Holiday Inn Express & Suites Lookout Mountain Hotel

, Chattanooga, United States
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Holiday Inn Express & Suites Lookout Mountain Hotel

, Chattanooga
3 star

Rooms: 92

3710 Modern Industries Parkway - Chattanooga - Tennessee - 37419 - United States Hotel Website | | 423 424 0125
199 Traveller

Reviews - Holiday Inn Express & Suites Lookout Mountain Hotel

10/10
The friendliest place I've ever stayed
Submitted by: Libby in 07/10/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young & Single
They treated me like royalty. I could not have asked for a better place. They bent over backwards to make sure I was well taken care of. The hotel was well decorated and extremely clean. The staff even remembered me and called me by name when passing me in the hallways. The next time I'm in town I know exactly where I'll stay! Thank you staff

Historical Traveller Reviews of Holiday Inn Express & Suites Lookout Mountain Hotel

Troubling

from hosea49
We arrived late and tired and were assigned to room 306, but when we used the key card and the door unlocked, the door was barred from the inside by the security bar. Was someone in the room? We were reassigned to room 307. The room had a strong musty odor, but we were too tired to try a third room. The woman at the front desk in the morning seemed to have very little concern that there was an odor in the room.
I wrote a letter to headquarters in Atlanta and hope they will look into this. One should be able to depend on first rate quality at a Holiday Inn Express. Our charge of $90.23 for the night was a poor use of our money.

great hotel - great price

from A TripAdvisor Member
After reading some of the previous reviews before making my reservations I was almost hesitant to make my reservation at the Holiday Inn Express - Lookout Mtn. but have always been dedicated to Holiday Inn Express properties. I'm glad I didn't let these review sway me. I have stayed in many Expresses and found this one to be very nice and very clean. The staff was professional and friendly and took care of my every need. The room was very clean and comfortable. The hotel is starting to show it's age a little but the staff informed me they were getting ready to start renovations changing out carpet and bedding.

It is always possible to stay at a hotel on a bad day and I've had a few of those, but this hotel is definitely a great property and is so convenient to downtown Chattanooga and the attractions. The Cracker Barrel right next door was a treat as I love good country cooking.

I will definitely stay at this hotel again. So glad that I didn't let the bad experience of Midwest sway me from this hotel.

Disgusting!

from voyageur20
I have to agree with Midwest that the place was really nasty. The smell in the room was disgusting, the air conditioning did not remove the humidity in the room. The bathtub had mold all around it and the floor was dirty.The carpet was filthy both in the room and in all areas of the hotel, it was also worn and had deep wrinkles in it where a person could easily trip and fall. The pool did not appear very clean either. The manager came in and added chlorine as we were getting in, all the while giving us hateful glares because we had opened all the windows and door to get rid of the odor.
We have stayed at other Holliday Inn Express and were always pleased.
This one obviously needs new management

Yuck!!!!

from A TripAdvisor Member
I am sad to say that this hotel was absolutely disgusting! Two years ago, when we made our trek from Florida back to our home several hours away, we had the good fortune of finding this hotel. We had seen the billboards adverstising Lookout Mountain, Ruby Falls, and Rock City, so...we were enticed to check out all that the city of Chatanooga had to offer. Listed in one of the brochures we picked up at the Tennessee Welcome Center was the Holiday Inn Express at Lookout Mountain. Without any other information to go by, we booked one night of stay. We were so pleased with our room, the pool, staff, delightful breakfast, and the entire premises, that we booked two additional nights. It is a perfect location to some of the most amazing attractions, and so we really felt lucky. We couldn't wait to return, and so without hesitation, booked two nights of stay this July.

With that said, this time around, we walked in to the hotel at 6:45 PM, tired from a full day of driving. The front desk staff was less than enthusiastic, and appeared somewhat irritated to have to work at all. I found this to be disappointing, but decided not to let it dampen my spirits. I then overheard a conversation from another patron, stating that the washing machine was out of service. The night manager simply responded that it wouldn't be fixed for another couple of days. Again, I thought nothing of it, as it really didn't pertain to me. As we made our way to our floor, I noticed that some of the thresholds were crumbling, celiing tiles were broken, and the carpets were worn and dirty. I began to wonder if we were at the same hotel we had experienced just two years before. Nevertheless, we continued on, and found our room.

From the moment we opened our hotel room door, we were hit with the most putrid smell that we had ever experienced. Hesitantly, we made our way into the room, and noticed that it was quite warm. Trying to maintain our optimism, we convinced ourselves that due to the oppressive heat outside, the room was just muggy, and needed the air turned up. Our hope was that it would remove the humidity, and regain a more pleasant aroma.

