The Westin Providence Hotel

, Providence, United States
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The Westin Providence Hotel

One West Exchange St - Providence - Rhode Island - 2903 - United States Hotel Website | 401-598-8000
387 Traveller

Reviews - The Westin Providence Hotel

Historical Traveller Reviews of The Westin Providence Hotel

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from casinogal
A great central point for the happenings of Providence. Customer service top notch when needed. Their "Heavenly" shower is a major plus in my books. Will book again in other locations.

Well below par for a luxury hotel

from Nataka
Everything was in order until I got to my room. In the room I stepped into a puddle of water soaked in the carpet. I then chose to watch television and the television blacked out for 30 to 40 minutes. Since I intended to have dinner and enjoy a Providence event, I excused these annoyances and relaxed until I was ready for dinner. I left my room and returned later in the evening and slept only to awake by a musty smell coming from the air-conditioning. The next morning, I took a good look around my room, and noticed its numerous deficiencies: the puddle I noticed was still there, as if something was pooling under the carpet, the bed skirt, was filthy, it hadn't been washed dirt/soil could be seen along the bottom. The wallpaper in the room was bowed at the bottom indicating that water had leaked in this room, and there was the musky air-conditioning. This was absolutely unacceptable for a luxury hotel.

A little overpriced/Minor improvements will make it above average

from islington3164
As a stand-by traveling airline employee, I was unsuccessful at making it on several overbooked flights out of Hartford and decided to drive to Providence on a whim, as I'd never been to Rhode Island. To make matters worse, my cel phone battery died as I was leaving Bradley Airport so I'd no idea what I'd encounter upon arriving in Providence.

Coincidentally, given that I try to stay at Starwood properties, the very first hotel I saw upon entering downtown Providence was the Westin. The hotel has, in my opinion, the best location in Providence, within walking distance of both College Hill and Federal Hill, but also connected to the Providence Place Mall. (Providence is a great town!!) It's a big hotel and was quite active. I was assigned a room on the 24th floor which was the standard Westin type room with the Heavenly Bed, etc., etc.. I was charged $329 for the night, and while Westin's a realiable brand and therefore, the room was very nice, I later found out that I could've stayed at the Courtyard across the street for $129. Obviously, Courtyard's not Westin, but this one night's sleep was certainly not worth the exta $200. For one thing, while the room service food quality was very good (as it is at all Westins), the delivery took in excess of 45 minutes (for soup and a sandwich?). Even worse, I like to sleep with the air conditioning as cold as possible. Unfortunately, the cryptic thermostat, which had a tendency to raise itself up a degree or two, would not go below 72 degrees and as the windows only barely crack open, I woke up in the middle of the night to a very stuffy and warm room. It was not a heavenly sleep, despite the Heavenly bed.

This hotel could really be the best in Providence, if only they'd reconsider the prices just a bit and make the a/c system a bit easier to use. Still, I would stay again.

Could be better for the price!

from traveloverNj
We just came back from a weekend in Providence RI and stayed here. The rooms are really nice, super beds and nice bathrooms. However the service could use some improvements. Pool area is pitiful. The smallest pool I have ever encountered in my life! The Courtyard Marriott across the street had a better pool! Be careful if you plan to use the refrigerator bar in the room. We accidently removed something from refrigerator (where all the goodies were stored) so we could chill some of our own water bottles (no ice machines on the floor, have to CALL someone to bring it to you!) and this resulted in an automatic charge to our account of $4.50, even after we put everything back in it's proper place! Before we checked out, I went to the front desk and asked them to remove the charge and the agent (with the unhappy face) at the front desk actually told me I had to WAIT 5 minutes while they sent someone up to check the refrigerator in our room to make sure I wasn't lying about not taking anything. I mean I paid $250 a night for a room, and I'm a GOLD Starwood member, and they are going to argue with me over a $4.50 charge from the refrigerator bar that I never consumed?!?!?!?!?
Give me a break!!!! Nice hotel, great location, mediocre service!!!
We will wait for the new Renaissance to open next time when we visit!!

Average Hotel

from Janiekins
Stayed here past weekend - average rooms - no big deal!!! Convenient to the Dunkin Donuts Center where I was attending a concert. A little overpriced.

