Landmark Resort Hotel

, Myrtle Beach, United States
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Landmark Resort Hotel

, Myrtle Beach
5 star

Rooms: 570

1501 South Ocean Boulevard - Myrtle Beach - South Carolina - 29577 - United States Hotel Website | | 843 448 9441
1163 Traveller

Reviews - Landmark Resort Hotel

« 1 2 »
2/10
Dirty, No heted pools
Submitted by: Doris in 08/10/10
  • Age Group: 5160
  • From: United States
  • Traveller type: Relaxation Seeker
our stay at The landmark was less than to be desired. we had holes in the ceiling. the carpet in livingroom was soaking wet and no one did anything about in after we told them. carpet was also very dirty. stains around the baseboards. the whole hotel smelled like cat urine. the pools were not heated. we ask them to heat them but nothing was done so we couldn't enjoy the pools which was one of our main interest for being there. we tried to get roomservice with the restuarnt down stairs but couldn't get anyone to answer. when called front desk they just said sorry and did nothing to help out. tThe house keeper however were nice and did supply our room everyday. for that i give the hotel a 2.
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1/10
Pitiful
Submitted by: Nancy in 01/09/10
  • Age Group: 5160
  • From: United States
  • Traveller type: Mature Couple
We found the room clean but badly damaged walls, crumbs under the head of the bed that no one would clean up, ragged linens, dirty carpet. The staff is not rude but don't care about thier facility. We were awakened at 9am one morning by housekeeping and when we asked for 30 minutes to get out of their way the housekeeper said sure and it was after 2pm when it was finally cleaned. One day we had to ask twice to have it cleaned, finally after 3pm it was but the bed was poorly made up, a coffee packet thrown on the counter as opposed to put in the basket, and our door was left open. Luckily nothing was taken but we were out a couple of hours so we feel very lucky. It stormed one night and rain was coming from the ceiling around the window and glass door. Plaster was falling from the ceiling. The man at the desk at 1am was nice, and gave us some towels which we had to go get to keep the water from dipping into their carpet and possibly the room below. So there was everything from flooded closed pools to water from the roof pouring from a damaged gutter into one to cool to cold water in some of the advertised hot tub. The Pub restaurant was so overwhelmed we coudn't even get menus for more than 45 minutes and the people at the table next to us had been there for 2 hours and were waiting on their bill. So, no way we'll stay here again or any other of the properties owned by these people. There are too many other places to stay to have to deal with a place the employees obviously have no pride or respect for.
1/10
Rude, unhelpful staff!!
Submitted by: terry in 28/07/08
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
I would like to comment on a problem myself and about 200 other guests experienced...the lack of luggage carts. When we arrived, we promptly checked in, got our room key, and when we requested a cart for our ample luggage, we were told "good luck finding one around here." No help was offered, bellmen were standing around gaurding THEIR carts, but refusing to help or let PAYING guests use them. After a four hour ordeal, resulting in injury and bruising to myself and entire family resulting from dragging all this luggage from the parking garage up to the twelve floor, we were able to begin our vacation. During our stay, we talked with LOTS of other guests, who expressed disatisfaction over the very same cart issue, many saying that they would never stay there again because of it.on checkout day, when I went down to attempt to get a cart again, I was told that what few carts the hotel owned were "hidden" in certain guests rooms for their exclusive use, and not available to the general public. What makes you special enough to rate a luggage cart!!The desk clerk called a bellman, who said he would be right up to help, so I returned to my room to wait. after 30 minutes, I called down to the desk to inquire as to his whereabouts,and was told he was too busy to help. I should carry my own bags. After several hours and more bodily injury resulting from carrying all the weight, (my daughter actually cut her hand trying to help)we finally were able to checkout. at that time I requested a manager to voice my displeasure to, and a young blonde woman who refused to give her name, only identifing herself as the "head manager" basicically told us "too bad, so sad, what did you expect us to do". HOW RUDE, and unprofessional is that? No apology, no attempt at trying to retain our business, just basically saying, hey we got your money, we dont care anymore!! The staff here is horrible!! I will be contacting my cc company to see about a chargeback as services WERE NOT as described!!
1 out of 1 reader found this review helpful
4/10
Bad
Submitted by: Kayla in 09/07/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
This place had a few problems. We were put next to a loud air thing. And we saw a guy going to the bathroom in the middle of the parking lot. And the pool was freezing cold. This place also had good qualities! The rooms were nice and the weather was great. I loved having the lunch area right at the hotel
1/10
Dirty and damaged rooms, Misleading ads-only part of hotel renovated
Submitted by: Joan in 01/03/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Large Group/School
