Sidney James Mountain Lodge Hotel, Gatlinburg, United States
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Sidney James Mountain Lodge Hotel, Gatlinburg
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Official Contact Details - Sidney James Mountain Lodge Hotel
- Address: 610 Historic Nature Trl. - Gatlinburg - Tennessee - 37738 - United States
- Phone: 865 436 7851
- Email:
- URL: http://www.sidneyjames.com
- Official Website:
- Rooms: 136
"We had a great time, except for the Sidney James!! Our room was AWFUL!! A/C did not work, they..."
"My family and I had reservations for Thanksgiving weekend, 2005. We only stayed 2 of our 3-night..."
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Reviews - Sidney James Mountain Lodge Hotel
2 reviews
(Showing 1 - 2)
Bad Experience! No response from mgmt
Submitted by: Karen in 06/09/09
- Age Group: 51 - 60
- From: United States
- Traveller type: Special Interest/Event
We had a great time, except for the Sidney James!! Our room was AWFUL!! A/C did not work, they came 2x during our whole stay and still did not fix it. Bathroom sink had NO hot water and would not drain. Exhaust fan did not work either. Toilet didn't flush right either. We complained for 3 days and FINALLY, at MIDNIGHT Saturday, they finally decided to pack us up and move us to an upstairs room! Too little, too late. I left word for Sid Maples, the manager, to call me the day we left, Sunday. It has now been more than a week and he has still not called me! I doubt if we will stay there again. They got our room wrong in the first place, then all this on top of that. Left a very bad taste in my mouth for Sidney James Lodge!!
Horrible Place to Stay!!!!
Submitted by: Pamela in 07/17/06
- Age Group: 31 - 40
- From: United States
- Traveller type: Family Traveller
My family and I had reservations for Thanksgiving weekend, 2005. We only stayed 2 of our 3-night reservation. Those 2 days were spent WITHOUT hot water in the room. When we approached the manager about cancelling our last night's reservation and a partial refund, he was very rude and insisted that we were the only ones without hot water. (Although the couples in the rooms next to ours had also reported that they did not have hot water either.) We ended up leaving without any explanation, apology, or refund on our last evening. I have attempted to contact the motel several times since my stay; however, they have neither acknowledged nor responded to my attempts. Therefore, I filed a complaint with the Knoxville Better Business Bureau office. Their attempts to contact the Sidney James Mtn. Lodge were not acknowledged either. Therefore, the BBB has noted that the motel refused to respond to complaints filed against them. This is certainly not a motel that I recommend to anyone. Customer service is of no importance or priority to the management.
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