after dinner by about 10 pm.
When we arrived, we were told by a very courteous staff that we would have a conference room with a murphy bed because that was all that was available (we had requested a room with 2 beds for 3 people). It was a good thing that our 3rd party did not show or they would have had to have sleep on a cot. They said that they now have a system where you can call in and hold your room you requested--if you call that day-- but we were not made aware of this until that time. They did give us another room the next night and moved our things for us while we were out,so they did their best to accommodate us. Very helpful and polite staff. Rooms were adequate and the conference room had a good view of Town Lake and the skyline but the murphy bed left a lot to be desired.
Clean, not unattractive place-- but not much character to it.

Safe for single women

from A TripAdvisor Member
I stayed at the Hyatt for business, and was very impressed with service, cleanliness, and food. I have pretty high standards, bc I normally stay at Starwoods. I was most impressed with the safety. I propped the door open to the fitness room, bc I was in there alone. Three people came by (incl. security guard and security Director) to check on me out of concern for the door being propped open, since it was close to an outdoor entrance. The Security Director introduced himself and kept checking on me. Also, all the rooms open out to the lobby, which is another safety feature. Staff was so nice as well! The beds are not heavenly, but worth the sacrifice for all the other positives.

Attempts 4 star service, but a 2 star facility

from gbraxton
This is an old, tired hotel that somehow manages to maintain an hard working attentive staff. They are fighting a losing battle as the place shows too much wear and tear. I talked to the Manager who said it was up for sale and due a renovation at the beginning of the year.

Nice touches like water for morning runners (golfers), lemonade in the afternoon, "is everything ok" calls, knowledgable Concierge and Bell staff, could not overcome the pealing wallpaper, stained carpet, wornout mattresses and dated furniture and colors. The upside was that we had no desire to hang around the hotel, so we got out a bit.

Great Service - Great Location

from A TripAdvisor Member
From the moment my daughter and I arrived at they Hyatt, we were well taken care of. The bell staff was very helpful and eager to ensure everything was better than average. Check-in was very warm and courteous and a customer service agent called shortly after we arrived in our room to ask if everything was as expected.
The decor was a bit dated, but the riverview was unbelievable. We could even see turtles swimming in the lake from our window. We visited the lobby lounge that evening and had a beverage on the outdoor patio where we viewed the flight of the bats. Many restaurants are within walking distance of the hotel. And, because its not directly downtown, theres a better feeling of safety in venturing out on your own.
The hotel restaurant serves a bountiful breakfast buffet and Starbucks coffee. On our last morning, as we were leaving, we walked to our car and found it had a flat tire! At the same time, one of the staff approached us and assisted us in contacting the rental agency who brought us another vehicle within 15 minutes. What could have been a stressful situation was turned into another positive for the Hyatt Regency.
I understand a renovation will take place very soon. Once that happens, this hotel will be difficult to compete with. They already have the staff and the location!

t believe this is rated 4 stars - Very tired

from worldtravelerwannabe
Not the hotel I expected with a 4 star rating. Check-in, staff and view were great, but the rooms are very tired, no robes and low quality amenities. I Pricelined this room, but would never stay at another Hyatt unless I knew that the rooms and amenities would be what I expect from a 4 star hotel.

Austin is beautiful, Hyatt great, disappointed in BQ and Tex Mex

from A TripAdvisor Member
My husband and I stayed at the Hyatt Regency in Austin on March 13 and 14. I bid on Priceline and got the room for $75.00! We lucked out and got a riverview room on the 6th Floor -- beautiful view of not only the river but the city of Austin too. We used valet parking I believe it was $12 a day. We did not eat at the hotel but a very nice view of the river from the restuarant. We listened to blues at Antones on Monday night -- great music. We visited the Capital, took the Duck Tour (do not sit in the front you will get wet!), the Texas History Museum and Lake Travis. We ate at the following:
Theadgills-downhome style food good veggie selection and great pecan pie!
Ironworks-ok BQ, didn't care for the sides.
Chuys-good Tex Mex.
Maudie-bad Tex Mex.
Matts El-Rancho-fair/good Tex Mex.
Salt Lick-good bricket, fair ribs, sad sides, good cobler

Awesome view from room!

from HappyBee
We were surprisingly happy with our room because of the view! It's all about the view! Here are our thoughts on the hotel:

1. Ask for a room on the river side. You won't be sorry and it's worth the extra $25! You'll have a beautiful view of Austin across the Colorado River!
2. Room was average - nothing great or extraordinary. Beds were very basic and low to the ground because of low mattress heights.
3. Bathroom was clean and comfortable and updated.
4. We ordered fish & chips at the hotel in the afternoon and brought the food back to our room to eat and enjoy the view. Delicious fish & chips!
5. Breakfast buffet in the morning was not that great though. Way overpriced for such a meager buffet!
6. The front desk clerk was nice and helpful. We used the internet in the business center (usually $5/hour) for a few minutes and weren't charged for it, which we very much appreciated!
7. The hotel has a big atrium in the middle, but is dark inside even during the day.
8. We paid under $130/day through Hotwire. Parking is an extra $9/day and more if you use valet service.
9. The location is not "in town" - you can walk there, but best wear very comfortable shoes. Depending on where you want to go, it takes a minimum of 15-20 minutes to get to the southern edge of town!