How is the Landmark a 5 star hotel?
My room was dirty and damaged. Two years ago my daughter and I attended a dancers convention at the Landmark and found it outdated and in need of renovation. This year the convention was held again at the Landmark. We were under the impression the hotel had been renovated. During this stay at the Landmark, I found that only part of the hotel was renovated and renovations to the hotel were complete. To summarize my stay: I hit my shin on a bed rail protruding from the bed because it wasn't properly assembled, Pop Tart packages were found under the bed, raisins and chip crumbs were found in the living area, dirty sheets on the Murphy bed and damaged floor in the bath area. Two staff members vacuumed, provided clean sheets and made note of the damages in the room. We could not be moved to another room because the hotel was booked and no compensation was offered by the hotel. Upon check in, the hotel charged my credit card. I contacted the credit card company but they could not do anything because of the business being a hotel/resort. They suggested I work directly with the hotel. The hotel collects the credit card information for reservations and charges the card at check in. The Landmark will impose a $25 fee for cancellation after the reservation is made and a fee of one night's stay if cancelled within 72 hours of check in. I thought a credit card would provide some protection or form of recourse for problems with merchants. But the Landmark has my money. A certified/return receipt letter I sent to the chief engineer in regard to my stay went unanswered. How can a hotel claim major renovations and not check all the rooms for repairs and cleaning that are necessary before assigning a room. Stay at another hotel. There are many in Myrtle Beach.
1/10
Convention from hell
Submitted by: Carole in 04/02/07
  • Age Group: 60 +
  • From: United States
  • Traveller type: Disabled
My husband is a 100% disabled Korean War veteran & we were @ the Landmark for the DAV convention. We made reservations well in advance for a handicap room as he can not walk (therefore a tub does not work) I did not receive a confirmation in the mail, so 10 days prior I called & reassured that a confirmation would be mailed & our reservation from Jan.18 through the 21st was on record. Having stayed there for the last 2 yrs with no problems (other than renovations) I did not question this. We arrived on the 18th & were given room 1250. This had a tub so the porter called the desk & again I had to go down where they changed it to room 1246. Up I go but I checked the room out before the porter had to unload all our luggage again. This room also had handicap bars but with a tub. Since he cannot step into a tub again I call the desk & again was told to come back down where after much discussion was given room 546. Up I go & this room CAN be used. I go up to the 12th floor to help my husband with his handicap scooter & the porter & we go to 546. After he left, I realized I did not have my visa card. I went down to the desk. They told me if anyone found it, they would notify me. I frantically search the room & car when the phone rang. We have your card @ the front desk & I said Thank God!!!!& thank you. Down I go. I asked if someone had turned it in so I could reward the honesty, but was told the clerk that had checked me in had put it in his file. The convention is only 2 days but we come a day early & leave a day later. My son & his family checked out Sunday morning along with our friends (we were supposed to leave mom morn). & went down to the hot tub. My first time there. I could only stay a few minutes as the chlorine smell was so bad it choked me so I go back up to the room. HA!! My key won't work. The maid who was next door used her pass key & let me in saying she thought we were checking out. I told her no, not until Mon & she said she would check into it. 30 min later she comes back to clean the room & said everything was ok. Then SECURITY knocked on my door SECURITY YET!!!! & wanted to know what we were doing still there & that I had better come down to the desk. They did not have me down for staying Sunday night & charged me an additional $58.31 we left Mon. morning & will not be back. Neither will my son's family nor many of the DAV members who have always gone. I plan on being very vocal about this & feel I should have a complete refund. They not only messed up our reservations with No confirmation letter & numerous trips to the desk to get the right kind of room, but the embarrassment of having SECURITY come to our room.
2/10
Great Resort Gone Ragged
Submitted by: Suzi in 30/12/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
We have been going to the Landmark for approximately 11 years. (3 x's a year)it has progressively gotten worse. The cleanliness has dropped dramatically. So has the upkeep of the indoor pool/hottubs. The new kiddie area at the parking deck appears to be nice. It is sad to say that my husband nor do my children wish to stay there anymore. The last several times we were there, the disturbance from other rooms was AWFUL. And I'm talking about 1 am and after. We did complain which we rarely do. But to no avail, the noise continued. It's bad when noise bothers a 14 & 16 year old. I will miss the "old" Landmark. We have a lot of good memories from days past. We'll just have to create more at another location.
9/10
Great Place
Submitted by: Dan in 24/05/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
