Millennium Maxwell House Hotel

, Nashville, United States
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Millennium Maxwell House Hotel

, Nashville
3 star

Rooms: 289

2025 Metrocenter Boulevard - Nashville - Tennessee - 37228 - United States Hotel Website | | 615 259 4343
466 Traveller

Reviews - Millennium Maxwell House Hotel

A Great weekend With My Sister
Submitted by: Haley in 27/11/06
  • Age Group: Under 18
  • From: United States
  • Traveller type: Weekend Breaker
My sister and I enjoyed the stay very much. The restaurant was wonderful, not to mention the manager and waiters/waitresses. My ride in the shuttle was very nice with one of the nicest drivers I have ever met. The rooms were very luxurious and the location is great!!!!
If you are looking for a place to stay in Nashville you can't beat the Maxwell House!!!
The driver was Angel and he was great!!!!!!!!!!!!
The Best Hotel in the World!
Submitted by: Meagan in 08/08/06
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Special Interest/Event
I have stayed at the Millenium Maxwell House in Nashville, Tennessee at least once a year for the past seven years. I love it!!!!!!! The staff is awesome!! The shuttle drivers rock, especially Angel!!!!!!!He's a sweetheart!! I highly recommend this hotel!
Nice stay for business
Submitted by: Bonnie Chakravorty in 27/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I liked the easy access to the internet in the lobby and I enjoyed the fitness facilities as well.
Lovely hotel and very friendly staff
Submitted by: James Jefferson in 27/06/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
Lovely hotel and very friendly staff
Nice Business Stay
Submitted by: North Wayne in 02/07/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
I am originally from Nashville. I left Nashville at the age of 19 for a tour of duty in the military. I'm somewhat familiar with the Maxwell House, since my mother and grandmother both worked as maids in the old Maxwell House downtown. They would come home with all kinds of stories to tell not directed to us (the children)basically to one another and other adults in the 'Hood' John Henry Hale Projects. They talked about how nice the hotel was and how they saw many interesting things and the tips they received for the day. This provided a meal for us a family of (5) since my father left us early in our young life. I remember the white uniforms they had to wear along with the shoes to match. I always wonders what it like to stay in such a magnificient hotel.The day finally came and I found out what they were talking. My family gets on to me because everytime I come home I always stay at the Maxwell House rather one of my sibling during my visit. The Maxwell House became a part of me at a very eary age and I haven't forgot it. I want ever forget it. I've been all over it and stayed just about on every floor including the Top floor which was GREAT. I've watched the fireworks from the top floor and from my room on the 4th of July. I Just Love staying at the facilities. I do regret that you no longer have the steam room, I thought it was the best yet.
It's kind of ironic that the site the Maxwell House is located on is the place we would go to have fun. It was then a great big deep hole there where we would throw rocks and all kinds of things in just to get away from the daily rountine. Now It's still the place I go for entertainment to have fun,relax,and enjoy good company and service. Keep up the good work!

Wayne North
Ozark, Alabama

Historical Traveller Reviews of Millennium Maxwell House Hotel

Not Up To Par

from A TripAdvisor Member
Based upon reviews from Trip Advisor and after visiting the hotel's web site, I thought this hotel would be a gem. After entering the lobby, I realized I had made a mistake. Unfortunitely I had prepaid for the hotel and was committed to staying. Oh well, I'll make the best of it I thought.

My room was on the Club floor. After I exited the elevators and turned down the corridor to my room, I saw five room service trays still sitting on the hallway floor. Now I might have expected this at 12:00, but this was almost 6:00PM. OK. Let's see how the room is.

The room, it turned out, was fine. Although the decor seemed outdated, the bed (including pillows and linens) were fine, and there was a very comfortable chair with an ottoman. The view of downtown Nashville was also very nice. After a few minutes I thought I was venture into Maxwells which the web site said was a "contemporary sports bar serving great food! and claiming to have six televisions with three satellite dishes for unlimited coverage of sporting events". When I walked in I was very disappointed. It was old, uninviting, and stage lights and wires dominated the interior landscape. Also, I think I counted two working TVs, both very old.

Anyway, so much for a cold beer. Back to the room for room service. The room service was timely and the food was fine. However, the bottom line is that I would not go back.

I luv this place

from A TripAdvisor Member
Great hotel. I have stayed there several times since Aug. 2004. Wouldn't trade this hotel for another. Even though there's not much to do within walking distance, just rent a car (if you don't have one) from the rental car booth inside this hotel and go downtown (which isn't far at all) or wherever you want. Great Hotel, Clean Hotel, Wonderful Staff.

Great Hotel!

from A TripAdvisor Member
I'll have to agree with the person that wrote the last review. This was a wonderful hotel. Our room was very nice and above average in size. Very close to downtown. Even though we didn't use it...they offer a free shuttle within a 5 mi. radius. The hotel was an excellent value. Next time we are in Nashville, we will definately stay here. I would also highly recommend it to anyone else travelling to Nashville.

