SpringHill Suites Downtown Memphis Hotel

, Memphis, United States
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SpringHill Suites Downtown Memphis Hotel

Rooms: 102

21 N. Main St. - Memphis - Tennessee - 38103 - United States Hotel Website | 901 522 2100
215 Traveller

Reviews - SpringHill Suites Downtown Memphis Hotel

Historical Traveller Reviews of SpringHill Suites Downtown Memphis Hotel

an excellent choice

from greeny_4
Great location, 10 minutes easy walk from Beale Street. Right on Main St Trolley line. Large nicely furnished rooms, excellent included breakfast.
Reagrding parking. We didn't have any problems with finding a space. Getting to the hotel is a little tricky the first time. Whilst the address is "N Main St", the maps and Satnav don't tell you that this is pedestrianised and you can't drive up it. Approach from Front st and turn opposite confederate park; the car park is shared with the SleepInn

Highly recommended

Awesome hotel

Spring Hill suites Downtown Memphis was an awesome place to hav a romantiv fun kid free weekend. The rooms were big and comfy. There was a trolly stop right in front of the hotel to take you to BEAL street etc. The front desk staff was awesome> The pool was heated and clean. They also have a nice sixe hot tub> Trere is a Quiznos sanwich shop right there and they will deliver to the room. This was our second year staying there. and we both loved it. It is within walking strret from Beal street etc. We highly reccomend Spring Hill Suites Memphis Ten.

Great Location, Horrible Parking

from DotsTwin
My family stayed at this hotel while attending our family reunion recently (July 27-31, 2006). The reunion committee had decided on another hotel chain, but after reading countless negative reviews about the hotel, we decided to book rooms at Springhill Suites. Since I had read previous reviews on this site about the parking situation and the difficulty in finding the hotel, I had prepared myself for this hassle. Although I had directions from one of the online map sites, the information was incorrect as to the location of the hotel and after 5 minutes of driving aimlessly, I called the hotel and the desk attendant gave me directions. You access the hotel from Court Street, which intersects with Front Street.

The hotel is centrally located to all downtown activities and attractions (Beale Street is 6 blocks over) and the Main Street trolley has a stop at the hotel. The rooms were clean, the beds were comfortable, and the hallway was quiet. We stayed in Queen suites with balconies (balcony suites are all queen rooms with two beds), which overlooked the park. I did not witness anyone sleeping in the park, as mentioned in other reviews; however, that may have been due to the fact that the sprinkler system was activated early in the morning. Although I had read about this in other reviews prior to leaving for Memphis, it did not pose a problem for us and we felt very comfortable and safe during our entire stay in Memphis.

The hotel serves an expanded breakfast every morning (starts at 6:30 AM weekdays and 7:00 AM weekends) and on two occasions, we had breakfast at a retaurant that borders the park called Blue Plate Cafe. There is a Quizonos Sub shop adjacent to the hotel.

The parking is terrible! The surface lot is adjacent to Sleep Inn and a office building, which is across the street from Springhill Suites. Court Street divides the two hotels (it's a short street that deadends and is not accessible to through traffic). Both hotels are situated at the back of the street, which is one reason why it was difficult to find the hotel. The surface lot is not large enough for one hotel, let alone two and a office building. Upon arrival, I asked the attendant where I should park if the lot was full, and was told I could park in the Comfort Inn lot, which is one block over. In addition, non-hotel guests are allowed to park in this lot when the hotels are not full. The hotel charges $5 per day for this privilege. Although not an astonomical fee, I feel that each guest should be assured a parking space and should not have to resort to parking in another hotels lot.

We arrived back to the hotel late one evening and there was not a space to be found. I went inside and asked the desk attendant where I could park other than the Comfort Inn lot, and after observing the situation for herself, she instructed me to park in front of the hotel. (Although frustating, I decided not to vent my frustration to the staff because they don't make the rules, but I did put my thoughts in writing when I completed the survery card that was left in my room.)

Note: If you are driving a large SUV (i.e. Suburban, Tahoe, etc.) make sure there is a parking space in the last row closest to Main Street before you pull around or you will find yourself backing around the corner to get out. This happened to me one morning. I pulled around and all the spaces were full and it was easier for me to back out than to try and turn the Suburban around in a forward direction.

Ice and soft drink machines are located on floors 2, 3, 6, and 7, of the hotel. Guests on floors 4 and 5 would have to go up or down one floor for ice. The hotel also has a small store in which you can purchase sundry items and snacks.

When we needed to directions to attactions such as Graceland, National Civil Rights Museum, and Tunica MS, we were always given pre-printed directions, which were kept in a file at the front desk. I really appreciated this, since I seemed to be the designated driver on this trip.

We will definitely visit Memphis again and depending on whether improvements are made to the parking situation, would certainly stay at this location again.

Decent Location, but Parking is a Problem

from BestValueHunter
Stayed from April 21 to April 24, 2006. Hotel is clean but not luxurious. Staff is pleasant, but not overly helpful or friendly.

