I would like to comment on a problem myself and about 200 other guests experienced...the lack of luggage carts. When we arrived, we promptly checked in, got our room key, and when we requested a cart for our ample luggage, we were told "good luck finding one around here." No help was offered, bellmen were standing around gaurding THEIR carts, but refusing to help or let PAYING guests use them. After a four hour ordeal, resulting in injury and bruising to myself and entire family resulting from dragging all this luggage from the parking garage up to the twelve floor, we were able to begin our vacation. During our stay, we talked with LOTS of other guests, who expressed disatisfaction over the very same cart issue, many saying that they would never stay there again because of it.on checkout day, when I went down to attempt to get a cart again, I was told that what few carts the hotel owned were "hidden" in certain guests rooms for their exclusive use, and not available to the general public. What makes you special enough to rate a luggage cart!!The desk clerk called a bellman, who said he would be right up to help, so I returned to my room to wait. after 30 minutes, I called down to the desk to inquire as to his whereabouts,and was told he was too busy to help. I should carry my own bags. After several hours and more bodily injury resulting from carrying all the weight, (my daughter actually cut her hand trying to help)we finally were able to checkout. at that time I requested a manager to voice my displeasure to, and a young blonde woman who refused to give her name, only identifing herself as the "head manager" basicically told us "too bad, so sad, what did you expect us to do". HOW RUDE, and unprofessional is that? No apology, no attempt at trying to retain our business, just basically saying, hey we got your money, we dont care anymore!! The staff here is horrible!! I will be contacting my cc company to see about a chargeback as services WERE NOT as described!!

This place had a few problems. We were put next to a loud air thing. And we saw a guy going to the bathroom in the middle of the parking lot. And the pool was freezing cold. This place also had good qualities! The rooms were nice and the weather was great. I loved having the lunch area right at the hotel

How is the Landmark a 5 star hotel? My room was dirty and damaged. Two years ago my daughter and I attended a dancers convention at the Landmark and found it outdated and in need of renovation. This year the convention was held again at the Landmark. We were under the impression the hotel had been renovated. During this stay at the Landmark, I found that only part of the hotel was renovated and renovations to the hotel were complete. To summarize my stay: I hit my shin on a bed rail protruding from the bed because it wasn't properly assembled, Pop Tart packages were found under the bed, raisins and chip crumbs were found in the living area, dirty sheets on the Murphy bed and damaged floor in the bath area. Two staff members vacuumed, provided clean sheets and made note of the damages in the room. We could not be moved to another room because the hotel was booked and no compensation was offered by the hotel. Upon check in, the hotel charged my credit card. I contacted the credit card company but they could not do anything because of the business being a hotel/resort. They suggested I work directly with the hotel. The hotel collects the credit card information for reservations and charges the card at check in. The Landmark will impose a $25 fee for cancellation after the reservation is made and a fee of one night's stay if cancelled within 72 hours of check in. I thought a credit card would provide some protection or form of recourse for problems with merchants. But the Landmark has my money. A certified/return receipt letter I sent to the chief engineer in regard to my stay went unanswered. How can a hotel claim major renovations and not check all the rooms for repairs and cleaning that are necessary before assigning a room. Stay at another hotel. There are many in Myrtle Beach.