Good Business Travel Hotel

from Rzknow
stayed here for work for 3 nights. good location close to the city. clean rooms, comfy bed. recommended for business travel

Nice stay at the Millenium

from A TripAdvisor Member
Although nothing especially great, the room was very comfortable, nicely decorated & comfortable. The front desk was friendly and helpful, although pretty busy. Free shuttle service to downtown was great!

Ants, dead ladybugs, poor fitness facilities and deplorable customer service.

from A TripAdvisor Member
3* Millennium Maxwell House Nashville-MetroCenter $55/nt 3/11-3/13/05. Serious insect infestation & customer sensitivity issues w/this hotel & it's staff. My intent was to fly down to Nashville to spend a weekend w/my significant other w/the hopes of having a wonderful weekend. This didn't happen. I've attached below a recount of this horrific weekend at this hotel.

Check in was routine the night of 3/11/05. Upon entering the room, we were greeted by ants both in the wash basin (adjacent to the lavatory) as well as upon opening the closet door. Yes, the ants were crawling on the iron as I was preparing to utilize the iron to prepare my wardrobe for the evening. After quickly removing the ants & attempting to activate the heating/air conditioning unit, dead ants and ladybugs within the grill of the unit greeted us. Disgusted though not desiring to risk being assigned a room w/an increased infestation; we decided to quickly shower and depart the hotel room. While waiting to shower; I located additional dead ladybugs along the baseboards of the walls. Even more infuriated; we quickly departed the room @ returned around 4am. While in a shallow but uncomfortable sleep; we were awakened to ants crawling on myself and subsequently, on the mattress. Later I discovered I had 3 ant bites on the tip of my nose.

Before departing the property for the afternoon, we decided to examine the hotel’s fitness center with the hopes that we would utilize the facilities later in the day. Usually, the door to the fitness center is controlled by room key. The fitness center was wide open & anyone could simply walk in. The fitness center equipment was dirty & quite frankly, the center may have been under a renovation. At least I hope. Walking toward the men’s locker room; I was oppressed with a stench from the urinal. Apparently, the last several users of the urinal failed to flush the toilet as it was clearly over capacity. The remainder of the locker room’s facilities appeared old & dilapidated. Needless to say, we both declined to utilize the hotel’s fitness facilities; citing health concerns.

We returned to the hotel room around 8pm only to discover additional ants crawling onto the iron within the closet and on the washbasin. After we quickly prepared to leave for the evening, we informed the front desk supervisor of the issue & requested she address the issue immediately. She mentioned she would send the engineer to the room. When I asked what would the engineer would, her reply (in a rather rude manner) was “The engineer will take care of it”. There was no offer by the front desk supervisor to exchange rooms in hopes of alleviating the problem.

Our 3AM return to the room brought little solace to the situation at hand; only to see ant/roach motels along the baseboards. Additionally, we discovered the bathtub’s drain was in disrepair, as there would be residual drainage 30-45 minutes after the showering has concluded.

At check out, we discussed our concerns & provided a completed comment card to the guest services representative. She assured she would forward them directly to the general manager. On the comment card we provided, I requested the general manager to contact myself via telephone to discuss this issue. In addition, I’ve personally phone the hotel property directly on numerous occasions & left three (3) messages (on 3/14, 15 & 16th) for the hotel’s general manager (Patrick Franzone) To date, I’ve yet to receive a return phone call from either Patrick nor another member of management from the property.

The above represents portions of a 4 page complaint letter which I recently sent to the President of Millennium Hotels-North America. Overall, the following issues should prevent anyone from desiring to stay at this hotel.

-Front Desk & Supervisory staff sensitivity training.

-Extermination/destruction & removal of all insects in guest rooms.

-Complete renovation of hotel’s fitness center facilities & stench removal

-Repair of drainage issue in hotel’s guest rooms.

-Door security. Door was extremely difficult for one to open and frankly, failed to close properly & completely. We oftentimes questioned if the door was adequately maintained to provide necessary privacy & security.

Last but not least....The Millennium Maxwell House Nashville-MetroCenter is the only known 3* hotel in the Nashville-Metrocenter area. There are NO 4* hotels in this area. Therefore, unless you're willing to stay at a 2* hotel; as a seasoned traveler, I'd higly advise to bid a few more $'s & stay downtown to avoid this hotel. Unless you want to encounter a similar experience to what my significant & I encountered recently. To date, we're still awaiting a response from Millennium-Corporate.


The Millenium was a nice hotel for the price paid

from A TripAdvisor Member
We stayed here for two nights. I loved the location...close to the heart of Nashville without all of the traffic hassles.

The hotel was nice. The lobby was spacious and comfortable. The staff was very friendly and helpful. Wake up calls, etc. ran very efficiently. Check out was a breeze.

The hallways and rooms are slightly outdated...could use some "lipstick".

The view of the city was outstanding....nice, large pane windows.

The bathrooms were clean, but outdated, as well...but I found that the ammenities met all of my needs.

