Hilton Memphis Hotel
Reviews - Hilton Memphis Hotel
Read 220 additional reviews of Hilton Memphis Hotel at TripAdvisor.
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Historical Traveller Reviews of Hilton Memphis Hotel
Excellent Hotelfrom Denver-Rosie
Wireless internet access was good -- would stay here again and would definately recommend.
This Hotel Has Many Problems -- Avoid Itfrom SoftwareSam
Tried to order room service. Was placed on hold for four minutes. Operator picked up the phone and asked me to hold again. I was unable to order room service at that point because I was sick of holding.
My room was not cleaned properly. Dirty coffee mugs were not removed. My coffee service was not replenished. Trash was left on the floor.
Nice place if no conventions taking placefrom travelsalot1
I called the hotel three different times prior to arrival reminding them we needed connecting rooms because of the baby. The third time I called was an hour before we checked in as we were en route to the hotel. They told me we had been assigned connecting rooms.
We arrived at the hotel late at night, exhausted, to find not only did they not have connecting rooms for us, but there was a huge convention taking place, the African Christian Fellowship. This group was huge and although nice people, basically took over the entire hotel, with many groups of unsupervised children using the elevators as entertainment.
After getting up to the 24th floor to set up the baby bed while my husband circled the parking lot with our sleeping baby, neither of the electronic keys worked. Fortunately, Lawrence, the bellman, was helping another couple with their luggage and agreed to help me. He went back down to the lobby to get the keys reprogrammed. All the way back up and what do you know? Still didn't work. He went back down again for me and back up again and this time they worked (45 minutes after first arriving to check in, now nearing midnight). We spent the first night in one room, forfeting our second room until they could work something out the next day. After repeated phone calls and visits to the front desk personally, they placed us in a "suite," which twice, they assured us they did not have. We finally got into our new room at 5:00 that evening.
The hotel is very tall--28 floors, and every time we wanted to go to and from the ground floor to our room on the 24th floor, there was an extended wait for the elevator (of which none had air conditioning/proper ventilation--neither did the lobbies outside the elevator areas on any floor--very stuffy and hot). The last night we were there, our elevator didn't even have interior lights--extremely unsettling as you get whooshed up in the air in complete darkness amongst total strangers.
Room service was good and prompt. Our toilet did not always flush properly. The rooms were clean and well-decorated in a contemporary style. Our air conditioning never worked properly, lingering at 75 degrees at its coldest, but we felt we would not get proper service for it if we complained, simply because the hotel was so busy. so we just slept without many covers. We did not use the pool as it was completely overrun with families from the convention and always looked crowded. In addition, the pool water looked cloudy.
Once the convention was over, the hotel became a very pleasant place to stay. Elevators were prompt and the front desk staff were less overloaded and more relaxed. Our A/C never worked well, but it was bearable. I would probably stay here again if necessitated, but I would make very sure there were no large conventions taking place.
Perfect Stayfrom Mindy2006
Not impressed with this location May 13-15, 2005from Atlanta_GABritguy
Desk staff on arrival weren't very friendly and passed us amongst themselves until one decied to book us in. Bellman - one of twins - was great.
Got to room to find it occupied. Had to wait for another room.
Open room door and there is a light switch for a light just inside the door but then one has to walk into the room to turn on other lights. After dark the only choice when leaving the room is to leave lights on. Not very sensible. Most of the lamps were unplugged so we had to scramble around on hands and kees looking for power sockets.
After our first night we didn't get room service. The maid did come to the door at 9am and I asked for some shampoo having used the shampoo supplied. Maid never returned.
Outdoor jacuzzi was so dirty the surface looked green. Because of this we didn't use the main pool not knowing when it would have last been serviced.
Corkys BBQ on Poplar Ave was great. Ate there twice.
Not recommendedfrom MICivguy04
Unbelievably good valuefrom MacKiwi
The staff were really helpful and gave us an excellent room on the 23rd floor, with floor to ceiling glass and a view back towards the city. The bedroom had very nice furnishings although there is no bar fridge and the basin is adjacent to the door rather than being in the bathroom proper.
The hotel was a little further out from the city than we expected and the roads are slightly confusing in the vicinity. But as it's the tallest building around, you can't really miss it. Ample free parking too.
Not recommendedfrom A TripAdvisor Member
Nothing Really to Fault: Nice but a Little Blandfrom A TripAdvisor Member
The room we had was immaculate and spacious. The bed was particularly nice as was the spacious bathroom. The lobby had a Starbucks, which was most welcome the next morning.
However, the enormous bird cages had been removed from the lobby leaving it rather dull. Also, the location is in a very manicured office park which is clean and safe but lacks the fun and romance of downtown.
I would recomend the Hilton to business traveler, but not someone wanting the feel of Memphis, which is a fun and unique city.
Top Local Tips for Memphis
Attractions to see in Memphis Make sure you check out the Gibson Guitar FActory and Sun Studio tours in addition to visiting Graceland.
Orpheum Theater and Peabody Place You've got to see. Pretty nice.
Right near the highway. The Hilton is right near the highway, so it is easy to get to and from various points in the city.
Other names for Hilton Memphis Hotel
- memphis hilton hotel
- memphis hilton
- hilton memphis
- hilton hotel memphis
- Address: 939 Ridge Lake Boulevard - Memphis - Tennessee - 38120 - United States
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