Historical Traveller Reviews of Sheraton Nashville Downtown Hotel
t pay full price, but........
I booked 2 rooms at this hotel thru Hotwire for only $52 each when the going rate on most sites was $149-169. I read the reviews on Trip Advisor after finding out what hotel we got, and I was definitely concerned. But I was pleasantly surprised after our arrival. First of all, the $14 to park was not a big deal; all hotels in Downtown Chicago charge for parking, so this wasn't a shock, nor was the rate (in Chicago the going rate for parking is $25-30 per day!) At check in, they happily and willingly accomodated my request for adjoining rooms. The rooms were recently renovated and included the signature Sheraton "Heavenly Beds." My only complaints about the room were the bathrooms (they were tiny and showed their age despite the attempts to update them) and the carpet - they really needed a cleaning. Even though this is a 4 star hotel, I would say the rooms are more like 3 stars. But the service at the Sheraton Nashville really impressed me. When we checked in, there was no mention of the fact that I booked thru Hotwire (I use Hotwire and Priceline frequently and this is often an issue.) Once we got to the rooms, we realized the remote control for the TV was missing in one of the rooms. They have a "service promise" help desk which we called, and within minutes, a young man named William from housekeeping was at our door with a remote. While he was there, we heard a page on his radio for some rooms that needed the sofa beds made up and realized we needed this done as well. Mentioned it to him and he said he would take care of it, but we should call the help desk and mention it also. Then he gave us walking directions to the downtown Hooters after the staff at Hooters couldn't help us. We came back from dinner to find our sofa bed made up, as well as a voice mail from the help desk asking if everything was taken care of and an offer for a free movie for the inconvenience. What a pleasant surprise! Overall, I was very impressed - this hotel was a great value!
Thought it was great for the price!
We bid on Priceline and got this hotel for $40 a night for 3 nights - March 24-27th. Expected to be treated poorly when we checked in because we had purchased through Priceline and were VERY pleasantly surprised! Check-in was very pleasant, got a room on the 19th floor with a city view. King bed with lovely duvet and 4 pillows, large sitting area with sofa, desk, and it was very clean. Swimming pool was a bit small with no jacuzzi but the sauna was very nice! No gift shop but the store across the street was quite handy. Ate at the restaurant 3x - I would pass on the dinner - my garlic ravioli were glued to the bottom of the plate (not sure how that can happen!) and the breakfast buffets were a bit pricey but tohe food (quality and quantity) were excellent. If you are here on a weekday (and trying to save $$ on food) I would recommend going around the corner on 6th and eating at the Soutern Restaurant. The hotel is close to "honky-tonk row". I would stay here again.
from A TripAdvisor Member
Very helpful front desk, nice room and great view of downtown Nashville. Great proximity to all the fun Nashville has to offer. Only negative was the $14 self-park garage or $16 valet park garage on premises.
Read the Fine Print
from A TripAdvisor Member
We stayed four nights on the executive level and when we got there we were surprised at the room. It was great! The bed was very comfortable, nice sheets and big pillows. Room Service was great, the steak I ordered was cooked perfectly and that rarely happens for me. There are a few drawbacks to this hotel. The pool is very small, there is no hot-tub, just a sauna. In our executive level room there was no refrigerator, which was unexpected. The hotel is under construction, that means no gift shop, although there is a place right across the street that has a ton of stuff. We had trouble ordering a movie, it charges you automatically before asking for confirmation that you want to order a movie. I was very disappointed in the customer service of this hotel. Parking was very expensive. We rented a car in order to see more of Nashville than downtown. Parking in the Sheraton ramp was $14 and tax per day! We recieved our bill on the last day and saw all the parking charges and we were surprised. When we checked in we were told it would be $14, but we misunderstood that it was per day. When I expressed my surprise to the customer service agent, she was very flippant and rude. She said that the ramp was not owned by the Sheraton and that she couldn't so anything about it then she ignored me and handed my husband the reciept for our bill. When we left the ramp for the last time, we noticed that the sign said $10/day maximum. I don't understand why we were charged $14/day. There were several other ramps or lots very near by that were much cheaper ($2/day), but of course we were never told of these at check in. We left the hotel with a very sour feeling, and do not intend to stay there again because of the poor customer service on the last day. Hope this review is helpful.
centrally located in Nashville
Checked in the Sheraton on a Wednesday night to attend a tri-state American Postal Workers Union meeting. The hotel is located off exit 209 on Interstate 440 and centrally located to downtown Nashville. I opted to park my truck rather than allow the parking attendants to do so. The cost for the parking was $10 a night and I did not move it during my stay. I spent three nights in room 1610 which had a great view of the Tennessee State Capitol!