There is a posting on TripAdvisor claiming to have had a roach problem...I never saw any evidence of this.

Overall, when I compared this hotel price (through Priceline) with others in this part of Nashville, the value on the rooms proved to be excellent.

Millennium Nashville is the BEST....

from A TripAdvisor Member
Our company had a meeting there and it was one of the best run hotels I have been at. Every staff member we came in contact with was wonderful. The Front desk clerks, housekeepers were great. The food was the best...this hotel had some of the best food I have had. The banquet team was friendly and efficent. When I am in Nashville I am staying here. They are so professional and friendly.

Great Place to dine and stay!!!

from samson
On New Year's Eve my husband and I stayed at the Maxwell House Hotel. My husband made dinner reservations several weeks in advance.
When we arrived at the restaurent we were promply greeted by several of the staff, seated at our table right away, offered a beverage, and generally treated as if we were the only ones in the restaurant even though the restaurent was full and very busy.
My husband and I have traveled all over the country and stayed in alot of 1st class hotels, but I want to tell you that this was one of the friendliest, toughtful places we have stayed.
The staff was very busy that night and we were told that there were no more rooms to be had, we were glad we had made our reservations weeks in advance. We chose to go there because Nashville is our home and we wanted to celebrate the New Year without leaving here, yet enjoy the night. The staff and surroundings did just that for us. We were impressed with the renovations and upgrades being done to this grand old hotel. It is truly a land mark to Nashville and the managment people appear to be working very hard to bring it up to the 21 century without losing the carisma that the Maxwell House has always been known for here in Nashville as well as all over the country.
We enjoyed our New Year stay there and plan to do it again next New Year.
Oh, and the food was excellent, prime rib you could cut with a fork.
Thank you and if you are planning a trip to this wonderful city; as we say in the south;
"I recommend you drop by the Maxwell House and stay awhile".

ll love this hotel

from A TripAdvisor Member
I am writing this review to warn you that this hotel is one of the worst I have ever stayed in. I am a flight attendant, so fortunately, I did not have to pay for this hotel, but if I had, I would have been even more furious then I was. The lobby is probably the best thing about this hotel. I had a long layover, so we arrived in the morning and our stay was approximately 24 hours. The nightmare started with some kids tripping off the fire alarm. In the middle of my sleep (after a long flight) I had to throw on some clothes and go down to the lobby and wait for approximately 45 minutes. After realizing it was a false alarm, we were allowed to go back to our room and after hopping back in to bed and drifting back into a peaceful sleep, it happened again. At this point, me and the other flight attendants decided to forget about sleep. We went to lunch and shopping. We decided to go back to the hotel to dress and go out for drinks and dancing. I had a take out container from dinner earlier which I had left in the room. When I got back from dancing, I opened up my take out container to find ROACHES!!! enjoying my takeout. Furiously, I threw all of my clothes and belongings into my suitcase and marched downstairs to the lobby. It was approximately 10:00 pm and kids were running all over the place (unattended) knocking on guest doors and running away. I went and told the front desk of the situation. They were pleasant about it (the service is pretty good). While I was waiting for another room, I happened to notice that behind the desk were the little black roach motels. I realized at this point that the roaches had made a home in this hotel. They gave me another room. When I arrived in the room, I realized that the air conditioner was blasting. It felt like the 10 below. I turned the air off and approximately 30 seconds after I turned it off, the rooms smoke detector went off. I turned the air back on and it went off. This meant that I was going to have to sleep in a freezing room. I picked up the phone to call the front desk. While waiting on hold, I looked up and realized that Mr. Roach had followed me into this room as well. Needless to say I was furious. Freezing and tired from no sleep, I marched back down to the front desk. At this point, they called my supervisor and approximately an hour later, I was taken on the van to another hotel down the street (La Quinta). It was small but at least no roaches. All in all I would have to say that it was handled well, but have not been back to Nashville since then. Roaches are dirty insects and when you see one, there are probably many more around. Do yourself a favor and spend your money at a better hotel. Also, keep reading these reviews. They really do help you to plan ahead.

Top Local Tips for Nashville

Hatch Show Prints It's a must see for music buffs, shoppers, nostalgics, historians, tourists, musicians, collectors, etc, etc, etc. Just loved this store.

Great rec's The hotel recommeded Monnell's restaurant to us and it ended up being a great idea. The perfect Southern homestyle cooking, we were able to eat at a large table and meet many people. We also ate at Jack's BBQ on Broadway and found that to be incredible too. Very good value and good food! It helps to ask around when you aren't familiar with a city and we got great advice for our trip.

See a show at the Grand Olde Opry The Grande Olde Opry is a definate must for any country music fan. It provides a rare opportunity to see some of the country music legends perform live


Other names for Millennium Maxwell House Hotel

  • millennium maxwell nashville
  • millennium maxwell hotel nashville
  • Address: 2025 Metrocenter Boulevard - Nashville - Tennessee - 37228 - United States
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