My husband is a 100% disabled Korean War veteran & we were @ the Landmark for the DAV convention. We made reservations well in advance for a handicap room as he can not walk (therefore a tub does not work) I did not receive a confirmation in the mail, so 10 days prior I called & reassured that a confirmation would be mailed & our reservation from Jan.18 through the 21st was on record. Having stayed there for the last 2 yrs with no problems (other than renovations) I did not question this. We arrived on the 18th & were given room 1250. This had a tub so the porter called the desk & again I had to go down where they changed it to room 1246. Up I go but I checked the room out before the porter had to unload all our luggage again. This room also had handicap bars but with a tub. Since he cannot step into a tub again I call the desk & again was told to come back down where after much discussion was given room 546. Up I go & this room CAN be used. I go up to the 12th floor to help my husband with his handicap scooter & the porter & we go to 546. After he left, I realized I did not have my visa card. I went down to the desk. They told me if anyone found it, they would notify me. I frantically search the room & car when the phone rang. We have your card @ the front desk & I said Thank God!!!!& thank you. Down I go. I asked if someone had turned it in so I could reward the honesty, but was told the clerk that had checked me in had put it in his file. The convention is only 2 days but we come a day early & leave a day later. My son & his family checked out Sunday morning along with our friends (we were supposed to leave mom morn). & went down to the hot tub. My first time there. I could only stay a few minutes as the chlorine smell was so bad it choked me so I go back up to the room. HA!! My key won't work. The maid who was next door used her pass key & let me in saying she thought we were checking out. I told her no, not until Mon & she said she would check into it. 30 min later she comes back to clean the room & said everything was ok. Then SECURITY knocked on my door SECURITY YET!!!! & wanted to know what we were doing still there & that I had better come down to the desk. They did not have me down for staying Sunday night & charged me an additional $58.31 we left Mon. morning & will not be back. Neither will my son's family nor many of the DAV members who have always gone. I plan on being very vocal about this & feel I should have a complete refund. They not only messed up our reservations with No confirmation letter & numerous trips to the desk to get the right kind of room, but the embarrassment of having SECURITY come to our room.

We have been going to the Landmark for approximately 11 years. (3 x's a year)it has progressively gotten worse. The cleanliness has dropped dramatically. So has the upkeep of the indoor pool/hottubs. The new kiddie area at the parking deck appears to be nice. It is sad to say that my husband nor do my children wish to stay there anymore. The last several times we were there, the disturbance from other rooms was AWFUL. And I'm talking about 1 am and after. We did complain which we rarely do. But to no avail, the noise continued. It's bad when noise bothers a 14 & 16 year old. I will miss the "old" Landmark. We have a lot of good memories from days past. We'll just have to create more at another location.

The landmark hotel is a wonderful place to stay. The hotel has just undergone a major renovation approximately 80% complete. Wow are the room nice. The pools were great and the staff was attentive. A great place to stay!!

On Oct. 14th I arrived at the Landmark Resort with my family to attend the 15th annual South Carolina Writers Workshop annual Writers Conference. Even though I had a reservation and printed confirmation, they could not find my name in the computer. And things pretty much went down hill from there. First, the main set of elevators near the lobby were closed, even though they worked fine. We were told, Both were being used by construction crews for the renovations to the upper floors. (They remained closed even though they were not being used over the weekend.) So we had to carry our luggage all the way to the other end of the building, to get on a elevator with no ceiling, missing buttons, and generally filthy. The sixth floor was even worse. The hall carpets, which appeared to have been in use since 1978, were not only dirty, but covered with food scraps, chicken bones and pizza crust. We had to carry our luggage all the way back to a room that was almost directly above the lobby. Jesse, the bellhop we used, was the only smiling face we saw and he was very helpful and nice. Almost everyone else was a complete jerk, and they seemed to care less. In our room, we discovered a somewhat clean carpet, two regular size beds and completely flat prison-stripe pillows. I made the trek back to the lobby and asked for a couple of extra pillows. I was told, "We don't give out extra pillows without a medical excuse." It was only a PILLOW!!! I asked a different jerk the next evening, and was told exactly the same thing, but that he would mention it to housekeeping. No pillow ever arrived. What really got me, was the way we were treated. You couldn't go near the pools without armbands, even just to look at them fully dressed. And though vast, they were not very clean and the pumps gave out a contiuous high-pitched whine. Aside from the TV remote not working, leaks in the ceiling and the dirty pools, my kids seemed to enjoy themselves. Our ocean view room, looked out onto a parking lot of construction trailers, dumpsters and somewhere in the distance, there was, indeed, the ocean... way over there. I kept myself busy in the conference facilities, which had apparently already been renovated and were fairly nice. But the Landmark could serve as a poster child for how NOT to run a hotel or host a conference. Many of our attendees got fed up with their accomidations and rudeness and left on Saturday. The Landmark claims they are spending 3 million on renovations. From what I saw, that will be a band-aid. They need to spend at least 10 million to replace all the rusty pipes, rusty door hinges, tile, carpet, beds, pillows and pretty much everything in between. I can only image the condition of unseen things like elevator cables, and kitchen counters. What really got me was "I" was the co-chairman of next year's 2006 and 2007 SCWW conference, in charge of choosing where we will stay. And they couldn't even give me an extra pillow! 5 Stars? Try a NEGATIVE 5 Stars. Craig Faris - SCWW Board Member - Chairman 2007 Conference