As other reviewers have stated, it is difficult finding the hotel, as it is tucked away where you cannot see it from your car, unless you are driving South on Front Street. Thing is, if you are coming from the airport, you would be driving North on Front Street. On top of that, the address is on Main Street, which is not accessible if you are driving, because they've closed it off (except for trolleys). Being a guy, I drove back and forth trying to find the hotel, and although I hated to do it, finally had to call the hotel to find out how to get there. They should post that information on their web site ... like xxx Main Street, between x and y streets.

My biggest complaint, and disappointment though, was the lack of parking. They charge $5 per night, and the first night, when I returned around midnight, there was no parking to be found. The security guard said I would have to park at either the Comfort Inn, or the Post Office.

I headed to the Post Office, but it looked a bit dark, and unsafe. I then went the other direction, and found the Comfort Inn. You have to park your car, go inside to the registration desk, and pay forone-day parking (again, for $5). Both of these parking lots are about 1.5 blocks from the SpringHill. Fortunately, I live in a big city, and felt OK about walking along a deserted street, late at night to the SpringHill. Upon returning to the SpringHill, I had to get them to credit my account back for the $5 they charged, since their lot was full. Apparently, it happens often, as they did not appologize or find it unusual. Just something I didn't want to hassel with, after a long day/night out on the town.

Second night, I returned around 11:30pm, and the parking lot was full again. I found one last space, it the "registration, 10 minutes" zone, and parked the car there anyway. I worried about whether or not the car was going to still be there when I returned in the morning, fortunately it was.

Otherwise, the hotel was not bad ... but I don't stay at a hotel, expecting to have to worry about whether or not there would be any parking when I returned.

Fine Place To Stay

from rimshot
Missed our connection flight from Washington ( down to B.A. ) arrived a day late and totally fed up!
I had alredy spoken to this lady on the phone, this person greeted us and was so helpful, as everyone was.
Our room was clean and well thought out, and what a view !!! looking out on to the Missisippi.
Couldn't fault this hotel, away from the hubhub of Beale st, trolley right outside the door, Brilliant!!

t tell you.

from jennnifer
The bottom line: we didn't check in.

I'm sure the people who work there are nice. However, I confirmed a king bed *with a balcony*. I put the request in "writing" on the internet reservations and I also reiterated it when I called a few days before check in to confirm. I was told no problem. I thought I was getting a king bed with a balcony view.

The disaster started when we tried to find the hotel-- and I lived in Memphis for years! The hotel is on Main Street, but no cars can drive on Main Street. The hotel is located in a strange location and no one tells you to park at the Sleep Inn.

My husband dropped me off where we saw the hotel (about 25 ft from the car to the hotel) and as I was walking to the hotel (and after hubby drove off to find the parking lot), I realized I was in what the locals call "that homeless park". The balconies overlook the homeless... and I'm not kidding about "that homeless park".. the Junior League goes there to feed the homeless a few times a year. People were actually on the balconies looking at all the homeless people.

I got to the door, only to find it was locked "for the safety of our guests". So I had to walk around the hotel to get to the front desk where I find that you can't book a king bed AND a balcony (I no longer wanted the balcony anyway after seeing where the balconies were) and that they had booked me a queen room with a balcony. Kings were no longer available.

At that point, my husband was so frustrated because he couldn't find the parking lot, and I was frustrated at my total miss on this hotel, combined with the fact that we felt completely unsafe... we left.

My biggest issue is: when I said I wanted a King and a balcony, why did the clerk assign me a queen without bothering to mention it?

I guess not everyone will have a five star experience.

smooth sailing

from Elizabeth44
My husband and I spent a night at the Springhill Suites this past weekend.

When we got into Memphis, we didn't initially see the hotel from the road because it's bordered on one side by a park and on the other by a building. In other words, it's not directly adjacent to a street that you can drive down. Once we figured out where it was, we parked in a public lot nearby and walked to the front desk. After that, we got a parking pass ($5 per night) and parked in the hotel parking lot, which is shared with the Sleep Inn next door.

We didn't have any trouble checking in. In fact, we arrived over 2 hours before check-in and they already had a room for us. We stayed in a standard suite w/ a king sized bed and were happy with the size of the room. There is a small "kitchenette" with a dorm-sized fridge, sink, and small microwave. There is a seperate sitting area, which is nice. The area where the bed is wasn't too much larger than the bed, but we had plenty of room overall. The sink is in a seperate area from the shower/toilet, which was convienent. The one problem we had with the room was that the bathroom in our nonsmoking room smelled distinctly of smoke. Don't know if it was coming from another room or what, but you could only smell it in the bathroom.

The side of the hotel we stayed on is bordered by a street that is used exclusively by the trolleys. This is convienent because it's easy to catch the trolly into downtown, but you can also hear the trolly when it comes by. We were on the 4th floor.

The hotel is located directly adjacent to the trolly line, which makes it easy to hop a ride to downtown, but the hotel is also close enough to Beale street to walk. We walked everywhere we went while we were there. It's several blocks away, but at an average walking pace, it shouldn't take more than 15 minutes to get to Beale street.

We were pleased with our stay, and wouldn't have any objections to staying at the Springhill Suites again. The staff was friendly and everything went off w/o a hitch.