The landmark hotel is a wonderful place to stay. The hotel has just undergone a major renovation approximately 80% complete. Wow are the room nice. The pools were great and the staff was attentive. A great place to stay!!
7/10
Satisfied
Submitted by: Lauren in 22/10/05
  • Age Group: Under 18
  • From: United States
  • Traveller type: Large Group/School
I have stayed at the Landmark three times over the past few years,once for a vacation and once with a group from my school that was attending a conference.I will be staying there in a couple of weeks. So far, I have been satisfied with this hotel.The staff and rooms are not nearly as bad as other people say they are. The rooms are a little dated but usually clean. The pool area is nice and has plenty of room. From my experiences, the staff are friendly and helpful. Last year, we needed an iron and extra towels, and they were brought up within 15 minutes. The parking garage and walkway ane very nice and convienient. Overall, the Landmark is worth the money.
1/10
Absolutely the Worse Staff I've ever seen
Submitted by: Craig Faris in 19/10/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Special Interest/Event
On Oct. 14th I arrived at the Landmark Resort with my family to attend the 15th annual South Carolina Writers Workshop annual Writers Conference. Even though I had a reservation and printed confirmation, they could not find my name in the computer. And things pretty much went down hill from there. First, the main set of elevators near the lobby were closed, even though they worked fine. We were told, Both were being used by construction crews for the renovations to the upper floors. (They remained closed even though they were not being used over the weekend.) So we had to carry our luggage all the way to the other end of the building, to get on a elevator with no ceiling, missing buttons, and generally filthy. The sixth floor was even worse. The hall carpets, which appeared to have been in use since 1978, were not only dirty, but covered with food scraps, chicken bones and pizza crust. We had to carry our luggage all the way back to a room that was almost directly above the lobby. Jesse, the bellhop we used, was the only smiling face we saw and he was very helpful and nice. Almost everyone else was a complete jerk, and they seemed to care less. In our room, we discovered a somewhat clean carpet, two regular size beds and completely flat prison-stripe pillows. I made the trek back to the lobby and asked for a couple of extra pillows. I was told, "We don't give out extra pillows without a medical excuse." It was only a PILLOW!!! I asked a different jerk the next evening, and was told exactly the same thing, but that he would mention it to housekeeping. No pillow ever arrived. What really got me, was the way we were treated. You couldn't go near the pools without armbands, even just to look at them fully dressed. And though vast, they were not very clean and the pumps gave out a contiuous high-pitched whine. Aside from the TV remote not working, leaks in the ceiling and the dirty pools, my kids seemed to enjoy themselves. Our ocean view room, looked out onto a parking lot of construction trailers, dumpsters and somewhere in the distance, there was, indeed, the ocean... way over there. I kept myself busy in the conference facilities, which had apparently already been renovated and were fairly nice. But the Landmark could serve as a poster child for how NOT to run a hotel or host a conference. Many of our attendees got fed up with their accomidations and rudeness and left on Saturday. The Landmark claims they are spending 3 million on renovations. From what I saw, that will be a band-aid. They need to spend at least 10 million to replace all the rusty pipes, rusty door hinges, tile, carpet, beds, pillows and pretty much everything in between. I can only image the condition of unseen things like elevator cables, and kitchen counters.
What really got me was "I" was the co-chairman of next year's 2006 and 2007 SCWW conference, in charge of choosing where we will stay. And they couldn't even give me an extra pillow! 5 Stars? Try a NEGATIVE 5 Stars.
Craig Faris - SCWW Board Member - Chairman 2007 Conference
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Top Local Tips for Myrtle Beach

Myrtle Beach offers so many great shows Take advantage of the concierge in the hotel, they offer many coupons/discounts. See one of the live dinner shows, ie. Dixie Stampede, Medieval Times, these are great shows that include a very good meal served while you watch.

South End (of MB) I've noticed a lot of T/A forum posters bash the South End, but we like it there and it is very convenient to shopping, restaurants, & Murrells Inlet (where we like to do for dining/happy hours). Maybe the neighborhoods are not quite as nice as the North End, but who cares...you're not MOVING there!

Dicks Last Resort This is supposed to be a fun place to eat with great food. The food was horrible and they didnt have a good selection. Everyone elses waiter/waitress was giving them a hard time (they are supposed to) and writing funny sayings on their hats etc but ours was lousy. My food came out 20 minutes before everyone elses (even before the appetizer) and my Dads food came out after everyone else was finished eating. We wont ever go there again.

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  • Address: 1501 South Ocean Boulevard - Myrtle Beach - South Carolina - 29577 - United States
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