We decided to leave the room as it cooled, and headed to Lookout Mountain. We returned at 9:30 PM, and were anxious to cozy down for an important night's rest before heading back out on the road for another 13 hours of travel. Yet, when we opened our door again, we were absolutely appalled by the strong odor. We immediately called the front desk, and were received by a less than empathetic employee. We very matter-of-factly described the situation. We requested that the night manager come up to our room to witness the aroma, but he simply responded, "Oh, I believe you." Confused by this reaction, we requested another room. We were told that there was no other room to be had. Furthermore, we were not offered any sort of apology, nor any other form of help, other than..."We can come up and spray the room for you." Knowing that this would only mask the smell, and not rectify the problem, we stated that we would like to make arrangements at another hotel. Again, the manager was not willing to offer any sort of help.

We promptly left the building, and meandered around the area, looking for available rooms; but, at 10:00 PM, and with some sort of huge sporting event going on, we were out of luck!!! We stopped by the front desk, and were told that a smoking room was now available, and that we could check it out if we were interested. Desperate for some healthy sleep, we opted to look. But we were, as you might guess, bothered immensely by the orangish hue of the air on the smoking floor, and in the room itself. Defeated, we made our way back to our room, and resigned ourselves to the promised "spray" solution.

Moments later, two of the workers knocked on our door. I looked out the peep hole, and saw them giggling and covering their mouths to supress their laughter. I felt confused as to why they were reacting this way. Upon entering the room, one of the workers marched right over to the window, sprayed into the outflow of the window air conditioner unit, sprayed the floor around it, and walked out. Strange how they knew right where to go. Up until that point, I had never taken my shoes off in the room, but at that point, I did, as we were getting ready for bed. When I walked over to the area near the window unit, my feet were engulfed in a wet carpet. Still in denial, I convinced myself that we weren't being taken for fools, and so I assumed that the wetness was due to the large amount of spray that the worker must have used.

At this point, my husband went in to use the restroom, and realized that the water and the toilet tissue from the previous flush had not yet gone down. On his way out of the restroom, he looked over at the "complimentary" hairdryer, and noticed that the electrical unit in the plug was exposed, and an obvious fire hazard. He then had to walk down to the first floor to use the hotel's restroom, and then stopped by to tell the front desk of the exacerbated situation. Again, the staff was less than anxious to offer help.

Throughout the night, I awakened to a very humid, warm room, and frequently had to make my way over to the window unit to check on it. Each time, I found myself walking through an increasingly larger section of wet carpet. To make matters worse, I was being kept awake by an itchy throat and a swolen nose. Around 3:00 AM, one hour before we had to awaken and head back out on the road, I realized that we had been scammed. The workers had obviously dealt with this situation before, probably several times, and yet when we arrived that evening, they didn't tell us of the room condition. Had they alerted us to the unhealthy room, naturally, we would have tried another hotel, or driven on to the next town, and our views of this hotel would have remained positive. Yet, we were treated as if we were being a nuissance, and were stuck with a room ridden with mildew and mold.

When we left that morning, at 5:00 AM, the person on duty asked us how he could recitify the situation, and we stated, "NO CHARGE!". He pleaded, "No charge?" We were amazed at his reaction after all of our troubles; yet, he did honor our request, and we were not charged for our deplorable night's stay. We made it quite clear that the manager should go up to our room and assess the situation, and make it right. We are just thankful that we didn't have to stay another night in their hotel. It's amazing what two years can do to the condition of one hotel. It used to be the perfect place to stay at the base of Lookout Mountain.

Good for the price

from Kidsintow
We paid for our room in advance at a savings of $30 per night, over 6 days that was a considerable savings for us. This was so close to perfect I hate to complain, but I still have to stick with Springhill Suites as my favorite. It was the little things that bugged us; new wallpaper yes, but didn't wipe off the wallpaper glue on the bathroom door, goldfish cracker that was next to the tv when we got there never got vacuumed up, someone's leftovers in the fridge, the candy wrappers that remained in the pool area the whole week, the carpets in the hallways were all stretched out and loose, no closet or dresser in the room, and the big one was that the free internet that is advertised is wireless, fine, except that one of the other hotels nearby has a wireless system that overrides the one here, unless you are downstairs, on the 4th floor it was useless!!!!! All in all, I would go back but not at the going rate but at the discounted rate of $87 that we paid.