No complaints at all

from prachu
I stayed here from August 3-6 and was very pleased. Theilwan at the front desk was very helpful and let me check in at 10:30 am. I was impressed that she remembered my name the next day when I was walking through the lobby - all the staff is very service oriented!

The room is a typical Spring Hill Suites layout, very comfortable. I had an awesome balcony view of Main Street which I enjoyed very much. I didn't find it noisy at all and slept extremely well.

The breakfast was very good with make-your-own waffles.

I would definately stay here again.

Great Hotel and Location

from broadwayaddict
I picked this hotel for our family after reading the great reviews it received and I was not disappointed! The room was huge, nice living area and bedroom with two queen beds. The two televisions made it nice for my daughter to watch her shows while the adults could watch what they wanted to in the living area. We didnt use the pool, it looked okay, but as someone else mentioned, there is no privacy there. The location was great and we used the trolley to ride up and down main street and then get off to see Beale St and at the Civil Rights Museum. There is a nice park right across the street from the hotel and on one corner a great little restaurant called the Blue Plate Cafe. It had some great southern food like Fried Green Tomatoes, Cornbread, great veggies along with the standard fare of hamburgers and other sandwiches. The prices were excellent too.
Now lets talk about the staff at this hotel. A+ !! Robin at the front desk was top notch! Not only did she guide us in to the hotel via phone, as we had gotten a little lost in the area searching for the hotel, she had a big smile and helped us with suggestions on where to eat and how to get around. Because we got in later than expected, she let us keep our car in the check in space for the night instead of moving it to the parking lot across the street that the hotel shares with the Sleep Inn. She told us all about the breakfast which was better than the average free fare hotels offer. One day after returning from sightseeing, she welcomed us back and told us she had just popped some popcorn in the breakfast area and it was good and hot and to make sure we got some. I couldnt get over her graciousness, warmth and style! It was a pleasure to come back to the hotel each evening. Each staff member we came in contact with was helpful, giving us maps to Graceland or Libertyland or anything we needed. This had to be one of the best and best run hotels I have ever stayed at and I am very picky when it comes to hotels. This is a great choice if staying in the Memphis area, you wont be disappointed!

Excellent Choice!

from A TripAdvisor Member
First of all, I LOVE trip advisor! As a very picky person, I have finally found what I need to check everything out. Going on previous reviews, my husband and I booked a room at this hotel over the 4th of July holiday. The hotel was full for that weekend, however, except for seeing people at the elevator and at breakfast, we felt as if we were the only ones there! It was definitely the quietest and most sound-proof hotel we have ever stayed at.

We did have a room that looked out on the park and the trolley station, but was never bothered by the trolley running by. To get a balcony room you must have double queen beds, king size rooms do not have balconies, but we did not miss one. The room was exceptionally clean, the towels and washcloths were thick and the bed was very comfortable with fluffy pillows. Breakfast included was wonderful with fresh fruit, waffles, more than just the normal continental offering. The suite has two televisions offering internet service or video games for an added cost and of course microwave and refrigerator with wet bar sink.

The location is excellent for walking to Beale Street, or the trolley will pick up and deliver, right at the back door, to any of the downtown locations for sightseeing, cost $ 1.00, each time you get on, but can ride as long as you wish. There is no on-site restaurant, but there are several dining and lunch options located very close right on the trolley route, or within walking distance. As in a previous review, note that you cannot access the hotel driving on Main Street which is the address, you will access the hotel parking from Front Street.

The staff was very friendly and accomodating, even though we were in downtown Memphis which can be a little scary at times, we felt very safe and comfortable. The only thing I can say that was not what I expected was upon check-out, you are charged a parking fee of $ 5.00 a day which I was not aware of or told when given the parking pass upon check-in. However, everything else was so great, including the parking, that I was willing to overlook that minor fact. Be aware though that this will add to your cost each day.

All in all, as I said at the beginning, this is the perfect place for those of us who are picky and willing to pay a little extra to get the best accomodations. Don't waste your money paying double to stay at the Peabody! I felt for the $ 145.00 rate that it was well worth it!

Top Local Tips for Memphis

top things to do in Memphis No trip in Memphis is complete without visiting the following: 1. Graceland 2. Stax Museum 3. Sun Studios 4. National Civil Rights Museum

Check our Beale Street at night Beale Street reminds me of Bourbon Street in New Orleans, but without the strip bars. Lots of restaurants and clubs, most with live music. We loved the A. Schaub general store and spent a wonderful hour or so at B. B. King's Blues Club, listening to a powerful performance by Preston Shannon.

riverboat cruise We expected a nice riverboat dinner at 100$ a couple but it was just serve yourself from 4 disposable foil bins of shredded pork and chicken, basic cafeteria style. It was nice to get out on the river though to remind ourselves we were there and not in any ubiquitous us city. staff on the riverboat were very friendly.


Other names for SpringHill Suites Downtown Memphis Hotel

  • springhill suites memphis
  • memphis springhill suites
  • Address: 21 N. Main St. - Memphis - Tennessee - 38103 - United States
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