Just a few extra notes:

* If you're in the mood for fun casual and good Tex-Mex food, try Chuy's down the street on Barton Springs! Elvis rules there! You may have to wait for a while for a table since the restaurant was very crowded when we were there, but there are tables in the waiting area and you can order drinks and munch on free nachos and spicy salsa!
* Visit "Book People" - it's a wonderful independent book store! Huge!
* Visit UT and walk around the campus! It's not quite Berkeley, but close!

An old friend not growing old gracefully

from edknees
This was the fifth time I've stayed at the Hyatt during the past 17 years. I love the location but it seems that the rooms haven't had anything done to them since I first stayed in 1988. Very ragged around the edges. Lampshades and the bedspread were quite frayed. The toilet didn't work right and at one point I had no hot water. It seems the Hyatt has given up and not tried to keep up with the nicer hotels across the lake.

worn!

from A TripAdvisor Member
Wouldn't go back. Very noisy because all rooms are off an open atrium. Furnishing are rustic cabin style, not what you would expect in a Hyatt. Bed about 1 foot from floor, not bad if you're a kid. Rooms small. Jacuzzi filthy. I travel for a living and definitely won't return.

Great view, great stay

from A TripAdvisor Member
When I think of downtown Austin, I generally think of landmark hotels like the Stephen F. Austin Intercontinental or the venerable grand dame of Sixth Street, The Driskill Hotel. I don't generally think of the cold and lonely Hyatt Regency across the river from the action. I'd like to admit that I was very wrong to not include this lovely place.

SERVICE
Before we even made it into the hotel, I encountered great customer service: the bellman assisted me out of my car like I was royalty and asked if I had any bags I needed assistance with. I did not, but it sent me floating into the lobby. It's unfortunate that this, in my experience, is no longer the norm in curbside service. At check in, I met Erik, who was very efficient, cordial, and helpful; after he asked my room preference (non-smoking king), he elected to put me in what he described as a "large corner room on the 8th floor." As I had pre-purchased my stay at a discount web site, I certainly wasn't expecting this level of accommodations. Further surprises were in store.

LOBBY
The lobby is unexpectedly lovely. My husband commented on the rock stream that meanders lazily through the lobby, encouraging you to do the same. Rustic touches that are intended to remind you that you are in the capital city of Texas accomplish their goal admirably. There is an appealing bar and lounge area, and a set of full-service iron tables outside if you'd like to consume your libations in the open air, with a view of the infamous Congress Avenue Bridge, home to over 1.5 million Mexican Freetail bats. From the lobby you can also see a well-lanscaped portion of the hike-and-bike trail that surrounds the river. The glass elevators add a modern touch to this comfortable lobby.

LOCATION
As I've noted, the Hyatt Regency seems to have chosen an odd location, the south bank of the Colorado River, or "Town Lake" as the locals have affectionately named it. Most people prefer to stay close to the action of Sixth Street or the Warehouse District. When I arrived in the lobby I understood. It's all about the view here. From the north face of the hotel, you can see both the river AND downtown; the other hotels can only offer one or the other.

ROOM
My friend Erik at the front desk did me another favor that I didn't realize until I arrived in the room; he gave me a glimpse of the view I described above. Granted, it wasn't the full on magnificent view that the "high-rollers" get, but I could appreciate some of the sunset that they couldn't see. The room itself was well appointed; a comfortable bed with smooth, clean linens, sofa bed, marble counters in the bathroom, a dedicated shelf for the coffee maker, well-maintained armoire and whimsically distressed furniture. The only disappointment was the small bathtub, but that wasn't discouraging; from where we were on the 8th floor, we could see the hot tub inviting us.

SUMMARY
If you value view over proximity, consider this hotel. You'll come across relaxing public places, fantastic service, and a great, relaxing room. I'm sorry I couldn't comment on the food in the hotel, but I never can; I try to get out and sample some of the local fare. Enjoy!

Top Local Tips for Austin

Cool small Mexic-Arte Museum I read about the Mexic-Arte Museum in my Frommer's book and I was quite surprised when I went to the little place that it surpassed my expectations. Now it's not the Institute of Contemporary Art with all the grandeur, but it's a neat little 3 room museum with some really cool art. Definitely a must see, and for only $5!

Oasis tip The Oasis (restaurant on Lake Travis), used to be the most amazing dining experience in Austin. 2 years ago it burned down. Currently their website says they are open, but don't let this fool you. They are currently in construction, and the dining experience is suffering a lot. Don't go until they are done (another year from now) (2008)

Best Mexican Food We ate at Guero's Restaurant after a friends suggestion - this was some of the best Mexican food we've ever had! The restaurant seemed very busy and popular. Be sure to try the (inexpensive!) margaritas, too.

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Other names for Hyatt Regency Austin Hotel

  • hyatt austin
  • austin hyatt regency
  • austin hyatt
  • Address: 208 Barton Springs - Austin - Texas - 78704 - United States
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