I have stayed at the Landmark three times over the past few years,once for a vacation and once with a group from my school that was attending a conference.I will be staying there in a couple of weeks. So far, I have been satisfied with this hotel.The staff and rooms are not nearly as bad as other people say they are. The rooms are a little dated but usually clean. The pool area is nice and has plenty of room. From my experiences, the staff are friendly and helpful. Last year, we needed an iron and extra towels, and they were brought up within 15 minutes. The parking garage and walkway ane very nice and convienient. Overall, the Landmark is worth the money.

My family and I were schedule for our 3rd Family Reunion the weekend of September 16-18,2005.Reservations were made, and confirmed in April. This was our first reunion out of town and we were excited. The week prior to our arrival, our chairperson was contacted and told that there were renovations at the resort and our reunion would need to move next door to the Palace. I was at the Landmark in May, but no one advised me. I was on vacation at our condo in North Myrtle and drove down to pay the app. $6.00 balance due on our account no one mentioned a word about renovations. Our monies were paid in April-no one mentioned renovations. There were the months of June, July, August-NO ONE mentioned renovations. This was very upsetting and we immediately called Landmark. There was staff that was rude to us. There were those that promised to handle the situation that never did. After countless phone calls, we were put in touch with K. Simmons who told us that they had to move our party, but the chairperson who had an upgraded room, would not be allowed to move unless he paid an additional $40.00 per night. Each family was to have two double beds in each room and what we ended up with, was a double bed and a dingy sofa. We argued the fact that it was not our choice to move and this was a horrible thing to do to a family. I called on 9-6 and 9-7 asked to speak with Mr.Arsenalt -GMN on 9-7 my called was with Victoria. I asked for the General Manager once again. She said he is not in, I asked for a contact number, she said I can't give you that. I asked for her full name, she said, I am not going to give you that over the phone, I work the desk and I am not hard to find. I was directed to K.Simmons who assured us that all would be taken care of by Friday Sept.9 this did not happen. I was out of town on the 9th and called to confirm with the Palace on the 10th. I was spoken to very rudely by Ann and told that the Palace didn't have any info. on this move nor the family reunion "Call the Landmark" she said. I did. I called again on Sept.12, again asked to speak with the General Manger and was directed to Lynn Venkas? She assured me that everything was in place at the Palace and apologized for the inconvenience. I told her of what drama this had caused and told her that I sincerely plan to NEVER do business with them again. We had asked for a brief prayer service on Sunday morning in any room and was told there would be a $500.00 fee. I thought that was ridiculous after all that we were going through, not only should we have been given a room, but the staff should have joined in for a little Jesus. I asked Lynn to pass my concerns on to Mr.Arsenault as she identified herself as his direct asst. I left contact phone numbers for him once again. I told her that I had been blocked from speaking with him several times, and I would like for him to call me back re: this whole mess. He never did, on 9-13 Lynn called me back to assure me that JIM at the Palace was aware of everything and that everything was a GO. I thanked her and again let her know that I was still waiting for Mr.Arsenault to call. We'll the reunion is over, and my family proceeded to chew me out, because upon our arrival the nice Landmark with the renovations was packed to limit. Everyone wondered how/why all those people could be housed there, but we could not. I am very upset at the actions of this facility and staff! This was unnecessary stress and grief, not to mention the countless phone calls to the 1-800# which was either busy or rang so long that the operator's pre recorded message came on and stated your party is not answering, please try your call again later. The countless times I called the main office line as was left on hold for more than five min. or cut off. I can't say when you knew of the renovations, but I can say that it was horrible to treat us in this fashion, and call us a week before the reunion and TELL us that we had to move. I don't know who will care about the information provided here, but this will be the first of many contacts. I will continue until someone knows about this. I know that it will not be Mr.Arsenault, as I called for him again since returning home. I was told that he was busy with renovations! Now isn't that something-without paying guest, what good are those renovations. We were excited about the reunion, and had already planned to have more of our family members attend the Landmark next year, THAT WILL NOT HAPPEN!!!

If you like getting up late, eating a nicley prepared meal, and then taking a dip in the pool you must stay here!