Francis Marion Hotel, Charleston, United States

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Francis Marion Hotel, Charleston

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Rating

4.5/10
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"Stay: Oct. 2005: A brief chronicle of our Francis Marion experience for a regional conference of..."

"I do understand the pains of growth. However, there was a great deal of construction going on..."

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Reviews - Francis Marion Hotel

2 reviews (Showing 1 - 2)
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Rating:

3/10
Where is customer service?
Submitted by: G. W. G. in 10/27/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Business Traveller
Stay: Oct. 2005: A brief chronicle of our Francis Marion experience for a regional conference of 405 persons: a reasssigned room, since the first one had sneakers near the entrance- snores that we heard confirmed that the sneakers were not part of the room package. The reassigned room was comparable and the registration staff accepted our request not to be asigned to a lower floor (the hotel is in a main traffic area in central Charleston). The room was was small (with no sitting options other than the beds or desk chair), but comfortable- guests control their own level of AC/heat (we needed both because of temp. changes). The best thing about the bathroom is the shower and towels, otherwise it's the second bath of a 1940's rehabbed house. Staff are impervious to guest service- when 2 of 3 (VERY SLOW) elevators didn't work, hotel staff responded that the 3rd was tied up because of a move from the penthouse. I (at age 62) walked from the mezzanine to floor 10. A family hauled their stroller to the 8th floor with infant in arms. Twice, we waited 20 minutes for checks in the main restaurant- which has the ambiance of an interstae chain eatery. There was no coffee set-up one day in the room. And, one day housekeeping left no face clothes. Oh, the best part-- leaving. Why would anyone choose the Francis Marion?
 
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Rating:

6/10
Small and expensive
Submitted by: Sean Reese in 05/11/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
I do understand the pains of growth. However, there was a great deal of construction going on outside street-side with scaffolding inappropriately blocking the sidewalk. The self-parking was not convenient. The room was extremely small (Euro-style). I do not feel the amenities and services provided were commensurate to the price charged for our stay.
 
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