Nice and quiet

from coastermeister
My family of 3 spent one night at this property on 12/30/04. We had one of the king Jr. suites which was very clean and spacious with a sleeper sofa for our 9 year old. The room was very nice with a microwave, mini-fridge, wet-bar and coffee maker. The wet bar was stocked with paper plates, plastic cups, utensils and one Rubbermaid storage container. Even though the hotel is located right next Interstate 24 we noticed no traffic noise (and we are sensitive to noise) and no noise from adjacent rooms. The indoor pool was too hot for us to enjoy- as hot as some spas. About 10 minutes was all we could take. A complaint to the manager got us a $15 discount and an explanation that he had turned the water temp up to 93 because some people had complained that the water was freezing at 85. The pool appeared clean and well maintained but I am concerned about the water quality since chlorine is not as effective at elevated temperatures and there were an unusual number of families with small children in swim diapers. The free breakfast was good and comparable to other Holiday Inn Express properties. The hotel is very close to Look Out Mountain and interstate 24 access. A short drive to the aquarium and other downtown attractions. Other than the pool we had no complaints. I might try the other HE in town next time though. We were really dissapointed we didn't get to use the pool.

close to sites

from trippingJack
Clean hotel close to a freeway exit. Restaurants and food markets in the area. Room was ready when I arrived. Plenty of outdoor parking.
Right below Lookout Mountain that has several tourist attractions - if you're not claustrophobic try the Ruby Falls cave.
Downtown Chattanooga is a 10-minute drive and has several attractions, including the Aquariam.

Worth The Money

from A TripAdvisor Member
A clean, comfortable, and well maintained property. The staff is cordial and well mannered. All equipment in our room worked properly. The indoor heated pool is very nice, as was the fridge and microwave in our king room. An ice machine on every floor. The entire property is in excellent condition, and the staff is well trained. The breakfast had a very large variety of items, and the breakfast room was clean and comfortable. My only complaint was with a girl's soccer team that was staying there. They were loud and would all crowd into the breakfast room at once, along with their adult supervisors. Hotel management needs to keep these large groups under control.

A Comfortable Place

from A TripAdvisor Member
We were in Chattanooga with relatives on business and decided on a HI Express, because of their good reputation. This is a great place to relax, and the motel staff was courteous. The heated indoor pool was a plus. Unfortunately, a large athletic team was here at the same time, and that made it very difficult finding a seat to eat breakfast. However, the breakfast was very nice. with delicious coffee and much more. For lunch and dinner, do not eat at the Circle-C BBQ just up the street. It is a dirty smoke filled place, definitely not family friendly. However, the nearby Cracker Barrel is very nice, terrific food and service. We love the Trip Advisor. It has been such a help with our travel plans.

Great Holiday Inn Xpress

from A TripAdvisor Member
We recently stayed two nights at this Holiday Inn Express when we tok our two yr old to the Creative Discovery Museum and to Sesame Street Live! at Memorial Auditorium. Everything was fantastic! Our king room was huge, with a fridge and microwave and seperate living area. The complimentary breakfast incuded terrific cinnamon rolls and even hard boiled eggs. It was in a very cute room with big windows. The heated indoor pool was large and clean. The whole hotel was nicely decorated and exceptionally clean. The staff was very friendly, always ready with maps and smiles. The hotel is just off the freeway but still incredibly quiet and secure. We like the size of Expesses and we were very comfortable in this cute and clean and new one on the way to Lookout Mountain. We will definitely stay here again!!

Top Local Tips for Chattanooga

Incline It's a little overrated, the ride is better if you stand up by the back than sit in the seats, unfortunately there is only foom for maybe 3 or 4 people to stand.

Fun in Chattanooga Tennessee Aquarium was fun, as well as Ruby Falls, and Rock City. Also, if you're in the area of the Incline Railway, stop by Mr. T's Pizza and Ice Cream. Looks like a generic hole in the wall, but the pizza, ice cream, and customer service are all 10's! Also, the brewery's beer at the Big River Bar & Grill is TERRIBLE!

Chattanooga Ducks We went with another couple on the Chattanooga Duck (a WWII amphibious vehicle). We got a brief tour on land and then a fun tour in the water. Went under 4 bridges and the 'captain' of the vehicle gave us lots of history about the original Indians in the area, the bridges, the transition of Chattanooga from an industrial town to a tourist destination. He also let some of the little kids on the "DUCK" take turns at the wheel. The DUCK terminal (across from Sticky Fingers Restaurant on Broad Street) was absolutely fascinating with U.S. military memorabilia. My husband really enjoyed this. I'm not much of a military 'buff', but so much of this was donated by local families, it really personalized the experience and made it so interesting.

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Other names for Holiday Inn Express & Suites Lookout Mountain Hotel

  • holiday inn express chattanooga
  • holiday inn chattanooga
  • chattanooga holiday inn
  • Address: 3710 Modern Industries Parkway - Chattanooga - Tennessee - 37419 - United States
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