Comfort Suites Knoxville Hotel

, Knoxville, United States
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Comfort Suites Knoxville Hotel

3 star

Rooms: 59

811 North Campbell Station Road - Knoxville - Tennessee - 37932 - United States Hotel Website | | 865 675 7585
48 Traveller

Reviews - Comfort Suites Knoxville Hotel

1/10
Rude Service
Submitted by: Rodney Shaw in 22/06/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
I normally travel alot on business but this was a trip with my wife to see a concert. I booked a suite with a hot tub. When I arrived I informed the desk clerk I was a Choice Privileges member and asked for a late (2pm) checkout. We got in late from the concert and a night out. The next morning at 11:01 I was awaken by the phone ringing, it was the front desk asking why we hadn't vacated the room, I told her that we had put in for a late checkout and the night clerk and said that was fine. I was then told they don't do that at that hotel and we needed to be out of the room no later then noon. So basically I was called a liar. As my wife and I are hurrying to pack I get a phone call from the front desk saying she had found the note and we could stay in the room until 1pm but not 2pm. I told her that I was leaving now and never coming back. When I checked out she had the nerve to ask how my stay was, I told her. As I was leaving town I was still upset so I called back and asked to speak to the manager, the lady told me she was the manager so I asked for another person or number to call about my problem, she hungup on me. I later found an email address and sent in a complaint but got back a form letter saying sorry please give us another chance. No way, I will never go back and in fact I have pretty much stopped staying at any Comfort Inn's or Choice Hotel properties unless forced to. I was treated very rudely and called a liar. I will never forget that and I make it a point to tell all my friends who travel that story in an attempt to have them stop using those hotels.

Rodney Shaw
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Top Local Tips for Knoxville

Good Restaurant I highly recommend the Wok Hay Restaurant closeby. A good asian fusion restaurant with the greatest spring rolls.

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Other names for Comfort Suites Knoxville Hotel

  • knoxville comfort suites
  • comfort suites knoxville
  • Address: 811 North Campbell Station Road - Knoxville - Tennessee - 37932 - United States
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8.8/10

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"Rude Service" - Rodney Shaw

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