Landmark Resort Hotel

, Myrtle Beach, United States
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Landmark Resort Hotel

, Myrtle Beach
5 star

Rooms: 570

1501 South Ocean Boulevard - Myrtle Beach - South Carolina - 29577 - United States Hotel Website | | 843 448 9441
1163 Traveller

Reviews - Landmark Resort Hotel

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1/10
THAT WILL NOT HAPPEN
Submitted by: Felice Austin in 21/09/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
My family and I were schedule for our 3rd Family Reunion the weekend of September 16-18,2005.Reservations were made, and confirmed in April. This was our first reunion out of town and we were excited. The week prior to our arrival, our chairperson was contacted and told that there were renovations at the resort and our reunion would need to move next door to the Palace. I was at the Landmark in May, but no one advised me. I was on vacation at our condo in North Myrtle and drove down to pay the app. $6.00 balance due on our account no one mentioned a word about renovations. Our monies were paid in April-no one mentioned renovations. There were the months of June, July, August-NO ONE mentioned renovations. This was very upsetting and we immediately called Landmark. There was staff that was rude to us. There were those that promised to handle the situation that never did. After countless phone calls, we were put in touch with K. Simmons who told us that they had to move our party, but the chairperson who had an upgraded room, would not be allowed to move unless he paid an additional $40.00 per night. Each family was to have two double beds in each room and what we ended up with, was a double bed and a dingy sofa. We argued the fact that it was not our choice to move and this was a horrible thing to do to a family. I called on 9-6 and 9-7 asked to speak with Mr.Arsenalt -GMN on 9-7 my called was with Victoria. I asked for the General Manager once again. She said he is not in, I asked for a contact number, she said I can't give you that. I asked for her full name, she said, I am not going to give you that over the phone, I work the desk and I am not hard to find. I was directed to K.Simmons who assured us that all would be taken care of by Friday Sept.9 this did not happen. I was out of town on the 9th and called to confirm with the Palace on the 10th. I was spoken to very rudely by Ann and told that the Palace didn't have any info. on this move nor the family reunion "Call the Landmark" she said. I did. I called again on Sept.12, again asked to speak with the General Manger and was directed to Lynn Venkas? She assured me that everything was in place at the Palace and apologized for the inconvenience. I told her of what drama this had caused and told her that I sincerely plan to NEVER do business with them again. We had asked for a brief prayer service on Sunday morning in any room
and was told there would be a $500.00 fee. I thought that was ridiculous after all that we were going through, not only should we have been given a room, but the staff should have joined in for a little Jesus. I asked Lynn to pass my concerns on to Mr.Arsenault as she identified herself as his direct asst. I left contact phone numbers for him once again. I told her that I had been blocked from speaking with him several times, and I would like for him to call me back re: this whole mess. He never did, on 9-13 Lynn called me back to assure me that JIM at the Palace was aware of everything and that everything was a GO. I thanked her and again let her know that I was still waiting for Mr.Arsenault to call. We'll the reunion is over, and my family proceeded to chew me out, because upon our arrival the nice Landmark with the renovations was packed to limit. Everyone wondered how/why all those people could be housed there, but we could not. I am very upset at the actions of this facility and staff! This was unnecessary stress and grief, not to mention the countless phone calls to the 1-800# which was either busy or rang so long that the operator's pre recorded message came on and stated your party is not answering, please try your call again later. The countless times I called the main office line as was left on hold for more than five min. or cut off. I can't say when you knew of the renovations, but I can say that it was horrible to treat us in this fashion, and call us a week before the reunion and TELL us that we had to move. I don't know who will care about the information provided here, but this will be the first of many contacts. I will continue until someone knows about this. I know that it will not be Mr.Arsenault, as I called for him again since returning home. I was told that he was busy with renovations! Now isn't that something-without paying guest, what good are those renovations. We were excited about the reunion, and had already planned to have more of our family members attend the Landmark next year, THAT WILL NOT HAPPEN!!!
1 out of 1 reader found this review helpful
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10/10
Awesome
Submitted by: Jonathan in 28/08/05
  • Age Group: Under 18
  • From: United States
  • Traveller type: Young & Single
If you like getting up late, eating a nicley prepared meal, and then taking a dip in the pool you must stay here!
8/10
Not as bad as i'd read
Submitted by: A Very Happy Traveler in 26/06/05
  • Age Group:
  • From: United States
  • Traveller type: Adventurer
I'd read some pretty bad things about the Landmark, unfriendly staff, dirty pool area, no pool supervision, dirty rooms.. that sort of thing however when I was there I saw none of that the staff was very friendly and anytime u called for something u had it within at most 15 minutes, the pool area was super clean no trash and the water was crystal clear, the pool was somewhat supervised there was security guards trying to do their job, the rooms tho the decor was outdated were great I couldn't have been happier they were very clean. Or at least mine was. I haven't been here for almost a year though and I hear they're going there some renovations. I don't know how true that is but if there is any truth to it I can't wait to see what they have this year when I go back. Not to mention the parking and walk way to the parking garage are both great.
10/10
Unbelievable and highly recommended
Submitted by: Nate Northrup in 30/03/05
  • Age Group:
  • From: United States
  • Traveller type:
This hotel was unbelievable and I recommend it to anyone.
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Top Local Tips for Myrtle Beach

Myrtle Beach offers so many great shows Take advantage of the concierge in the hotel, they offer many coupons/discounts. See one of the live dinner shows, ie. Dixie Stampede, Medieval Times, these are great shows that include a very good meal served while you watch.

South End (of MB) I've noticed a lot of T/A forum posters bash the South End, but we like it there and it is very convenient to shopping, restaurants, & Murrells Inlet (where we like to do for dining/happy hours). Maybe the neighborhoods are not quite as nice as the North End, but who cares...you're not MOVING there!

Dicks Last Resort This is supposed to be a fun place to eat with great food. The food was horrible and they didnt have a good selection. Everyone elses waiter/waitress was giving them a hard time (they are supposed to) and writing funny sayings on their hats etc but ours was lousy. My food came out 20 minutes before everyone elses (even before the appetizer) and my Dads food came out after everyone else was finished eating. We wont ever go there again.

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  • Address: 1501 South Ocean Boulevard - Myrtle Beach - South Carolina - 29577 - United States
Travel Library Traveller Rating?
7.0/10

See All 1163 reviews

"THAT WILL NOT HAPPEN" - Felice Austin

"Awesome" - Jonathan

"Not as bad as i'd read" - A Very Happy Traveler

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