Conveinent...but noisy

from lizzied2003
I have stayed in other westins. I will say the front desk was wonderful and room service prompt. We attended during a 'dance convention' so if any of you have teenaged daughter picture them inviting their entire school to visit you at the hotel. The floor i was on was noisy...well past a time when any smart adult should have said get your butts in bed. Though this is a parental problem it was annoying. I feel bad for people who weren't there for the dance convention. The fire alarms went off and it was an hour we were stuck on another floor in our bathing suits. The room was pretty nice although i thought it on the small side. I lost an arm brace and when i called the front desk i got the run around. I thought the guy running the pool could have been friendlier and because gym membership is available to non guests i thougt it was funny when a paying member huffed and puffed because she couldn't get on a machine. THe gym is nice. The pool is not really a pool. It is very small and you can't even swim a lap. Hot tub was too cool...never got heated back up after the fire alarm scare. Would stay here because i'll attend future dance conventions...but would rather hop a cab then pay the 20 dollars a day for parking. Connection to the mall is convienent.

Beware of false Fire Alarms !!!!!!

from A TripAdvisor Member
Everything has always been great when staying here except for one thing.For the past three years our family has attended a trade show in Providence for a weekend and we have always choosen to stay at the Weston. Every time we have stayed at the Weston the fire alarm has gone off and we have had to walk down the stairs to the lobby area, most of the time in the middle of the night. After the first and second time this happened to us we were foolish enough to think it was just a fluke, but now we know better. If you choose the Weston be prepared to head out in the middle of the night. Another helpful hint : when the alarm does go off and you are downstairs don't even think about walking up the stairs as all the doors are locked. The GM was nice and offered a free night, but really now 3 times. We will never stay there again even for FREE !!!

Best Option in a City that Needs More Choices

from A TripAdvisor Member
I stayed at the Westin Providence in February 2005. I managed to get a rate of $128 per night. Local taxes add another 13 percent on top of the bill. The hotel allows you to park in the Rhode Island Convention Center (RICC) parking structure, which is adjacent to the hotel. Parking costs $20 per day. The hotel has some shortcomings. First, it has 25 floors, but only four elevators. During busy times of the day, the wait can seem endless. The week I was in Providence, there happened to be a convention at the RICC, with most of the participants staying at the Westin. Whenever a session ended, it was crazy. I waited 20 minutes for an elevator from the 22nd floor to the lobby. I should have walked down. The doors on the guest rooms seemed thin, because I could hear every word of conversation in the lobby. I had a corner room, which was a slight upgrade, with a bit more space in the bathroom.

The hotel offers most guests a free newspaper. It's the local Providence Journal. How about the Wall Street Journal, or even USA Today? Most of the news in the local paper doesn't interest me.

The hotel's main attraction is its location. It's right downtown, connected to the RICC, and next door to the Providence Place Mall. The train station and State Capitol are also within walking distance. Brown University is a mile away, but up a steep hill. Providence needs more good hotels downtown, especially ones that offer free parking. You shouldn't have to stay at one of the motels near the airport to get free parking.

Enjoyed the New Year here

from TeeCee21
Glad to see the Westin/Providence is back on track!

We were very disappointed two years ago with worn out rooms and poor service from the restaurant/front desk staff. It seemed like the place had really gone down hill!

Decided to try again because we love the location and read about the total room renovations. Tried the "Bright Nights" New Year's package. We were pleased. No messed up room reservations, nice furnishings, i.e. the "heavenly" bed/shower, excellent security for the busy evening and very responsive front desk.

No problems with the mini-bar, either. (If you don't want to deal with it, request to have it emptied upon arrival!) We did miss the Library lounge - for some reason it wasn't open. Also, some renovations at the entrance gave patrons less space for valet parking, but other than these minor detractions, I highly recommend the Westin again!

Poor

from A TripAdvisor Member
Called to see if I could stay at the Westin Providence and the lady very abruptly told me "No". I then asked about a waiting list and she told me that I had to call back periodically to see if they might let me have a room. Our corporate dollars are going elsewhere, and they should invest some dollars in customer service!

Top Local Tips for Providence

Check out the WaterFire show if you can! If the timing of your trip coincides with one of the Water Fire exhibits, check it out. They make fires in floating "braziers" on the river, and have music. It's really neat! The schedule and more info is available online at http://www.waterfire.org/

Shopping Connected to the Providence Place Mall. Cannot get more much better

federal hill federal hill for dining. Calilles is good but VERY pricey

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Other names for The Westin Providence Hotel

  • westin providence
  • providence westin
  • Address: One West Exchange St - Providence - Rhode Island - 2903 - United States
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