During my stay, a friend and I went to Hooter's for a brew and some wings on one night and my wife arrived on Friday night. My wife and I went to dinner at a German restaurant (Guerst Haus) and then attended the Grand Ole Opry later that evening.
Overall this Sheraton is very nice and the personnel were friendly and helpful. The only negative's to the whole trip were the two meals I ate in the second floor restaruant. The first night I had a hamburger and fries for $12 and the second was a buffet breakfast for $13. After that I found a great little cafe called Selva's just down the block. The owner reminded me of the "soup nazis" on Seinfeld! Also adjacent to the cafe was a small convienence store that had a great selection of munchies!
Enjoyed the Weekend!!
My husband and I went to Nashville for our Anniversary, New Year's Eve, as well as to see Alabama play in the Music City Bowl. My husband had never been to Nashville and I had stayed at the Sheraton before so I booked it.
We got there on Thursday and had no problems checking in except our room key cards didn't work. I went down once to get them checked only to return and them not work again. My husband then went down to get them checked. In the meantime, the front desk sent a maintenance guy by to let me in the room until my husband returned with the key cards. They worked on the 2nd trip.
The plumbing in our room was a bit noisy but manageable.
Our room was on the 5th floor. On Friday morning, it was a bit nosey from the traffic below but not unmanageable.
They cleaned our rooms each day. The curtains in the rooms were so that if you pulled them totally closed, you didn't know if it was day or night outside which was nice for napping.
The Sheraton is in walking distance to everything. Keep in mind that Nashville is not flatland so therefore going out it's downhill and coming back is uphill. Not overly strenuous but it could be for those not used to walking alot.
We were able to walk a straight shot to the Titans Coliseum for the Bowl game and back. It was quite pleasant and seemed to be what everbody was doing as well.
Overall I would say our stay from Thursday to Sunday was very relaxing and no real complaints!
hotel of horror
We ate dinner in the restaurant and the food was okay if you like it cold. We asked the waitress what size there sides portions were and she said average and showed us with her hands about how big they were. We ordered accordingly and when it got to the table they were huge! - the waitress was terrible! My son spilled his water and the waitress watched me clean it up. Didn't move a muscle to help me. In the room the carpets were stained and I found socks and lipstick from another stay under the beds. There was also coffee on the wall from a previous stay that wasn't cleaned. They were all rude except for the guys that greet you, get your luggage and help you get into the hotel of horror. Don't go!! Oh - if you decide to go anyway -- don't forget you will have to pay $14 for parking.
A great place to stay and Beautifully renovated!
from A TripAdvisor Member
A beautiful hotel and completely renovated. Newly decorated rooms, very clean, nice coffee maker in room with REAL coffee cups - not plastic or foam. Very nice size vanity area in bathroom for all personal effects. In walking distance to downtown nightlife, no gift shop, but convience store directly across street. Nice places to eat in hotel, good room service, nice view from the room, pleasant front desk, and i would recommend staying there any time!
Nice but could be improved
from A TripAdvisor Member
Well I got this dirt cheap on the Priceline for $40, which was a steal. However, dont forget about the parking if you have a car. They charged me $14 something and several nice hotels around that area like the Holiday Inn Select dont charge any parking and are similiar quality. The room I had was noisy with plumbing issues, I could hear everyone around flushing their toilets and taking shower from the noisy pipes. Oh and why do they send cleaning maids to your room at 8 oclock! They have a nice place here and the staff is super friendly, but its not without hassles and I have had better stays elsewhere in Nashville
Very pleased with hotel and location
I stayed 4 nights at the Sheraton recently for a conference. Four of us stayed in a room and were all very pleased with the comfort of the remodeled room. Our only complaint was their wasn't a mirror in the room (except the bathroom) and it made it hard for 4 women to get dressed in the morning.
At the conference, the food served was good, the servers were efficient, and the portions were huge. The bar downstairs is nice with couches and a big screen TV available.
It was also a short walk to Painter's Alley and Broadway.
Top Local Tips for Nashville
Avoid this hotel. Noisy rooms! Horrible service! Lots better choices in Nashville. A box on a street corner may be a better choice than this hotel.
Had the most fun on Broadway
Can't miss The Stage, another favorite was Paradise Park across the street ($6.00 pitchers). We started out over on Demonbreun at Dan McGuiness which had Thursday fish & chips for $6.00; then Long Shots had 2 for 1 drinks; Tin Roof was fun too. Then head over to 2nd to Graham Central Station's rooftop bar, you get a great view of the skyline and get to sit ouside on cute barstools & tables and the lights are gorgeous. Mulligans Irish Pub on 2nd was a good time with pints of cider, there are really talented karaoke singers at Buck Wild on 2nd...and head to Lonnie's in Printers Alley for karaoke til 3am. Any questions just ask.
Don't go to Nashville for the shopping.
Great place if you like country and western music. Very few shops in centre.