Holiday Inn Express & Suites Lookout Mountain Hotel, Chattanooga
Reviews - Holiday Inn Express & Suites Lookout Mountain Hotel
- Age Group: 31 - 40
- From: United States
- Traveller type: Young & Single
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Historical Traveller Reviews of Holiday Inn Express & Suites Lookout Mountain Hotel
I wrote a letter to headquarters in Atlanta and hope they will look into this. One should be able to depend on first rate quality at a Holiday Inn Express. Our charge of $90.23 for the night was a poor use of our money.
great hotel - great pricefrom A TripAdvisor Member
It is always possible to stay at a hotel on a bad day and I've had a few of those, but this hotel is definitely a great property and is so convenient to downtown Chattanooga and the attractions. The Cracker Barrel right next door was a treat as I love good country cooking.
I will definitely stay at this hotel again. So glad that I didn't let the bad experience of Midwest sway me from this hotel.
We have stayed at other Holliday Inn Express and were always pleased.
This one obviously needs new management
Yuck!!!!from A TripAdvisor Member
With that said, this time around, we walked in to the hotel at 6:45 PM, tired from a full day of driving. The front desk staff was less than enthusiastic, and appeared somewhat irritated to have to work at all. I found this to be disappointing, but decided not to let it dampen my spirits. I then overheard a conversation from another patron, stating that the washing machine was out of service. The night manager simply responded that it wouldn't be fixed for another couple of days. Again, I thought nothing of it, as it really didn't pertain to me. As we made our way to our floor, I noticed that some of the thresholds were crumbling, celiing tiles were broken, and the carpets were worn and dirty. I began to wonder if we were at the same hotel we had experienced just two years before. Nevertheless, we continued on, and found our room.
From the moment we opened our hotel room door, we were hit with the most putrid smell that we had ever experienced. Hesitantly, we made our way into the room, and noticed that it was quite warm. Trying to maintain our optimism, we convinced ourselves that due to the oppressive heat outside, the room was just muggy, and needed the air turned up. Our hope was that it would remove the humidity, and regain a more pleasant aroma.
We decided to leave the room as it cooled, and headed to Lookout Mountain. We returned at 9:30 PM, and were anxious to cozy down for an important night's rest before heading back out on the road for another 13 hours of travel. Yet, when we opened our door again, we were absolutely appalled by the strong odor. We immediately called the front desk, and were received by a less than empathetic employee. We very matter-of-factly described the situation. We requested that the night manager come up to our room to witness the aroma, but he simply responded, "Oh, I believe you." Confused by this reaction, we requested another room. We were told that there was no other room to be had. Furthermore, we were not offered any sort of apology, nor any other form of help, other than..."We can come up and spray the room for you." Knowing that this would only mask the smell, and not rectify the problem, we stated that we would like to make arrangements at another hotel. Again, the manager was not willing to offer any sort of help.
We promptly left the building, and meandered around the area, looking for available rooms; but, at 10:00 PM, and with some sort of huge sporting event going on, we were out of luck!!! We stopped by the front desk, and were told that a smoking room was now available, and that we could check it out if we were interested. Desperate for some healthy sleep, we opted to look. But we were, as you might guess, bothered immensely by the orangish hue of the air on the smoking floor, and in the room itself. Defeated, we made our way back to our room, and resigned ourselves to the promised "spray" solution.
Moments later, two of the workers knocked on our door. I looked out the peep hole, and saw them giggling and covering their mouths to supress their laughter. I felt confused as to why they were reacting this way. Upon entering the room, one of the workers marched right over to the window, sprayed into the outflow of the window air conditioner unit, sprayed the floor around it, and walked out. Strange how they knew right where to go. Up until that point, I had never taken my shoes off in the room, but at that point, I did, as we were getting ready for bed. When I walked over to the area near the window unit, my feet were engulfed in a wet carpet. Still in denial, I convinced myself that we weren't being taken for fools, and so I assumed that the wetness was due to the large amount of spray that the worker must have used.
At this point, my husband went in to use the restroom, and realized that the water and the toilet tissue from the previous flush had not yet gone down. On his way out of the restroom, he looked over at the "complimentary" hairdryer, and noticed that the electrical unit in the plug was exposed, and an obvious fire hazard. He then had to walk down to the first floor to use the hotel's restroom, and then stopped by to tell the front desk of the exacerbated situation. Again, the staff was less than anxious to offer help.
Throughout the night, I awakened to a very humid, warm room, and frequently had to make my way over to the window unit to check on it. Each time, I found myself walking through an increasingly larger section of wet carpet. To make matters worse, I was being kept awake by an itchy throat and a swolen nose. Around 3:00 AM, one hour before we had to awaken and head back out on the road, I realized that we had been scammed. The workers had obviously dealt with this situation before, probably several times, and yet when we arrived that evening, they didn't tell us of the room condition. Had they alerted us to the unhealthy room, naturally, we would have tried another hotel, or driven on to the next town, and our views of this hotel would have remained positive. Yet, we were treated as if we were being a nuissance, and were stuck with a room ridden with mildew and mold.
When we left that morning, at 5:00 AM, the person on duty asked us how he could recitify the situation, and we stated, "NO CHARGE!". He pleaded, "No charge?" We were amazed at his reaction after all of our troubles; yet, he did honor our request, and we were not charged for our deplorable night's stay. We made it quite clear that the manager should go up to our room and assess the situation, and make it right. We are just thankful that we didn't have to stay another night in their hotel. It's amazing what two years can do to the condition of one hotel. It used to be the perfect place to stay at the base of Lookout Mountain.
Good for the pricefrom Kidsintow
Nice and quietfrom coastermeister
close to sitesfrom trippingJack
Right below Lookout Mountain that has several tourist attractions - if you're not claustrophobic try the Ruby Falls cave.
Downtown Chattanooga is a 10-minute drive and has several attractions, including the Aquariam.
Worth The Moneyfrom A TripAdvisor Member
A Comfortable Placefrom A TripAdvisor Member
Great Holiday Inn Xpressfrom A TripAdvisor Member
Top Local Tips for Chattanooga
Incline It's a little overrated, the ride is better if you stand up by the back than sit in the seats, unfortunately there is only foom for maybe 3 or 4 people to stand.
Fun in Chattanooga Tennessee Aquarium was fun, as well as Ruby Falls, and Rock City. Also, if you're in the area of the Incline Railway, stop by Mr. T's Pizza and Ice Cream. Looks like a generic hole in the wall, but the pizza, ice cream, and customer service are all 10's! Also, the brewery's beer at the Big River Bar & Grill is TERRIBLE!
Chattanooga Ducks We went with another couple on the Chattanooga Duck (a WWII amphibious vehicle). We got a brief tour on land and then a fun tour in the water. Went under 4 bridges and the 'captain' of the vehicle gave us lots of history about the original Indians in the area, the bridges, the transition of Chattanooga from an industrial town to a tourist destination. He also let some of the little kids on the "DUCK" take turns at the wheel. The DUCK terminal (across from Sticky Fingers Restaurant on Broad Street) was absolutely fascinating with U.S. military memorabilia. My husband really enjoyed this. I'm not much of a military 'buff', but so much of this was donated by local families, it really personalized the experience and made it so interesting.
Other names for Holiday Inn Express & Suites Lookout Mountain Hotel
- holiday inn express chattanooga
- holiday inn chattanooga
- chattanooga holiday inn
- Address: 3710 Modern Industries Parkway - Chattanooga - Tennessee - 37419 - United States
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