The Clarion at Graceland Memphis Hotel, Memphis, United States

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The Clarion at Graceland Memphis Hotel, Memphis

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Rating

1.0/10

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Official Contact Details - The Clarion at Graceland Memphis Hotel

Address: 1471 East Brooks Road - Memphis - Tennessee - 38116 - United States
Phone: 901-332-3500
Email:
URL: http://www.clarionmemphis.com/
Official Website:
Hotel Class:
Rooms: 249

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"Sunday, July 15, 2007, delayed Air Trans flight stranded me in Memphis for night. Air Trans gave..."

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Reviews - The Clarion at Graceland Memphis Hotel

1 review (Showing 1 - 1)

Rating:

1/10

Denied A Room!!!!

Submitted by: Susan in 07/27/07

Age Group: 51 - 60
From: United States
Traveller type: Business Traveller

Sunday, July 15, 2007, delayed Air Trans flight stranded me in Memphis for night. Air Trans gave me discount coupon with Nationwide Hospitality number. They gave me Clarion Hotel Graceland as discount for that day and room rate of $47 and confirmation #: PAM1938235 I called Clarion for courtesy van and was told to call back in 10 minutes. I did so, and he said about 10 minutes more. I called again after 30 minutes and was told about 10 minutes. After 55 minutes, the van drove by full. A rental car van driver took me to Clarion. I showed the man (who had on no uniform or name tag) my coupon and confirmation number; he said I didnt have a reservation with that. I said that I still needed a room. He ran my Visa card and gave me a room key card. When I questioned the rate, which was not what I was told, he said he had no agreement with anyone. I said I would be calling Clarion to find out why they didnt honor the rate given. He grabbed the room key card back from me and said gruffly: You wont be complaining about MY hotel. Im the manager, and you wont be getting a room here. He then rescinded my Visa transaction & yelled at the van driver to take me back to the airport. This man DENIED me a room because I threatened to call Clarion & complain about the rate. I walked out & called a taxi. This night manager is Kevin Pearson; general manager is Lys Barawid. Nationwide Hosp. said theyve had complaints about the overcharge at this hotel.

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